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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Guillaume M

Verified | Aug 25, 2025

Cork-Duesseldorf
Economy
Successful claim

Flight cancellation

Awful, flight cancelled, no help offered. Travel delayed by 10 hours. KLM customer support refused to provide another flight on the same day, even though many were available, they refused to let us pay for an upgrade to business on another flight, and wanted us to wait two days for their rescheduled flight.

Cork-Duesseldorf
Economy
Successful claim

Terry C

Verified | Jul 21, 2025

Saba-Philipsburg
Economy

Disabled Access on Winair non existent

To whom it may concern: I am aware that Winair has recently received IOSA certification, and has recently become an associate member of Flying Blue, while clearly not providing the most basic service for its disabled passengers on its Twin Otter aircraft. Urgent Need for Proper Loading Ramps for Wheelchair Access on All Winair Aircraft I am writing to bring urgent attention to a serious accessibility issue affecting disabled passengers traveling on Winair flights throughout our Dutch Kingdom territories. Last week, while traveling from Saba to Sint Maarten on a Winair flight, I witnessed a disturbing scene that highlights the inadequate provisions for wheelchair-bound passengers. Two elderly ladies, who required wheelchairs, were among the passengers, both traveling for medical reasons. The boarding process was nothing short of distressing. Both women struggled desperately to enter the aircraft, with one unable to board without a fellow passenger physically lifting her into the plane. While I commend the Good Samaritan who assisted, this situation was potentially dangerous and certainly undignified. The passenger could have been injured, and the elderly woman was subjected to an unsafe and humiliating experience. Upon arrival in Sint Marteen, Accessible Ventures staff did their best to assist with deplaning, but the challenges persisted. On the return evening flight, the same passenger faced identical difficulties boarding, and even encountered problems accessing the bus at the airport—another indication that our transportation infrastructure fails our disabled community. This is not a new problem. Twelve years

Saba-Philipsburg
Economy

Christian J

Verified | Jun 27, 2025

Amsterdam-Denpasar
Economy

Karlijn The Best

I dealt with Karlijn when booking my flight. She was the best customer service girl ever. She was very respectful and attended to all my needs. Highly recommend booking with her.

Amsterdam-Denpasar
Economy

Apolon G

Verified | Jun 3, 2025

Warsaw-Madrid
Economy

The flight was cancelled and...

The flight was cancelled and we were offered another flight from a different company, which we accepted. That flight was delayed too resulting in a total delay of more than 3 hours to our destination in Madrid. We lost another flight with Iberia from Madrid to Asturias as we arrived late with the other flight offered by KLM.

Warsaw-Madrid
Economy

Peter D

Verified | May 4, 2025

Zurich-Amsterdam
Economy

Shocking airline. Turned the flight...

Shocking airline. Turned the flight around because of a technical issue NOT related to safety. Told is to sort ourselves out. Then eventually made arrangements forcing us to get up at 4.00am. Then late again and lost our baggage. Refused to compensate. Damaged our baggage. Communication was appalling. Refused to answer simple questions. Refused to pay what the European law says. DONT TRAVEL WITH THEM.

Zurich-Amsterdam
Economy

Eva E

Verified | Apr 30, 2025

Gdansk-Amsterdam
Premium economy

Frequent Delays impacting Business Travel efficiency”

I fly with KLM quite often, especially for business travel, and unfortunately delays or cancellations happen far too frequently. This has a significant impact on trip coordination and causes unnecessary stress, especially when schedules are tight. Considering that KLM is not a budget airline, one would expect a more reliable and efficient service. At this point, the delays are no longer even surprising – they’ve become frustratingly common. I truly hope KLM will take steps to improve the consistency and punctuality of their operations.

