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Kenya Airways

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Kenya Airways Delayed or Cancelled Flight Compensation

Recently, Kenya Airways achieved a milestone when they were named the #2 most on-time Africa airline in Cirium’s 2023 global review. To put this into perspective, the airline had an average low of “58% at the beginning of the year” and climbed to an impressive 71.86%” according to Simple Flying. The report was based on 41,905 flights, and a delay is defined as being more than 15 minutes late.

The CEO of Kenya AIrways, Allan Kilavuka said in an article by Simple Flying that this achievement could be attributed to their dedication to providing punctual “services throughout the year”. In an article with Travel and Tour World, Kilavuka said,

“Our consistent effort to maintain punctuality is a reflection of our dedication to not only meet but exceed our operational goals and provide our passengers with an improved experience”.

You could get as much as £520/€600 for Kenya Airways flight disruptions.

Kenya Airways Delayed or Cancelled Flight Compensation
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: April 08, 2024

Kenya Airways Air Passenger Rights 

If you’re like most travellers, you’re probably unaware of the fact that you’re protected by specific air passenger rights when you fly from any airport in the United Kingdom or the European Union. Fortunately, your rights include compensation, in certain circumstances, when you have flight delays, cancellations, denied boarding, or missed connections.

The Regulations

These two sets of air passenger rights regulations stipulate provisions that Kenya Airways must provide to its passengers when they experience flight disruptions. As long as your flight is departing from an EU or UK airport, you are protected by these laws.

In the sections to follow, we’ll explain each situation in depth, but this table should give you a better picture of what’s required of Kenya Airways.

Kenya Airways UK261/EU261 Compensation 

Flight Delays

Flight Cancellations

Denied Boarding

  • Up to £520/€600 in compensation
  • Care & Assistance
  • Up to £520/€600 in compensation
  • Rebooked flight OR Refund
  • Care & Assistance
  • Up to £520/€600 in compensation 
  • Rebooked flight OR Refund
  • Care & Assistance

Kenya Airways Flight Delay Compensation

Flight delays are always an inconvenience, and sadly, there’s nothing you can do to prevent them. However, there is some consolation in the fact that you have passenger rights to help ease the burden caused by this kind of flight disruption.

  • If you’re made to wait 2 or more hours at the airport, then you can at least enjoy free meals and refreshments provided by Kenya Airways.
  • If you’re delayed by 3 hours or more, then you may be able to collect cash compensation if no extraordinary circumstances were at play.
  • If you’re delayed for 5 or more hours, then you’re entitled to a ticket refund and cash compensation.

If you’re not offered care and assistance, don’t hesitate to ask the airline for coupons to cover the costs. They should provide you with coupons or vouchers, but if they don’t, then remember to retain all your receipts so you can include them with your compensation claim.

Kenya Airways Flight Delayed

Kenya Airways Cancelled Flight Compensation 

The only thing that could be more disruptive than a delay is a flight cancellation, but again, EU and UK regulations require Kenya Airways to help you get to your final destination as soon as possible and offer you care and assistance as well as cash compensation in some cases.

  1. If you receive notice about your cancelled flight 2 weeks or more before your departure date, then you will not be able to receive cash compensation.
  2. If you are given less than 2 weeks notice, then you are eligible for cash compensation as long as Kenya Airways is to blame for the flight disruption.
  3. If you are given less than 2 weeks notice, Kenya Airways must give you the choice of a rescheduled flight or a refund.
  4. If you choose a rescheduled flight that doesn’t leave until the following day, then you are also entitled to a free, overnight hotel stay and transport to and from your accommodation.
  5. Lastly, you are also entitled to the same care and assistance in the form of meals and refreshments.

Denied Boarding & Missed Connections

If you are ever denied boarding resulting from an overbooked Kenya AIrways flight, then EU and UK law requires the carrier to give you the choice of a rebooking or a refund. In addition to these, you are also entitled to financial compensation. However, if you showed up to the gate without the documents you need to board, or if your behaviour leads to your denied boarding, then you will not receive cash compensation.

If you miss a connecting flight after experiencing an earlier Kenya Airways flight disruptions, then you will be provided with an alternate flight plus possible cash compensation for your earlier delay or cancellation.

the girl receives a message about the cancellation of the Kenya Airways flight

Kenya Airways Financial Compensation: How Much Can You Get

With cash compensation, the actual amount you get will depend on two things: 

  • The amount of time you’re delayed at your final destination
  • The overall distance of your flight. 

Kenya Airways Compensation 

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

£220/€250

£350/€400

£520/€600*

Under 3 hours

€0

* Kenya Airways might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

What are Extraordinary Circumstances?

If your Kenya AIrways flight disruption was caused by extraordinary circumstances, then unfortunately you won’t be eligible for cash compensation, but you can still get care and assistance, refunds, and rebookings.

Here are some examples of situations deemed extraordinary circumstances:

You might be wondering how you can tell when extraordinary circumstances have affected your flight. The best thing to do is to ask airline and airport staff what caused your flight disruption, and see if other flights in the airport are similarly affected. 

You can also let AirAdvisor handle your compensation claim process for you. We can do all the hard work, including finding out if your delay or cancellation was caused by Kenya Airways or by factors outside their control.

Why You Can Trust AirAdvisor

  • We operate on a no-win, no-fee basis, meaning we only get paid if you get paid.
  • More than 250,000 passengers have turned to AirAdvisor to get them the compensation they deserve
  • We have an outstanding 98% win rate as well as 7 years of experience protecting air passengers’ rights.

You don’t have to fight airlines alone. Let AirAdvisor protect your rights and get you up to £520/€600 in airline compensation.Check Your Flight

People Also Ask

How long do you have to file a flight compensation claim with Kenya Airways?

Filing deadlines for airline compensation claims can range from 2-10 years depending on where you’re travelling. In the EU, each member state decides their own time frame for compensation submissions.

Can you file a compensation claim for your children that travelled with you on a Kenya Airways flight?

Yes! If you purchased a ticket for your child, then they are eligible for compensation.

How do I file a compensation claim with Kenya Airways?

You’ll need to contact them via email with a letter and supporting documents that support your claim. You can use our letter template to get started. Even better, let AirAdvisor handle your claim for the best chance of winning your case.

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What happened with Kenya Airways clients

Recent Comments

Ms Lindsey from United Kingdom (Kenya Airways KQ 101 Flight cancellation)
March 13, 2020, 2:17 pm

This flight was originally booked through KLM who used Kenya Airways as their 'partner airline'. The airline claim that the cancellation was due to a 'bird strike', however when I asked for documentation proving that they sent me an unsigned report from 2017 (2 years prior) so I believe it was a previous technical problem they hadn't fixed. We were delayed at the departure gate for 6 hours before they cancelled the flight (We had heard there were technical problems), we were checked into the hotel only at 3am (3 hours wait for check in) and they put me on a flight at 10am the following day... I was in Harare 24 hours later than expected and as my trip was for less than two weeks and on a tight schedule it threw my whole planned itineray into disaray.

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