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Scoot Airlines Compensation for Cancelled or Delayed Flights and Refunds

Know your air passenger rights: get up to €600 for Scoot Airlines flight disruptions!

Were you affected by a Scoot Airlines flight cancellation or delay? Depending on the specifics, you could be owed up to €600 in compensation.

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Scoot Airlines Compensation for Cancelled or Delayed Flights and Refunds
Amy Lancelotte
Written By Amy Lancelotte
Last Updated: September 25, 2024

Scoot Airlines is a Singapore-based affordable airline. Although it may not be as well-known as other low-cost carriers like Ryanair and easyJet, Scoot flies 15 million passengers annually mainly to Asia-Pacific destinations. That said, Scoot Airlines currently offers two European destinations, Berlin and Athens. 

Scoot passengers may not know that some European flights with the airline can qualify for compensation in the event of interruptions like cancellations or delays. In early May 2024, Scoot Airlines had to cancel 33 flights due to “operational reasons.” According to the Strait Times, the airline only commented that:

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We are working to re-accommodate affected customers onto alternative flights where appropriate and will also continue to provide them assistance where possible.

While cancelled flights are generally re-booked or refunded, it’s good for passengers to know their rights related to additional compensation of up to €600 and potential refunds. Here’s what you need to know and how AirAdvisor can help:

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All you have to do is submit the application and wait for the compensation to be received.

Scoot Airlines Passenger Rights in the EU

Any flight that departs from an EU airport is governed by regulation EU261, even if the airline is not based in the EU. From Scoot Airlines’ current routes, only flights between Athens Airport and Berlin Brandenburg Airport are eligible for EU261 compensation. Your passenger rights include:

  • Up to €600 compensation which is not reliant on the ticket price.
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked.
  • The ability to claim for disrupted Scoot Airlines flights up to 3 years old.

Scoot Airlines plane standing at the airport

Scoot Airlines Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261/EC261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Scoot Airlines delayed flight compensation claim form to receive up to €600.

All airline flight delay compensation is dependent on the distance of your flight. So, as long as you’ve been delayed at least 3 hours, you can qualify for the following:

Delay Time at Destination

Scoot Airlines Flight Distance

EU flights under 1,500km

EU flights over 1,500km

Non-internal EU flights between 1,500km and 3,500km

Non-internal EU flights over 3,500km

Less than 3 hours

 €0

3 hours or more

 €250

 €400

 €400

 €600*

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* Some airlines may try to reduce this amount to €300 if the delay is short. Our flight compensation experts always shoot for the maximum.

Scoot Airlines may extend their European routes going forward. For now, in the case of a flight from Berlin to Athens, passengers could qualify for up to €400 in EU261 compensation because the flight distance is approximately 1,800km.

When in doubt, you can always use our convenient (and free) flight delay compensation calculator to confirm your eligibility amount. But the good news is that according to FlightStats by Cirium, this specific flight had zero delays of 15 minutes or more from May 1, 2024, to June 30, 2024.

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Exclusions: Scoot Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport-related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strikes, or operational problems are not valid reasons for rejected compensation claims.

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Tip: Accepting vouchers or signing release paperwork will result in losing the right to compensation.

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When you’ve experienced a delay with Scoot Airlines, 

we can help you file a claim quickly and easily.

Scoot Airlines Compensation for Cancelled Flights

Similar to EU261 compensation for delays, Scoot passengers can claim in certain cases when a flight is cancelled. This cancelled flight compensation is also subject to the limit of extraordinary circumstances and only covers flights departing from the EU.

Most commonly, the airline will attempt to re-book you on another flight as soon as possible for no extra cost or issue a refund.

Compensation comes into play when you receive fewer than 14 days' notice of the cancellation. Additionally, if the re-booked flight arrives at least 3 hours later than the originally scheduled one you may be able to claim. 

Passengers also have the right to care based on the amount of time they are left waiting at the airport for a replacement flight. For the example of Berling to Athens, passengers must have an airport wait time of at least 3 hours to qualify. The right to care includes meals, drinks, phone calls, and even hotel stays and transfers if the new flight leaves the following day.

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What Should You Do if Your Scoot Airlines Flight is Cancelled or Delayed?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, Scoot Airlines booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility using our flight delay checker (it's free!)

Passengers waiting for a delayed Scoot Airlines flight

Scoot Airlines Flight Refund Policy

It’s important to know that flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In general, if a passenger wants to cancel the flight, Scoot Airlines does not provide a refund. As a low-cost carrier, they do not have flexible fare options that allow this feature.

On the other hand, when an EU flight that you booked is cancelled, Scoot will try to re-book you on a similar flight, but if that’s not possible, a full cancellation refund should be applied, regardless of the cancellation reason.

Types of Ticket Refunds

Your Scoot flight cancellation refund must be in cash or equivalent credit. Vouchers are allowed only if you specifically agree to them. We do not recommend accepting vouchers due to the often short expiry dates and potential redemption restrictions.

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Note: If Scoot Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.

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Rule of thumb: You can generally reject alternative flights and receive a refund in full if a new replacement flight arrives 3 or more hours later than your initial scheduled arrival time.

Additional Scoot Airlines Flight Compensation Claims

Aside from Scoot Airlines flight delays and cancellations, you might be eligible for:

  • Overbooking compensation: If you have been denied boarding due to overbooking, which occurs when Scoot Airlines sells more tickets than there are seats available, EU261 compensation is possible.
  • Missed connection compensation: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination at least 3 hours late, you may have an eligible claim.
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We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

What is the Time Limit for Scoot Airlines Compensation Claims?

The amount of time you have to file a claim depends on your country. For example, in Greece, passengers have up to 5 years, and in Germany, passengers can claim for 3 full years after the delay year. So if you have an interruption in Berlin on June 1, 2024, you can claim until the end of December 2027.

How to Claim Compensation for a Scoot Airlines Delayed Flight 

You have two options. First, you can contact Scoot Airlines directly. This can be done via their chatbot on the website or by phone. Alternatively, passengers can file their EU261 compensation claim directly with our flight compensation experts.

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FAQs: Scoot Airlines Compensation Claims and Refunds

What to do when your Scoot Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit your claim.

What if you cancel your Scoot Airlines flight? Can you get a refund?

Unfortunately, no. Scoot Airlines does not issue any refunds for flights that you cancel. But, if the airline cancels the flight, you might be entitled to a full refund in certain circumstances.

How long does it take to get Scoot Airlines flight delay compensation?

The EU261 law mandates that compensation for flight delays must be paid within a month, but Scoot Airlines commonly takes 2-3 months to verify and pay out claims. However, Scoot Airlines may also try to delay or avoid such payment requests from passengers, as airlines know passengers lack legal backup. In this case, AirAdvisor is your ideal ally.

How to claim Flight Delay Compensation with Scoot Airlines?

AirAdvisor is here to ensure you receive the compensation you deserve in case of Scoot Airlines flight interruptions. Our team of experts knows how best to submit your claim to get maximum results. So, don't hesitate - reach out today to learn more about our services! Let us fight for what you’re owed; with AirAdvisor by your side, it doesn't have to be such a daunting process anymore.

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What happened with Scoot clients

Recent Comments

Bodan from Germany (Scoot TR 720 Flight cancellation)
September 12, 2024, 11:26 am

They agreed to refund me the original price of the affected leg of my flight and sent me a confirmation but refused to compensate me for my delay to my final destination


Jason from United Kingdom (Scoot TR 753 Flight delay)
April 5, 2022, 7:35 am

Nobody was at the gate when we arrived, so we boarded late. Then our luggage didn't arrive on the plain so we had to sit on the runway.

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