Gdansk-Amsterdam
Premium economy

Eva S

Verified | Mar 30, 2025

Zurich-Oranjestad
Economy

Total dissapointment

In the order of the issues: 1. after checking-in online the day before the flight, I did not receive any confirmation of any kind. 2. further communications such as requests for flight feedback or luggage delay were sent to my email but were addressed to my partner and vice-versa, despite the email addresses being provided for each of us correctly upon the online booking and check-in. 3. the in-flight crew addressed us in Dutch at every single interaction (in-flight service) despite us speaking in English with them as we do not know Dutch. We did not say anything as we know German and could understand a bit what they wanted particularly in the context of serving drinks and food (which was the only interaction we had). Nevertheless, we found it disrespectful. 4. the big luggage did not make it with us to Aruba, but nobody was present at the Customer Claim desk on ground at the Aruba airport; we had somebody call for the representative; the representative came at one point with an already filled out form (incl. what was in the luggage?!) and told us that the luggage will be delivered after 24h and that we do not need to do anything else but wait; no compensation details, nothing. Last, despite asking for my contact details to be informed when the luggage will be sent to the hotel, I was not informed about it, I had to keep going to the hotel reception to ask about the luggage. 5. same issue with the online check-in upon return, no confirmation was received. 6. at the airport in Aruba upon return, the big luggage had 25kg (as we bought aloe vera products from the island (the irony...)), and the check-in personnel made us take 2kg out, literally 2 kg (we took some items out and the luggage was 23.9kg, and they made us take out the 0.9kg). This in the context that as per our tickets we were allowed to bring each a 23kg luggage, but we had only one of 25kg. Then, upon boarding, same personnel from check-in asked if any passengers are willing to check-in their hand luggage, and we gave ours - which brought our 23kg luggage to a total of over 25kg in the cargo room. In conclusion, the ground staff was totally unfriendly and unreasonable, which really ruined the end of our vacation. 7. again the in-flight crew spoke with us in Dutch despite us responding in English at every single interaction. Not to mention that the crew looked worn out, wearing sneakers to the uniform, no hair done, etc. 8. on the leg from Amsterdam to Zurich, we bought seats, but the plane did not have the seats in question, still waiting for the reimbursement. 9. upon return home, I claimed the reimbursement of the expenses I incurred for the delayed luggage (which I kept to the minimum). To date, KLM is negotiating the reimbursement amount, and their answers are from a horror book in terms of quality. It was the first time we flew with KLM and with God´s will will be the last.

Zurich-Oranjestad
Economy

Konrad T

Verified | Nov 25, 2024

Warsaw-Kona
Economy

The flight from Warsaw took...

The flight from Warsaw took of more than half an hour late due to a closed runway (the airline new about the planes closing of the runway) due to this I missed a connecting flight in Amsterdam ( there was only a little time planned for the connection by the airline as all the tickets were bought with them and they planned the layovers), I ended up arriving to the final destination more than a day late and missed a pre-paid night in Kona Hawaii.

Warsaw-Kona
Economy

Ewald F

Verified | Sep 27, 2024

Florence-Birmingham
Economy

long delay at Florence Airport...

long delay at Florence Airport with no KLM assistance in airport resulting in having to take later flight to Birmingham UK and having to take a taxi to destination since a family member wasn't available to pick me up at a later time.

Florence-Birmingham
Economy

Anil

Verified | Sep 17, 2024

Amsterdam-Budapest
Economy

I had a booking Amsterdam...

I had a booking Amsterdam - Budapest. Arrived to the port in time, saw on the screen that the flight was cancelled. KLM automattically rebookex me next day 14:25 same lane direct flight. No alert was sent to me in other channels on the cancellation like sms or app. Customer care could not really advice to me anything at Schiphol. They sent me to the Kiosk to follow the instructions that i find there. Because i had no information about the cause of the cancellation at that time, i followed the steps that adviced me to book hotel, saying they will refund. Same applies for meals kiosk offered me meal for 25 eurs per day. So i booked a hotel for reasonable price assuming that it will be payed back later by KLM. They refused to do that after i submited the claim because of weather condition.

Amsterdam-Budapest
Economy

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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3.07

53476

3/5 overall

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KLM Royal Dutch Airlines Reviews and Ratings

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