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Aegean Airlines Reviews and Ratings

Check 24,501 verified passenger reviews to find out if Aegean Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Service
High Quality In-flight Experience
Clean and Well Maintained Aircraft

Cons

Frequent Flight Delays
Baggage Handling Issues
Unreliable Customer Service

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Aegean Airlines reviews

3.42

Terrible
(23)
Poor
(15)
Average
(8)
Very Good
(0)
Excellent
(3)

Adan C

Verified | Jul 22, 2026

Athens-Heraklion
Economy

I booked a flight to ATH but it got...

I booked a flight to ATH but it got cancelled. No alternative was offered. I had to rebook another flight at a higher cost. Until today I have not been refunded by Aegean via my bank account.

Athens-Heraklion
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

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Wrenley S

Verified | Jul 22, 2026

Athens-Bucharest
Economy

The flight from Yerevan was delayed...

The flight from Yerevan was delayed and we lost our connection flight to Bucharest. We were forced to stay 9 hours in Athens airport with no support whatsoever from Aegian Aiarlines, we not been provided with anything to ease our discomfort.

Athens-Bucharest
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

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Owen F

Verified | Jul 22, 2026

Heraklion-Porto
Economy

I arrived to my Final destination a...

I arrived to my Final destination at 10am instead of 3am, which caused me to loose an important work meeting and cause lots of issues.

Heraklion-Porto
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Maleah P

Verified | Jul 22, 2026

Tel-aviv-Porto
Economy

On April 8, I was scheduled to fly ...

On April 8, I was scheduled to fly from Tel Aviv (TLV) to Porto via Athens. Flight was significantly delayed by over two hours. Upon arrival in Athens, we discovered that our connecting flight had been cancelled — without any prior notice or communication from Aegean. We were left completely uninformed and had to physically search for answers at the Aegean service desk in Athens airport. What followed was six additional hours of standing in line in chaotic conditions with minimal guidance from staff. After a total of over 16 hours of travel and waiting, we were finally told that the next available flight to Porto would only depart two days later, on April 10, with an additional layover in Geneva — an unacceptable change from our original itinerary. Given that we had an important scheduled meeting in Porto the next day, this delay rendered our trip purposeless, and we made the difficult decision to return to Tel Aviv instead of continuing. Aegean provided hotel accommodation for two nights, and we were instructed to submit receipts for additional expenses.

Tel-aviv-Porto
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Daniel R

Verified | Jul 22, 2026

Brussels-Athens
Economy

I am a pregnant mother, flying alon...

I am a pregnant mother, flying alone with my one year and 4-months old daughter. The boarding was delayed. Together with my daughter I decided to get on board with the business class. We were one of the first passengers on board. I sat on our seat 24E with my baby on my lap. After a while I was asked by the stewardess to move to seat 24C because there was a lady who wanted to seat next to her kid (around 12y.o). I agreed. Unfortunately all my baby’s stuffs and mine were moved somewhere else and it was hard to find them when he had to leave the plane. I could see the weather conditions were bad but the crew did not give us any information. We were supposed to sit with seatbelts fastened for very long. My baby started crying a lot. I wanted to walk her around but the crew didn’t let me. After an hour I wanted to change her diaper in the toilet because she couldn’t stop crying. I went there but one of the stewardess closed the toilet door in front of me and she said I have to go back to my seat and fasten the seatbelt. She told me we will depart in 5 minutes. Well. I got back and we sat for another one hour. After so long delay and awful last few hours, because no one gives you an information and my baby was crying so hard, we took off. She got better but I needed an assistance by the stewardess. I pressed the button but no one came till the end of the flight. It wasn’t the first time flying alone with my little daughter. I never had any problems before. But due to the long flight delay, none information, bad crew assistance, my daughter crisis and my “morning sickness” due to my pregnancy, It was a nightmare!

Brussels-Athens
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Avalynn W

Verified | Jul 22, 2026

Athens-London
Economy

I purchased tickets for the followi...

