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Ryanair Reviews and Ratings

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162,640 reviews

Read 162,640 verified passenger reviews to find out if Ryanair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

  • plus Low fares
  • plus Large route network
  • plus Good on-time performance

Cons

  • minus Sparse cabin experience
  • minus Added fees
  • minus Poor customer service
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Ryanair reviews

2.87

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  • Terrible

    (96)

  • Poor

    (18)

  • Average

    (5)

  • Very Good

    (5)

  • Excellent

    (10)
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Caio Lorenzo I

verifbadgeVerified | Aug 2, 2026

  • Alicante-Copenhagen
  • Economy
  • Claim escalated to airline

Denied boarding

Very bad service for the given problems presented. No compensation refunds, no complaints that can be made at desk and no client understanding.

  • Alicante-Copenhagen
  • Economy
  • Claim escalated to airline

Comments

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dvedd N: jak się chałupa trzęsie wiadomo co za skurwy syn się panoszy

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Dan E

verifbadgeVerified | Jul 31, 2026

  • Palma de Mallorca-Madrid
  • Economy

Terrible customer service –Took a direct flight from Mallorca ...

Flew a direct flight from Mallorca to Madrid. The flight kept getting delayed, which isn’t typically a problem. However, when we landed in Madrid, we realize that they never put any checked luggage on the plane. The problem was we were flying out the next day back to the United States. They promised us our luggage would be available in time for the flight from Madrid to the United States. When we got to the airport the next morning our luggage was still not there. There’s no way to communicate or contact Ryanair. They want everything done through their app. However, they did not respond too much at all. We tracked our luggage which is now in London. It’s been there for days with no movement. They still have not contacted us as to whether or not we will receive our luggage or what the next steps are.

Overall

  • close Poor customer service with lost luggage
  • Palma de Mallorca-Madrid
  • Economy

Comments

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dvedd N: When the cottage shakes, you know what a rag is raging

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dvedd N: When the cottage shakes, you know what a rag is raging

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Ewa C

verifbadgeVerified | Jul 31, 2026

  • Nuernberg-London
  • Economy

Denied boarding

A considerable lack of communication between Ryanair and the Nuremberg airport. I was on time together with several other passengers. Due to the very slow passport checking, the gate attendant informed us that the pilot refused to wait for the rest of passengers any longer. I couldn't understand as to why on the arrival, the same procedure was so much faster. This was my departure. Subsequently, my biometrics were already within the system. As a result, there were many distressed people pleading for allowing us to board the plane by reasoning that it wasn't our fault and that we were all ready to walk in at this particular point. Unfortunately, we were told to BUY ANOTHER TICKET. For me the next flight was available the next day at 23:00 hours. Paradoxically, this flight was delayed.

  • Nuernberg-London
  • Economy
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Noreen C

verifbadgeVerified | Jul 30, 2026

  • Edinburgh-Dublin
  • Economy

Flight delay

Staff were very helpful throughout the flight and at the terminal. The desk clerk took all my details and assured me that my bag would be recovered

  • Edinburgh-Dublin
  • Economy

Comments

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dvedd N: jak się chałupa trzęsie wiadomo co za skurwy syn się panoszy

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Uarda B

verifbadgeVerified | Jul 29, 2026

  • Treviso-Tirana
  • Economy

Denied boarding

I have always travelled with ryanair but these last times i have found it difficult to travel with it for many reasons, especially the requirements for bags and measurements. the staff is almost always rude, frustrated and behaving bad towards everyone especially minorities. they abuse their power and behave in an unethical way with passangers but they get away easily with it because nobody ever makes regular controls or check ups .

  • Treviso-Tirana
  • Economy
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Noora O

verifbadgeVerified | Jul 28, 2026

  • Palma de Mallorca-East Midlands
  • Economy

Denied boarding

Absolutely awful. Will never be travelling with them again. They have discriminated and belittled us. They have ruined a family holiday and made it a nightmare.

