NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,876 REVIEWS
830,000 cases, 98% of court cases won

easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Maria L

Verified | Oct 22, 2025

Madrid-Brussels
Economy

We were given no notice of cancellation

emailed airline for compensation as the flight was cancelled with no explanation. we were given no notice, the flight was repeatedly delayed whilst sat in departure lounge. We were told to book accommodation before we were made aware that the flight had been cancelled. EasyJet arranged the hotel but no transfer. The new flight was rescheduled for 16:00 05.10.25

Overall

Communication
None

Madrid-Brussels
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Jerry M

Verified | Oct 22, 2025

London-Prague
Economy

The delay caused me to miss a scheduled work

The delay caused me to miss a scheduled work shift on October 7th, 2025, which I had to cancel. I was originally scheduled to return on October 6th but arrived a day late due to the flight delay. Did you miss an event or lose money? "Yes, I lost wages/income from the work shift I had to cancel on October 7th, 2025

Overall

Flight disruption
No

London-Prague
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 17, 2025

Amsterdam-Bristol
Economy

Review of EasyJet – Lost and Damaged Luggage, No Support

I flew with EasyJet from Bristol to Amsterdam because they were one of the few carriers available, paying extra for “better seats.” Despite this, the treatment onboard was more like cattle herding than customer service. The real nightmare began after landing, when EasyJet failed to return most passengers’ baggage. After completing all the online forms and hoops required, some of my family eventually got their bags back. Mine, however, was “lost.” EasyJet first claimed it had been returned, then later admitted it was still sitting in Amsterdam. Over a week later it finally arrived—completely destroyed. The delivery driver even laughed when handing it over, as it was shredded with holes, clothes hanging out and torn, and several items missing that will cost me a lot to replace. Since then, EasyJet’s “support” has been nothing short of appalling. I’ve repeatedly sent them evidence: photos of the destroyed bag, receipts, baggage tags. They offered me a replacement bag on 09/09/25, which I accepted, but weeks later I’ve still heard nothing back. Every time I contact them, I’m ignored or made to fill in yet more forms. This entire ordeal has left me out of pocket for toiletries, clothes, and lost items, not to mention wasted hours chasing a company that clearly doesn’t care about its passengers. The lack of responsibility, compassion, and accountability is staggering. If you value your belongings, your time, or even basic customer service, I strongly recommend avoiding EasyJet and booking with another airline. They may be cheap, but the real cost comes when something goes wrong—because EasyJet will do nothing to help you.

Overall

customer service
none

Amsterdam-Bristol
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £1,600 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 15, 2025

Brussels-Milan
Economy

They just scam you, dont trus any employee of this airline

Muy mala experiencia con EasyJet. Ya había pagado por 2 valijas despachadas y cuando llegué al aeropuerto el mostrador estaba cerrado. Como no pude dejarlas, terminé yendo con las valijas hasta la puerta y ahí me cobraron de nuevo 58€ por algo que ya estaba pago. Encima el empleado me dijo que lo pague igual porque después me lo iban a devolver… obvio que nunca pasó. Mandé todos los comprobantes y lo único que ofrecen es un voucher que ni siquiera puedo usar porque no vivo en Europa. Básicamente me cobraron de más por un error de ellos y no se hacen cargo. Una estafa. Really bad experience with EasyJet. I had already paid for 2 checked bags, but when I got to the airport the bag drop was closed. Since I couldn’t leave them, I had to go all the way to the gate with my bags, and there they charged me again €58 for something I had already paid. The staff at the gate told me to just pay it and ask for a refund later… of course that never happened. I sent all the receipts, but all they offered me was a voucher I can’t even use because I don’t live in Europe. Basically they overcharged me because of their own mistake and now they don’t want to take responsibility. Feels like a scam.

Overall

Scam
Nothing

Brussels-Milan
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for in most cases?

Check if you can claim compensation here.

Rahos M

Verified | Aug 22, 2025

London-Malaga
Economy

I arrived approx 13.00, then...

