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LEVEL Cancelled or Delayed Flight Compensation and Refund

Known as a budget carrier with service to the Americas, LEVEL (Fly Level SL) is part of the IAG group and based in Barcelona. If you’ve ever had a LEVEL flight that was cancelled or delayed, then you know how stressful it can be and how frustrated you can feel dealing with disrupted travel plans. Despite its size, LEVEL still owes you for flight delays and cancellations, so keep reading to find out how much you can claim and how to do it with ease.

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LEVEL Cancelled or Delayed Flight Compensation and Refund
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: June 07, 2024

Understanding Your Air Passenger Rights

Anytime you board a LEVEL flight, your passenger rights are protected by European Union Regulation 261/2004. These regulations protect all passengers who experience flight delays, cancellations, or denied boarding regardless of their citizenship or residency.

The main objective of these rules is to safeguard passenger rights in these instances and to provide them with both cash and care compensation when the right circumstances apply. The following table will give you a general idea of what is required of airlines in the wake of flight disruptions.

EU261 Compensation for LEVEL

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

LEVEL Delayed Flight Compensation

If you have a flight that is delayed by 2 or more hours, then you are entitled to care and assistance, meaning you can get free food and drink as well as access to communication.

When LEVEL is at fault for a delay that causes you to be delayed by 3 or more hours at your final stop AND if it was caused by something within their control, then they must also compensate you financially. However, if the carrier is not at fault for the disruption, (as with severe weather or civil unrest), then you won’t be able to collect cash compensation.

LEVEL Flight Delay Compensation

LEVEL Cancelled Flight Compensation

If LEVEL cancels your flight with more than a 2 weeks notice, you have the option of a free rebooking or a refund, but you will not be eligible for cash compensation.

If the airline cancels your flight with less than 2 weeks notice, you will again be offered a replacement flight or a refund. If this short-notice cancellation is LEVEL’s fault, then you are eligible to make a cash compensation claim in addition to the replacement flight or refund.

Sometimes airlines can’t control the situations that lead to a flight disruption. These situations are referred to as extraordinary circumstances. If LEVEL can prove that the disruption was caused by something outside their control, then they are exempt from paying you cash compensation as we mentioned earlier.

Regardless of what caused the disruption, LEVEL is still required to provide you with care compensation if your cancellation leads to a delay of 2 or more hours until your next flight. If you have a rebooked flight that departs the next day, then the airline is also supposed to provide overnight accommodation and transport to the hotel and back to the airport.

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LEVEL’s Refund Policy

The rules of regulation EU261 state that LEVEL must refund the cost of your ticket if they cancel your flight with less than 2 weeks notice. Additionally, if you have an exceedingly long delay of 5 or more hours, then LEVEL is required to offer you a refund or a rebooking. This is also the case with denied boarding, but more on this in the next section.

tip

PRO TIP: Don’t be surprised if LEVEL offers you a voucher in lieu of a refund. If they do, please be advised that these offerings can have restrictive policies and tight expiry dates. Bottom line, be sure you understand all the terms and conditions before accepting one. Likewise, make sure that by taking a voucher you aren’t forfeiting your right to compensation.

Denied Boarding & Missed Connections

To prevent partially full flights, airlines will often oversell tickets. This works well for maximising profits, but it’s a disaster for passengers, especially if you’re the unlucky one who was bumped from the flight. If you are denied boarding for this reason, then you are entitled to a rebooking or a refund as well as cash compensation.

In the same way, you should get compensated if you miss a connecting flight because of an earlier flight disruption. Once again, the airline will try to rebook you. If they do and you arrive more than 3 hours late at your final destination, then you will be eligible for cash compensation as long as the situation was within LEVEL’s control.

LEVEL passengers

How Much Can You Get

The exact amount of cash compensation you receive will depend on the length of your flight and the amount of time you were delayed. Because LEVEL’s flights are all long-haul and over 3,500km, you will be eligible for €600 if your delay is at least 3 hours.

LEVEL airlines Compensation

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

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* LEVEL airlines might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Extraordinary Circumstances

As we said earlier, if your LEVEL delay or cancellation can be attributed to "extraordinary circumstances", you won’t be able to collect financial compensation. Some situations that fall into this category are:

  • Severe weather
  • Restrictions imposed by air traffic control
  • Airport strikes
  • Civil unrest
  • Security threats

Try to find out from the airline what caused your flight disruption, and keep track of their answer. It could play a pivotal role in your compensation claim.

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All you have to do is submit the application and wait for the compensation to be received.

Why You Can Trust AirAdvisor

  • Our team of legal experts have been protecting passenger rights since 2017
  • We operate on a no-win, no-fee basis.
  • We have helped over 250,000 passengers with a 98% win rate.

People Also Ask

What happens if LEVEL damages my baggage?

If LEVEL damages or loses your baggage, make sure to file a report at the airport. You can get compensation for baggage mishandling, especially if you file your report properly and then file a claim with LEVEL.

What if you bought a business class ticket and LEVEL downgrades you to economy? Can you get compensated for that?

Yes! EU/UK 261 requires airlines to compensate you between 30-75% of your purchased ticket price. You can find more details about involuntary downgrades here.

If there is a strike at the airport, can you get compensation from LEVEL for your cancelled flight?

Unfortunately, no. Airport strikes are considered an extraordinary circumstance outside LEVEL’s control, but don’t confuse this with an airline strike. If LEVEL experiences a pilot’s strike for example, then that is considered a circumstance within their control, and so you can expect to receive compensation as a result.

What is the LEVEL strike refund policy?

If strike happened and it affected your flight schedule, you might decide not to proceed with your travel at all and in order to cancel and refund your ticket. In such case airline shall cancel or amend your booking totally free if disruption is caused by airline employee’s strike. But if it is not airline’s controlled event, airline will likely waive change fees but you might be required to pay difference in air fare as airline will typically rebook you on another available flight and will agree to issue a refund only if airline cannot provide you a service at all.

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What happened with Level clients

Recent Comments

Madison from United States (USA) (Level LV 2625 Flight cancellation)
May 4, 2024, 1:05 pm

We were notified of our cancelation 1 hour after the flight was supposed to board. We were all sent off in a chaotic crowd to figure out how to get a new flight. I waited 2.5 hours in line to receive my new booking. Once I got to the booth, they said they didn't have anything for me, and that I had to wait until I received an email with my new booking. They gave me a hotel voucher. They gave me a number to call if I did not receive a new flight by 9 am the next day. I called the number when still hadn't heard anything, and they told me that they could not help me with that number. I had to search another number, which then told me to recall the previous number. Mind you, I am an international, so this was wracking up my phone bill. When I called back, I had to beg them to help me. I called back and I had been booked for a flight that departed two days after my initial flight was scheduled. Once landing in Boston, the flight was delayed from disembarking an additional 1.5 hrs after landing which caused me to miss my train home. I was supposed to arrive in Boston on April 8th at 21:20, but I did not get off the airplane until April 1Oth, 22:20. I was supposed to start classes this week at my college, and my absence resulted in me having to drop a class. I missed crucial school, and this has interfered with my graduation and education. Not to mention the money lost spent on tuition.


Emma from Italy (Level LV 8437 Flight cancellation)
September 6, 2020, 11:35 am

Bankruptcy of the company


Paul from Denmark (Level LV 8001 Flight cancellation)
June 29, 2020, 9:38 am

Flight was cancelled, but we were never told, only when I tried to check in online I was told that the flight was cancelled. tried to get cancel fee via their homepage but that is impossible


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