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Turkish Airlines Reviews and Ratings

Read 83,648 verified passenger reviews to find out if Turkish Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Exceptional in-flight dining
Impressive Business Class
Excellent airport lounge
Generous stopover program

Cons

Poor customer service
Frequent delays and cancellations
Inconsistent baggage handling
Uncomfortable cabin temperature

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Turkish Airlines reviews

3.44

Terrible
(49)
Poor
(3)
Average
(8)
Very Good
(0)
Excellent
(2)

Anonymous member

Verified | Aug 17, 2026

Economy

You will be reported including your...

You will be reported including your roaring scrap metal harming people and nature THY9EC TK3118 A321 THY3088 TK3088 A321 tk3138

Overall

fyling sht
?

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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Wilbur L

Verified | Aug 11, 2026

Istanbul-Riyadh
Economy

Denied boarding

I recently had an absolutely horrible experience traveling with Turkish Air. This had left such a sourness in my mouth that I will actively avoid flying with them in the future.

Istanbul-Riyadh
Economy

Anonymous member

Verified | Jul 29, 2026

Economy

Never Again After 17 hours

Very disappointing experience. My flight from Malta was cancelled, resulting in a 17-hour delay to my final destination. During that time, Turkish Airlines provided only one meal voucher, despite the overnight delay. No hotel or meaningful assistance was offered. The complaint process was equally frustrating, with little transparency and only an EUR 11 travel voucher instead of a direct refund. Several other affected passengers expressed the same frustration at the airport. Disruptions happen, but customer service is what defines an airline. Unfortunately, this experience has made me choose other airlines in the future.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Anonymous member

Verified | Jul 17, 2026

Premium economy

You will be reported including your...

You will be reported including your roaring scrap metal harming people and nature THY9EC TK3118 A321 THY3088 TK3088 A321

Overall

very noisy
hah xD

Premium economy

Comments

dvedd N: You will be reported including your roaring scrap metal harming people and nature THY9EC TK3118 A321 THY3088 TK3088 A321

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

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Anonymous member

Verified | Jul 12, 2026

Charleston-Istanbul
Economy

Very poor customer service

Very poor customer service. I never received a booking number. I had to no show for the flights due to a last minute client cancelling. I have been waiting over two weeks for verification so I can file travel insurance. The length of two calls were almost an hour each. My next step will be a complaint with the FAA.

Overall

Poor service from customer service center.
None

Charleston-Istanbul
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

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Anonymous member

Verified | Jun 28, 2026

London-Antalya
Economy

Absolutely awful customer service, ...

Absolutely awful customer service, feels like they're being deliberately unhelpful and taking over a month to resolve an issue

London-Antalya
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Farhan J

Verified | Jun 28, 2026

Paris-Karachi
Economy
Claim escalated to airline

Flight delay

My experience with Turkish Airlines was average. The cabin crew were professional, but there are several areas that need improvement. The biggest issue was the frequent flight delays, which affected the overall travel experience. Additionally, Pakistani passengers are required to pay a transit visa fee when delays result in leaving the airport. I believe Turkish Airlines should work more closely with the Turkish airport authorities and government to find a better solution so passengers are not burdened with unexpected expenses caused by operational delays. The onboard beverage service could also be improved by offering passengers more individual choices. The in-flight entertainment system felt outdated, with limited and older media content, and the interface was slow to respond. Finally, the seating space between rows could be reconsidered, especially for long-haul flights, as it becomes uncomfortable during extended journeys. Overall, Turkish Airlines has good potential, but improving punctuality, passenger support during disruptions, entertainment, seating comfort, and onboard service would significantly enhance the travel experience.

