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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Gillian C

Verified | Sep 23, 2026

Glasgow-Barcelona
Economy
Claim escalated to airline

Flight delay

Company is appalling and not trustworthy. They were not very informative they lack communication skills and customer service.

Glasgow-Barcelona
Economy
Claim escalated to airline

Gillian C

Verified | Sep 23, 2026

Glasgow-Barcelona
Economy

Flight delay

This company makes everything hard for customers and we put our faith that they will make your experience of travelling easy however this was not the case for my family

Glasgow-Barcelona
Economy

Kyle Shane N

Verified | Sep 22, 2026

Amsterdam-Manchester
Economy
Claim escalated to airline

Flight cancellation

Cancelled early flight in amster dam in the morning couldnt travel back to the UK untill we could get the ferry which was in the evening so had to wait 10 hours in the schipol airport with 3 hours sleep just to get a ferry witch too another night just to get home .pathetic.

Amsterdam-Manchester
Economy
Claim escalated to airline

Mark O

Verified | Sep 21, 2026

Newquai-Manchester
Economy

Flight cancellation

I always use each jet for all my travels. I find them very efficient and very helpful with any problems I may have. I also find the holidays and flights to be very reasonably priced.

Newquai-Manchester
Economy

Melanie L

Verified | Sep 21, 2026

Leeds-Belfast
Economy

Flight cancellation

Upon the flight being cancelled I was transferred to Manchester to a hotel with 2 other passengers they had a flight booked for 7am the next morning from manchester when I arrived with them there was no flight for me I had to wait 3 hours with knowhere to sit as a disabled person to be then told there wasn't a flight for me till the next day I had to beg them to put me on the Liverpool flight at 11.10 as I was totally out of my medication to be told yes but I would have to pay for my own taxi absolutely shocking the only help people were Ab ie and Olivia G at leeds bradford airport they really couldn't do enough for me but I can't say the same for manchester

Leeds-Belfast
Economy

Carolyn G

Verified | Sep 18, 2026

Glasgow-Barcelona
Economy

Flight delay

Customer care is disgusting, no updates on luggage or communication from them when I had made contact, phone calls, emails.

Glasgow-Barcelona
Economy

Sorin B

Verified | Sep 17, 2026

Inverness-London
Economy
Claim escalated to airline

Flight cancellation

No good l m sorry for companie l what my moni bak.l m go to court 4 for what happened to m 😢 please let me know when you are done with my moni bak please

Inverness-London
Economy
Claim escalated to airline

Anonymous member

Verified | Sep 15, 2026

Nice-London
Economy

HORRIFIC. Cancelled my son's flight...

HORRIFIC. Cancelled my son's flight at the last minute - cancelled all flights - had to pay a fortune with BA as the only option available - they will not pay compensation despite the fact that I WAS THE BOOKER and he the passenger. Disgraceful. Unethical - IMMORAL. Easyjet you are a complete DISGRACE.

Overall

cancelled no replacement
none

Nice-London
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to £520 back for Flight cancellation.

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Winifred U

Verified | Sep 14, 2026

Amsterdam-Milano
Economy
Claim escalated to airline

Flight delay

My experience was traumatic. I was in the airport for 7hrs plus and got to Milan after midnight. I will never take easyjet. No official on ground to speak with. Horrible

Amsterdam-Milano
Economy
Claim escalated to airline

Anonymous member

Verified | Sep 9, 2026

Milano-Cagliari
Economy

Extremely disappointing experience – completely abandoned after cancellation

My easyJet flight from Milan Malpensa to Cagliari (EZY3569) on July 20, 2026 was cancelled when I was already at the airport, just about one hour before departure. I immediately contacted easyJet ground staff to ask how I could reach Cagliari. I was told that, since easyJet had no practical alternative available, I could book a flight with another airline and be reimbursed. No assistance was provided with booking another flight or arranging a hotel – I had to handle everything myself. I urgently needed to reach Cagliari because my mother was in hospital. I was also told that an easyJet strike was expected the following day. I therefore booked the first available flight, at a cost of €370, following the instructions given by easyJet staff. The following day, I requested reimbursement for both the cancelled easyJet flight and the replacement flight. I was only reimbursed for the hotel. I was told that because I had received a refund for the easyJet ticket, I could no longer be reimbursed for the alternative flight. This is extremely frustrating. The other flight had been purchased **before** I requested the easyJet refund and, most importantly, I had purchased it based on the instructions provided by easyJet's own staff at the airport. Had I been clearly informed that requesting a refund for the easyJet ticket would prevent reimbursement of the alternative transportation, I could have made an informed decision. However, this condition was not clearly explained to me, nor was it indicated in the refund procedure I was given. The entire experience was disappointing: no meaningful assistance at the airport, unclear information from staff, and a customer service response that showed very little understanding of the situation. I have now filed a complaint with ENAC regarding the way this situation was handled. After this experience, I will seriously consider using other airlines in the future.

Overall

Lack of assistance and instructions
No positive

Milano-Cagliari
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to £520 in compensation.

Check your claim here.

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
1. Fill in the feedback and claims form on the easyJet website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

easyJet reviews

Flight delay

Comments

Flight delay

Comments

Flight cancellation

Comments

Flight cancellation

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Flight cancellation

Comments

Flight delay

Comments

Flight cancellation

Comments

HORRIFIC. Cancelled my son's flight...

Comments

Flight delay

Comments

Extremely disappointing experience – completely abandoned after cancellation

Comments

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight delay

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight cancellation

Comments

HORRIFIC. Cancelled my son's flight...

Comments

Flight delay

Comments

Extremely disappointing experience – completely abandoned after cancellation

Comments

easyJet Ratings

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