I arrived approx 13.00, then onto the bus at 13.17 meaning I did not arrive at my final destination until after 14.00. I had arranged to meet my friends for lunch at 12 as we were away for celebrations however missed this as a result. There was no information from the airline, I recieved the information of the flight board which simply said it was delayed. A fellow customer advised me to make a claim. I was inconvenienced due to the lateness of my arrival.

London-Malaga
Economy

Falcon B

Verified | Aug 22, 2025

Bristol-Pembroke
Economy

Was delayed by over 4...

Was delayed by over 4 hours. So didn’t even manage to set off from Bristol until 9pm, with a 3.5hour journey ahead of us. As we live in Pembrokeshire, we didn’t arrive back until early hours of August the 3rd. We also had to then eat out in the evening which was an expense we didn’t originally factor in. And both also had to be up for work early on the same morning. The airline granted us a measley small chocolate bar and can of pop, after missing out on lunch waiting at our boarding. We had plans on the evening of our arrival to see family, but missed out on this opportunity too.

Bristol-Pembroke
Economy

Marta K

Verified | Aug 22, 2025

Madrid-Bristol
Economy

We boarded the plane, and...

We boarded the plane, and after 1.5 hours we were told there was a technical problem and we were disembarked. We spent the night in a hotel, and today we have our return flight at 5 pm, which means an 18-hour delay. EasyJet told us that the flight had not been cancelled, just postponed to the following day.

Madrid-Bristol
Economy

Mathies M

Verified | Aug 5, 2025

Brussels-London
Economy

The flight was continually delayed...

The flight was continually delayed at the airport, with minimal updates from staff. They told us a new plane was coming for us at 1am, so we waited in the airport for hours and hours. Then a further update said the plane wouldnt arrive until 4am for us. The airline gave us vouchers so I was able to have water and a snack. But it was very distressing waiting on my own, with no assurance of when I would get home. Around 12.30 they told us the new flight was not coming and told us to book hotels, which we did through a link easyjet sent. Once at the hotel, the check-in process was extremely long and I got to my room around 3am. The airline sent us details of another flight at 11am the next day. I arrived at Gatwick around 13.25. It was a very distressing and exhausting couple of days. I was meant to see friends for a birthday on the 24 July, which I had to cancel as I was exhausted and felt ill from not sleeping.

Brussels-London
Economy

Kira G

Verified | Aug 5, 2025

Thessaloniki-London
Economy

Landed in Gatwick London inside...

Landed in Gatwick London inside of Luton London airport, had to travel to Luton later that day to collect my car which was parked at a friends house which cost me in fuel. I was stressed

Thessaloniki-London
Economy

Verified | Jul 15, 2025

London-Chania
Economy

Terrible company; The flight has...

Terrible company; The flight has been delayed for 2 hours!!! We had a fine for the one-side destination of £96.0 and another one when we got back home of EUR56. I think they waited for us because only we were stopped at the gate, and they happily started to make us pull in our luggage into their sample box on the stand for small free baggage cabin bags. They spoilt our holidays because our luggage was not easily coming into their stand, but it did fit. I want to highlight "easily"—they were repeating this word for 30 min—be careful!!!" However, we thought we were prepared to go home and had previously bought a EUR35 hold luggage bag (which we did not use), but they did not want to hear our explanation that "ok fine, if you want to fine us, be aware that we already paid money to your company for the service, which has not been used. Why do they do that???. Otherwise—do not be silly and expect a refund for the service that you did not use... only pay more and more... Totally, our fines cost us half of all our ticket prices—it is a rip-off. Nevermore…

London-Chania
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

Join the conversation! What do you think of easyJet

See if you’re eligible for compensation

Compare easyJet with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

3 ways to claim compensation from easyJet

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
1. Fill in the feedback and claims form on the easyJet website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

easyJet Reviews and Ratings

Pros

Cons

Pros

Cons