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Aegean Airlines Reviews and Ratings

Check 24,501 verified passenger reviews to find out if Aegean Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Service
High Quality In-flight Experience
Clean and Well Maintained Aircraft

Cons

Frequent Flight Delays
Baggage Handling Issues
Unreliable Customer Service

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Aegean Airlines reviews

3.42

Terrible
(23)
Poor
(15)
Average
(8)
Very Good
(0)
Excellent
(3)

Salma E

Verified | Sep 27, 2024

Cairo-Zurich
Economy

Terrible Experience with Aegean Airlines...

Terrible Experience with Aegean Airlines – Lost and Damaged Bags, No Support I had an awful experience with Aegean Airlines that I feel compelled to share. During a transit flight, Aegean Airlines lost my bag, and despite my repeated efforts to follow up, their customer service has stopped replying to my emails being completely careless. After two months, they still haven’t found my bag and have escaped from compensating me for the loss! To make matters worse, I also had two damaged bags, and once again, Aegean Airlines showed no concern or willingness to address the issue. To add insult to injury, they even blocked my access to their tracking page, leaving me completely in the dark! Their lack of communication, care, and basic customer service has been appalling. Worst airline experience ever! If you value your belongings and peace of mind, I strongly recommend avoiding Aegean Airlines. Save yourself the suffering!

Cairo-Zurich
Economy

Marina

Verified | Sep 18, 2024

Lisbon-Athens
Economy

We had a flight coming...

We had a flight coming from Lisbon to Athens and we arrived on time. The connecting flight, from the same airline, Aegean, did not want to wait for us. We only managed to get a new flight after four hours. With minors it was an ordeal. We had to pay a new transfer, 65€, because what we had paid did not wait for us. We lost one night at the hotel, which we had paid in the amount of 100.70€ so the total expense of 165.70€. The worst thing was when we arrived on the 28th of August at 9PM we were all day tired and unwell due to the nerves and stress we had at Athens airport due to the Aegean company.

Lisbon-Athens
Economy

Olha

Verified | Sep 18, 2024

Rome-Thira
Economy

Flight was delayed leaving...

Flight was delayed leaving Rome by 2 hours then we couldn’t land in Athens and diverted to Santorini. Missed 2 of our rebooked connections to Mykonos. Finally got there 6 hours later

Rome-Thira
Economy

Marinas

Verified | Sep 18, 2024

Naples-Athens
Economy

Went yo the airport to check...

Went yo the airport to check in and they told me my information was not on the computer. I showed them my reservation and then they told me that my flight was canceled. I called united and they told me that someone canceled my flight. No one was taking responsibility. United booked me on flight for the next day.

Naples-Athens
Economy

Alecu

Verified | Sep 18, 2024

Bucharest-Rhodos
Economy

I arrived on alternative flights...

I arrived on alternative flights, arranged by myself. The airline informed me but did not provide any further care. Family holiday was cut short, extra travel involved, huge unvcertainty, a child of 13 had to travel on his own through a connecting flight! very stressful. Two flights were purchsed as replacement: Aer lingus at 124.63 as receipt. Elal at 379.50 USD , converted at 0.9 euros to 341.04 euros

Bucharest-Rhodos
Economy

Steve

Verified | Sep 18, 2024

Athens-Samos
Economy

they offered an 18 euro voucher...

they offered an 18 euro voucher at the terminal for the wait - that could be used only for specific places and in one go. Nothing was signed. Upon arriving to Athens they automatically checked in the passengers on the 6pm flight to Samos (which was also delayed by an hour) and i was provided with the attached boarding pass. The only thing that was evident was that there was a delay with the 5am Aegean flight from LCA - as they left at the time we should have left. They also moved passengers from that flight to our flight for some reason. It should be noted on my communication with Aegean they rejected any compensation stating that the delay was less than 2 hours. I arrived after 8pm in Samos when I should have arrived at lunch time with over 6 hour delay.

Athens-Samos
Economy

Filip

Verified | Sep 18, 2024

Tirana-Bratislava
Economy

Aegean was delayed which made...

Aegean was delayed which made me miss our connecting flight in Athens. Then we stayed in Athens overnight. Then they booked me and my children on stand by. Still waiting for a flight 23hours later

Tirana-Bratislava
Economy

Adam

Verified | Sep 18, 2024

Riyadh-Athens
Economy

I was waiting at the gate for...

I was waiting at the gate for boarding. But the gate number has been changed . Just 3 min. before the gate was closed they called me to come to the new gate. But the new gate was exactl at the opposite direction and it was impossible to reach the gate in 3 min. I saw the officers at the gate and requested to get me in . But they have told me that I was too late .They told me that the new gate was shown on the screens but as I was at the dead end of the waiting saloon I couldnt see the change .They have send e-mail for the change but I dont look at my emails every moment. And they have called me just 3 min. before the gate was closed. After that I have learned that the flight was delayed. Although it was delayed they didnt get me in. So I had to buy another ticket.

Riyadh-Athens
Economy

Gerald

Verified | Sep 18, 2024

Mykonos-Adelaide
Economy

My flight was delayed 2...

My flight was delayed 2 times. The first time at 10:50am I received an email advising me the flight has been delayed for 20 min while in the terminal meaning we would be leaving at 11:35am. The 2nd time we were advised of the delay was at about 11:45am and that delay would be for 45 min. This happened after everyone had boarded the plane. I had to get a connecting flight to Australia from Athens and because of the delay's we did not land until 1:45pm. I was booked into business class and was advised that we will have priority boarding, priority disembarking and our luggage would come out first. My luggage were among the last ones to come out and because of this, I missed the check in and the counter had closed and I missed my connecting flight.

Mykonos-Adelaide
Economy

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Aegean Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.42

Total Reviews count

24501

Review Sites Distribution

AirAdvisor
3.42
24501 (100%)
TripAdvisor
3.5
14569 (59.6%)
Flight Radar
4.35
3058 (12.5%)
TrustPilot
1.8
2205 (9%)

Google
2.6
1626 (6.7%)
Kayak
4.05
907 (3.7%)
eSky
4.3
770 (3.2%)
Airlines-Inform
3.61
653 (2.7%)
FlightReport
3.75
241 (1%)
Airline Ratings
3.33
100 (0.4%)
PissedConsumer
1.8
70 (0.3%)
Reviews.io
2.07
15 (0.1%)
SiteJabber
2
5 (0%)
Yelp
2.8
2 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Value for money
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Legroom & seat comfort
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3.42

24501

3/5 overall

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Aegean Airlines Reviews and Ratings

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Aegean Airlines reviews