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Air Transat Delayed & Cancelled Flights: How to Get Refunds and Compensation

Claim up to C$850 (€600) in cancelled flight compensation!

A Canadian Airline based in Montreal and serving 25 countries, Air Transat is known for its flights to vacation destinations. During summer months, it’s a popular choice for passengers headed to Eurpope. 4.6/5 based on 14,974 reviews

So what happens when your Air Transat flight is cancelled or delayed? The good news is that you could get compensation from Air Transat or even a refund, depending on your situation. In this guide, we’ll show you your options for flight compensation when flying within Canada or to the EU and UK.

Air Transat Delayed & Cancelled Flights: How to Get Refunds and Compensation
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: January 12, 2024

What Are Your Rights As An Air Transat Passenger

If you didn’t know you had rights as a passenger, you’re not alone. Fortunately, if you’re flying in Canada your rights are protected by the Air Passenger Protection agency and include refunds and compensation up to C$500 (€341) from Air Transat should your flight be cancelled or delayed. Be aware however, that you must request compensation within 1 year of your flight disruption.

If you’re flying from the EU or the UK, then your rights are protected by EU 261 and UK 261, both of which state that the airline is required to pay you up to C$850 (€600) per passenger for flight delays, cancellations, or other flight disruptions within their control. Under EU and UK Regulations, you have up to 3 years to file a request for compensation.

Air Transat delayed flight, passengers waiting

Air Transat Cancelled and Delayed Flight Compensation

While the rules for flight delays and cancellations are fairly similar in all 3 regions, there are some differences. 

In Canada

If your Air Transat flight is delayed for more than 3 hours or cancelled, then the airline must give you a replacement flight so you can get to your destination as soon as possible. At the same time, you are entitled to care in the form of food and refreshments, communication, and hotel accommodation for longer wait times. Also, you might be able to get a refund in some situations.

As for compensation, Air Transat must compensate you:

  • If the flight disruption was within their control (unless safety related)
  • If you were given less than 14 days notice
  • If you were 3 or more hours late to your destination

In the EU and UK

If your flight is departing from an EU or UK airport then you can be compensated up to C$850 (€600) for Air Transat flight disruptions including flight delays, cancellations, denied boarding due to overbooking, and missed connections.

The precise amount you could receive in compensation depends on the length of your trip and how long you were delayed, but if you must be given a replacement flight or a full refund if you choose not to travel. At the same time, if Air Transat cancelled your flight and gave you more than 14 days notice, then you will not be eligible for compensation.

How to File Air Transat Compensation Claim

While the laws we mentioned require Air Transat to compensate you for flight disruptions, the process of getting the amount you’re entitled to can be a challenge. More specifically, this can mean spending lots of time completing forms and going through negotiations before you even get a decision from the airline.

So, if you’re feeling intimidated by the process, just know that you’re not the only one. Plenty of passengers decided to let AirAdvisor deal with the claims process on their behalf because it’s much easier and less stressful than dealing with it on your own.

Better yet, we have a 98% success rate and we work on a no-win, no-fee basis which means that it’s completely risk free. Curious to see how much you could be owed? Just take a minute to enter your flight details and other pertinent info, and we'll calculate the amount for you.

How to File Air Transat Compensation Claim

What to do if Air Transat Delays or Cancels Your Flight

The first thing you should do is find out from the airline staff why the cancellation or delay happened and make careful notes of their answer. This is more important than it sounds because you’ll need as much evidence as you can muster to support your claim if you choose to file.

So on that note, the next step you should take is to begin collecting other evidence like photos of the information board showing the status of your flight and supporting documents like your boarding pass or ticket receipt. These will also be vital for your claim. You can also ask Air Transat for meal, refreshment, and/or hotel vouchers since you have a right to care. 

Pitfalls to avoid if your flight is disrupted

Be aware if Air Transat asks you to sign any documents like a waiver. If you do sign it, you could relinquish your right to compensation. Similarly, you should be especially wary if you’re offered a voucher. We discourage passengers from accepting vouchers because they tend to have too many blackouts and restrictions, and they can expire earlier than most people realise. 

File your claim with AirAdvisor and get up to C$850 (€600) compensation. Check to see if your flight is eligible.Check eligibility

People Also Asked

What should I do if Air Transat cancels my flight at the last minute?

Speak with the airline agents at the gate and find out what caused the cancellation and ask them for a replacement flight.

What causes Air Transat flights to be delayed?

Many things can cause a delay, but some of the most common causes are severe weather, mechanical problems, and issues with air traffic control.

Where can I find information about Air Transat delays?

The best place is on the information boards inside the terminal, but you can also get updated information by downloading the airline’s app.

How can I get a refund from Air Transat?

Go to the Air Transat website and look for the claims page where you can begin filling in their forms. You might be required to upload supporting documents to support your claim.

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What happened with Air Transat clients

Recent Comments

Chandele from Canada (Air Transat TS 123 Flight delay)
November 11, 2022, 10:23 pm

The flight had mechanical issues. Then the toilets weren't functioning after 3hrs we were let off the plane into the boarding gate for approximately 1.5-2hrs before being able to board the plane again. We arrived in Canada at 20:30pm as opposed to the 3:40pm original scheduled time. The airline provided a water service before being allowed off of the plane. The incident impacted my scheduled responsibilities after returning.

Irina from France (Air Transat TS 189 Flight cancellation)
June 3, 2021, 11:41 am

Flight cancelled due to COVID19. Airline did not notify us - we were checking on regular basis (due to the Covid19 pandemic we were afraid it would be cancelled) the website of the Air Transat, and this is how we found out our flight was cancelled.

Irina from France (Air Transat TS 189 Flight cancellation)
May 17, 2021, 3:22 pm

We booked our 4 tickets via travel2be, on 26 Feb 2020. we received all 4 electronic tickets: ILLET : I followed on Transat website the news about cancellation of flights due to Covid 19, and our flight was cancelled. I saw on the website of Transat that all cancelled flights due to Covid 19 would have the possibility to be automatically rebooked within 24 months and that we all as passengers affected by those cancellations, do not need to do anything further. This will be done by Transat automatically, Our Booking No on Transat was PXXXXC, and on 7 May as well a on 18 May I made screenshots of exactly our flight on Transat and the announcements that it is cancelled and our travel credit will be kept for 24 months. Now I am unabl to find my reservation - it says it does not exist on Transat any longer. and there is no booking also on Travel2be. I am furious and want compensation for this - we are EU citizens and due to Covid we could not fly, we are protected by the EU regulations. Please kindly help me and let me know what I could do to get this money back. I do not wish to fly w this company any more. Many thanks!

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