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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Verified | Nov 1, 2024

Palma de Mallorca-London
Economy

Overall terrible experiance. Left stranded...

Overall terrible experiance. Left stranded for more than 8 hours with family.no support no update no explenation not even a voucher or glass of water. Apparently easyjet crew refused to work double shift and the plane couldnt take off.

Palma de Mallorca-London
Economy

Niek W

Verified | Oct 29, 2024

Malaga-Athens
Economy

First time and last time with Easy bad

I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me. I sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer. It was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines. It's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you.

Malaga-Athens
Economy

Andropolis K

Verified | Sep 26, 2024

Kuala Lumpur-Athens
Economy

Flight got cancelled when...

Flight got cancelled when we got to departure gate. No one from easyJet there. Booked another flight on the app for the next morning, They didn't't say what happened and why the flight was cancelled.

Kuala Lumpur-Athens
Economy

Bohumil H

Verified | Sep 26, 2024

London-Bratislava
Economy

The flight has been severely...

The flight has been severely delayed. I would be entitled to compensation given it’s more than 3 hours. A night flight became day flight ironically. Because of the delay, I arrived London home at 8am rather than planned 3:30am it then costed half day of my annual leave to sleep. I could have used this opportunity to do something better. It is expensive to buy additional annual leave. I reached out the easyJet by submitting a form and chatting to customer services. They promised to come back to me but never ever. It looks like they just wanted me to forget and avoid the compensation.

London-Bratislava
Economy

Daniel

Verified | Sep 16, 2024

Madrid-London
Economy

I missed my connection

I was on the plane, strapped in, when they announced the flight was cancelled and with no explanation. I had to return to the airport and then discovered there was no help desk or individual to talk to or help. I was on my own with a phone that still had no signal and it was every person for themselves.

Madrid-London
Economy

Ruth

Verified | Sep 16, 2024

London-Alicante
Economy

I received an email...

I received an email and messages that the flight was delayed, I‘m still at the airport, I missed the flight yesterday and now I am still at the airport, I spent on food and I will have to order a cab to the hotel because it will be very late. I request please to be recognized for the expenses incurred, unfortunately only EasyJet had direct flight to NAP, but the service is lousy. I hope you can give me a resolution to my claim.

London-Alicante
Economy

Klaudia

Verified | Sep 16, 2024

London-Los Angeles
Economy

After arriving in Gatwick...

After arriving in Gatwick, I was due to get a connecting flight from Heathrow to Los Angeles. Normally, I would have had plenty of time (6hours) to make that connection. As the flight from Montpellier was nearly 4 hours late, I could no longer risk taking the National Express bus connection from Gatwick to Heathrow, which would have taken 1 ½ hours. So I had to take an Uber instead, which only took 50 minutes, in order to make check-in in time. (I arrived with only ½ to spare!). I could not get my National Express ticket reimbursed as it was within the 24 hour period

London-Los Angeles
Economy

Johanna

Verified | Sep 16, 2024

London-Frankfurt
Economy

We tried to get the compensation...

We tried to get the compensation directly from the airline. However, they came to us saying I was not the main booker (which is not correct) and couldn't move forward with my process. Given that our flight was delayed overnight, we asked to cancel our booking, and we have already received a full refund.

London-Frankfurt
Economy

Katarina

Verified | Sep 16, 2024

Slovenj Gradec-Glasgow
Economy

Our flight home was...

Our flight home was delayed 1.5 hours, then 3 hours, then cancelled altogether. EasyJet then offered us an alternative flight home on Saturday to Newcastle and not Glasgow. I missed a days work, had to use a days holiday. We chose to buy an alternative flight home, which easyJet will refund. We arrived home to Glasgow 24 hours later than expected. EasyJet told us nothing, check in staff left the desks unmanned and told us to go onto the App. They got in touch 2 hours later to advise us where we would be staying that night; by which time we had booked an apartment costing £77. We phoned EasyJet who told us we’d have to arrange an alternative flight via the app and that we would not be entitled to compensation. They did not tell us anything else. EasyJet finally put us up in the Marriot but did not make arrangements for food drinks as per all inclusive booking… I got home 24 hours late and could not make my work on Friday 6th Sept. The offer of a flight home 48 hours later to a different country is ridiculous.

Slovenj Gradec-Glasgow
Economy

Luise

Verified | Sep 16, 2024

London-Munich
Economy

I was at the airport since...

I was at the airport since 12:30 when the bag drop opened. Estimated departure was at 2:30. I departed finally after 18.00. Noone offered any voucher for drink or coffee. Neither at the a/c. Noone informed us about the situation or made a pa prior to the flight. The second gate was extremely far from the other one. I had to carry my overhead bin luggage for 3 floor by stairs to the a/c. I had speedy boarding pass and after it was checked at the gate, we were waiting for 20’ at the chairs so everyone without speedy boarding were not checked and I struggled to find space for my luggage on board and my speedy boarding was not able to be used finally.I had to purchase food and drinks and a pillow and some other essentials from the duty free and restaurants because Gatwick public lounges are the worse.I was in real pain after so many hours at these chairs it was so uncomfortable. Also I purchased food and drinks for my 4hrs flight. I had also forced someone else to come and pick me up from the airport because of the difference of the arrival time.This caused me stressed and I had to ask for a favor because of the delay.

London-Munich
Economy

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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easyJet Reviews and Ratings

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