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Ryanair Reviews and Ratings

Read 162,640 verified passenger reviews to find out if Ryanair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Large route network
Good on-time performance

Cons

Sparse cabin experience
Added fees
Poor customer service

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Ryanair reviews

2.87

Terrible
(96)
Poor
(18)
Average
(5)
Very Good
(5)
Excellent
(10)

Yuval K

Verified | Aug 18, 2026

Cologne-Sofia
Economy

Denied boarding

Avoid at all costs! My experience with Ryanair was an absolute nightmare from start to finish. If I could give zero stars, I would. Unreliable & Delays: Our flight was delayed for hours with zero communication or updates from the staff. Overbooked & Disorganized: They clearly overbook their flights, creating chaotic boarding lines and massive stress for passengers. Appalling Customer Service: The crew and gate agents were profoundly rude, dismissive, and unhelpful when asked basic questions. Hidden Fees & Double Charging: We were unfairly double-charged for baggage due to their confusing and predatory systems, and getting support for a refund is impossible. Dirty Cabin: The plane interior was filthy, with trash left in the seat pockets and sticky tray tables. Save your money, your time, and your sanity—fly with literally anyone else.

Cologne-Sofia
Economy

Adrian B

Verified | Aug 18, 2026

Economy

The flight was delayed several time...

The flight was delayed several times the last one when I was already at the airport. In addition to having to wait 3 hours at the airport I also missed my destination transportation (another five hours). Ryanair were not helpful and just quoted disclaimers when I called. Avoid!

Overall

Unhelpful and dishonest

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

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Sara A

Verified | Aug 16, 2026

Cardiff-Tangier
Economy

Denied boarding

Terrible customer service and rude. Put the phone down on me for saying "This isn't fair" and then proceeded to block my calls.

Cardiff-Tangier
Economy

Sara A

Verified | Aug 16, 2026

Cardiff-Tangier
Economy

Denied boarding

Terrible customer service and rude. Put the phone down on me for saying "This isn't fair" and then proceeded to block my calls.

Cardiff-Tangier
Economy

Kevin B

Verified | Aug 14, 2026

Manchester-Arrecife
Economy

Desperately short of human interaction.

After being diagnosed with lung cancer I was forced to cancel a much needed trip to Lanzarote. But Ryanair refuse to cancel my reservations and tell me their no refund policy. I accept the no refund, but just require proof that I wish to cancel my flights. The first chatbot agent disconnected himself from our conversation and the second was as helpful as a chocolate fireguard. WHY won't they allow me to talk to a human?

Overall

unable to cancel
none

Manchester-Arrecife
Economy

Comments

dvedd N: woadomo co za śmiec się panoszy po niebie jak domy się trzęsą

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Martin K

Verified | Aug 13, 2026

Malta-Bari
Economy

Flight delay

Terrible experience, terrible service. They give you the illusion that the flight is cheap and then add on 500% more surcharges. The flight was delayed 5 hours and we missed our other flight because of it. Had to get a hotel. They aren’t responding to the claim. Just terrible. I will never be flying with Ryanair ever again.

Malta-Bari
Economy

Comments

dvedd N: wiadomo co za śmiec się panoszy po niebie jak domy się trzęsą

Gordon M

Verified | Aug 12, 2026

Belfast-Manchester
Economy

Not a good airline was to fly out t...

Not a good airline was to fly out today for a family emergency but lost my photo id but had other forms they wouldn't except it so refused flight defo will never use this shower again staff need to learn manners my review only it doesn't allow would be - 5

Overall

Manners of boarding staff
None

Belfast-Manchester
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

Sherif N

Verified | Aug 11, 2026

Athens-Malta
Economy

Flight delay

The delay was for 3 hours and I have a small kid who is 8 years old and my wife is diabetic and it was a very very bad condition and the air line didn't offer any compensation even there was no free meal inside the flight as a compansation