Paris-Karachi
Economy
Claim escalated to airline

Aminat A

Verified | Jun 21, 2026

Manchester-Lagos
Economy

Denied boarding

I am extremely disappointed with my experience with Turkish Airlines. My original flight from Manchester to Lagos was booked for 15 June at 22:55. Turkish Airlines changed my itinerary to 14 June at 22:55 and introduced a 24-hour stopover in Istanbul. Although I received notification of the schedule change, I was not clearly informed that the new itinerary required a Turkish visa due to the extended stopover. When I arrived at the airport, I was denied boarding because I did not have the required visa. This visa requirement only arose because of the airline’s schedule change and revised routing. Had I been properly informed, or offered a suitable alternative flight, I would have made the necessary arrangements. To make matters worse, when I contacted customer service on the same evening, I was told it was too late at night for anything to be resolved, leaving me without assistance and unable to travel. The situation caused significant inconvenience, stress, financial loss, and disruption to my plans. I am still seeking a full refund for the unused outbound journey and an explanation as to why I was moved from my original flight when a flight was reportedly available on the original travel date. Very poor communication and customer service in this case.

Manchester-Lagos
Economy

Anonymous member

Verified | Jun 1, 2026

Riga-Hanoi
Economy

Heartfelt gratitude for the humanit...

Heartfelt gratitude for the humanity, promptness, and understanding! I would like to express my sincere gratitude to the management and staff of Turkish Airlines for their high professionalism and caring attitude towards passengers.I was scheduled to fly from Riga on June 27, 2026, at 11:00 AM. Due to technical issues, the flight was affected, and I was politely offered a reschedule for a day earlier, on June 26, 2026. Given my age (I am 64 years old), this option, along with the other alternatives, was completely unsuitable for me.I contacted the airline with a request to cancel the booking and issue a full refund. They listened to my situation with the utmost understanding and immediately accepted my request. To my wonderful surprise, the money was refunded to my account in just 3 working days!Thank you so much for your competence, responsiveness, and respect for older passengers. In a critical situation, Turkish Airlines proved to be a reliable company with a truly human touch. I wish you continued success and prosperity! Sincerely, O.Lukina

Riga-Hanoi
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Anonymous member

Verified | May 30, 2026

Premium economy

violation of the night silence, you...

violation of the night silence, you will be checked if your scrap metal complies with noise standards, you can hear that the services will not contact you

Overall

very noisy
dd

Premium economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

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Turkish Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

83648

Review Sites Distribution

AirAdvisor
3.44
83648 (100%)
TripAdvisor
3.5
39978 (47.8%)
Flight Radar
4.45
10891 (13%)
Trustindex
1.8
10340 (12.4%)

Cheapflights
3.7
4473 (5.4%)
Momondo
3.7
4473 (5.4%)
Kayak
3.7
4468 (5.3%)
Airlines-Inform
3.62
3943 (4.7%)
Google
3.9
1233 (1.5%)
FlightReport
4.05
962 (1.2%)
eSky
4.4
728 (0.9%)
PissedConsumer
2
702 (0.8%)
Yelp
2.5
557 (0.7%)
Airline Ratings
4.4
337 (0.4%)
Productreview
1.3
132 (0.2%)
TrustPilot
1.5
98 (0.1%)
SiteJabber
2.4
50 (0.1%)
Facebook
1
3 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

83648

3/5 overall

3 ways to claim compensation from Turkish Airlines

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Turkish Airlines by following the steps below
1. Fill in the feedback and claims form on the Turkish Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Turkish Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Turkish Airlines reviews

You will be reported including your...

Comments

Denied boarding

Comments

Never Again After 17 hours

Comments

You will be reported including your...

Comments

Very poor customer service

Comments

Absolutely awful customer service, ...

Comments

Flight delay

Comments

Denied boarding

Comments

Heartfelt gratitude for the humanit...

Comments

violation of the night silence, you...

Comments

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Turkish Airlines Ratings

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Turkish Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

You will be reported including your...

Comments

Denied boarding

Comments

Never Again After 17 hours

Comments

You will be reported including your...

Comments

Very poor customer service

Comments

Absolutely awful customer service, ...

Comments

Flight delay

Comments

Denied boarding

Comments

Heartfelt gratitude for the humanit...

Comments

violation of the night silence, you...

Comments

Turkish Airlines Ratings

Join the conversation! What do you think of Turkish Airlines

How does Turkish Airlines compare?

Compare Turkish Airlines with:

3 ways to claim compensation from Turkish Airlines

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