Baggage mishandling is one of the most frustrating experiences, even for the most seasoned travellers. There you are at the Scoot baggage carousel waiting, but your belongings never show up. Another nightmare is retrieving your bags and finding that they’ve been damaged. It leaves you wondering how to make a report and file a baggage compensation claim.
In this guide, we’re going to walk you through what you should do before leaving the airport and the steps you should take to get compensated.
What are Your Baggage Rights with Scoot?
Based in Singapore, Scoot signed the international passenger rights treaty called the Montreal Convention in 2007. This means that anytime your luggage is delayed, lost, or damaged, the airline must compensate you up to around £1,600 (€1,920) per passenger.
No clothes, no toiletries, no essentialsIf the airline lost or delayed your baggage, they owe you.
Start your claim today
What to Do if Your Scoot Baggage is Delayed or Lost
Scoot considers luggage delayed until it has gone missing for 14 days. So, before you leave the airport, take the following steps:
- Locate the baggage help desk, and complete a Property Irregularity Report (PIR).
- Keep a copy of the PIR to file with your compensation claim, and retain the PIR number to use for baggage tracing.
- Track the status of your belongings by using Scoot’s baggage tracing system.
- Purchase essentials, like clothing and toiletries, and keep all the receipts for reimbursement.
What Happens Next?
Scoot will look for your luggage. When they find it, they will contact you and arrange for delivery, unless you prefer to collect it yourself from the airport. Once your bags are returned, you can lodge a reimbursement claim for the purchases you had to make for toiletries and clothing.
If 14 days pass and your bags still haven’t been found, then you can file a Scoot baggage compensation claim.
What Happens if Scoot Damages My Checked Baggage?
If your checked baggage arrives damaged, you should take the following steps before you leave the airport.
- Go to the Scoot Baggage Help Desk, and complete a Property Irregularity Report (PIR).
- Keep the Property Irregularity Report (PIR) number to use when you file a claim.
- Take photos of the damage so you have supporting evidence for your claim.
- Purchase essentials, and keep the receipts for reimbursement.
- Submit a baggage compensation claim with Scoot within 7 days.
Scoot Baggage Service Providers in Europe
If your baggage was mishandled in Europe, contact one of the following baggage service providers.
Berlin | 0049 30 311 98 251 lostandfound.ber.wpas.servicecenter@wisag.de |
Athens | +30 210 3530560 +30 210 3530 564 athlostandfound@skyserv.aero |
Scoot Baggage Claim Filing Deadlines
Be sure to submit your compensation claim within the following timeframes to avoid having your claim rejected.
Bag Situation | When to Report | Timeframe for Claims |
Delayed Baggage | Immediately | Submit a claim within 21 days for reimbursement of essential purchases |
Lost Baggage | Immediately | Immediately after confirmed lost (usually 21 days) |
Damaged Baggage | Immediately | Submit claim within 7 days of arrival |
How to Submit a Scoot Baggage Compensation Claim
To submit your baggage compensation claim, go to the Scoot claim form, and include the following:
- Photos of your damaged baggage (as applies)
- Property Irregularity Report (PIR)
- Receipts for essentials and/or receipts from the purchase of your bags
- Details about your trip, including the arrival and departure airports, flight number(s), copy of your boarding pass, and any other relevant information.
- Bag tag(s)
You should get a response in 7-10 business days and a decision about your case within 45 days.
Tips for Avoiding Baggage Mishandling
Here are a few tips for avoiding lost and damaged baggage in the future.
- Add baggage labels. Add your name, email, and phone number to both the outside and inside of your bags.
- Take photos of your suitcases. Photograph the contents as well as the exterior. This will help the airline locate your items if they’re missing. If your luggage is damaged, you will have a way of proving what they looked like prior to checking them with the carrier. You will also have an account of what you packed, so you can better itemise the contents as part of your report and claim.
- Remove old barcodes and tags from previous flights.
- Check-in early so your bags have time to make it to your aircraft.
- Leave enough time between connections. Ideally, you should allow between 1.5 and 2 hours so your bags have time to be loaded.
- Don’t overpack! Overstuffed bags are more likely to be damaged during the loading process.
AirAdvisor can Help
Need help with a baggage compensation claim? Let us help! We’ve been helping passengers since 2017 get the payouts they deserve. Our legal team can contact the airline and submit a claim on your behalf, so you don’t have to! Best of all, we only get paid if we win your case.
