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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Corneliu C

Verified | Jan 27, 2026

Amsterdam-Bucharest
Economy

Întârziere de zbor

A company with declining service quality! Poor organization, increasingly unprofessional staff, declining friendliness, many organizational problems!

Amsterdam-Bucharest
Economy

Anonymous member

Verified | Jan 27, 2026

Helsinki-Belgrade
Economy

Booked flights moneys left but no ticket x2

I booked flights online on their own website and after i payed moneys left but i didnt get any ticket or anything and after that i contact them and it was like talking to a Robot it was like it was my fault and they couldnt do anything and then i tried to buy the same flight that i needed with 424€ and i buyed the same flight and again the same happend moneys left and i didnt get no ticket the website said the booking was completed but it wasnt and now im over -800€ and still dont have seen the moneys and now i have to buy the same flight over 500€ just because thei website didnt work and didnt even get any compensation 0/5

Overall

0/5 everything
-

Helsinki-Belgrade
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

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M W

Verified | Jan 25, 2026

Amsterdam-Johannesburg
Economy

Inability to deliver luggage

I am still waiting for luggage to arrive, despite sharing AirTag locations with the airline at their request. I have even offered to have a person go to the airport and use their phone and Find My app to assist them since they are just moving my case from one area to another and not making an effort to “find” and return it. If you don’t make contact with them every single day you will slip between the cracks, I still have had no decent in-bit created communication. As a Sky Priority customer- cannot recommend them at all at this time. Maybe things will change when they return my luggage.

Overall

Inability to find luggage and no communication

Amsterdam-Johannesburg
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Vaal Beatrice N

Verified | Jan 23, 2026

Munich-Entebbe
Economy

Flight cancellation

it was unfortunate that this time around KLM all of a sudden changed our flight and never well facilitated us for the trouble

Munich-Entebbe
Economy

Kostantinos V

Verified | Jan 21, 2026

Hannover-Athens
Economy

Καθυστέρηση πτήσης

Never again. It was the worst airline ever. We was waiting for 24 hours in the Amsterdam airport. The airline never book us a hotel and we was waiting onside the airport.

Hannover-Athens
Economy

Anonymous member

Verified | Jan 13, 2026

Premium economy

Very bad. Even when I paid for Prem...

Very bad. Even when I paid for Premium Flex, the cancellation and getting the refund from this crooks is a nightmare. I haven't received a confirmation of cancellation, which they do deliberately so one doesn't have a proof. When I wanted to check the status of refund, my data was no longer in the system. I had to file a complaint. Nobody responds. Bunch of crooks

Overall

The way how they treat customers
That I have survived

Premium economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Lynda C

Verified | Jan 9, 2026

Economy

Do not fly with Air France KLM Airline

Do not travel with this airline. My husband and I traveled from Boston to Amsterdam and then KLM flight to Venice in September 2025. Our luggage never arrived in Venice from our connecting KLM flight and we were left with no clothing and toiletries for 3 days. The KLM baggage claim service told us to purchase a set of clothing and toiletries and we would be reimbursed as long as we kept our receipts and filed by 9/17. We have connected KLM about 25 times by phone and resent numerous documents and they have still not settled our claim and have come up with every excuse under the sun to delay the processing of the claim. We even had to spend $75 of international phone charges to contact them. Every time we have called they ask us to resend information that was sent or close our claim with no resolution and tell us that we cannot speak to the claims department. I tried to call them today and now you cannot speak to a live person. This has been the most frustrating experience as we have provided all documentation and receipts and it cost us $2100 Euros in Venice to get 2 outfits each and some minor toiletries. Every time we call this airline, we get an excuse of them being behind and now it is almost 5 months since we travelled and there is no resolution, and we were never reimbursed for our $2,100 we had to unnecessarily spend. This whole experience ruined our vacation to Italy and we want to warn other travelers to never travel with this airline. This is totally unacceptable and the do not value their customers. We will never travel with this airline again. Please do not travel with Air France and KLM and if you do be prepared to spend extra money because your luggage will not be delivered or will be lost.

Overall

Poor customer service, no resolution on claims for lost baggage
None

Economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

Joanne E

Verified | Jan 8, 2026

Newcastle-Krakow
Economy
Successful claim

Flight delay

Delays were dealt with very well and we kept informed at all times re new schedule. We got food vouchers as the delay was over 3hrs.

Newcastle-Krakow
Economy
Successful claim

Sharon S

Verified | Jan 7, 2026

Amsterdam-Norwich
Economy
Successful claim

Denied boarding

They cancelled my flight twice which wasn't their fault it was the weather in Amsterdam the third flight they offered me was three days later which was impossible as I am disabled and have commitments I also won out of medication so I had to go to the chemist and fallout £100

Amsterdam-Norwich
Economy
Successful claim

Wendy B

Verified | Jan 7, 2026

Amsterdam-Humberside
Economy

Flight cancellation

Am disappointed with KLM as how can you when flights are cancelled close the customer service at the airport Communication by phone or messenger or WhatsApp or Facebook all unable to do / blocked is disappointing Luckily I could go back to family in the Netherlands Getting rebooked twice and consequently cancelled Following my last cancellation not heard anything since Used my own initiative to get back to the UK in order to get back to work I appreciate that these are unusual circumstances but my original flight was cancelled due to staff shortage not the weather as such Frustrated as the 1600 flight the next days managed to fly however I was constantly rebooked on evening flights to Humberside This sort of treatment I expect from Ryanair but not from KLM I am embarrassed to be Dutch in the way this airline treated us Will certainly reconsider flying with KLM again Been flying to NL for last 40 years but never seen shambles like this

Amsterdam-Humberside
Economy

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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KLM Royal Dutch Airlines Reviews and Ratings

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Pros

Cons