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RATED 4.5/5 AFTER 28,731 REVIEWS
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Turkish Airlines Reviews and Ratings

Read 83,648 verified passenger reviews to find out if Turkish Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Exceptional in-flight dining
Impressive Business Class
Excellent airport lounge
Generous stopover program

Cons

Poor customer service
Frequent delays and cancellations
Inconsistent baggage handling
Uncomfortable cabin temperature

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Turkish Airlines reviews

3.44

Terrible
(49)
Poor
(3)
Average
(8)
Very Good
(0)
Excellent
(2)

Anonymous member

Verified | May 20, 2026

Business

Impossible to be any worse than they are

I cannot explain how poor this airline is. They overbook flights, downgrade passengers and separate small vulnerable children (5 years old ADHD) from both of their parents. They have zero customer service or real ability to resolve issues. They have created a complex automated system that just refuses to listen or engage. All emails are from a “no reply” Even when offered a paltry part refund, which is not compensation and an insulting amount, it’s impossible to get them to pay They spend millions of pounds convincing people they are trustworthy. The reality is this money is all spent to cover over the horrendous experience you will suffer

Overall

Everything!
Never having to fly Turkish again

Business

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Anonymous member

Verified | May 12, 2026

Economy

Unacceptable. Will not be booking with this airline again.

My friend and I booked flights round trip to Athens with a layover in instanbul and have never regretted it more. We had to split our ticket reservation due to unforeseen circumstances, and they subsequently cancelled my friend’s connecting flight to Athens. After 14 hours of fighting with customer service and her being stranded alone in Istanbul, she eventually had to buy an entirely new flight. Despite this, her return flight should never have been touched. However, as we were checking in for our return flight, we found that I could download my boarding pass but she could not even check in. After many calls between Turkish airlines and capital one (whom we booked through), they told us that: 1) we couldn’t get the pass online but had to do so in person (we didn’t trust that for a second) 2) thy had gotten her name wrong on the reservation and combined my first with her surname 3) there was no one higher up than the call center we could speak with and were quite rude and unhelpful about it 4) we could submit a “feedback form” and wait up to 2 hours to see if anyone responded. When we still hadn’t heard anything after 2 hours, we called them again and were told they had no idea what was going on and would send an email to try to get it figured out. They would not call directly and would not give us a number to call. Then they said we would have to wait until the end of the day or up to 6 hours to hear back… Despite the fact that we had a flight to catch and a very tight window in which to do so. So we are currently stranded in a foreign country with no assurance that my friend can leave or that we will even here back from the airline. We will never be booking with Turkish airlines again. We are down at least 1k and still now guaranteed way home. I would recommend anyone considering booking with Turkish airlines proceed with caution.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Anonymous member

Verified | May 12, 2026

Economy

I love this brand because it consis...

I love this brand because it consistently delivers high-quality products that meet my expectations every time. The attention to detail, reliability, and user-friendly experience make it stand out from others in the market. Whether it is product performance, design, or customer service, everything feels well thought out and trustworthy. I also appreciate how the brand keeps improving and innovating based on customer needs. It has built a strong sense of confidence and satisfaction for me over time. Overall, it is a brand I can depend on and happily recommend to others without any hesitation.

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

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Anonymous member

Verified | Apr 29, 2026

Business

The following items HY1SWTK407A33...

The following items HY1SW TK407 A333—will be reported to the appropriate authorities for violating the curfew and causing harm to nature and the people

Overall

very noisy
hah xD

Business

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to €600 in compensation.

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Anonymous member

Verified | Apr 24, 2026

Detroit-Mumbai
Economy

Extremely disappointing experience ...

Extremely disappointing experience with Turkish Airlines regarding refund/credit handling. I already rescheduled my ticket once at my own cost, hoping visa appointment slots would open. Unfortunately, no slots have been released, and there is still no timeline for availability. I submitted a valid screenshot from the official visa portal clearly showing my name and confirming that no appointments are available. Despite this, Turkish Airlines continues to demand an “official document” that simply does not exist in such cases. Because of this situation, I am unable to travel, and it is also impossible to plan or reschedule without any visibility on appointment dates. Yet, even after explaining everything clearly, my request for a refund or travel credit has not been reasonably considered. This feels like a complete lack of flexibility and understanding toward genuine customer issues. When circumstances are clearly beyond a passenger’s control, hiding behind rigid policies instead of offering a fair refund or credit is unacceptable. Very frustrating and disappointing experience. I expected far better customer support and accountability from an international airline.

Detroit-Mumbai
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Anonymous member

Verified | Apr 23, 2026

Istanbul-Tbilisi
Economy

Stay away! The worst booking system. Do not transfer your miles there.

Horrendous customer service. The worst booking system I have ever encountered. It took me 90 minutes to book a 2 hour roundtrip flight. They sent me to 4 automated payment systems to use miles. No award travel even on flight 7 months away. And they would not let me transfer my miles out of their system. This is an embarrassingly bad airline for booking flights. Restrictive, not hepful and create as much friction in the booking process as possible. Never again.

Overall

The worst travel booking system

Istanbul-Tbilisi
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Anne W

Verified | Apr 14, 2026

Nairobi-Birmingham
Economy

lost baggage disappointed

Turkish Airlines lost my checked bag (tag TK869486) and it has never been found. The stress, frustration, and complete lack of real communication have been overwhelming. I felt ignored at every step, left chasing answers that never came. I strongly warn others to think twice before flying with this airline, especially if you plan to check in luggage

Overall

Lost baggage
Disappointment

Nairobi-Birmingham
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Anonymous member

Verified | Apr 2, 2026

Premium economy

The relevant authorities will be no...

The relevant authorities will be notified regarding the excessive noise and harm caused to people and animals; you will be required to pay compensation

Overall

very noisy
hah xD

Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Anonymous member

Verified | Mar 26, 2026

Premium economy

The relevant authorities will be no...

The relevant authorities will be notified of the trespassing and disturbance of the peace so they can check out your junk

Overall

hah xD

Premium economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to 600 € for Flight cancellation.

See if you can claim now.

Anonymous member

Verified | Mar 26, 2026

Premium economy

The relevant authorities will be no...

The relevant authorities will be notified of the trespassing and disturbance of the peace so they can check out your junk

Overall

very noisy
hah xD

Premium economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to 600 € for Flight cancellation.

See if you can claim now.

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Turkish Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

83648

Review Sites Distribution

AirAdvisor
3.44
83648 (100%)
TripAdvisor
3.5
39978 (47.8%)
Flight Radar
4.45
10891 (13%)
Trustindex
1.8
10340 (12.4%)

Cheapflights
3.7
4473 (5.4%)
Momondo
3.7
4473 (5.4%)
Kayak
3.7
4468 (5.3%)
Airlines-Inform
3.62
3943 (4.7%)
Google
3.9
1233 (1.5%)
FlightReport
4.05
962 (1.2%)
eSky
4.4
728 (0.9%)
PissedConsumer
2
702 (0.8%)
Yelp
2.5
557 (0.7%)
Airline Ratings
4.4
337 (0.4%)
Productreview
1.3
132 (0.2%)
TrustPilot
1.5
98 (0.1%)
SiteJabber
2.4
50 (0.1%)
Facebook
1
3 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Turkish Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

83648

3/5 overall

3 ways to claim compensation from Turkish Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Turkish Airlines by following the steps below
1. Fill in the feedback and claims form on the Turkish Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Turkish Airlines Reviews and Ratings

Pros

Cons

Pros

Cons