NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,876 REVIEWS
830,000 cases, 98% of court cases won

easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Lauren J

Verified | Feb 18, 2026

Paris-Birmingham
Economy

Flight cancellation

Poor customer service after a cancelled flight from CDG. We were abruptly asked to move into a cancelled flight queue just as our flight was cancelled just before bag check in opened then left there with no staff member to help us. There were lots of confused passengers and fortunately once I had worked out how to use the app to rebook flight and hotel I then helped other families.

Paris-Birmingham
Economy

Jacqueline A

Verified | Jan 27, 2026

Athens-Manchester
Economy

Flight delay

Unwilling to accept real reason for compensation claim. Just keep saying the delay was due to a medical emergency on the inbound flight when the first half hour was because of a medical emergency and the other 4 hours delays was due to a water leak in the galley

Athens-Manchester
Economy

Ferenz B

Verified | Jan 21, 2026

Belfast-London
Economy

Flight took off, returned to depart...

Flight took off, returned to departure airport, flight rescheduled to 11am the next day, over 14 hours later. We were kept on plan while alternative plans were made. Airline said it was because of a suspicious smell in the cockpit that they had to return to Belfast. Airline provided no support in terminal for a prolonged period of time. I gave up and rang my elderly father to come and collect me, and return me to the airport the next day. Due to change in day and time I had to get a taxi from the airport, a family member (my brother) was going to be collecting me from airport for original flight schedule.

Belfast-London
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to £520 for Flight delay.

See if you can claim now.

Susie L

Verified | Jan 21, 2026

London-Bristol
Economy

I was expected to land 10:15 (UK ti...

I was expected to land 10:15 (UK time) and I will now land 12:22 (UK time). My flight is late from 9:55 till 12:20 and the additional flight time of 1:20 I will be 3hours now behind before I land in Bristol. All I received was a food voucher, no explanation on the email. Other than that, my plans are disrupted I will be extremely late to a job opportunity and my lift cannot make it anymore. So addition costs of travel will now be needed to get a bus or train to Cardiff.

London-Bristol
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to £520 in compensation.

Check here.

Scotie C

Verified | Jan 21, 2026

Manchester-Glasgow
Economy

I flew from Manchester which is aro...

I flew from Manchester which is around 2 hours from my house to then arrive at the airport and be delayed for around 3 hours (2 hours in the airport & around 1 hour 30 on the plane). I had shared transfers booked which resulted in me having to pay for another as they couldn’t wait over 3 hours for me.

Manchester-Glasgow
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to £520 in compensation.

Want to see if you’re eligible?

Garry M

Verified | Jan 21, 2026

London-Paris
Economy

Our original flight was cancelled. ...

Our original flight was cancelled. We were then able to change flight free of charge. But the flight out was then delayed over an hour and the new flight home was delayed nearly 4 hours causing a lot of disruption over the weekend meaning a lot of our plans had to be changed or cancelled causing extra expense and a lot of pain/frustration.

London-Paris
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to £520 compensation for Flight delay.

Claim in minutes.

Welsh C

Verified | Dec 19, 2025

Aberdeen-Lisbon
Economy

they are awful, no service

Only noticed flight had been cancelled when downloading outbound flight boarding passes. Easyjet have never informed me of the cacellation.

Overall

zero customer support service
none

Aberdeen-Lisbon
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £520 compensation for Flight cancellation.

Check your eligibility here.

Eric F

Verified | Dec 19, 2025

Newcastle-Sofia
Economy

I had to cancel my trip finally

Got to the airport in plenty of time, told when we got there that was a delay because our plane was delayed in Jersey. No other planes was available

Overall

no communication
nothing

Newcastle-Sofia
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to £520 in compensation.

Find out if you can make a claim now.

Sadie B

Verified | Nov 12, 2025

Paris-Liverpool
Economy

Horrific Customer Service!

Absolutely HORRIFIC customer service, I booked transfers through the easyjet app. Myself, my mum and my two children were collected from the hotel and taken to the wrong airport. The taxi company were given the wrong details. We had to rush to the taxi rank and get taken to the correct airport, which cost me a further £95. I completed the expenses form, however i had to select the flight was cancelled to be able t submit the form. I contacted Easy Jet to explain this and sent them evidence - it was rejected anyway. I have tried to call easy jet a number of times, I was hung up on and then another customer service agent pretended they couldn't hear me. I called from a different number and got through. I spoke to an agent who wasn't helpful at all and then hung up on me! If you have children and/or any additional needs do not use because when they screw up they don't care and you do not get help or a response. I have wasted hours travelling unnecessarily and trying to contact them to get my money back.

Overall

Terrible customer service
Lovely staff on board.

Paris-Liverpool
Economy

Anonymous member

Verified | Nov 6, 2025

London-Paris
Economy

Terrible experience with lost luggage – no support from EasyJet

I had a terrible experience with EasyJet after my luggage was lost on a recent flight. It’s been days since my trip, and I still haven’t received any updates or help from customer service. Trying to reach someone has been nearly impossible — the online system keeps redirecting me, and no one seems to take responsibility. I had important personal items in my suitcase, and the lack of communication is incredibly frustrating. I understand things can go wrong, but the complete absence of support and transparency from EasyJet makes the situation much worse. I expected at least some effort to help locate my bag or provide clear information, but all I’ve received are automated responses. I’ll think twice before flying with EasyJet again — this level of service is unacceptable.

Overall

Lost my luggage
None

London-Paris
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to £1,600 compensation for Lost or delayed baggage.

See if you qualify today.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

Join the conversation! What do you think of easyJet

See if you’re eligible for compensation

Compare easyJet with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

3 ways to claim compensation from easyJet

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
1. Fill in the feedback and claims form on the easyJet website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

easyJet Reviews and Ratings

Pros

Cons

Pros

Cons