What To Do if Air Transat Strike Has Been Announced
Fortunately for travellers, Air Transat hasn’t had an employee strike in the last decade, but it always helps to be prepared in case one threatens your travel plans. In this guide, we’ll explain what you should do, how you can prepare, and when you might get compensated by the airline for delays and cancellations.
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What to Know Before and During an Air Transat Strike
If your flight is delayed or cancelled because of a strike, the Canadian Transportation Agency requires Air Transat to rebook its passengers on the next available flight OR on a flight with another airline that it has a commercial agreement with.
By law, your alternate flight must depart within 48 hours of your original time of departure. When this can’t be accomplished, then Air Transat must give you the choice of a refund or alternate travel arrangements (free of charge).
The airline is also required to provide food and refreshment if you’re stuck at the airport as well as hotel accommodation and transport if you’re stuck overnight and the strike is within their control and not a third party strike.
Finally, if you arrive more than 3 hours late at your destination, you could get repaid for the inconvenience caused, but the actual amount is determined by the duration of the delay. These payouts range from $400-$1,000 CAD.
What To Do If a Strike Has Been Announced
If you have a flight planned, the first thing to do is download the Air Transat app and stay on top of any changes. The app is ideal for these purposes because it will also alert you to any delays or cancellations, gate changes, and other vital flight information. You can also track developments on CTV or CBC.
Then you should check your ticket to see if you can change or cancel it.
How to Make Changes to Your Air Transat Flight
If a strike has been announced, most Canadian airlines will allow passengers to make changes to their flights without incurring the usual fees. Generally, you can change your refundable ticket as usual, just check the details of your booking.
If you have a non-refundable ticket, it might be best to wait until Air Transat cancels your flight so you’ll get an automatic refund or rebooking. Still, it’s worth checking with customer service to see if they will allow you some flexibility, given that s strike is pending.
Air Transat Strike-related Flight Disruptions
You might be already en route when a strike happens. If this is the case and your flight is cancelled or delayed at the last minute here’s what you should do.
- Verify with the airline agent why your flight was disrupted, and then you should keep track of their answer. This will help you when you file a claim.
- Ask for care and assistance. If this isn’t provided, then make sure you keep receipts so you can submit them with your claim.
- Begin documenting everything. Take photos of information boards, your boarding pass, and any other travel documents so you have supporting evidence for later.
If you need help, let us know! AirAdvisor can help you get repaid by Air Transat if your flight was affected by an employee strike. Start today by entering your flight details below!Check Your Flight
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