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Virgin Atlantic Airways Reviews and Ratings

Check 22,680 verified passenger reviews to find out if Virgin Atlantic Airways is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

On-time performance
In-flight entertainment
Upper Class meal service
Overall on-board experience

Cons

High ticket prices
Food quality in economy
Issues with customer service

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Virgin Atlantic Airways reviews

3.99

Terrible
(11)
Poor
(2)
Average
(2)
Very Good
(1)
Excellent
(1)

Susan G

Verified | Oct 30, 2025

London-Buffalo
Economy
Successful claim

Flight cancellation

The flight itself was wonderful! I found the seating, food and service to be outstanding. Thank you for demonstrating excellent customer service.

London-Buffalo
Economy
Successful claim

Susan G

Verified | Oct 15, 2025

London-Buffalo
Economy
Successful claim

Flight cancellation

Even though our flight was cancelled the flying experience was excellent to include seating, movies and food. Thank you for the great flying experience.

London-Buffalo
Economy
Successful claim

Verified | Aug 7, 2025

London-Delhi
Economy

my pregnant wife were travelling...

my pregnant wife were travelling by your airline but she picked up by randomly without telling any reason checked her bags, made her embarrassed and worried for no reason. she has all valid visa my 18 months old child holding Irish passport still don't know why she got picked like that . it is really a worse experience. never recommend anyone travel by Virgin airline again.

London-Delhi
Economy

Niza K

Verified | May 16, 2025

Columbus-London
Economy

Once we arrived at Columbus...

Once we arrived at Columbus for our flight there was a delay, once it was noted we would miss the flight in New York, we was rebooked on to a later flight for New York. However once on the flight to Columbus the plane sat on the ground for longer than expected, therefore the flight did not make the later flight in New York. We was reassured at the gate at Columbus we would make the later flight. Once in New York there were no flights until the next day In the evening. No hotels were available, I was told I had to book myself however this was not an option for me as they were pricing at over 300 dollars. I had to sleep in the airport with my 13 year old daughter. we landed in New York at 11pm 1St July 2022 and did not get on another plane until 1845 July 2nd 2022, arriving in the Uk at 0645am July 3rd 2022.

Columbus-London
Economy

Isida B

Verified | May 16, 2025

Cancun-New York
Economy

We left cancun fine but...

We left cancun fine but when arriving at JFK we had to go round in circles for an hour then diverted to baltimore. We were then stuck on the tarmac for the entire time (I believe 3 hours) before heading to JFK. Once we arrived in JFK we had missed our connecting flight to Edinburgh. The next flight to Edinburgh was not until 11pm the day later. We were able to rebook for an earlier flight leaving at 8:45pm on 21st May 2022. We arrived in Edinburgh on 22nd May 2022 1 day later than planned.

Cancun-New York
Economy

Olivia M

Verified | May 16, 2025

New York-London
Economy

Virgin had a technical fault...

Virgin had a technical fault meaning that they could not check anyone in thus delaying the flight + they could not refuel and therefore we had to also go to Durban to refuel thus making us over 4 hours late landing in Heathrow

New York-London
Economy

Salva M

Verified | May 16, 2025

Mexico City-New York
Economy

Delta flight 624 MEX-JFK landed...

Delta flight 624 MEX-JFK landed on time but was then delayed by 10-15 mins getting onto gate. Immigration was clear so I was the first person at baggage carousel 3 but the carousel only started delivering baggage 40 mins later with my suitcase came off the ramp at 2120. Delta personnel were nowhere to be seen and there was no communication between Delta and Virgin regarding a stranded Upper Class virgin passenger incoming from MEX on VS4978 / DL624. Due to the baggage delay I missed connecting flight (VS10) on 16th January as all check in desk staff had left by 2100. The next available flight with Virgin was VS26 on 17th January.

Mexico City-New York
Economy

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Virgin Atlantic Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.99

Total Reviews count

22680

Review Sites Distribution

AirAdvisor
3.99
22680 (100%)
TripAdvisor
4
16834 (74.3%)
Flight Radar
4.45
2620 (11.6%)
Google
4.6
1193 (5.3%)

Kayak
3.7
694 (3.1%)
TrustPilot
1.9
539 (2.4%)
Yelp
2.5
178 (0.8%)
ConsumerAffairs
1.4
132 (0.6%)
Airlines-Inform
4.3
121 (0.5%)
FlightReport
4.1
69 (0.3%)
PissedConsumer
2.4
63 (0.3%)
Influenster
4.7
45 (0.2%)
eSky.eu
4.4
45 (0.2%)
Airline Ratings
3.34
35 (0.2%)
Reviews.io
2.94
31 (0.1%)
Productreview
2.2
27 (0.1%)
SiteJabber
3.4
8 (0%)
Hellopeter
1
4 (0%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.99

22680

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Virgin Atlantic Airways by following the steps below
1. Fill in the feedback and claims form on the Virgin Atlantic Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Virgin Atlantic Airways Reviews and Ratings

Pros

Cons

Pros

Cons

Virgin Atlantic Airways reviews

Flight cancellation

Comments

Flight cancellation

Comments

my pregnant wife were travelling...

Comments

Once we arrived at Columbus...

Comments

We left cancun fine but...

Comments

Virgin had a technical fault...

Comments

Delta flight 624 MEX-JFK landed...

Comments

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Virgin Atlantic Airways Ratings

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Virgin Atlantic Airways Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Flight cancellation

Comments

my pregnant wife were travelling...

Comments

Once we arrived at Columbus...

Comments

We left cancun fine but...

Comments

Virgin had a technical fault...

Comments

Delta flight 624 MEX-JFK landed...

Comments

Virgin Atlantic Airways Ratings

Join the conversation! What do you think of Virgin Atlantic Airways

How does Virgin Atlantic Airways compare?

Compare Virgin Atlantic Airways with:

3 ways to claim compensation from Virgin Atlantic Airways

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