Kenya Airways Delayed or Cancelled Flight compensation and refund
Were you affected by Kenya Airways flight delay or cancellation?
If, yes we bet you are interested to learn about your passenger rights and what to do in such case.
Our experienced team put together all you need to know to make Kenya Airways compensation claim.
After reading this you will know that Kenya Airways might owe you up to €600 (£540) as per EU law.
Kenya Airways Delayed or Cancelled Flight compensation and refund
It's everyone's dreaded travel scenario: you buy a ticket from Kenya Airways, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?
You could receive up to €600 from Kenya Airways. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
If you've had a cancelled or delayed flight and are looking for information about a refund or Kenya Airways flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Kenya Airways and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Kenya Airways claim. You don't need to be an expert on Kenya Airways refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my Kenya Airways Flight Was Cancelled or Delayed?
According to EU law your rights include:
- up to €600 compensation which is not reliant on ticket price
- Includes disrupted Kenya Airways flights up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or a Kenya Airways Delayed Flight?
- Confirm the reason for the delay or cancellation.
- Collect proof: photos, receipts of expenses, Kenya Airways booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
Kenya Airways Flight Compensation Claims
As a passenger, you may be entitled to compensation if the following have occurred:
- Flight delay: If your flight arrived 3+ hours late at your final destination.
- Kenya Airways Cancel Flight: if Kenya Airways cancelled your flight and informed you less than 14 days before departure.
- Overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
Kenya Airways Flight Cancellations: When are they Liable?
When Kenya Airways can escape liability: Kenya Airways claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Kenya Airways missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Kenya Airways flight compensation.
An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.
When Kenya Airways cannot escape liability: When Kenya Airways cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Kenya Airways flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Kenya Airways Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If Kenya Airways cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If Kenya Airways offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
Kenya Airways Refund problems? Let our team help you.
Kenya Airways Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Kenya Airways delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: Kenya Airways delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to Kenya Airways delay compensation and how to demand Kenya Airways claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact Kenya Airways and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight Kenya Airways?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
EU 261 Compensation Claim: How Much Can You Get?
Distance Compensation: All flights under 1,500 km Up to €250 per person
Kenya Airways Internal flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
Kenya Airways international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
Common questions: Compensation Claims and Refunds
Can you get a Kenya Airways Refund?
Yes, absolutely. If Kenya Airways cancelled your booked flight without a good reason, your refund claim should be valid. Find our how much you're entitled to in Kenya Airways delay compensation with our free calculator. Have your booking reference number handy as your fill out our customer verification form.
What to do if the Kenya Airways refunds form is not working?
When that happens, our team at AirAdvisor can assist. Our external legal partners ensure your claim is successful. We've made applying for compensation easy and it only takes 3 minutes.
How to get a refund or compensation from Kenya Airways?
According to Kenya Airways terms and conditions, passenger should submit a refund application form or compensation claim form on the Kenya Airways official website, not on a third party website. Use the same email used for booking your ticket, so your claim can be identified. You should receive a reference number, typically within 40-60 days. If the airline delays in responding or denies your claim, please submit a flight claim with us and our team will help enforce your complaint. There is no risk and no upfront charges when you submit your claim through us.
What to do when your Kenya Airways flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Kenya Airways refund for cancellation.
What if I cancel my Kenya Airways flight? Can I get a refund?
If Kenya Airways cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Kenya Airways cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for a cancellation due to Covid-19?
If Kenya Airways cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Kenya Airways attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Kenya Airways flight is delayed 5 hours or more: can I cancel a flight and get a refund?
Yes, in such case you can cancel your flight and Kenya Airways has to refund you directly or offer you alternative transportation to your destination.
Need help with your Kenya Airways refund complaint? Let us do the work for you