Egyptair Compensation for Flight Cancellations and Delays

I am writing regarding the delay of flight number MS 780 from Lonon ((Heathrow) to Cairo (Cairo int'l) on the 7th of December, 2024, causing inconvenience and disruptions to my travel plans. Our flight was scheduled to take-off at 22:30, we have done the boarding, security checks, were directed to the gate, waiting for the plane, that was announced to be delayed, until they announced that it was cancelled due to bad weather conditions. We were asked to go all the way back again from the gate to the luggage area, we were handled our languages, left with no answers to our questions, no exact date to our next flight, no hotel compensation to stay in, I slept that night with all my stuff on a chair in Nero cafe, refusing to leave the airport, concerned to miss any announced flight, when at 6:30 am (the next day) the cafe's staff started yelling to wake us up (this was so hamulating), at 9:00 am some of the airport staff came to tell us that there is a flight taking-off at 11:00, we went all through the process once again of boarding and security checks, left with no information about the gate, but some of Egyptair staff told us it is the same gate as yesterday's to discover the gate was in another totally different zone, they finally announced the gate at around 13:00, the plane took-off at around 14:30 (a total delay of 16 hours, with no compensation, but for a £14 voucher to buy a sandwich from one of the airport’s cafes!!). This was the worst flight I've ever seen, I am still suffering from neck and back pains Accordingly, I am requesting a compensation as per the compensation policy of the company and as per the int'l aviation and airports laws, taking into consideration the very short notice, the long hours of delay and especially that we were no offered a hotel to stay in and we spent a horrible night at the airport

I am writing to formally raise a complaint regarding a series of issues we experienced with Egypt Air, particularly concerning flights MS778 and MS779. Flight MS778 Disruption: Our flight, MS778 on 17Aug’24, was significantly disrupted due to an aircraft change, and we were offloaded without any prior notification. This caused substantial inconvenience, and no alternative arrangements were communicated in a timely manner. Staff Behavior at London Check-in Counter: The behavior of your staff at the London check-in counter (Counter A25) was unprofessional and rude and refused to check in my luggage due to a technical issue with my ticket as he stated and he threatened me in front of my family that he will call security for me , a complaint was raised to the station Cabin same day. Their lack of assistance and dismissive attitude exacerbated an already frustrating situation. Unsuitable Hotel Accommodation: The hotel provided to us as compensation for the flight disruption was not suitable. It did not meet the basic standards of comfort, which added to our discomfort. Entertainment System on MS779: On our return flight, MS779 from Cairo to London on August 9th, the in-flight entertainment system was not functioning, further diminishing our travel experience. Given the nature of these disruptions and poor service, I kindly request that Egypt Air addresses these issues and offers appropriate compensation for the inconvenience caused. We expect a prompt response to ensure that such issues are rectified and prevented in the future. Our ticket no and Booking details records are foolwing. 1.1MOHAMED/MAI MRS 2.1ABOUTALEB/OMAR MR 3.1ABOUTALEB/ZAIN MSTR*P-C09 DOB 26AUG15 Pnr: NNJKJL Tkno’s# 0775407251043-44-45 Thank you for your attention to this matter, and I look forward to your prompt resolution.

I am writing to formally raise a complaint regarding a series of issues we experienced with Egypt Air, particularly concerning flights MS778 and MS779. Flight MS778 Disruption: Our flight, MS778 on 17Aug’24, was significantly disrupted due to an aircraft change, and we were offloaded without any prior notification. This caused substantial inconvenience, and no alternative arrangements were communicated in a timely manner. Staff Behavior at London Check-in Counter: The behavior of your staff at the London check-in counter (Counter A25) was unprofessional and rude and refused to check in my luggage due to a technical issue with my ticket as he stated and he threatened me in front of my family that he will call security for me , a complaint was raised to the station Cabin same day. Their lack of assistance and dismissive attitude exacerbated an already frustrating situation. Unsuitable Hotel Accommodation: The hotel provided to us as compensation for the flight disruption was not suitable. It did not meet the basic standards of comfort, which added to our discomfort. Entertainment System on MS779: On our return flight, MS779 from Cairo to London on August 9th, the in-flight entertainment system was not functioning, further diminishing our travel experience. Given the nature of these disruptions and poor service, I kindly request that Egypt Air addresses these issues and offers appropriate compensation for the inconvenience caused. We expect a prompt response to ensure that such issues are rectified and prevented in the future. Our ticket no and Booking details records are foolwing. ABOUTALEB/HAYTHAM MR Pnr: NNZWUO TktNo# 077 5407 251047 1.1MOHAMED/MAI MRS 2.1ABOUTALEB/OMAR MR 3.1ABOUTALEB/ZAIN MSTR*P-C09 DOB 26AUG15 Pnr: NNJKJL Tkno’s# 0775407251043-44-45 Thank you for your attention to this matter, and I look forward to your prompt resolution. Haytham Aboutaleb +201115515111 +966547166401

We arrived at 5.30am, 8 hours of delay. There was not one notification in 8 hours. We were given eur 20 each for food during 8 hours

i first sent them a email written in mandarin, they answered very quickly, asking for an English mail because they can't read. So I sent another English email writing directly what I claimed in the Mandarin one, this time they kept silent for a whole week. Tricky.

