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Finnair Reviews and Ratings

Check 18,633 verified passenger reviews to find out if Finnair is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Comfortable long-haul flights
Efficient check-in
In-flight entertainment

Cons

Minimal amenities
Delays and schedule changes
Poor communication

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Finnair reviews

3.69

Terrible
(43)
Poor
(4)
Average
(0)
Very Good
(0)
Excellent
(1)

Kolo M

Verified | Jan 30, 2026

London-New York
Premium economy

As we all know, junk flies from Fin...

As we all know, junk flies from Finair because it roars across the country to people. As we all know, junk flies from Finair because it roars across the country to people.

London-New York
Premium economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Maron O

Verified | Jan 7, 2026

Helsinki-Osaka
Economy

I used Finnair on the return leg of...

I used Finnair on the return leg of an Iceland tour, but my checked baggage was lost. I arrived in Japan on the January 4th 2026, and several days have passed, yet my luggage has still not been found. I have received very little communication from the airline. When I contacted customer service, the response was extremely inadequate. During the call, I was told that they needed to assist another customer and the call was abruptly disconnected. This cannot be described as a sincere or professional response. I am scheduled to travel overseas for work in the coming days, and the suitcase I was planning to use has not been returned, which has caused serious inconvenience. All the souvenirs I purchased during the tour are also missing. After researching online, I found that many other passengers have experienced similar issues with baggage delays or loss when using Finnair. In particular, there appear to be many cases where passengers receive no contact for over a week, or where the luggage is never returned at all, which is very concerning. If you plan to use Finnair, it is important to be aware that there may be a high risk of baggage delay or loss, and that the support provided in such situations may be insufficient. I am posting this review to help inform future travelers.

Overall

Poorest customer service air

Helsinki-Osaka
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or delayed baggage in most cases?

Check if you can claim compensation here.

Pierre Victoire Service

Verified | Oct 31, 2025

Paris-Shanghai
Economy

C'est une honte

L'erreur est humaine, mais la moindre des choses quand on cause du tort à quelqu'un est de réparer ce tort. J'attends donc une compensation de mon vol ( 400 euro par passager comme le stipule la loi européenne) pour les 10 heures de retard de Finnair Airlines sur mon vol AY1572. Pour le moment il me propose 188 € pour 5 passagers. c'est une honte ! To err is human, but the least one can do when causing harm to someone is to make amends. I therefore expect compensation for my flight (€400 per passenger as stipulated by European law) for the 10-hour delay caused by Finnair Airlines on my flight AY1572. For the moment, they are offering me €188 for 5 passengers. it's a disgrace!

Paris-Shanghai
Economy

Roosa O

Verified | Oct 22, 2025

Chania-Helsinki
Economy

Lento myöhässä

Finnair has had too many financially bad things happen this year that they have moved onto looking for loopholes not to pay compensation from delayed and cancelled flights claiming that "extraordinary circumstances" are the main cause behind the delay/cancellation. All trust lost towards Finnair.

Chania-Helsinki
Economy

Linas P

Verified | May 9, 2025

Riga-Helsinki
Economy

AY1076 (RIX-HEL) was delayed due...

AY1076 (RIX-HEL) was delayed due to a delay of the previous flight. I missed my connection to AY1339 (HEL-LHR) and was rebooked to AY1331 the next day. I missed my appointment in London so the entire trip was useless.

Riga-Helsinki
Economy

Liam T

Verified | May 9, 2025

Bangkok-Helsinki
Economy

I was scheduled to fly...

I was scheduled to fly in business class. The incoming flight from BKK to HEL was delayed and led to the missed connection onto AY1339 on the same day. I was rerouted to AY1331 but was downgraded to economy on the rerouted flight. I was supposed to receive compensation for the downgrade but received no response from Finnair.

Bangkok-Helsinki
Economy

Jules P

Verified | May 9, 2025

Helsinki-Brussels
Economy

We received a message in...

We received a message in the middle of the night telling us our flight had been changed to 9h later. No reason whatsoever was provided, no compensation of any form. We had to reschedule our shuttle to the airport, and from the airport in Brussels, we thankfully didn't lose any money.

Helsinki-Brussels
Economy

Clark T

Verified | May 9, 2025

Bangkok-Helsinki
Economy

FINNAIR AY142 to Helsinki departed...

FINNAIR AY142 to Helsinki departed Bangkok late by some 3 hours plus. Result was that I missed my connection flight from Helsinki to Manchester. Finnair arranged overnight hotel in Helsinki, and a detour to Heathrow Sunday morning. Final Outcome was that I arrived in Manchester some 20 hours late. I have submitted a claim for €600 Euro standard compensation to Finnair. My claim has been rejected; Finnair state that my departure from BKK was delayed because the plane had been held up in Helsinki ….due to boarding having been delayed in Helsinki. Finnair state that the delay in Helsinki was due to “extraordinary circumstances”.

Bangkok-Helsinki
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Finnair Ratings

All-time Rating & Reviews

Average Star Rating

3.69

Total Reviews count

18633

Review Sites Distribution

AirAdvisor
3.69
18633 (100%)
TripAdvisor
3.5
9121 (49.1%)
Flight Radar
4.25
4330 (23.3%)
Momondo
3.8
1430 (7.7%)

Kayak
3.8
1430 (7.7%)
Google
3.7
919 (4.9%)
Airlines-Inform
3.4
532 (2.9%)
FlightReport
3.7
250 (1.3%)
eSky.eu
4.2
186 (1%)
Airline Ratings
1.7
73 (0.4%)
TrustPilot
1.6
65 (0.3%)
eDreams
4.1
41 (0.2%)
Yelp
2.8
30 (0.2%)
PissedConsumer
1.9
28 (0.2%)
Productreview
1.6
18 (0.1%)
Tiket2
4
(%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Finnair

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.69

18633

4/5 overall

3 ways to claim compensation from Finnair

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Finnair by following the steps below
1. Fill in the feedback and claims form on the Finnair website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Finnair Reviews and Ratings

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