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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Ken

Verified | Sep 16, 2024

London-Southend
Economy

Was already delayed almost...

Was already delayed almost an hour, eventually went to boarding, got as far as the bus transfer to the plane when they told us it was cancelled. They didn't say why, or where we can go or anything. It was extremely confusing and chaotic, they didn't tell us what was happening with our suitcases, how to leave the airport, we had to look online to find the new flight time and wait for the email. We found all this out from people finding our through word of mouth. The staff at the boarding didn't know anything either, and it was clear that we was lied to because the reason they told us when we departed the next day was that the cabin crew has gone over the legal amount of hours they can work. If this was the case then there was absolutely no reason for it to have been delayed such last minute as they would have known much earlier, like when they left where it was coming from. Had to get our own accommodation and sort our own travel out. We have a 5 month child and it was extremely stressful on all 3 of us. Flight was arranged for the next morning. We eventually landed at Southend 11:25am UK time.

London-Southend
Economy

Bethany

Verified | Sep 16, 2024

London-Alicante
Economy

Flight was late arriving...

Flight was late arriving at Alicante by 1.5 hours. We were called to departure gate and eventually went down the ramp to the glass door separating us from the tarmac. We were kept waiting another 20 minutes. A Spanish representative of easyJet appeared out of a lift and announced that the flight was cancelled and we were to go upstairs and return through passport control to have our exit stamps cancelled and she said we were to leave the airport immediately. No help of any nature was offered. They just wanted us to get out of the airport! We managed to telephone my son-in-law who had booked our tickets for us and HE arranged a hotel a taxi ride 15 minutes away from the airport. Also he arranged a flight with TUI the next lunchtime. We were totally an abandoned by easyJet and I hope some sort of compensation could be taken into account. We are both 72 and I should of of had assisted passage but that didn’t happen!

London-Alicante
Economy

Fabio

Verified | Sep 16, 2024

Milano-Zurich
Economy

Flight cancelled without...

Flight cancelled without reason during boarding. Had to take train from SBB Basel to Zurich airport. Travelled to same destination in the morning with another flight of Swiss

Milano-Zurich
Economy

Brendon

Verified | Sep 16, 2024

London-Rome
Economy

We arrived at the airport...

We arrived at the airport on time. Our planed arrived from previous flight with a delay. After a significant delay, boarding pass checkin started but we didn't board the plane. After some time they told us that we had to exit the boarding area.

London-Rome
Economy

Casey

Verified | Sep 16, 2024

Split-London
Economy

The flight was delayed...

The flight was delayed for 2 1/2 hours before we were instructed I’ve been cancelled no refreshments. No consideration was given to any passengers. After the flight was delayed, I had to find somebody to arrange transport for us, As there were no staff around, I had to search downstairs of The airport. Once I found them they were very good and they did arrange a taxi for us but all this was done whilst I was telling my 85-year-old mother around on the zimmer frame There was no announcements we were instructed through email or the app or the screen We arrived at our final destination at 11:00 however we could not book all three members of our party into the same hotel so I stayed with my mother and my my partner stayed in a hotel 10 minutes away. I work in the NHS, therefore if I’m not in my Shift has to be covered. I made several phone calls Had to change my shift as I would’ve arrived home at 3 am on the day I needed to start work at 6 am I appreciate that the airport did change our flight for 24 hours later!!

Split-London
Economy

Beth

Verified | Sep 16, 2024

Mulhouse-London
Economy

They boarded us on the...

They boarded us on the plane, made us wait 4 hours on board while they “fixed the plane” with no food or water, right before they de-boarded us back to gate they gave us a cup of water and one small pringle. Said they would get another plane . Made us wait another 3 hours on the airport, said they would give us hotel because another poane was impossible. We waited another hour just for them to tell us that there was no hotel. We had to get our own hotel of 3 stars and send receipt to easyjet. They said we had to get another flight through easyjet and they would cover.

Mulhouse-London
Economy

Giacomo

Verified | Sep 16, 2024

Lisbon-London
Economy

After checking in...

After checking in for flight was bussed to plane but not allowed off bus. Then told plane would not be flying and bussed back to terminal. Eventually after waiting at airport all day was told flight would not fly until the following morning. The eventual flight did not arrive until 1200 27th Jan. I had to book alternative flight as I had to be there before the next day. Airline said they would not pay the EU compensation for this flight and would not pay for my alternative flight I booked. The provided me with a refund for the Easyjet flight.

Lisbon-London
Economy

George

Verified | Sep 16, 2024

Athens-Istanbul
Economy

They declined any compensation...

They declined any compensation saying the flight was only delayed by 2h 40 minutes. We landed at 18:30 and the flight was meant to be 13:20 from Rhodes. We were not offered and vouchers or informed we could make a claim. This was with EasyJet. We were not even notified of any delay or kept upto date at the airport. We all had to read it for ourselves from the departure boards. The flight didn't leave from gate 1 as planned and we were transferred to the plane in three bus loads to another gate.

Athens-Istanbul
Economy

Alex

Verified | Sep 13, 2024

Milano-Athens
Economy

Both Easyjet and Aegean...

Both Easyjet and Aegean refused to acknowledge their responsibilities. I slept at Milan airport, had to buy a new ticket, and paid for a night in Athens which I didn't get to. I arrived in Athens a day later than expected.

Milano-Athens
Economy

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

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In-flight entertainment (WiFi, TV, movies)
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Cleanliness
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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easyJet Reviews and Ratings

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