  • Palma de Mallorca-East Midlands
  • Economy
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Upset C

verifbadgeVerified | Jul 24, 2026

  • London-Palanga
  • Economy

Heartless & smug about it

Our plane got downgraded to a smaller plane last minute & Ryanair refused our boarding due to there not being enough seats. They said the next flight was in 2 days time! Or they could put us on another flight which went to the other side of the country we were going to. Stressed & frustrated we chose the latter option, we arrived in this country in the middle of the night & had to get a hotel, the next day we booked a hire car to get to the actual destination that we had entrusted Ryanair to get us to in which they let us down. Tired & drained from the experience we drove 4 hours across the entire country to get to our destination. When trying to claim these expenses back, Ryanair staff rudely said that getting the hire car was UNREASONABLE & that we should have gotten a flipping bus, that probably would have taken 8+ hours. They refused to pay us for the expenses for the cross country journey that we only had to make due to their incompetence. You can imagine how stressed we were after that whole ordeal & then being treated like that by the incredibly heartless, condescending & smug staff, Anna S & Javokhir S, you know when it feels like someone is getting great pleasure from their power to be able to deny you something, that is how they made us feel. So to summarize, their rubbish plane broke down They denied us boarding on the back up plane. They offered to give us compensation of £200 We had to spend around £200 in expenses to get to our actual destination. They refused to compensate for the expenses. Essentially cancelling out the compensation completely. So they completely messed us over & to rub salt in the wound their staff were clearly smug about it. It seems like common sense/courtesy that if you fail to get someone to their destination that they paid you to get them to, then you should pay them the full amount that it cost them to get to the destination + additional compensation to apologise! On top of all these we missed an important family event that is a moment lost forever. For this we will never forgive or fly with Ryanair ever again. They should be ashamed of themselves. 🫳🎤

Overall

  • close the way the staff spoke to us & were condesending
  • closecheck nothing
  • London-Palanga
  • Economy

Comments

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dvedd N: jak to chujstwo panoszy się to chałupy się trzęsą

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Michael M

verifbadgeVerified | Jul 23, 2026

  • Newcastle-Krakow
  • Economy

Denied boarding

I was treated like a criminal while travelling on my own and receiving assistance because of my walking disability, I was a loan traveller and was told because others had not attended the assistance travel they had removed my baggage from the flight and struck my name off the flight, after a stressful time I was aloud on the flight but the denied my seat thatcI had paid extra money for, I don't drink alcohol or smoke and was told to sit with a drunken group of young people that were highly intoxicated I felt totally stressed and my anxiety was out of control I felt drained and physically sick. I suffer with COPD and got no help from cabin crew when I was struggling to breathe.

  • Newcastle-Krakow
  • Economy

Comments

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dvedd N: jak to chujstwo panoszy się to chałupy się trzęsą

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Athina N

verifbadgeVerified | Jul 20, 2026

  • Rhodos-Paphos
  • Economy
  • Claim escalated to airline

Flight delay

My experience with ryanair is quite good until now, no problems at all with the flights, however in case of delays (I have had several times) they should provide at least 10€ voucher

  • Rhodos-Paphos
  • Economy
  • Claim escalated to airline

Comments

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dvedd N: jak to chujstwo panoszy się to chałupy się trzęsą

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Paul B

verifbadgeVerified | Jul 20, 2026

  • Reus-Dublin
  • Economy

Flight cancellation

Extremely bad services towards effective customers we got no food or drinks provided while sitting 4 hours on our plane before been told we had to get off

  • Reus-Dublin
  • Economy

Comments

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dvedd N: jak to chujstwo panoszy się to chałupy się trzęsą

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Ryanair Ratings

All-time Rating & Reviews

Ryanair customer review scores from various review websites. Average Star RatingRyanair customer review scores from various review websites.

Average Star Rating

2.87
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Total number of reviews for Ryanair Total Reviews countTotal number of reviews for Ryanair

Total Reviews count

162640
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    2.87

    162640 (100%)

  • dist

    TripAdvisor

    2.5

    97092 (59.7%)

  • dist

    eSky.eu

    3.9

    25970 (16%)

  • dist

    Flight Radar

    3.5

    24945 (15.4%)

  • dist

    Kayak

    3.45

    5472 (3.4%)

  • dist

    Google

    1.8

    2268 (1.4%)

  • dist

    TrustPilot

    1.3

    1906 (1.2%)

  • dist

    Airlines-Inform

    2.92

    1715 (1.1%)

  • dist

    PissedConsumer

    1.7

    834 (0.5%)

  • dist

    FlightReport

    2.95

    479 (0.3%)

  • dist

    ConsumerAffairs

    1.1

    283 (0.2%)

  • dist

    Airline Ratings

    2.14

    205 (0.1%)

  • dist

    Reviews.io

    2.3

    109 (0.1%)

  • dist

    SiteJabber

    1.7

    95 (0.1%)

  • dist

    Productreview

    1.1

    67 (0%)

  • dist

    Hellopeter

    1

    2 (0%)

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
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  • Customer service
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  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Ryanair logo

2.87

162640

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3/5 overall

  • 1/5
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  • 2/5
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  • 1/5

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