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EVA Air Compensation for Flight Cancellations and Delays

A Taiwanese airline, EVA was ranked #7 by SKYTRAX in their 2021 World’s Top 10 Airlines awards. That same year they ranked 5th in the World’s Best Business Class Airlines. Even with these awards, EVA is still prone to the same delays and cancellations as other airlines, which is why it’s so important to know your rights as a passenger. So if you’re looking for information about flight disruptions with EVA, keep reading to learn how much, when, and how to get compensation under EU and UK regulations.

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EVA Air Compensation for Flight Cancellations and Delays
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: May 16, 2024

EVA Air Passenger Rights

Even though EVA is based in Taiwan, when you travel with them to the EU or UK, you may still be covered by the airline regulations in those areas. Here’s how it works. If your EVA flight is departing from an EU or UK airport, then you are covered in the case of flight delays, cancellations, and denied boarding.

European Union Regulation 261/2004 describes airlines’ responsibilities to passengers. All 27 EU states are subject to its rules including Iceland, Switzerland, Norway, French Guiana, Martinique, Mayotte, Guadeloupe, La Reunion, Saint Martin, Azores, Madeira, and the Canary Islands. The UK has a nearly identical set of airline regulations titled UK261 that offers passengers who depart from any UK airport protections in the case of delays, cancellations, and denied boarding.

The following table will give you a better idea of what you should receive from EVA if you are departing from an EU or UK airport.

EVA Air Compensation in EU & UK

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation 

Rebooked flight OR Refund

Care & Assistance

Delayed or canceled flight with EVA Air Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free

EVA Air Delayed Flight Compensation

Between February 26 and March 26, 2024, Airportia states that EVA had 9,734 flights. Of these, 25% were delayed by at least 15 minutes.

Flight delay compensation is an entitlement you will be eligible to receive if your flight is delayed by 3 or more hours. You should be provided with meals, refreshments, access to communication and even overnight accommodation if your delay extends until the next day. If EVA is at fault for the delay, then you might also be able to receive cash compensation that’s calculated based on the length of your delay and the distance of your flight.

EVA Air Cancelled Flight Compensation

During the same time period mentioned above, EVA Air had no cancellations.

There will be times when EVA will have to cancel flights for one reason or another. If they do it for a reason that is within their control, like an airline strike, or if they give you less than 14 days advance notice, then you caused by extraordinary circumstances, EVA is still supposed to provide you with 3 free emails, calls, or FAXes plus food and drink in certain situations.

Speaking of airline strikes, in January of this year, EVA Air faced a pilot strike. Focus Taiwan reported that the airline planned to, “help passengers get a refund or reschedule their flights without being charged”. So, even if you’re outside the EU or UK, you can sometimes get due compensation when the airline is responsible for any ensuing disruptions.

If EVA cancels your flight with less than a two weeks notice, you should be offered a rebooked flight or a refund if you choose to end your travel. As part of the refund, EVA must also pay for any unused parts of your trip as well as a free flight back to where you originated. 

On the other hand, if you chose a rebooking and your replacement flight causes you to wait at the airport, then you will be able to claim care compensation in the form of meals, refreshments, free accommodation for flights leaving the next day, and transportation to your hotel.

Cash compensation enters the picture if EVA Air is to blame for the flight disruption, the amount of which is calculated by your flight distance and delay duration. 

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

EVA Air Refund Policy

According to EU/UK261, EVA must refund your ticket if they cancel your flight sooner than 2-weeks before departure, or if you have a very long delay of 5 hours or more. Likewise, if you are denied boarding because of overbooking, you might be eligible for a refund.

Denied Boarding & Missed Connections 

Occasionally, EVA might overbook flights to ensure that they are flying a full aircraft. The practice helps airlines mitigate the expense of flying a partially full plane. The trouble is, when all passengers check in and show up on time, there aren’t enough seats to accommodate everyone. Because of this, some passengers may be denied boarding. If this happens to you and it isn’t because of unruly behaviour or other reasons within your control, then you are entitled to rebooking, a refund, and compensation from EVA for the inconvenience.

If you happen to miss a connecting flight after an EVA delay or cancellation, you could be eligible for compensation particularly if you arrive more than 3 hours late to your final stop.

EVA Air Compensation

EVA Air Cash Compensation: How Much Can You Get 

The following table will help illustrate the amount of compensation you could receive for flight disruptions that occur in the UK and EU. As you can see, the exact amount is determined by the distance of your flight and the amount of time you are delayed.

EVA Airlines Compensation in EU & UK

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

* EVA Air might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

Things to Avoid

Don’t be surprised if EVA offers you a voucher following a flight disruption. While these are common offerings, it’s important to approach these offers with caution. In most cases, vouchers will expire before you use them because of short expiry dates, plus they come with a laundry list of restrictions. Most importantly, accepting one, or signing any documents you don’t completely comprehend, may negate your right to cash compensation. So, whatever you do, tread carefully.

Extraordinary Circumstances

So much depends on whether EVA was to blame for your flight delay or cancellation, and this usually boils down to  "extraordinary circumstances". If EVA can prove that the flight disruptions were caused by circumstances beyond their control, then they are exempt from paying you financial compensation. Some instances that fall under the extraordinary circumstances category include dangerously severe weather, restrictions imposed by air traffic control, airport strikes, civil unrest, and security threats to name a few. 

Your compensation claim will have a better chance of success if you can find out what caused the cancellation or delay when it happened and include this in your submission. If you didn’t ask, no worries, you can still see if you’re eligible for compensation by checking below.

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If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

People Also Ask

What happens to your baggage if you have a cancelled EVA Air flight?

EVA Air will either have your baggage forwarded to your final destination or turn your luggage to the baggage reclaim area if you decide not to continue your trip. 

Can you get seating class downgrade compensation on an EVA Air flight?

Yes! EU/UK 261 requires airlines to compensate you between 30-75% of your purchased ticket price. Here you can find more details about involuntary downgrades.

What happens if you’re already at the airport when your EVA flight is cancelled?

Ask the airline agent what caused the cancellation, then decide if you want to accept a rebooked flight or a refund. You can do this at an EVA  kiosk, on the airline’s app, or by speaking with an agent. For more in depth information, check out our guide, You’re At the Airport When Your Flight is Cancelled.

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What happened with EVA Air clients

Recent Comments

Ian from United Kingdom (EVA Air BR 068 Flight delay)
December 31, 2022, 10:52 am

only told flight was delayed when arrived at airport, flight late from returning from bangkok plus technical fault from emergency light


Lanfang from United Kingdom (EVA Air BR 68 Flight cancellation)
August 3, 2022, 3:16 pm

BR68 from london to taipei on Aug 6. someone called me on Jul 31 afternoon told me the flight was cancelled and i need to rebook the flight myself. the refund will take up to 6 weeks. no one helped to rebook the flight


Jirapak from United Kingdom (EVA Air BR 68 Flight cancellation)
July 22, 2022, 8:20 pm

our flight was apparently cancelled due to heathrow cancelling flights because of staff shortages, we was not informed at all by our travel agent, we found out by friends who were also on this flight


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