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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Rita B

Verified | Jun 7, 2026

Milan-Manchester
Economy

Denied boarding

I will NEVER fly with Easyjet again. 12th of April they left over 100 people without any offer of assistance after the airports EES system failed

Milan-Manchester
Economy

Maria P

Verified | Jun 5, 2026

Geneva-Athens
Economy

Flight cancellation

If you are considering of cooking with this airline, please rethink your decision very wisely. They canceled our flight last minute for "the technical issues" without giving us any solutions towards hotels, next flights or anything like that. Their employees did not know how to treat the situation and kept telling us to look on the EasyJet app for any updates regarding the cancelation and what happens next. Guess what, there were no updates shown at all and by the time me and my parents figured out that we would have to basically rebook everything on the spot on our own, without having received any sort of assistant from Easyjet, all the other direct flights to Athens for the next day, were sold out. So, if you are someone who hasn't gone through this ever before, you will simply panick and then run out of options too when it comes to rebooking. In our case the only possibility was to fly the next day to Vienna and then from Vienna to Athens. Which as you as understand, has a strong impact when it comes to money and also time. So, instead of enjoying my 4 days off work holiday in Greece, because of Easyjey I only got to spend 2 days off my holidays in Greece and also to spend around 2K for rebooking flight tickets for the next day. In addition to that, I went through a huge mental breakdown which I was not really expecting from my time during my vacation. So, I am going to repeat myself, if you are thinking or it's even crossing your mind to book a "cheap" ticket with Easyjet, please have in mind that you might have to go through same hushle as me, or be completely dissatisfied by your experience. And the cherry on top was, once we spoke to a supposetely EasyJet representative at the airport, he told us " I mean yeah there are low cost flights" as an excuse for the whole drama that we have to go through , just because of them. I am never ever ever in my life traveling anywhere in the world, with this airline. They ruined my holiday, they took my money and they also really tortured me and my parents too. Be very sure about your decision when booking with them.

Geneva-Athens
Economy

Darren M

Verified | Jun 1, 2026

Madrid-Edinburgh
Economy

Flight delay

The people and the flight team are great but the easyjet corporate policy is poor they have a tier system for customers that are directly related to how much you pay special welcome too easyjet plus card members and package holiday travelers

Madrid-Edinburgh
Economy

Ketevan K

Verified | May 18, 2026

Milano-Tbilisi
Economy

Flight delay

No info for passengers about flight, we lost tax free because there was no info about flight in monitors and in system. It was bed experience

Milano-Tbilisi
Economy

Magdalena T

Verified | Apr 29, 2026

Economy

Charged £48 for 1 cm: I Won’t Be Flying easyJet Again

London Gatwick – January 2025 (Flight to Spain) I recently flew with easyJet and, based on this experience, I will no longer be booking flights with them, and neither will the people I regularly travel with. EasyJet, that’s multiple future bookings you have now lost. Just before boarding at Gatwick, my small suitcase was found to be roughly 1 cm too tall, despite all other dimensions being within limits. I was charged £48 to upgrade my bag. The case is ~18 years old and has flown with easyJet and other airlines many times without any issue and it fits perfectly under the seat, where I have placed it on previous flights. On my return flight, the suitcase wasn’t checked at all—highlighting how inconsistent and arbitrary these checks can be. This experience spoiled the entire flight and affected my opinion on EasyJet. With so many similar negative reviews on Trustpilot and TravelAdvisor for example, it’s clear this kind of treatment is their standard practice. It’s disappointing to see an airline handle their customers this way, especially having flown with them before and being due to travel soon to one of their destinations—but we will now be choosing another carrier. Plenty of choice there. I hope this review helps other passengers: EasyJet’s bag checks are extremely strict, inconsistent, and leave no margin whatsoever. Measure everything very carefully or go with a different airline.

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to £1,600 in compensation.

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Linda R

Verified | Apr 18, 2026

Funchal-Porto
Economy

It was a good Flight, the crew just...

It was a good Flight, the crew just decided to empty a whole bottle of insecticide while everyone was already stuck in the plain. So we needed to breath poison for two hours.

Overall

Poison
Good flight

Funchal-Porto
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to £1,600 compensation for Baggage problem.

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Helena M

Verified | Apr 6, 2026

Milano-Prague
Economy

Great experience flying to Prague. ...never that good coming back

Great experience flying to Prague. Especially the ground crew in Malpensa. A young man, his colleagues called Carlo, was incredibly professional but kind at the same time. He let me sit down in a place close to them because all the seats were occupied. the crew on the plane was very kind, too. I would give five stars if it weren't for "the ground crew" in Prague. They made us wait for almost 40 minutes in line behind a chain, in front of Gate D4. All the seats are empty, the 2 young lads happily sitting behind their desks. Tea time without tea or biscuits. Some of the people in the queue weren't that young! They never bothered to inform us of why all this. I have been a seasoned traveller for years and years. Never have I experienced anything like this. The total indifference and the line, 'Why?' But the worst was yet to come: when they approached us, and I asked the tall guy in a white shirt if I could sit down, he pointed to a place near the cafeteria and very rudely, boorishly, told me to go and sit there. Within a minute, he opened the gate. Had I left, I would have been at the end of the queue, yet again. He wasn't only rude; he was downright nasty.

Overall

Ground crew in Prague as usual unpleasant
Servizio a bordo eccelenete su entrambe le tratte

Milano-Prague
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight delay in most cases?

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Evgenia L

Verified | Apr 5, 2026

Athens-London
Economy

Flight delay

Poor communication, unreasonable denial to compensate for huge delay and generally very bad customer service and experience

Athens-London
Economy

Paola M

Verified | Feb 19, 2026

London-Athens
Economy

Had to use partners vip lounge limi...

Had to use partners vip lounge limited passes As it was a 9 hour delay Normally wouldn’t so he’s lost out on 2 when he travels now Was offered 12 euro vouchers after knowing flight be couple hours delayed , couldn’t use. No info really at airport No one to talk to , just monitor screens Have proof of flight showing for long time only couple hours delayed no updates were being made At one point said cancelled flight. Captain said they were at Luton waiting hours to take off Have proof Ryan air flight managed same route with only couple hours delay. Had trouble with train tickets as arrived following day Days work , after landing and unable to get train to home town

London-Athens
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to £520 back for Flight delay.

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Alida M

Verified | Feb 19, 2026

Madrid-London
Economy

We were at the airport having given...

We were at the airport having given back our hire car and ready for our journey home, when it was announced that the flight had been cancelled! We were given numbers to call, but all offices were closed, So I called my Secretary in England who managed to find us a flight home as it was imperative I got home as early as possible.

Madrid-London
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to £520 in compensation.

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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easyJet Reviews and Ratings

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