I purchased tickets for the following flights: - Outbound: Monday, 7 April 19:45 – Thessaloniki to Yerevan, arriving 03:20 - Inbound: Sunday, 13 April 04:20 – Yerevan to Thessaloniki, arriving 08:55 On 18 March, I was notified that my outbound flight scheduled for 7 April had been cancelled. As a result, I rebooked for the following day, 8 April, on the same route and departure time. On 6 April, media outlets reported an upcoming strike expected to affect air traffic. However, I did not receive any direct communication or updates from the airline. Furthermore, no cancellation was listed on the official airport departure schedule. On 8 April at 13:05 – less than seven hours before departure – I received an email notifying me that the flight had been cancelled. The message provided no alternatives for rebooking or managing the situation. The airline’s customer service hotline was completely inaccessible throughout the day. Consequently, I was left with no choice but to request a refund, as suggested in the cancellation notice. Following this, I contacted customer support to inquire about compensation under EC 261/2004. The response I received stated that the strike scheduled for 9 April constituted "extraordinary circumstances" as defined under Article 14 of the Regulation and, therefore, exempted the airline from liability. However, I must respectfully disagree with this conclusion for the following reasons: - Timing of the Strike: The strike was officially scheduled for 9 April, while my flight was on 8 April. Other evening flights on 8 April were still operating as per the airport’s official schedule, suggesting that operations were not yet affected by the strike. -The airline failed to proactively inform passengers or offer alternative arrangements, despite public knowledge of the potential disruption. The late notice and absence of assistance indicate a lack of reasonable effort to mitigate the situation. As a result of the sudden cancellation, I incurred financial losses, including non-refundable hotel bookings, missed business appointments, and lost income. Based on the above, I believe the cancellation of my flight was not directly caused by extraordinary circumstances, nor were all reasonable measures taken by the airline to avoid it. That's why I therefore request not only ticket refund which I finally got from airline, but also claim for compensation.

Athens-London
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

Alexis S

Verified | Jul 22, 2026

Corfu-Athens
Economy

My flight was canceled 10 hours bef...

My flight was canceled 10 hours before my flight. Cancellation with no reason. The options I was offered where unacceptable since I would have arrived 22h too late back home missing my work. I had to book another flight that cost me 317 euros and I was only refunded 170 euros by the airline. All in all a very stressful thing to happen wiring explanation or help whatsoever.

Corfu-Athens
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Zoie T

Verified | Jul 22, 2026

Tel-aviv-Corfu
Economy

first flight from TLV on the 8th Ap...

first flight from TLV on the 8th April was delayed and so we missed our connection home to CFU, Airline was on strike the next day and so we had to overnight in Athens for 2 nights. 1 piece of luggage was missing during the 2 nights and was returned to us on arrival to CFU on the 10th April.

Tel-aviv-Corfu
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Marcos A

Verified | Jul 22, 2026

Athens-London
Economy

Unreasonably late notified about th...

Unreasonably late notified about the strike. Unable to change ticket due to service lines being impossible to reach (they disconnected the service lines). I had to call a service line in another country (UK). By the time we got ahold of them, all tickets for the upcoming week were sold out, and only unreasonable expensive business class tickets were available. Overall, we could not witness the family memorial, which had a huge emotional impact.

Athens-London
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Skyler G

Verified | Jul 22, 2026

Copenhagen-Heraklion
Economy

We had booked a flight with Aegean ...

We had booked a flight with Aegean from Copenhagen to Heraklion, with one stop i Athens. The Flight was scheduled on the 9th of April at 11:00. The day before our flight on the 8th of April we receive an e-mail at 12:34 saying that our flight is cancelled due to a strike held by the Hellenic Air Traffic Controllers Association. We don’t read the e-mail until around 21.15 in the evening on the 8th, and immediately call the number of the call center department in the email. Around 21.50 we get in touch with an employ, and she inform us that she can rebook us on a flight on the 19th of april. We ourselves are looking at tickets online, while on the phone with the call center, and we can se an option on the 14th, with the final destination being Chania instead of Heraklion. This option had one of the flights operated by SAS. The employ says that she can’t make the booking with SAS without her supervisor, and that we can call again the next day. We call again on the 9th, around 7 in the morning, and we get rebooked with the new flights being on the 14th and the tickets home being on the 29th of april. We can’t get a refund on the hotel we booked from the 9th to the 10th of april and neither we booked from the 10th to the 16th. We have had to book a new hotel from the 14th to the 16th at 140 €, and a new hotelroom from the 26th to the 29th at 307,50 €. The short notice caused us a lot of extra expenses, and it’s stressfull to plan everything again in such a short time. Especially when the original flight had been booked months ahead.

Copenhagen-Heraklion
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

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Aegean Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.42

Total Reviews count

24501

Review Sites Distribution

AirAdvisor
3.42
24501 (100%)
TripAdvisor
3.5
14569 (59.6%)
Flight Radar
4.35
3058 (12.5%)
TrustPilot
1.8
2205 (9%)

Google
2.6
1626 (6.7%)
Kayak
4.05
907 (3.7%)
eSky
4.3
770 (3.2%)
Airlines-Inform
3.61
653 (2.7%)
FlightReport
3.75
241 (1%)
Airline Ratings
3.33
100 (0.4%)
PissedConsumer
1.8
70 (0.3%)
Reviews.io
2.07
15 (0.1%)
SiteJabber
2
5 (0%)
Yelp
2.8
2 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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3.42

24501

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Aegean Airlines Reviews and Ratings

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