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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Sara

Verified | Sep 17, 2024

Munich-Glasgow
Economy

Our party of 3 were delayed...

Our party of 3 were delayed on both our flights from Munich to Amsterdam and Amsterdam to Glasgow. The delays resulted In us not getting into Glasgow until after 21:00hours as opposed to 15:35 The KLM air crew were unsupportive of helping those with connecting flights to disembark first resulting in more stress and in turn missing the connecting flight

Munich-Glasgow
Economy

Liam

Verified | Sep 17, 2024

Amsterdam-Washington
Economy

They only reimbursed me...

They only reimbursed me a Lyft fair from DCA Airport to IAD Airport where I had kept my car at a long term parking. I was suppoded to arrive at IAD Airport at 4:25 PM, after cancellation of my original flight I arrived around midnight at DCA airport. SO I had to take a Lyft taxi to go pickup my car at IAD in Virginia. Once there, I drove and got home at 2:30 AM in Baltimore.

Amsterdam-Washington
Economy

Madison

Verified | Sep 17, 2024

Glasgow-Prague
Economy

The plane was late to arrive in Glasgow...

The plane was late to arrive in Glasgow and KLM cabin crew on the flight from Glasgow to Amsterdam said it was a knock-on effect of the previous flights the plane was working that day being delayed. I asked if it was weather related and they said they didn’t know, the KLM customer service staff at Schiphol said they didn’t know what caused the delay to the flight from Glasgow. We missed the connection in Amsterdam for Prague and we were told that they could only put us on a flight to Prague via Frankfurt the next morning, We were given a food voucher and put up in a hotel for the night but had to be back at the airport at 6am on 06th. Flying via Frankfurt was just over 1600km so can we ask for the compensation for that journey length. Arrived in Prague on 06th at 11:03. In the end, the Glasgow to Prague travel took 18hours and 20mins. Should have been 4hours and 10mins There were 12 people in our group and 8 out of 12 bags didn’t arrive in Prague. We also incurred an additional cost for an additional bus rental to take us to our final destination, Turnov. We had a bus booked to take us to Turnov on the 05th but we didn’t arrive in Prague. We arrived in our final destination in Turnov 1 day late and we missed the first day of the ice hockey tournament we were participating in. 7 bags arrived around midnight. This cost us €100 a day per person to take part so that was a loss to me/the group. 1 bag didn’t arrive until after midnight on Saturday 07th. Going via Frankfurt to Prague was a concern for us with all the bags but KLM staff said our bags should make it OK. 9 of our bags also got stuck in Amsterdam on the way home on 09th September and we didn’t get them until late afternoon/early evening on the 10th

Glasgow-Prague
Economy

Jessica

Verified | Sep 17, 2024

Hong Kong-Vienna
Economy

We found out the flight to...

We found out the flight to Vienna was cancelled when we landed in Amsterdam and we were put on the next flight to Paris, then from Paris to Vienna (the flight to Paris was late and we had a 20min connection to the next flight which was stressful and involved impromtu sprinting). We were 4 hours late to the final destination. We would have preffered to be put on the 11am flight to Vienna next day but we were told it was fully booked and we were not provided with any food/accomodation vouchers. In the end we spent more money on food and transportation than we planned given the delay.

Hong Kong-Vienna
Economy

Olivia

Verified | Sep 17, 2024

Taipei-Amsterdam
Economy

The cancellation delayed me...

The cancellation delayed me by 30 hours, with lots of misinformation and disorganization at the airport between the airlines to try to get a ticket rebooked. I had jobs and activities planned for my layover in Amsterdam that were missed due to this cancellation. This compensation is important to me for that. I appreciate the ease of this application.

Taipei-Amsterdam
Economy

Gabriel

Verified | Sep 17, 2024

Zanzibar-Washington
Economy

I received an email from KLM...

I received an email from KLM about 7 days before my flight. They might have sent it earlier but I was in the Serengeti with limited WiFi access. The rebooked flight they gave us was with Air France via Paris. We didn’t want a flight with yet another stopover. We had four flights that day already getting from Zanzibar. After trying to get KLM to put us on the UA direct flight from AMS to IAD (their online assistant, when I had WiFi, their staff at IAD and Kilimanjaro and finally their staff in AMS) all refused saying there were “no seats showing”. I know for a fact there were over 60 seats available through connections at IAD. They just wouldn’t put us on a more expensive flight with a non-partner airline. Never going to use them again. Four flights and two cancellations!

Zanzibar-Washington
Economy

Evelyn

Verified | Sep 17, 2024

Washington-Dar Es Salaam
Economy

My full itinerary was...

My full itinerary was to Kilimanjaro airport in Tanzania. I only found out about the cancellation of the first leg of the trip when I checked in on line the day before the flight. They put us on a flight to Atlanta where we would change planes for Amsterdam. I declined that additional step and chose instead to take an Ethiopian Airlines flight from IAD to Addis Ababa and then a connecting flight to Kilimanjaro. We had paid for better seats, but we only got a regular economy seat on the reroute KLM also cancelled my return leg from AMS to IAD. I will be completing the form for that one also.

Washington-Dar Es Salaam
Economy

Maribel

Verified | Sep 17, 2024

Prague-Amsterdam
Economy

The fly from Prague was...

The fly from Prague was delayed so we miss the fly from Amsterdam to Atlanta. So we have to stay over night in Amsterdam hotel then from Amsterdam next day wad delayed to Atlanta then we missed the fly to Mobile. So we find fly to Pensacola. We been late to work for one day.

Prague-Amsterdam
Economy

Somsak

Verified | Sep 17, 2024

Lisbon-Bangkok
Economy

My flight was booked for 22...

My flight was booked for 22 and it got cancelled in 6 days. I have to work I have bills to pay. I flew with 2 other people and when we got rebooked, it was on separate flights. I got booked for a day earlier which ruins my vacation and family time. They even didn't add my checked bag, told me I needed to pay again. it has been jusy such a big hassle and now I am out 2 days of works pay.

Lisbon-Bangkok
Economy

Usman

Verified | Sep 17, 2024

Bangalore-Amsterdam
Economy

We were bumped from...

We were bumped from our flight despite the face that we had premium seats. Due to this we were an entire day late coming home. The hotel accommodations were not up to par. We also were unable to get our baggage until the next day. We were forced to sleep in our dirty clothes and had no place to buy new clothes. We also did not have access to any toiletries.

Bangalore-Amsterdam
Economy

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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KLM Royal Dutch Airlines Reviews and Ratings

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