Brussels Airlines Strikes: Your Rights & Tips to Prepare
Even though Brussels Airlines is relatively young, they have still had several employee labour disputes that have upended the travel plans of countless passengers. So, if you have plans to fly, what should you do if you hear that strike has been called?
This guide will walk you through the most important information you need to know as a ticketed passenger. By the end, you’ll understand your rights, what to expect, and tips to prepare for your journey.
The Basics of Brussels Airlines Employee Strikes
You hear that the cabin crew, pilots, or other airline employees have announced a strike on a particular day, but what does this really mean?
You might be wondering why the work stoppage doesn’t just happen without an announcement. Well, in some rare cases, workers will suddenly stop working without warning, and it is called a wildcat strike.
Most of the time, however, airline employees will announce their intention to strike when negotiations with Brussels Airlines management falls through. Why make the announcement? Because it gives the airline another chance to come to an agreement with employees and unions about better pay, working conditions, or other issues.
Knowing the difference between these two kinds of strikes is vital for understanding what you might be owed as a Brussels Air passenger if you happen to experience flight interruptions as a result.
Brussels Airlines Strikes: Your Passenger Rights
Under Regulation EU261/2004, airlines are required to provide for passengers if strikes lead to cancellations or delays. In short, if a strike has been called and your flight is interrupted, then you could be due up to 600 EUR.
These rules only apply to situations within the airline’s control, so wildcat strikes would not count, as they happen without any warning and are considered to be an extraordinary circumstance.
How Brussels Airlines Must Help You
Based on the rules of the regulations, Brussels Airlines must provide you with repayment if you end up being 3 or more hours delayed. As well, they must offer meals and refreshment for delays of at least 2 hours at the airport and hotel accommodation for overnight delays. If these things are not provided, remember to retain your receipts for reimbursement.
Also, if a strike has been announced, or if it’s already underway and your flight is cancelled as a result, then the airline must give you the choice of a rebooking OR a ticket refund.
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Flight Changes Before a Brussels Airlines Strike
When carriers know a strike is pending and may cause flight disruptions, they will alert passengers by email, SMS, or via the mobile app with some rebooking options. If what they offer doesn’t work for you, then you can choose a different booking at no extra cost.
- If you have a refundable ticket, you can make changes as you normally would, given the policies for your particular booking.
- If you have a non-refundable ticket, but you haven’t been contacted by the airline, you will have to check contact agent to see if they allow any flexibility for changes or cancellations.
- If you cannot make changes without extra fees, then wait until Brussels Airlines cancels your flight so you can get a rebooking or a refund automatically.
Steps to Prepare for a Brussels Airlines Strike
- As soon as you learn that a strike has been called, start looking for updates on the Brussels Airlines mobile app or on the website.
- Sign up for SMS and email alerts, if you haven’t already.
- Check with your travel insurance or the credit card you used to purchase your ticket to see what they will cover for flights disrupted by labour disputes.
- Review the terms and conditions of your tickets so you have a better understanding of them.
- Pack essentials in your hand luggage to help you ride out delays in the airport.
Brussels Airlines Strike Timeline
Sometimes, you can get a better idea of what to expect in the future by looking at the past. This is true for airline strikes. Many times, airlines will have a work stoppage announced but then with further negotiations, it’s eventually called off. The following table will give you an idea of how Brussels Airlines’ strikes have played out in the last few years.
Event | Details |
June 23-25, 2022 Cabin Crew and Pilot Strike | This strike lasted 3 days and resulted in 315 cancelled flights and affecting roughly 40,000 passengers. The airline did find a way to operate about 40% of its flights by offering some passengers alternate travel within the Lufthansa Group. Sources: brusselstimes.com, aviation24.be |
December 20, 2021 Pilots and Cabin Crew Strike | While the exact number of interrupted flights isn’t available, this strike led to many cancellations and affected countless passengers, as it took place just days before the busy Christmas travel season. Sources: crisis24.garda.com, brusselstimes.com, aviation24.be |
February 28 - March 1, 2024 Cabin Crew Strike | The full extent of the disruption isn't provided, but the strike happened during one of the busiest school holidays. Source: brusselstimes.com |
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