Athens-Malta
Economy

Anonymous member

Verified | Aug 10, 2026

Charleroi-Gerona
Economy

Ryanair Deliberately Splits Families Apart — Absolutely Disgraceful

This is one of the most disgusting examples of how an airline can squeeze extra money out of its passengers. We are a family of four, including two children. We checked in literally one minute after online check-in opened, when the aircraft was still practically empty. And what did Ryanair’s system do? It assigned EVERY SINGLE MEMBER OF OUR FAMILY to a different row, in different parts of the aircraft, as far away from each other as possible. Not two of us together and two separately. Not even seats in neighbouring rows. Four family members. Four separate seats. Four different rows. Spread across the aircraft. Seriously? It is extremely difficult to believe that this is random. When a practically empty aircraft has a family of four on the same booking and the system manages to scatter every single person across different rows, it looks very much like the seat-allocation algorithm has been designed to separate passengers travelling together. And why would an airline do that? The obvious answer is: to make people pay. Create the problem, make the experience deliberately uncomfortable, separate parents and children, and then charge the passengers extra money to fix the problem the system itself created. If this is how Ryanair’s seat-allocation system is designed, it is an absolutely disgraceful business practice. We are not talking about passengers demanding premium seats for free. We are talking about a family with two children simply wanting to sit together, or at the very least somewhere reasonably close to each other, on an aircraft that was practically empty when check-in opened. Instead, Ryanair apparently sees even this basic expectation as another opportunity to extract money. There is low-cost travel, and then there is treating your customers like human cattle who can be deliberately scattered around an aircraft until they pay more money. That is exactly how this experience made us feel. Ryanair management should be embarrassed that their product creates this impression. If your business model requires making families unnecessarily uncomfortable so that they feel pressured to purchase seat assignments, then perhaps management should ask themselves whether they are still providing a service to passengers or simply looking for increasingly cynical ways to monetise them. A family of four. Two children. Check-in one minute after it opened. A practically empty aircraft. Every family member allocated a different row, far away from the others. Call it “random allocation” if you want. As a passenger, I call it what it looks like: a system designed to turn basic human consideration into another extra fee. Absolutely disgraceful.

Overall

treats customers like human cattle
nothing

Charleroi-Gerona
Economy

Comments

dvedd N: wiadomo co za śmiec się panoszy po niebie jak domy się trzęsą

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Constantia M

Verified | Aug 7, 2026

Paphos-Chania
Economy

Flight delay

I believe that passengers were deliberately mislead in the certain flight from the company. We were literally held hostages in the aeroplane for 5 hours in order to maximise their profit.

Paphos-Chania
Economy

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Ryanair Ratings

All-time Rating & Reviews

Average Star Rating

2.87

Total Reviews count

162640

Review Sites Distribution

AirAdvisor
2.87
162640 (100%)
TripAdvisor
2.5
97092 (59.7%)
eSky.eu
3.9
25970 (16%)
Flight Radar
3.5
24945 (15.4%)

Kayak
3.45
5472 (3.4%)
Google
1.8
2268 (1.4%)
TrustPilot
1.3
1906 (1.2%)
Airlines-Inform
2.92
1715 (1.1%)
PissedConsumer
1.7
834 (0.5%)
FlightReport
2.95
479 (0.3%)
ConsumerAffairs
1.1
283 (0.2%)
Airline Ratings
2.14
205 (0.1%)
Reviews.io
2.3
109 (0.1%)
SiteJabber
1.7
95 (0.1%)
Productreview
1.1
67 (0%)
Hellopeter
1
2 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.87

162640

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Ryanair by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Ryanair Reviews and Ratings

Pros

Cons

Pros

Cons

Ryanair reviews

Denied boarding

Comments

The flight was delayed several time...

Comments

Denied boarding

Comments

Denied boarding

Comments

Desperately short of human interaction.

Comments

Flight delay

Comments

Not a good airline was to fly out t...

Comments

Flight delay

Comments

Ryanair Deliberately Splits Families Apart — Absolutely Disgraceful

Comments

Flight delay

Comments

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Ryanair Ratings

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Ryanair Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

The flight was delayed several time...

Comments

Denied boarding

Comments

Denied boarding

Comments

Desperately short of human interaction.

Comments

Flight delay

Comments

Not a good airline was to fly out t...

Comments

Flight delay

Comments

Ryanair Deliberately Splits Families Apart — Absolutely Disgraceful

Comments

Flight delay

Comments

Ryanair Ratings

Join the conversation! What do you think of Ryanair

How does Ryanair compare?

Compare Ryanair with:

3 ways to claim compensation from Ryanair

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