Get Scoot Compensation for Overbooked Flights

Written By Joanna Teljeur

Last Updated: March 21, 2025

You can get as much as £520 (€600) in compensation if you’re denied boarding from an overbooked Scoot flight.

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Top Tips about Scoot Overbooking

• Were you denied boarding on a Scoot flight? You could claim up to £520 (€600) in compensation if it was because of overbooking.
• Expect Scoot to put you on the net available flight or offer you a refund, your choice.
• Scoot must provide meals and even hotel accommodation if you’re stuck at the airport because of the overbooking situation.
• Check if you are entitled to compensation with our free compensation calculator.

How much compensation can you get if Scoot overbooks your flight?

If you’re departing from the EU, and you’re denied boarding because your Scoot flight was oversold, you could get up to £520 (€650) in compensation. Not only that, but the airline is required by law to offer you a seat on the next available flight or a full ticket refund.

Some passengers prefer to get refunded, either because they would rather book a flight with another airline or because they don’t want to continue on their journey. Whatever the reason, if you choose a refund, you should receive it within 7 days if you used a credit card to purchase your ticket. If you used another form of payment, it could take up to 20 days.

The amount of compensation you receive is based on the distance of your flight as per the rules of EU Regulation EU261.

Voluntary & Involuntary Denied Boarding: What’s the Difference?

If your Scoot flight is overbooked, it means they have sold more tickets than seats, and all the passengers have arrived at the gate for their flight. Because the aircraft is over capacity, Scoot will need to find some passengers to take a different flight, and they do this with voluntary and involuntary denied boarding.

Voluntary Denied Boarding

Before refusing passengers the right to board, Scoot will try to find volunteers instead. They do this by offering an award package that can include cash compensation, seating upgrades, lounge access, and more.

If you have the flexibility, accepting these offers can be very rewarding, especially if you can negotiate a better deal with the airline. However, be advised that if you do voluntarily surrender your seat in exchange for a compensation package, you will not be able to claim compensation based on EU261 rules.

Involuntary Denied Boarding

If Scoot can’t persuade enough people to give up their seats, they will begin to bump passengers, also known as involuntary denied boarding. Thanks to the EU’s air passenger rights regulations, you won’t be left stranded if you’re chosen for denied boarding. 

How will Scoot help me if I’m denied boarding?

Anyone involuntarily denied boarding a Scoot flight will be offered:

• A new flight to your final destination as soon as one is available, OR
• A refund if you choose not to continue travelling, and
• Compensation based on UK261 and EU261 compensation rules.
• Meals and refreshments while you wait for your new flight
• Hotel lodging if you have to wait overnight
• Access to free communication, usually 2 free calls, emails or wi-fi.

If I’m denied boarding with Scoot, what should I do?

Ask why it happened

If you’re involuntarily denied boarding, be sure to ask a Scoot representative the reason. They should provide you a statement, outlining why you were refused boarding and the approximate compensation total. Keep this document because if you don’t receive your payout, you’ll need to file a claim.

Note: As a budget carrier, Scoot will likely offer travel vouchers instead of cash compensation, but you do not have to accept these. By law, you are entitled to cash, so if you prefer that over vouchers, then ask for it.

Decide on a new flight or a refund

Once you know why you were denied boarding, ask about a new flight to your destination. You do have the option to request a refund, which might be a good idea if you would rather find a flight with a different airline.

Inquire about compensation, care, and assistance

If you were bumped because of overbooking, Scoot should give you your compensation payout right away within 24 hours. Also, be sure to request vouchers for meals and hotel accommodation if you won’t depart until the next day.

When are you ineligible for denied boarding compensation?

You will not receive compensation from Scoot if you were denied boarding because of the following reasons.

• You were intoxicated.
• You were interfering with or not following the instructions of the flight crew.
• You were displaying  unruly behaviour towards the crew and other passengers. 
• You were denied boarding because of other reasons aside from overbooking. 

Need Help with a Claim?

If you’ve been bumped from a flight and need help getting compensated, AirAdvisor is happy to assist. We’ve been protecting air passengers’ rights since 2017, and our legal team has a 98% win rate for airline compensation claims. See if your flight is eligible by entering your basic flight details into our free compensation checker.

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