Egyptair Compensation for Flight Cancellations and Delays

i first sent them a email written in mandarin, they answered very quickly, asking for an English mail because they can't read. So I sent another English email writing directly what I claimed in the Mandarin one, this time they kept silent for a whole week. Tricky.

We (a group of 4 persons) were supposed to follow this itinerary: - Flight MS 758 from Amsterdam at 9 Aug, 15:40, to arrive in Cairo at 9 Aug, 20:05 - Flight MS 839 from Cairo at 9 Aug, 23:10 to arrive in Johannesburg at 10 Aug, 07:10 Instead, this is what happened: - While waiting for check-in in Amsterdam, a delay was announced of 2:30 minutes, which increased little by little to 3:30, causing flight MS 758 to land at around 23:30 local time. - We missed the connecting flight to Johannesburg. - After asking for information for a couple of hours at the Egyptair help desk, Egyptair offered us another itinerary through Istanbul that would leave the next day. At 1:15 in the morning (by now August 10th) the local personnel asked for our passports, which they would keep while we were to sleep in a nearby hotel. We waited until 3:30 before a bus took us to this hotel. - At around 10:30 (August 10) we took a bus again to the airport, where we waited for them to give us our passports and boarding passes for the flights to Istanbul, and then to Johannesburg. During the night, we received email confirmation of wrong flights (to Nairobi), without anything was mentioned about this possibility. This caused confusion and anxiety regarding our flights, and where our luggage would end up. - Flight MS 735 from Cairo at 10 Aug, 14:20 to arrive in Istanbul at 10 Aug, 17:35 - Flight from Istanbul at 11 Aug, around 01:00 to arrive in Johannesburg at 11 Aug, around 08:00. We do not have the specific flight details because we did not receive these boarding passes digitally. The total delay when arriving in Johannesburg was approximately 1 day and 1 hour, causing us to lose one full vacation day. Money lost due to the delay: - Expenses at Istanbul airport while waiting for connecting flight, ca. EUR 25pp = EUR 100 - One day of rented car (EUR 749,96/5 = EUR 149.99) - Cost of stay at Sabie hotel on evening of August 10: 2475 ZAR = EUR 142,62 - Total: EUR 392.61 Next to losing money, we had a very unpleasant experience. We were given little information in Cairo while they were arranging a new itinerary: we only received the wrong boarding passes before being sent to the hotel without our passports and thus had no details about the new flight. Furthermore, we had to rearrange a part of our trip. Consequently, we had to skip a day of visiting the Kruger Park. For all inconvenience and stress, we would like to receive a reasonable, additional compensation.

Hi, I had a flight from Cairo to Amsterdam on 8th October. First there was delaying, we could see them trying to fix something on the turbines and then after 4 hours they finally cancelled the flight. I took the same flight 24 hours later. My understanding is that I am entitled to compensation. (They paid for my hotel stay on 8th but I had already paid for a hotel in Cairo on that day)

A bird got stuck in the landing flight engine which would fly back from Amsterdam to Cairo. The plane got delayed first and after all they cancelled the flight.

I booked the night flight at 22.00hr and they cancelled it and sent me another flight that departs at15.00 the same day, but I intended to work in the morning and depart after work (finishes at 17.00) which could not be possible with the new flight.

Hi I paid a lot of money for my flight home to Canada through Egyptair and I was very unhappy that I had a lay over that was the whole day in Egypt. I specifically booked on Dec 23 in the afternoon so I would see my patients at work which were scheduled from 7am to 12 pm. Then my flight had been changed to leave at 5 am instead of 3:15 pm which I originally booked for. When I called the agent to change the flight there were no flights on the 24th and her option was flying Christmas Day. Why would I fly on Christmas when I am trying make it home for Christmas. I have lost out on work and sleep since I was flying all day and was in transit for more than 40 hours leaving me tired. I don’t care about the hotel accommodation I want money back since this is not the original flight I booked. It was the worst possible flight with 18 hours in Egypt. Once I got in to Toronto the Egypt flight was Late making me miss my connection and I had to stay in Toronto the whole day. I didn’t get into Saskaton until 1230 am. More than 12 hours after my original time. I was told i would receive compensation by the agents in Toronto. After numerous emails and no response I finally got an email back. It was not weather related. After the hell flight I should receive some sort of compensation.