Malaysia Airlines Delayed or Cancelled Flight compensation and refund
Did your travel plans were ruined by Malaysia Airlines flight delay or cancellation?
Did you know you, you can claim up to €600 in compensation from Malaysia Airlines?
Our professional team prepared complete information, so you know what to do in case of Malaysia Airlines flight cancellation or delay. Learn more about your passenger rights below.
Malaysia Airlines Delayed or Cancelled Flight compensation and refund
It's everyone's dreaded travel scenario: you buy a ticket from Malaysia Airlines, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?
You could receive up to €600 from Malaysia Airlines. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
Delayed or canceled flight with Malaysia Airlines Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free
If you've had a cancelled or delayed flight and are looking for information about a refund or Malaysia Airlines flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Malaysia Airlines and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Malaysia Airlines claim. You don't need to be an expert on Malaysia Airlines refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my Malaysia Airlines Flight Was Cancelled or Delayed?
According to EU law your rights include:
- up to €600 compensation which is not reliant on ticket price
- Includes disrupted Malaysia Airlines flights up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or a Malaysia Airlines Delayed Flight?
- Confirm the reason for the delay or cancellation.
- Collect proof: photos, receipts of expenses, Malaysia Airlines booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
Malaysia Airlines Flight Compensation Claims
As a passenger, you may be entitled to compensation if the following have occurred:
- Flight delay: If your flight arrived 3+ hours late at your final destination.
- Malaysia Airlines Cancel Flight: if Malaysia Airlines cancelled your flight and informed you less than 14 days before departure.
- Overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
Malaysia Airlines Flight Cancellations: When are they Liable?
When Malaysia Airlines can escape liability: Malaysia Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Malaysia Airlines missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Malaysia Airlines flight compensation.
An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.
When Malaysia Airlines cannot escape liability: When Malaysia Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Malaysia Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
Malaysia Airlines Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If Malaysia Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If Malaysia Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
Malaysia Airlines Refund problems? Let our team help you.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
Malaysia Airlines Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Malaysia Airlines delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: Malaysia Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to Malaysia Airlines delay compensation and how to demand Malaysia Airlines claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact Malaysia Airlines and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight Malaysia Airlines?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
EU 261 Compensation Claim: How Much Can You Get?
Distance Compensation: All flights under 1,500 km Up to €250 per person
Malaysia Airlines Internal flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
Malaysia Airlines international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight
Common questions: Compensation Claims and Refunds
What to do when your Malaysia Airlines flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Malaysia Airlines refund for cancellation.
What if I cancel my Malaysia Airlines flight? Can I get a refund?
If Malaysia Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Malaysia Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for the Malaysia Airlines cancelled a flight due to Covid-19?
If Malaysia Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Malaysia Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Can I Get a Malaysia Airlines Refund?
If you decide to forgo your Malaysia Airlines flight, unless it was booked under an adaptable and refundable fare plan, chances are that you won't receive a reimbursement. However, if airlines cancel the route due to circumstances beyond your control then a full or partial refund should be granted without any problems.
How many hours for flight delay to be eligible for Malaysia Airlines compensation?
Your Malaysia Airlines flight shall be delayed for 3 hours or more at the airport of final destination (under the same booking). There are certain rules how delay is calculated and in some cases amount of compensation may depend on the period of delay and flight distance. Use AirAdvisor flight delay compensation calculator to check your Malaysia Airlines flight.
How long does it take to get Malaysia Airlines flight delay compensation?
By law it shall not take more than 1 month to pay compensation for your flight delay, however on average it takes Malaysia Airlines approx 2-3 months to verify a claim and process payment. In some cases Malaysia Airlines might delay it or ignore such requests just to try to avoid the payment. In such AirAdvisor would be able to help.
How to claim Flight Delay Compensation with Malaysia Airlines?
AirAdvisor is here to help you get the compensation for your flight delay or cancellation. Our highly-skilled team of legal and travel professionals will ensure that your claim process goes smoothly, so that you secure what's rightfully yours! Don't hesitate - contact us now to learn how we can make all the difference in getting the reimbursement due to you swiftly and hassle-free.
How much compensation for Malaysia Airlines delayed flight can you get?
The maximum flight compensation you can receive is dependent on the distance of your journey, as follows:
- Up to 250€ (£205) per person for flights under 1,500 km.
- 400€ (£330) per person for EU flights over 1,500 km.
- 400€ (£330) per person for international EU journeys between 1,500 and 3,500km.
- 600€ (£520) per person when travelling more than 3,500 km internationally!
How Much Time Do I Have to Make My Claim againt Malaysia Airlines?
The time limit for filing a compensation claim can vary based on the laws of the country of departure or arrival. In general, travelers have a period of up to three years from the flight date to submit a claim, but some countries may have a shorter time frame for example 1 or 2 years. AirAdvisor's website will help you determine if your Malaysia Airlines claim is still within the time limit.
I bought tickets from GOTOGATE. Malaysia Airlanes send me email that my flight was cancellled due to coronavirus outbreak. They adviced me to contact GOTOGATE for refound. I wrote many times to GOTOGATE for refound without any success.
boarding was delayed for 1,5 hours, flight was announced cancelled at the boarding gate. We were accommodated for a night at the hotel, next day we had a flight with completely different itinerary and airlines as original. Due to that the shortest way Kuala Lumpur - Istanbul - Kiev was not provided but instead I got Kuala Lumpur - Doha - Kiev with 10 hours layover in Kuala Lumpur. I arrived one day after.
We booked a flight with Malaysia airlines through sky scanner pH.travel ltd on April 4 but first it was re schedule to a different date April 5. But the connection flight was we will need to wait 14 hours . So we asked them if they can find us a shorter waiting time as we have 4 young kids 7years old 5 years old and 3 years old and 1 year old and my wife is also pregnant and suffers with severe morning sickness... So it is not possible to wait 14 hours in an airport..we ask the agency to find a shorter waiting time they managed to find a 55 minutes waiting time so we accepted the change. And after a few days we receive an email saying we are offered for full refund but the agency will deduct 25 pounds from each passenger so we told the agency that we don't want to get a refund instead to find us a different flight so we can we be able to fly again they found a flight for April 17 but the issue again is 14 hours waiting time which I told them my situation having four children and my wife suffering from bad morning sickness we ask them if they can change it to may 11 as I found thru Skyscanner the waiting time is only 3 hours. But they want ask to pay the difference extra 356 pounds. We supposedly decide to accept and pay the 356 butafter 2 hours we received an email from the agency that our flight has been reschedule again so now we are not willing to book a flight with them as they are unpredictable and unreliable so we want a full refund as we only think is fare as they are the one who keeps cancelling and rescheduling the flight. But the agency said we are not entitled for a full refund by the airlines. Can you please help us we feel we should not be elegible to pay the airline as we is no fault from our part.