What to do when your China Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a China Airlines refund for cancellation .

What if I cancel my China Airlines flight? Can I get a refund?

If China Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. China Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the China Airlines cancelled a flight due to Covid-19?

If China Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If China Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a China Airlines Refund?

Unless you have booked a flexible, refundable fare, it is likely that if you decide to cancel your flight yourself, no reimbursement will be given. However, if there are circumstances outside of your power that results in China Airlines cancelling your flight, then you ought to receive a full refund as compensation.

How many hours for flight delay to be eligible for China Airlines compensation?

If your China Airlines flight is delayed for 3 hours or more at destination, you may be entitled to compensation of up to 600 EUR. Amount of compensation depends on factors such as the duration of delay and flight distance. Check your flight's eligibility for compensation using AirAdvisor website.

How long does it take to get China Airlines flight delay compensation?

It is common for China Airlines to take 2-3 months to process compensation claims. You may notice China Airlines being unresponsive, sometimes this may happen as airline may try delay or neglect such requests because airlines know that approx. 80% of passengers cannot handle such legal process without a lawyer. AirAdvisor can help collect your claim as we have more than 5 years of experience and legal partners to do that.

How to claim Flight Delay Compensation with China Airlines?

Make your claim for delay or cancellation compensation with AirAdvisor today! Our team has helped tens of thousands of clients before and we will help you get the money that is owed to you. We know how to maximize the chances of a successful process, so let us do the work for you.

How much compensation for China Airlines delayed flight can you get?

Passengers may be eligible for compensation up to 250€ (£205) per person on flights under 1,500 km. When it comes to EU flights of over 1,500 km in distance and international EU flights between 1,500 km - 3, 500km long there is a maximum compensation rate of 400€ (£330). On the longest international trips (more than 3,500 km), passengers are compensated a maximum amount of 600 € (£520) each.

How Much Time Do I Have to Make My Claim againt China Airlines?

The deadline for filing a compensation claim can vary depending on laws of country of initial departure or final destination. But as a rule of thumb, travelers have a period of up to three years from their flight date to take an action, however some countries have shorter period (example 1 or 2 years to submit a claim). AIrAdvisor website will help you check if your China Airlines claim is within the time limit to file or not, ensuring that you don't miss out on any potential compensation.

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China Airlines Compensation: How to Claim for Flight Delays and Cancellations

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By: Joanna Teljeur

Last Updated: January 09, 2025

Edited by: Anton Radchenko

China Airlines Flight Delays

If you have a flight delay with China Airlines, they must take care of you, so you don’t have to worry about being stranded at the airport. Cash compensation is also a possibility under certain circumstances.

Delays lasting 2 hours or more: Expect food and refreshment coupons, plus 2 phone calls or emails free of charge.
Overnight delays: If you have to wait until the next day because of a delay, then China Airlines must provide accommodation and related transport.
Delays of 5 hours or more: You can choose between a refund or a rebooking, plus a return flight to your departure point if you decide not to continue on your journey.

Pro tip: Be sure to keep receipts for any essential purchases caused by the delay. You can submit these as part of your compensation claim.

Take these steps for flight delays

Ask a China Airlines representative for details about what caused the delay — this will help support your claim.
Collect evidence including photos, delay notifications, or airport announcement boards.
Save receipts for essential purchases.

China Airlines Cancelled Flights

If your flight is scheduled to depart from Europe or the UK, and it gets cancelled, here’s what you can expect to receive from the airline.

Rebooking or refund
Cash compensation: You can get financial compensation if the cancellation was avoidable and you were notified less than two weeks before departure. If you were notified more than 2 weeks before your flight, you will still get a rebooking or a refund, but cash payment won’t be provided.

Missed Connections with China Airlines

If you miss a connecting flight because of a previous China Airlines flight disruption then you are entitled to:

A rebooking OR a refund, and possibly cash compensation if the airline is at fault.
Cash compensation as long as all flights were booked together and China Airlines is at fault for the initial disruption.

Denied Boarding Compensation

On a rare occasion, China Airlines might oversell a flight and deny boarding to some passengers. If you’re bumped from a flight:

You can choose a refund or an alternate flight.
You’re also entitled to cash compensation.

Female storing luggage in overhead compartment on a airplane

How Much Compensation Can You Get?

Financial compensation is based on the distance of your flight and the length of your delay. So, if you end up arriving at least 3 hours past your scheduled arrival time then you will get compensated as follows:

Flight Distance	Compensation
Flights under 1,500 km	€250 (£220)
Flights between 1,500-3,500 km	€400 (£350)
Flights over 3,500 km	€600 (£520*)

*China Airlines may attempt to reduce this amount by 50%, but AirAdvisor fights for the full compensation you deserve.

The Regulations Protecting You

In the EU, Regulation EC 261/2004 protects you when you have flight disruptions. TheUK has similar rights under UK261. In fact, all the entitlements we’ve mentioned here are enforced by these two sets of regulations.

When Compensation Doesn’t Apply

Financial compensation isn’t guaranteed if the disruption is caused by extraordinary circumstances which is anything outside China Airlines’ control including,

Civil unrest
Airport strikes
Severe weather
Air traffic control restrictions

How to File a China Airlines Compensation Claim

Filing a claim with China Airlines is pretty straightforward. Just visit their official website and contact information. Then, compose a letter explaining what happened and why you are owed compensation. Be sure to reference EU261 or UK261 and include plenty of information including,

Flight details
Proof of delay or cancellation
Receipts for related expenses

If China Airlines doesn’t respond or denies your claim, AirAdvisor can step in to assist!

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Enter your flight details now to see if you qualify.Start your claim today!