LEVEL Cancelled or Delayed Flight Compensation and Refund
Joanna Teljeur
Written By Joanna Teljeur
Last Updated:

Understanding Your Air Passenger Rights

Anytime you board a LEVEL flight, your passenger rights are protected by European Union Regulation 261/2004. These regulations protect all passengers who experience flight delays, cancellations, or denied boarding regardless of their citizenship or residency.

The main objective of these rules is to safeguard passenger rights in these instances and to provide them with both cash and care compensation when the right circumstances appy. The following table will give you a general idea of what is required of airlines in the wake of flight disruptions..

EU261 Compensation for LEVEL

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

LEVEL Delayed Flight Compensation

If you have a flight with LEVEL that is delayed by 3 or more hours, then you are entitled to flight delay compensation. This will consist of the following:

  • Meals
  • Refreshments
  • Access to communication (3 free phone calls, emails, FAX)

When LEVEL is at fault for the delay, say for example because of an airline strike, then they must also supply you with financial compensation. However, if the carrier is not at fault for the disruption, (as with severe weather or civil unrest), then you won’t be able to collect cash compensation.

LEVEL Flight Delay Compensation

LEVEL Cancelled Flight Compensation

If LEVEL cancels your flight with more than a 2 week notice, you have the option of a free rebooking or a refund, but you will not be eligible for cash compensation.

If the airline cancels your flight with less than 2 weeks notice, you will again be offered a replacement flight or a refund. If this short-notice cancellation is LEVEL’s fault, then you are eligible to make a cash compensation claim in addition to the replacement flight or refund.

Sometimes airlines can’t control the situations that lead to a flight disruption. These situations are referred to as extraordinary circumstances. If LEVEL can prove that the disruption was caused by something outside their control, then they are exempt from paying you cash compensation.

But regardless of whether they are at fault or not, LEVEL is still required to provide you with care compensation if your cancellation leads to a delay of 3 or more hours. Usually this happens when you accept a rebooked flight, but it doesn’t leave for a while. When this happens, you should ask the airline for meal and refreshment vouchers.

If you have a rebooked flight that departs the next day, then LEVEL is also supposed to give you free accommodation and transport to the hotel and back to the airport.

Ready to find out how much you could claim for your delayed flight? Enter your flight info below to get started!Check Your Flight

LEVEL’s Refund Policy

The rules of regulation EU261 states that LEVEL must refund the cost of your ticket if they cancel your flight with under 2-weeks notice before departure. This doesn’t mean that you have to refund your flight. You can still accept their rebooking or choose a flight that suits you. However, if you choose a refund, then the airline must comply with your wishes.

Additionally, if you have an exceedingly long delay of 5 or more hours, then LEVEL is required to offer you a refund. This is also the case with denied boarding, but more on this in the next section.

PRO TIP: Don’t be surprised if LEVEL offers you a voucher in lieu of a refund. If they do, please be advised that these offerings can have restrictive policies and tight expiry dates. Bottom line, be sure you understand all the terms and conditions before accepting one. Likewise, make sure that by taking a voucher you aren’t forfeiting your right to compensation.

Denied Boarding & Missed Connections

To prevent partially full flights, airlines will often oversell tickets. This works well for maximising profits, but it’s a disaster for passengers, especially if you’re the unlucky one who was bumped from the flight. If you are denied boarding for this reason, then you are entitled to a rebooking or a refund as well as cash compensation.

In the same way, you should get compensated if you miss a connecting flight as a result of a prior LEVEL flight being delayed or cancelled. Once again, the airline will try to rebook you, and if they do and you arrive more than 3 hours late at your final destination, then you will be eligible for cash compensation as long as the situation was within LEVEL’s control.

LEVEL passengers

How Much Can You Get in LEVEL Compensation

The exact amount of cash compensation you receive will depend on the length of your flight and the amount of time you were delayed. Because LEVEL’s flights are all long-haul and over 3,500km, you will be eligible for €600 if your delay is at least 3 hours.

LEVEL airlines Compensation

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

* LEVEL airlines might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Extraordinary Circumstances

As we said earlier, if your LEVEL delay or cancellation can be attributed to "extraordinary circumstances", you won’t be able to collect financial compensation. Some situations that fall into this category are:

  • Severe weather
  • Restrictions imposed by air traffic control
  • Airport strikes
  • Civil unrest
  • Security threats

Try to find out from the airline what caused your flight disruption, and keep track of their answer. It could play a pivotal role in your compensation claim.

If you’re curious about whether you’re eligible or how much you could receive, just enter your flight details below.Check Your Flight

Why You Can Trust AirAdvisor

  • Our team of legal experts have been protecting passenger rights since 2017
  • We operate on a no-win, no-fee basis.
  • We have helped over 230,000 passengers with a 98% win rate.

People Also Ask

What happens if LEVEL damages my baggage?

If LEVEL damages or loses your baggage, make sure to file a report at the airport. You can get compensation for baggage mishandling, especially if you file your report properly and then file a claim with LEVEL.

What if you bought a business class ticket and LEVEL downgrades you to economy? Can you get compensated for that?

Yes! EU/UK 261 requires airlines to compensate you between 30-75% of your purchased ticket price. You can find more details about involuntary downgrades here.

If there is a strike at the airport, can you get compensation from LEVEL for your cancelled flight?

Unfortunately, no. Airport strikes are considered an extraordinary circumstance outside LEVEL’s control, but don’t confuse this with an airline strike. If LEVEL experiences a pilot’s strike for example, then that is considered a circumstance within their control, and so you can expect to receive compensation as a result.