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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Jason K

Verified | Jul 9, 2025

Madrid-London
Economy

We were at the airport...

We were at the airport having given back our hire car and ready for our journey home, when it was announced that the flight had been cancelled!!! We were given numbers to call, but all offices were closed, So I called my Secretary in England who managed to find us a flight home as it was imperative I got home as early as possible on the 3rd of July.

Madrid-London
Economy

Larso C

Verified | Jul 9, 2025

Paris-Porto
Economy

After taking off the pilot...

After taking off the pilot apologized for the delay saying the reason was where the plain was before delayed also. When we approach Porto he said that we had to wait to land because we had 6 plains in front of us. After a while the pilot informed that we were being taken to Faro. We land at Faro with no directions of what to do next, everything was closed easyJet guichet no staff to speak with us only after 40” someone appeared saying the flight back to Porto will be the next day at 6:30 am. I asked for a hotel to sleep, she said everything was fully booked. something to eat ? Everything closed! There was vending machines with junk food. So after all I missed a dinner with my family, my wife has to drove 400 kms in total ( 200 kms back and forward on the 30/05) plus the next day. What is unacceptable is the way they treat the passengers

Paris-Porto
Economy

Kristie M

Verified | Jul 9, 2025

London-Paris
Economy

I received a text a...

I received a text a few hours before my flight was meant to take off that it had been cancelled with no alternative flight or travel offered. My original flight was due to take off at 2am so you can imagine I was panicked and on top of that my flight destination was to see Beyonce in concert so the stress this caused with no remediation was unacceptable. The airline provided no care at all and only informed us of the cancellation about 4 hours before the actual flight. I eventually landed at 2pm in London and I was under pressure to make it to the concert. I was dehydrated and had migraines and it impacted my ability to enjoy the concert.

London-Paris
Economy

Eston L

Verified | Jul 9, 2025

Madrid-Lyon
Economy

Due to a longer than...

Due to a longer than 3 hour delay, I ended up arriving at Lyon after midinight. That caused me to miss my train to the city where I live and left me stranded in Lyon overnight because the earliest train or bus from Lyon were not until the next morning. I had to lose my original train ticket, get an expensive taxi to the closest available hotel (2 stars), pay the taxi back to the airport, and pay for a new train ticket the next morning (I missed half a day of work as well by the way).

Madrid-Lyon
Economy

Umberto C

Verified | Jun 13, 2025

Lisbon-Barcelona
Economy

My flight, originally scheduled for...

My flight, originally scheduled for 7:05am, was delayed until nearly 11:00am, resulting in significant disruption to my plans upon arrival in Barcelona. Due to the delay, I missed my pre-arranged transfers from the airport and was forced to take a taxi at personal expense. Most importantly, the delay caused me to miss a scheduled event I was meant to attend, which had a considerable impact on my day. Very disappointing experience overall

Lisbon-Barcelona
Economy

Christy S

Verified | Jun 13, 2025

Naples-London
Economy

If the delay was not...

If the delay was not a direct fault of easyJet, I have no doubt easyJet would let us know on the spot. We were not given a reason. Also aircraft easyJet provided for flight U28356 was not big enough, 8 passengers could not board the flight & waited with us in the airport for next flight. Other airlines arrivals to Gatwick on same day, similar arrival times to us seemed to have landed with no such issue.

Naples-London
Economy

Jose A

Verified | Apr 17, 2025

Alicante-Manchester
Economy

Flight was cancelled in the...

Flight was cancelled in the end, at first was delayed, the plane designated to take me from Alicante to Manchester never even arrived to the airport. EasyJet offered refreshment voucher and then a rebooked flight following day.

Alicante-Manchester
Economy

Korbey Z

Verified | Apr 7, 2025

Lisbon-Manchester
Economy

We were scheduled to fly...

We were scheduled to fly at 21:15pm and arrive in Manchester at approximately 12:15am but never left the runway due to a ‘technical error’ We were on the run way, for a hour and 45 minutes before we found out what was going on, we were told the engineers were fixing the problem but a further hour and 45 minutes before finding out they couldn’t fix the issue. This was after we aborted take off whilst on the runway. This resulted in me missing work the following day/night which also results in losing out on a full days pay in work.

Lisbon-Manchester
Economy

Susan D

Verified | Mar 27, 2025

London-Athens
Economy

Plane delayed for over 9...

Plane delayed for over 9 hours. On plane as scheduled, on tarmac for two hours, then got off. Waited in terminal for over 9 hours. Phone died and no phone charger with right socket so had to buy one. Airline told us warning equipment was broken so had to change planes. We missed a whole day of our holiday, missed our transfer and taxi. We didn't arrive till midnight in Greece. Airline didn't provide voucher larger than £2 until I had to ask 5 hours later.

London-Athens
Economy

Maeva F

Verified | Nov 21, 2024

Paris-Bilbao
Economy

Flight diverted to Bordeaux. Airline...

Flight diverted to Bordeaux. Airline did not provide onward travel. Only gave option to return to Manchester. Accommodation already booked at original destination. Had to make our own arrangements for onward journey. Should have arrived at Bilbao at 11am but finally arrived at destination at 1.30am following day.

Paris-Bilbao
Economy

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Value for money
Food and beverage
Legroom & seat comfort
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3.48

199013

3/5 overall

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easyJet Reviews and Ratings

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