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Brussels Airlines Complaints



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Brussels Airlines N.V. Brussels Airport Airport Building 26 box 1 c.1 Diegem, Belgium, B-1831

Brussels Airlines Complaints - Contacts, Procedures, Common Issues, and Knowing Your Rights

Brussels Airlines Complaints - Contacts, Procedures, Common Issues, and Knowing Your Rights

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: May 21, 2024

Brussels Airlines is Belgium’s largest carrier, routinely transporting over 10 million passengers every year. With so many passengers and moving parts, there are bound to be some shortcomings that require official Brussels Airlines complaints.

Most commonly, passengers complain about Brussels Airlines flight disruptions and luggage issues, but there are other worthwhile reasons to file complaints. We’ll detail your individual passenger rights, the best procedures, ideal contact methods, and even how AirAdvisor can help you resolve the situation.

What Types Of Brussels Airlines Complaints Are Common?

Many of the common Brussels Airlines complaints are worthwhile because they trigger compensation from the airline, up to €600 in fact. Here are a few examples:

It helps to know your rights before making Brussels Airlines complaints

Brussels Airlines Passengers’ Rights

Since this carrier is EU-based, it’s required to adhere to the provisions in Regulation EU 261. This is specifically what requires Brussels Airlines to compensate customers for flight interruption issues. For example, as long as your flight encounters a delay at the final destination totalling 3 hours or more, you should file a Brussels Airlines complaint for the following:

Total Flight Travel Distance

Flights 1500km or less

Internal EU flights of more than 1500km

Non-internal EU flights from 1500km to 3500km

Non-internal EU flights that exceed 3500km





Additionally, your Brussels Airlines flight must depart from or arrive at an EU airport or be entirely within the EU to qualify. Flights that originate outside the EU that fly to destinations outside the EU are exempt.

For luggage problems, the Montreal Convention specifies the compensation amounts that are necessary when you submit Brussels Airlines complaints regarding mishandled bags.

Wondering whether or not your recent Brussels Airlines flight qualifies for delay compensation? It’s easy to check instantly by clicking here.Check Your Flight

Brussels Airlines Complaints - Your Checklist

When you’re gearing up to submit a Brussels Airlines after-travel complaint, go through this checklist to help make sure you don’t forget anything or make things harder on yourself.

  • File ASAP. It’s easy to lose necessary documents or forget important details the longer you wait to submit your Brussels Airlines complaint.
  • Keep anything and everything. The bottom line is not to throw anything out that relates to your flight or the complaint scenario. This can be anything from reference numbers to luggage tags to photos and receipts.
  • Give them your info. Aside from the flight info, make sure you also provide a phone number that you’re able to answer during business hours and an email that you’re able to check frequently.
  • Stay on topic. When describing your Brussels Airlines complaint, stick to the facts and be clear about exactly what happened to warrant the complaint. It’s also worth specifying exactly what’s required to satisfactorily resolve the issue. Consider referring to Regulation EU 261 or the Warsaw Convention if they are applicable.

Brussels Airlines Complaints - Contact Methods

Brussels Airlines Complaints Form

This first contact option is generally the best Brussels Airlines complaints procedure. There are various forms on the website, and for flight disruptions, you’ll find a form in the General Feedback section called Delays and Cancellations. Have a different issue? There are Brussels Airlines complaint forms online for everything from luggage mishandling to on-board service to denied boarding.

Brussels Airlines Complaints Email Address

Although not the preferred way to submit complaints to the airline, if you require an email, you should use

Brussels Airlines Complaints Phone Number

In the US, passengers can call 1-800-401-1801 between 7am and 10:30pm daily. UK passengers should call +44 800 640 40 04, which is available 24/7.

Brussels Airlines Live Chat

There is no actual “live” chat option on the website. What they do have is a bot that can answer basic queries.

Partnering with AirAdvisor for Brussels Airlines complaints is ideal


Flight Interruptions - 5 Steps For Filing Brussels Airlines Complaints

  1. Go to Airline Compensation Experts homepage.
  2. Provide the applicable Brussels Airlines flight info on the homepage.
  3. Press “Check Compensation.”
  4. Enter just a few more details about you and the situation.
  5. Leave everything with us. We’ll resolve your Brussels Airlines complaint and send you any compensation we receive (less a small service fee).

Does filing a Brussels Airlines complaint for your recent flight disruption feel too daunting? Just click here to partner with us instead of going it alone.Check Your Flight

Brussels Airlines Complaints Response Time

The response varies by type of request, but for complaints about flight interruptions, the airline has a maximum of 30 days to reply.

FAQs: Brussels Airlines Complaints

How do I make a Brussels Airlines complaint?

Ideally, you partner with a company like us at AirAdvisor to remove the hassle from complaints for things like delays, cancellations, and instances of denied boarding. But should you prefer to do the complaining yourself, the best Brussels Airlines complaints process to follow is to use the online form on their website that applies to the issue you experienced.

What is the Brussels Airlines complaints phone number?

It differs based on region. For UK customers, the number is +44 800 640 40 04, and for USA customers, it’s 1-800-401-1801.

Is making Brussels Airlines complaints worthwhile?

Yes, usually. Some Brussels Airlines complaints, especially those related to flight interruptions, can require the airline to issue compensation from €250 to €600. Mishandled luggage can also get you up to €1300. It’s worth giving it a shot, as the compensation requirements can really add up!

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