We (a group of 4 persons) were supposed to follow this itinerary: - Flight MS 758 from Amsterdam at 9 Aug, 15:40, to arrive in Cairo at 9 Aug, 20:05 - Flight MS 839 from Cairo at 9 Aug, 23:10 to arrive in Johannesburg at 10 Aug, 07:10 Instead, this is what happened: - While waiting for check-in in Amsterdam, a delay was announced of 2:30 minutes, which increased little by little to 3:30, causing flight MS 758 to land at around 23:30 local time. - We missed the connecting flight to Johannesburg. - After asking for information for a couple of hours at the Egyptair help desk, Egyptair offered us another itinerary through Istanbul that would leave the next day. At 1:15 in the morning (by now August 10th) the local personnel asked for our passports, which they would keep while we were to sleep in a nearby hotel. We waited until 3:30 before a bus took us to this hotel. - At around 10:30 (August 10) we took a bus again to the airport, where we waited for them to give us our passports and boarding passes for the flights to Istanbul, and then to Johannesburg. During the night, we received email confirmation of wrong flights (to Nairobi), without anything was mentioned about this possibility. This caused confusion and anxiety regarding our flights, and where our luggage would end up. - Flight MS 735 from Cairo at 10 Aug, 14:20 to arrive in Istanbul at 10 Aug, 17:35 - Flight from Istanbul at 11 Aug, around 01:00 to arrive in Johannesburg at 11 Aug, around 08:00. We do not have the specific flight details because we did not receive these boarding passes digitally. The total delay when arriving in Johannesburg was approximately 1 day and 1 hour, causing us to lose one full vacation day. Money lost due to the delay: - Expenses at Istanbul airport while waiting for connecting flight, ca. EUR 25pp = EUR 100 - One day of rented car (EUR 749,96/5 = EUR 149.99) - Cost of stay at Sabie hotel on evening of August 10: 2475 ZAR = EUR 142,62 - Total: EUR 392.61 Next to losing money, we had a very unpleasant experience. We were given little information in Cairo while they were arranging a new itinerary: we only received the wrong boarding passes before being sent to the hotel without our passports and thus had no details about the new flight. Furthermore, we had to rearrange a part of our trip. Consequently, we had to skip a day of visiting the Kruger Park. For all inconvenience and stress, we would like to receive a reasonable, additional compensation.

Hi, I had a flight from Cairo to Amsterdam on 8th October. First there was delaying, we could see them trying to fix something on the turbines and then after 4 hours they finally cancelled the flight. I took the same flight 24 hours later. My understanding is that I am entitled to compensation. (They paid for my hotel stay on 8th but I had already paid for a hotel in Cairo on that day)

A bird got stuck in the landing flight engine which would fly back from Amsterdam to Cairo. The plane got delayed first and after all they cancelled the flight.

I booked the night flight at 22.00hr and they cancelled it and sent me another flight that departs at15.00 the same day, but I intended to work in the morning and depart after work (finishes at 17.00) which could not be possible with the new flight.

Hi I paid a lot of money for my flight home to Canada through Egyptair and I was very unhappy that I had a lay over that was the whole day in Egypt. I specifically booked on Dec 23 in the afternoon so I would see my patients at work which were scheduled from 7am to 12 pm. Then my flight had been changed to leave at 5 am instead of 3:15 pm which I originally booked for. When I called the agent to change the flight there were no flights on the 24th and her option was flying Christmas Day. Why would I fly on Christmas when I am trying make it home for Christmas. I have lost out on work and sleep since I was flying all day and was in transit for more than 40 hours leaving me tired. I don’t care about the hotel accommodation I want money back since this is not the original flight I booked. It was the worst possible flight with 18 hours in Egypt. Once I got in to Toronto the Egypt flight was Late making me miss my connection and I had to stay in Toronto the whole day. I didn’t get into Saskaton until 1230 am. More than 12 hours after my original time. I was told i would receive compensation by the agents in Toronto. After numerous emails and no response I finally got an email back. It was not weather related. After the hell flight I should receive some sort of compensation.