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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Zo? T

Verified | Jan 7, 2026

Vienna-Amsterdam
Economy

Flight delay

Although we were 4 hours late, the pilot and cabin crew were in a lovely mood, open to answering everyone's questions. The crew kept on apologizing for the delay. I found this very kind and considerate because I knew it was not their fault and was already super grateful to be able to fly yesterday!! The in-flight service was also lovely, with the banana bread on offer and again kind stewardesses. The effort to comfort the people stressed about missing their connection or people anxious in general is very much appreciated! Will definitely be flying with them again.

Vienna-Amsterdam
Economy

Mihai A

Verified | Jan 6, 2026

Bucharest-Amsterdam
Economy

Flight delay

It has been a very bad experince. I do not think they did everythig possible so that we could fly sooner or to give us alternatives. I felt a prisoner in the aeroport for more then seven hours.

Bucharest-Amsterdam
Economy

Alica H

Verified | Jan 5, 2026

Economy

Flight was cancelled, where is the refund

Our Flight was cancelled, refund is not possible despite the email sent to us said that we could, customer service is absolutely terrible with no way of contacting any support except an unreliable ticket system that brought us nowhere. very frustrating experience

Overall

poor online customer service

Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Tijs V

Verified | Jan 5, 2026

New York-Amsterdam
Economy

Checkin not possible. Pay for extra ticket still no money back

ecause there is no KLM service desk in New York, KLM uses its partner Delta. Due to poor integration between the KLM and Delta systems, I was unable to check in online. I reported this issue in advance to the helpdesk, which is only reachable via WhatsApp, and was assured that the problem would be resolved at the airport counter. However, more than two hours before departure, I was still unable to check in at the Delta counter, while my wife was able to do so without any issues. Even after the matter was escalated, check-in remained impossible. As a result, I was forced to purchase an additional ticket at my own expense and return via Paris. Now, three months later, I have still not received a proper response to my complaint, nor have I received any refund — not even for the additional ticket. This is completely unacceptable, especially for a company like KLM.

Overall

Poor customer service
Food was good

New York-Amsterdam
Economy

Fiachra P

Verified | Jan 4, 2026

Dublin-Amsterdam
Economy

Flight cancellation

Poor customer service. Slow to respond when they cancel two flights on you. Website refund page doesn't work properly.

Dublin-Amsterdam
Economy

Thi Karen C

Verified | Dec 31, 2026

Minneapolis-Brussels
Economy

Flight delay

7 hours delay does not give me the willingness to give a good rating. I received no explanation and no excuses. I have a family to take care of and that day was a nightmare

Minneapolis-Brussels
Economy

Kaitlyn H

Verified | Dec 15, 2025

Zagreb-Amsterdam
Economy
Successful claim

Flight cancellation

This is the first time it happed to me. All the best for KLM. I will countinue to use KLM. Things can go wrong. But KLM 99 % are on time.

Zagreb-Amsterdam
Economy
Successful claim

George H

Verified | Dec 2, 2025

Amsterdam-Chicago
Economy

Overbooked flights then making it seem like it's your fault

Delayed for 24 hours despite the fact I made it clear that I wouldn't of booked the flight if I had to wait that long. The overbooked and I was one of three passengers told "We're sorry but we sold your seat to someone else" just don't book this airline.

Overall

Overbooked tickets then made it difficult for any compensation
I like how the plane decal looks

Amsterdam-Chicago
Economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Daniel B

Verified | Dec 1, 2025

Manchester-Bangkok
Economy

Flight cancellation

My flight was cancelled the day before I was due to travel I had arranged a taxi transfer in Bangkok which I missed , I have no receipt for this as I didn’t meet the taxi driver.

Manchester-Bangkok
Economy

Daniel B

Verified | Nov 21, 2025

Manchester-Bangkok
Economy
Successful claim

Flight cancellation

My flight was cancelled the day before I was due to travel, I missed my taxi transfer at Bangkok at a cost of fifty pounds, but have no paperwork to confirm this, I also missed two important meetings as a result, I would not travel with KLM again as I was unable to get any information on my flight home via email and phone calls

Manchester-Bangkok
Economy
Successful claim

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with KLM Royal Dutch Airlines by following the steps below
1. Fill in the feedback and claims form on the KLM Royal Dutch Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

KLM Royal Dutch Airlines reviews

Flight delay

Comments

Flight delay

Comments

Flight was cancelled, where is the refund

Comments

Checkin not possible. Pay for extra ticket still no money back

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight cancellation

Comments

Overbooked flights then making it seem like it's your fault

Comments

Flight cancellation

Comments

Flight cancellation

Comments

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KLM Royal Dutch Airlines Ratings

Join the conversation! What do you think of KLM Royal Dutch Airlines

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Related & Resources

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight delay

Comments

Flight was cancelled, where is the refund

Comments

Checkin not possible. Pay for extra ticket still no money back

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight cancellation

Comments

Overbooked flights then making it seem like it's your fault

Comments

Flight cancellation

Comments

Flight cancellation

Comments

KLM Royal Dutch Airlines Ratings

Join the conversation! What do you think of KLM Royal Dutch Airlines

How does KLM Royal Dutch Airlines compare?

Compare KLM Royal Dutch Airlines with:

3 ways to claim compensation from KLM Royal Dutch Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker