Brussels Airlines Complaints - Contacts, Procedures, Common Issues, and Knowing Your Rights

Written By Amy Lancelotte

Last Updated: July 10, 2024

Brussels Airlines is Belgium’s largest carrier, routinely transporting over 10 million passengers every year. With so many passengers and moving parts, there are bound to be some shortcomings that require official Brussels Airlines complaints.

Most commonly, passengers complain about Brussels Airlines flight disruptions and luggage issues, but there are other worthwhile reasons to file complaints. We’ll detail your individual passenger rights, the best procedures, ideal contact methods, and even how AirAdvisor can help you resolve the situation.

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What Types Of Brussels Airlines Complaints Are Common?

Many of the common Brussels Airlines complaints are worthwhile because they trigger compensation from the airline, up to €600 in fact. Here are a few examples:

• Delayed flights - must be delayed by a minimum of 3 hours.
• Cancelled flights - must be cancelled with a notice period of fewer than 14 days.
• Denied boarding - applies when Brussels Airlines bumps you from a flight for which you have a ticket and have not agreed to give up your seat.
• Mishandled luggage - applies when the airline damages, delays, or loses your bags, and compensation can be up to €1300.
• Feedback on the passenger experience - recommended when you receive poor service, which may result in Brussels Airlines issuing coupons or discount vouchers.

Brussels Airlines Passengers’ Rights

Since this carrier is EU-based, it’s required to adhere to the provisions in Regulation EU 261. This is specifically what requires Brussels Airlines to compensate customers for flight interruption issues. For example, as long as your flight encounters a delay at the final destination totalling 3 hours or more, you should file a Brussels Airlines complaint for the following:

Additionally, your Brussels Airlines flight must depart from or arrive at an EU airport or be entirely within the EU to qualify. Flights that originate outside the EU that fly to destinations outside the EU are exempt.

For luggage problems, the Montreal Convention specifies the compensation amounts that are necessary when you submit Brussels Airlines complaints regarding mishandled bags.

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Brussels Airlines Complaints - Your Checklist

When you’re gearing up to submit a Brussels Airlines after-travel complaint, go through this checklist to help make sure you don’t forget anything or make things harder on yourself.

• File ASAP. It’s easy to lose necessary documents or forget important details the longer you wait to submit your Brussels Airlines complaint.
• Keep anything and everything. The bottom line is not to throw anything out that relates to your flight or the complaint scenario. This can be anything from reference numbers to luggage tags to photos and receipts.
• Give them your info. Aside from the flight info, make sure you also provide a phone number that you’re able to answer during business hours and an email that you’re able to check frequently.
• Stay on topic. When describing your Brussels Airlines complaint, stick to the facts and be clear about exactly what happened to warrant the complaint. It’s also worth specifying exactly what’s required to satisfactorily resolve the issue. Consider referring to Regulation EU 261 or the Warsaw Convention if they are applicable.

Brussels Airlines Complaints - Contact Methods

Brussels Airlines Complaints Form

This first contact option is generally the best Brussels Airlines complaints procedure. There are various forms on the website, and for flight disruptions, you’ll find a form in the General Feedback section called Delays and Cancellations. Have a different issue? There are Brussels Airlines complaint forms online for everything from luggage mishandling to on-board service to denied boarding.

Brussels Airlines Complaints Email Address

Although not the preferred way to submit complaints to the airline, if you require an email, you should use service.en@brusselsairlines.com.

Brussels Airlines Complaints Phone Number

In the US, passengers can call 1-800-401-1801 between 7am and 10:30pm daily. UK passengers should call +44 800 640 40 04, which is available 24/7.

Brussels Airlines Live Chat

There is no actual “live” chat option on the website. What they do have is a bot that can answer basic queries.

Flight Interruptions - 5 Steps For Filing Brussels Airlines Complaints

1. Go to Airline Compensation Experts homepage.
2. Provide the applicable Brussels Airlines flight info on the homepage.
3. Press “Check Compensation.”
4. Enter just a few more details about you and the situation.
5. Leave everything with us. We’ll resolve your Brussels Airlines complaint and send you any compensation we receive (less a small service fee).

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Brussels Airlines Complaints Response Time

The response varies by type of request, but for complaints about flight interruptions, the airline has a maximum of 30 days to reply.

FAQs: Brussels Airlines Complaints