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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Anonymous member

Verified | Nov 17, 2025

Economy

Prepare to face check ins even if you don’t have to

They force you timo check-ins even with a small bag. Loss of time. The system for hand luggage is suoer conservative, doesn’t make sense.

Economy

Comments

Passenger rights expert: Lost or delayed baggage might mean you’re owed up to €1,920 in compensation.

Find out if you can make a claim now.

Bishnu B

Verified | Oct 17, 2025

Brussels-Copenhagen
Economy

Flight cancellation

I had all difficulties which should not have during flight. Canclled, delay , again delay and laggage lost. What do i expect now?

Brussels-Copenhagen
Economy

Zjurieck T

Verified | Oct 12, 2025

Amsterdam-Willemstad
Economy

Flight cancellation

Scammers. They should give warnings if a refund would trigger a ticket cancellation or at least confirm that that is the desired action. Also give a chance of 24 hours to retract the action if it wasn’t desired. It happens often it seems and they earn a lot of money by reselling these tickets for a much higher value.

Amsterdam-Willemstad
Economy

Jupiter L

Verified | Oct 10, 2025

Manila-Georgetown
Economy

Flight delay

Klm Airline was also very responsible to book us a hotel in our 24 hrs delay in amsterdam due to bad weather in destination

Manila-Georgetown
Economy

Robert O

Verified | Oct 9, 2025

Amsterdam-Dublin
Economy
Successful claim

Flight cancellation

Ground staff could be more helpful when flight was cancelled. I had to arrange my own hotel and find my own transfer details for a flight the next morning

Amsterdam-Dublin
Economy
Successful claim

Sunny R

Verified | Oct 8, 2025

Dublin-Marrakech
Economy

Flight delay

I am writing to formally submit a claim regarding my disrupted journey on 29 September 2025. My flight from Dublin to Amsterdam on 29 September 2025 was delayed for more than three hours. As a result, I missed my connecting flight from Amsterdam and was rebooked onto the next available service the following day. Consequently, I only arrived at my final destination at approximately 18:00 on 30 September 2025, almost 24 hours later than originally scheduled. and as of 8 October 2025 i have not recevied my luggage

Dublin-Marrakech
Economy

Christophe T

Verified | Oct 7, 2025

Toulouse-Manchester
Economy

Flight cancellation

|Brilliant airline. Flights cancelled but rebooked the day after - very helpful given the circumstances. Will fly again with them

Toulouse-Manchester
Economy

Carole N

Verified | Sep 29, 2025

Humberside-Amsterdam
Economy
Successful claim

Flight cancellation

I love klm because where l live is a very small airport but klm can take me anywhere in the world . I was very disappointed yesterday as my husband was waiting for me at the airport port for 7hours and it cost 55eoru and we didn’t get to his digs till 12.30am this morning as he work in Germany a lot and had to be at work for 5am so expect he will be tired today

Humberside-Amsterdam
Economy
Successful claim

Marta P

Verified | Sep 15, 2025

Warsaw-Amsterdam
Economy

Flight cancellation

We are planned a wonderful 5 day vacation in Amsterdam in case of my birthday. We specially took these days off from work and drove 400 km from our home city Krakow to Warsaw airport. When we reached our destination (Warsaw Chopin airport ) we received an information that our flight was cancelled. All my plans were ruined. The KLM station gave us new tickets for the next day but with a stopover in Paris, but we booked a direct flight. Also we have booked a hotel before in the city center of Amsterdam that costs 790 Euros(we can’t refund this also). In the airport at KLM station they didn’t offer any hotels where we can wait for our departure or lounge zone. We need to pay for everything from our own pocket. And wait for our flight more than 12 hours

Warsaw-Amsterdam
Economy

Fernanda S

Verified | Sep 9, 2025

Norwich-Athens
Economy

Flight cancellation

After to cancel in the middle of the night I had to woke up 3 AM and solution provided was to send me to 2 different airport in different countries but as the first flight had a delay the company gave me a direct flight but I had to wait for more than 6 hours in the airport. Very stressful situation.

Norwich-Athens
Economy

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with KLM Royal Dutch Airlines by following the steps below
1. Fill in the feedback and claims form on the KLM Royal Dutch Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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KLM Royal Dutch Airlines Reviews and Ratings

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KLM Royal Dutch Airlines reviews