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How to Get Compensation from Air Cairo for Cancellations and Delays

Was your Air Cairo flight delayed or cancelled? Here’s how to claim up to €600 under EU261 regulations. Learn about your passenger rights!

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How to Get Compensation from Air Cairo for Cancellations and Delays
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Joanna Teljeur

Last Updated: January 14, 2025

Edited by: Anton Radchenko

While Air Cairo is not a member of the European Union, passengers can still get protection from both EU and UK laws. What matters is your point of departure. If you depart from an airport in these areas, you could get compensation for your trouble, and this guide will explain what you need to know to get it.

Air Cairo Compensation: How Much Can You Get?

Compensation amounts range from €250-€600 depending on the distance of your Air Cairo flight. So, if your flight was delayed or cancelled, and you arrive more than 3 hours late, your payout would be based on the distance of your flight.

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

€250 (£220)

€400 (£350)

€600 (£520*)

*Air Cairo might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Your Rights as a Royal Jordanian Passenger

The entitlements we’ll talk about are all part of passenger rights Regulation EC 261/2004.

The United Kingdom has a similar set of laws called UK261. So, if you happen to be flying from an airport in the UK, you’ll be protected as well.

When Your Air Cairo Flight is Cancelled 

One of the most important steps you can take if your flight gets cancelled is to find out what caused it. This is super important because Air Cairo will only have to pay you if the cause of the cancellation was something that should have been prevented. So, ask the airline what caused the disruption and remember what they say.

Cash compensation will depend on when you were notified 

When Air Cairo notifies you of the cancelled flight at least 14 days before departure, you won’t be entitled to financial repayment, but you are owed a replacement flight or a full refund. But understandably, a cancelled flight could completely ruin your plans. So, if you want to abandon your trio, you will get a refund as well as a flight back to where you started.

If Air Cairo cancelled your flight less than 14 days before departure, then you’ll get an alternate flight or a refund, but you can also get financial compensation if the issue causing the disruption could have been prevented, and wasn’t due to extraordinary circumstances.

a traveler at airport terminal

Air Cairo Flight Delays

If your flight is delayed, you can get care and assistance while you wait in addition to some other entitlements. 

If you’re departing from an EU or UK airport and have a delay lasting 2 or more hours, then the airline should compensate you with food and drink coupons plus 2 free phone calls or emails. Be sure to ask for these things if they aren’t offered, and always keep receipts for any purchases you have to make.

Similarly, if you have overnight delays, you’re entitled to overnight lodging and transportation to the accommodation and back. Again, if you have to pay for this yourself, keep your receipts.

If the delay lasts more than 5 hours, you’re entitled to a refund or a rebooking to your destination plus a flight back to your original point of departure if your trip no longer serves a purpose because of the flight delay.

Was your Royal Jordanian flight delayed?See if it qualifies for cash compensation! Enter your flight details below!Free Compensation Checker

Missed Connections

Should you miss a connecting flight because of an earlier Royal Jordanian flight disruption, you’ll get a rebooking or a refund as well as a ticket back to your point of departure if you decide to abandon your travel plans.

Denied Boarding with Air Cairo

If Air Cairo sells more tickets than seats available, you might be denied boarding. If this happens when you’re departing from an EU or UK airport, you’ll be given an alternate flight or a refund, as well as cash compensation. 

What Prevents Compensation?

Financial compensation will only be paid to you if Air Cairo is at fault for the flight disruption - meaning they could have avoided or prevented the issue causing it. Basically, if extraordinary circumstances were at play, then you will not receive a payout simply because it was beyond the carrier’s control.

Submitting an Air Cairo Compensation Claim

Filing a compensation claim is usually pretty straightforward, but because Air Cairo is outside the EU and UK, the process can be a little more complex. 

To file a claim, contact the airline in writing. Go to their website and look for their email address. Next, draft a compensation letter and include as much supporting documentation as possible. 

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Air Cairo should respond within a few weeks, but sometimes it can take quite a bit longer. Other times, claims will be rejected outright. This is where our legal team can help!

Why Trust AirAdvisor

Whether you want assistance with a claim you’ve already begun, or you want us to handle the entire compensation process for you, AirAdvisor can help.

  • Expertise and Experience: With a track record of managing over 400,000 cases over the last 7 years and a customer satisfaction rating of 4.6 out of 5 from more than 21,472 verified reviews, our expertise and commitment to our clients are unquestionable.
  • Lowest Pricing: The average family can save at least €120 or more by switching to AirAdvisor from other more expensive providers. We are the lowest-cost service provider in the market, ensuring you get the maximum compensation without hefty fees.
  • Risk-Free Service: Our service is based on a no-win, no-fee basis. This means that if we don’t secure your compensation, you don’t owe us a thing. Our commission is withheld from the airline payout.
  • Hassle-Free Process: Once you file a claim with AirAdvisor, we take over all the hard work. From case preparation to filing your lawsuit in court, our team handles everything, saving you from the headaches of dealing with airlines.
  • Increased Chances of Success: Airlines are more likely to pay compensation when AirAdvisor steps in because they are aware of our successful collection efforts (98% success rate).

Just enter some basic details about your flight to get started!Start your claim today!

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