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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Alan S

Verified | Jun 15, 2026

Bergen-London
Economy

Flight delay

We were annoyed at cancellation of one flight and delay of another therefore requiring an overnight stay at Amsterdam airport

Bergen-London
Economy

Alistair S

Verified | Jun 9, 2026

Amsterdam-Aberdeen
Economy
Claim escalated to airline

Flight cancellation

waited 5 month for hotel and expenses comp and closed file on me 9/9/26 with no call or explanation now saying could be another 3 month

Amsterdam-Aberdeen
Economy
Claim escalated to airline

Jessica S

Verified | May 22, 2026

Manchester-Stockholm
Economy
Successful claim

Flight cancellation

Flight cancelled with less than 5 hours to go, rude staff at Amsterdam unhelpful and sarcastic, no compensation for onward travel and activities missed.

Manchester-Stockholm
Economy
Successful claim

Elizabeth R

Verified | May 21, 2026

Amsterdam-Vienna
Economy
Successful claim

Flight cancellation

Shame on you for disrespecting the time and energy of your travelers. Unnecessary disruptions and poor communication policy ruins the experience of travel and creates undo stress when it's not called for.

Amsterdam-Vienna
Economy
Successful claim

Jelena Z

Verified | May 13, 2026

Belgrade-Cancun
Economy

Flight cancellation

I am very dissatisfied because there are no clear criteria for refunds. Out of 6 passengers on the same flight with the same ticket, 3 passengers received a refund while the other 3 did not. The reason provided by the airline is irrelevant considering the above-mentioned

Belgrade-Cancun
Economy

Pradeep B

Verified | May 6, 2026

Mumbai-Toronto
Economy

Denied boarding

I had travelled to Halifax for my daughter's university enrolment at Dalhousie — a one-time occasion. Attending those events without appropriate clothing due to KLM's baggage failure was distressing and embarrassing. The baggage was also returned with a damaged lock. I have raised a formal claim for full reimbursement. I hope KLM takes this feedback constructively — the flight experience was fine, but the post-disruption support needs a fundamental rethink.

Mumbai-Toronto
Economy

Jonathan W

Verified | Apr 13, 2026

Norwich-Tokyo
Economy

What can I say KLM why did use you?

What can I say KLM why did I go with them? I took convenience as they fly from my local airport 10 minute taxi drive rather than 2 to 4 hours to London airports. The night before my 9.30 morning flight to Amsterdam cancelled so my connection flight to Tokyo will be missed. A 5.15 flight to Amsterdam over 9 hours lost told they had arranged a flight to Seoul, then on to Tokyo arriving at the following day at 10,15 in the evening now 11 hours later then my original flight arrival. Now the flight to Seoul delayed 2.50 hours, about 30 minutes before landing I was told my follow on flight is cancelled which was not true in fact was no not enough time to transfer due to delayed flight. At Seoul was meet by Korean air. Who were fabulous they had arranged transport to a hotel on behalf of KLM who just disappeared as we were deplaned next day 9.30 flight to Tokyo by Korean air good flight on time arrived 12.15 now over 25 hours late have lost a day in Japan and a hotel I needed to pay for as I didn't turn up for.. I was aware of that as I had been in contact so they would keep the rest of my booking open

Overall

Poor customer service and indifference of staff
Partner air line Korean Air

Norwich-Tokyo
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Dr Peter A

Verified | Apr 5, 2026

London-Orlando
Economy

⭐ Terrible Experience with Air Fran...

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me. What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong. We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope. Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement. After submitting clear and genuine receipts, I received a response from Narendra Negi (Customer Care) rejecting the claim, falsely stating that the receipts were unclear and not original. This is completely untrue. Since returning, it has been a constant back-and-forth of emails, clearly designed to frustrate and avoid paying what is rightfully owed. Instead of taking responsibility, they are making excuses. This experience put my family through unnecessary stress and hardship. No family should have to go through this when simply trying to enjoy a holiday. Summary of Issues: • Flight cancellation and poor handling • Forced overnight stay in a different city • Children’s luggage delayed for days • Out-of-pocket expenses for essentials • False claims about receipts • Endless emails to avoid reimbursement I expected professionalism and care from an international airline, but what we experienced was the complete opposite. I strongly advise anyone travelling with family to avoid this airline.

Overall

poor service
none

London-Orlando
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

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Fitzroy B

Verified | Apr 1, 2026

Georgetown-London
Economy

Denied boarding

I do not consider the help I was offered by KLM was adequate in fact they put me everywhere between themselves and Expedia. I will watch them carefully as I will not recommend KLM again

Georgetown-London
Economy

Anonymous member

Verified | Mar 10, 2026

Amsterdam-Madrid
Economy

Bad experience with boarding team i...

Bad experience with boarding team in Amsterdam, she was unfriendly and despotic. The team took my suitecase however 2 people after me could enter in the plane with their luggage, inside the plane there was still a lot of free Space.

Overall

Trato del personal en Amsterdam
Buen trato a la ida de Madrid a Amsterdam

Amsterdam-Madrid
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
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Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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KLM Royal Dutch Airlines Reviews and Ratings

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Pros

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