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Aegean Airlines Reviews and Ratings

Check 24,501 verified passenger reviews to find out if Aegean Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Service
High Quality In-flight Experience
Clean and Well Maintained Aircraft

Cons

Frequent Flight Delays
Baggage Handling Issues
Unreliable Customer Service

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Aegean Airlines reviews

3.42

Terrible
(23)
Poor
(15)
Average
(8)
Very Good
(0)
Excellent
(3)

Verified | Jul 24, 2025

Heraklion-Thessaloniki
Economy

Travel with pet

They denied to travel with my pet because of the traveling bag that I carried for it. They said that the protocol changed and they forced me to buy new one from the airport witch was the same thing. I provide photographic proof were pink is the new one that they made to buy and grey is mine. They refuse refund for their mistake and they trying to mess with my intelligence. Disappointed.

Heraklion-Thessaloniki
Economy

Verified | Jun 27, 2025

Mytilini-Athens
Economy

Always late, ALWAYS- look for...

Always late, ALWAYS- look for other options especially if you have a transfer flights which you'll most likely miss with them.

Mytilini-Athens
Economy

Verified | Jun 27, 2025

Rome-Athens
Economy

The flight was delayed for...

The flight was delayed for almost 2hrs. No apology or compensation was offered. I was forced to check in my hand luggage, although it meets the requirements and I always take it with me in the cabin. The food was bad. The seat was very uncomfortable.

Rome-Athens
Economy

Verified | Jun 23, 2025

Athens-Sofia
Economy

Found the flight via google...

Found the flight via google flights and by clicking on it was brought to Aegean site where I purchased it. Checking the confirmation email as soon as I booked it saw another time was booked. Immediately called the airline to correct it that refused to change it despite not being my fault and communicating immediately. Absolutely no understanding of their clients. Was told I’d still have to pay the fee because I’m on Light fare (I didn’t intend on changing flights!! it was a booking issue) They said if I’d cancel it instead I would be refund 4€ - Is this some kind of a joke? The girl on the phone was so comfortably communicating BS without the slightest compassion

Athens-Sofia
Economy

Verified | Jun 6, 2025

Heraklion-Athens
Business

By far the absolute best...

By far the absolute best flight, customer service and overall travel experience I’ve ever had. Bravo Aegean Airlines! You’re rockstars! I hope I have the opportunity to fly with you again!

Heraklion-Athens
Business

Verified | Apr 29, 2025

Schonefeld-Riyadh
Economy

I had a deeply disappointing...

I had a deeply disappointing experience with Aegean Airlines that I feel compelled to share. My family and I were scheduled to travel from Berlin to Riyadh via Athens on April 8, 2025. We checked in online and received boarding passes for both segments of the journey. However, when we arrived at the gate in Berlin, we were suddenly denied boarding and told our connecting flight from Athens had been cancelled. Shockingly, we were given no prior notice of this cancellation despite having checked in successfully. Aegean later claimed the cancellation was due to an air traffic control strike on April 9 — yet our flight was on April 8, before the strike began. According to EU Regulation EC261, this is not a valid excuse for avoiding compensation, as airlines cannot cancel preemptively based on anticipated disruptions without demonstrating direct operational impact. Instead of providing support, Aegean left my family, including two young children, stranded in the Berlin airport for an entire day. I had to pay out of pocket for a new flight the next day at a significantly higher price. I submitted a compensation claim under EC261, but Aegean rejected it, claiming "extraordinary circumstances." To this day, they have failed to offer any transparent explanation or documentation justifying their decision. Their handling of the situation lacked both empathy and accountability. This experience was not just inconvenient—it was stressful, expensive, and poorly handled from start to finish. I would not recommend flying with Aegean Airlines based on this incident, and I intend to escalate the matter to enforcement authorities and legal channels.

Schonefeld-Riyadh
Economy

Vasileios P

Verified | Apr 17, 2025

Belgrade-Athens
Economy

We were supposed to board...

We were supposed to board on 16:05 and fly on 16: 35. These events never took place. They boarded us and then they kept postponing the take off. Then they tell us something about the air-conditioning it doesn't work and we expect to bring something that works. All of this for a 90 minutes flight. Also expensive and they change flight times whenever they wish.

Belgrade-Athens
Economy

Verified | Apr 7, 2025

Paris-Athens
Economy

Aegean flight attendants crisis management on air with a really human approach.

Thank you cannot expres the excellent crisis management during the flight A3615 when my friend fainted twice. She had to be helped to regain consciousness and they provided her with every support with absolute professionalism, susceptibility and empathy. Congratulations to the impeccable team of the flight attendants of the flight A3615 from Paris Charle de Gaulle to Athens on April 4th, who stood by us in such a difficult situation. They worked supportively and complementary to each other, providing absolute assistance to my friend, making sure she was seen by a doctor as soon as we landed and taken to the Airport. Special thanks to the doctor who arrived immediately right after landing and of course heartfelt thanks το the ground staff who took care of us until our final departure from the airport. They were all amazing! To all of you, keep up that tremendous work!!!

Paris-Athens
Economy

Antonio P

Verified | Mar 27, 2025

London-Jeddah
Economy

My flight was scheduled to...

My flight was scheduled to depart at 16:35pm from Heathrow airport to Athens on 11/08/24. It actually departed at 17:19. Scheduled arrival time was 22:10. The plane landed at 22:27. By the time the plane came to a standstill after taxing it was 22:55. I asked the crew several times whether I will get the next flight. The crew replied, “Yes you will. Flights are normally delayed from here. Just speak to the ground staff. She will help you”. When I asked her, she told me to go to the gate. Without any delay, we rushed to our gate. Upon arrival at the gate at 23:10, they had closed it. The two staff members refused us to board. We requested multiple times but they refused. We were put on a flight next morning at 6:05am to FCO Fiumicino airport. The next flight from there was at 9:50am to Jeddah. We arrived at Jeddah at 15:35. This was 15 hours late than our original arrival time which was 2:35am. This caused our whole family stress, anxiety and great inconvenience.

London-Jeddah
Economy

Sofia B

Verified | Mar 19, 2025

Tel-aviv-Amsterdam
Economy

My original flight was from...

My original flight was from Tel Aviv to Amsterdam, via Athens on dec 18th 2024. The flight was supposed to depart at 5.20AM but left around 6AM. Therefor I (and many other passengers) missed my connecting flight. The flight from Athens to Amsterdam was supposed to leave at 8.35AM. Aegean airlines suggested to put me on the next flight to Amsterdam at 13.35PM (almost 5,5 hours wait). Instead I chose to fly to my final destination, which was Brussels and was therefor delayed another 2 hours more. I took the 15.30PM flight after a 7,5 hours wait, arriving at 17.50PM LOCAL TIME. In conclusion, because of Aegean airlines delay in my first flight, my whole journey took 14 hours instead of 7 hours. The airline did provide 18 euros for food and drinks at the Athens airport.

Tel-aviv-Amsterdam
Economy

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Aegean Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.42

Total Reviews count

24501

Review Sites Distribution

AirAdvisor
3.42
24501 (100%)
TripAdvisor
3.5
14569 (59.6%)
Flight Radar
4.35
3058 (12.5%)
TrustPilot
1.8
2205 (9%)

Google
2.6
1626 (6.7%)
Kayak
4.05
907 (3.7%)
eSky
4.3
770 (3.2%)
Airlines-Inform
3.61
653 (2.7%)
FlightReport
3.75
241 (1%)
Airline Ratings
3.33
100 (0.4%)
PissedConsumer
1.8
70 (0.3%)
Reviews.io
2.07
15 (0.1%)
SiteJabber
2
5 (0%)
Yelp
2.8
2 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
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Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.42

24501

3/5 overall

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Aegean Airlines Reviews and Ratings

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