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Air Austral Delayed or Cancelled Flight compensation and refund

Know your air passenger rights: get up to €600 for Air Austral's flight disruption!

Were you affected by an Air Austral flight cancellation or delay? Depending on the specifics, you could be owed up to €600 in compensation.

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We are trusted by more than 250,000 passengers from 58 countries. Our professional team prepared complete information, so you know what to do in case of Air Austral flight disruption.

Reviewed by a licensed lawyer.
Last Updated: April 30, 2024

Air Austral Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from Air Austral, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from Air Austral. We here at AirAdvisor make claiming compensation easy.

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We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

If you've had a cancelled or delayed flight and are looking for information about a refund or Air Austral flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Air Austral and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Air Austral claim. You don't need to be an expert on Air Austral refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my Air Austral Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted Air Austral flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked

 

What Should I Do in Case of Cancellations or a Air Austral Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, Air Austral booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.

 

Air Austral Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • Air Austral Cancel Flight: if Air Austral cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.

 

Air Austral Flight Cancellations: When are they Liable?

When Air Austral can escape liability: Air Austral claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Air Austral missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Air Austral flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When Air Austral cannot escape liability: When Air Austral cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Air Austral flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

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Air Austral Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If Air Austral cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If Air Austral offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

Air Austral Refund problems? Let our team help you.

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Our team can help you achieve justice because we've been in the same situation ourselves.

 

Air Austral Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Air Austral delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: Air Austral delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to Air Austral delay compensation and how to demand Air Austral claim compensation.

 

What is the Time Limit for Compensation Claims?

You have up to six years to contact Air Austral and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight Air Austral?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

Air Austral Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

Air Austral international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

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Common questions: Compensation Claims and Refunds

What to do when your Air Austral flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Air Austral refund for cancellation.

What if I cancel my Air Austral flight? Can I get a refund?

If Air Austral cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Air Austral cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the Air Austral cancelled a flight due to Covid-19?

If Air Austral cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Air Austral attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a Air Austral Refund?

If you decide to forgo your Air Austral flight, unless it was booked under an adaptable and refundable fare plan, chances are that you won't receive a reimbursement. However, if airlines cancel the route due to circumstances beyond your control then a full or partial refund should be granted without any problems.

How many hours for flight delay to be eligible for Air Austral compensation?

Your Air Austral flight shall be delayed for 3 hours or more at the airport of final destination (under the same booking). There are certain rules how delay is calculated and in some cases amount of compensation may depend on the period of delay and flight distance. Use AirAdvisor flight delay compensation calculator to check your Air Austral flight.

How long does it take to get Air Austral flight delay compensation?

By law it shall not take more than 1 month to pay compensation for your flight delay, however on average it takes Air Austral approx 2-3 months to verify a claim and process payment. In some cases Air Austral might delay it or ignore such requests just to try to avoid the payment. In such AirAdvisor would be able to help.

How to claim Flight Delay Compensation with Air Austral?

AirAdvisor is here to help you get the compensation for your flight delay or cancellation. Our highly-skilled team of legal and travel professionals will ensure that your claim process goes smoothly, so that you secure what's rightfully yours! Don't hesitate - contact us now to learn how we can make all the difference in getting the reimbursement due to you swiftly and hassle-free.

How much compensation for Air Austral delayed flight can you get?

The maximum flight compensation you can receive is dependent on the distance of your journey, as follows:

  • Up to €250 (£205) per person for flights under 1,500 km.
  • €400 (£330) per person for EU flights over 1,500 km.
  • €400 (£330) per person for international EU journeys between 1,500 and 3,500km.
  • €600 (£520) per person when travelling more than 3,500 km internationally!

How Much Time Do I Have to Make My Claim againt Air Austral?

The time limit for filing a compensation claim can vary based on the laws of the country of departure or arrival. In general, travelers have a period of up to three years from the flight date to submit a claim, but some countries may have a shorter time frame for example 1 or 2 years. AirAdvisor's website will help you determine if your Air Austral claim is still within the time limit.

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