NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Air Arabia Reviews and Ratings

Check 12,113 verified passenger reviews to find out if Air Arabia is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Clean aircraft
Courteous cabin crew

Cons

Few in-flight amenities
Poor customer service
Frequent flight disruptions

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Arabia reviews

3.02

Terrible
(19)
Poor
(5)
Average
(3)
Very Good
(1)
Excellent
(1)

Adriana J

Verified | Jul 23, 2026

Stockholm-Sharjah
Economy

I got a meal voucher at the check-i...

I got a meal voucher at the check-in desk in airport for 15 Euros. I didn't have any other contacts with the airline and the voucher was enough for one drink only.

Stockholm-Sharjah
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

Find out in just a few clicks.

Anonymous member

Verified | Jun 6, 2026

Sharjah-Delhi
Economy

Very poor like miskinNot have meal...

Very poor like miskin Not have meal Sale inside fight like alibaba For luggage Department controler from black and not humanity Disgusted Waists of money

Overall

Poor like miskin
Not hv foot inside fight sale like alibaba

Sharjah-Delhi
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Hanna Zofia B

Verified | May 5, 2026

Krakow-Phuket
Economy

Flight delay

My arrival at the destination was delayed by 39 hours due to a delay in my initial flight. I'm officially entitled to compensation, which I didn't receive because Air Arabia offered vague answers. The entire correspondence dragged on for 4 months without any resolution. Air Arabia sometimes took 2 months to respond!

Krakow-Phuket
Economy

Vincenzo B

Verified | Apr 12, 2026

Milano-Sharjah
Economy
Claim escalated to airline

Cancellazione del volo

No refund for a flight that was cancelled due to war. They only give you the possibility to book a new flight, but they keep the money for the flight that never left the airport.

Milano-Sharjah
Economy
Claim escalated to airline

Anonymous member

Verified | Apr 7, 2026

Trivandrum-İstanbul
Economy

Misleading and contradictory responses

Air Arabia handled this refund issue very poorly and in a deeply misleading way. My original booking was cancelled by the airline, I rebooked with the same airline by paying extra on top of the existing amount, and that booking was cancelled as well. I then submitted the official refund request form clearly asking for the full amount to be returned to the original payment method. Their agent later confirmed in writing that this would be done and even quoted the amount, only for Air Arabia to later change the story and try to push voucher-style handling instead. It has been inconsistent, deceptive, and unnecessarily exhausting. No customer should have to chase this hard for money tied to flights the airline itself cancelled.

Overall

Misleading and contradictory responses

Trivandrum-İstanbul
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Berkay Ö

Verified | Apr 6, 2026

Istanbul-Male
Economy

Refused cash refund for honeymoon flights through an active war zone — Booking Ref: 6N***FC

I booked honeymoon flights (Istanbul → Sharjah → Malé) for May 2026 through Air Arabia's official website. The transit hub — Sharjah, UAE — is directly within the zone of the ongoing Iran-US-Israel armed conflict. Iran has issued explicit threats targeting the UAE, airspace has been operating in "exceptional" mode, and multiple governments have issued travel advisories against the region. I sent a formal legal notice citing Turkish Consumer Law (Law No. 6502), the Turkish Code of Obligations (Articles 136 & 138 on impossibility of performance), and Air Arabia's own force majeure clauses — demanding a full cash refund of AED 4,947.49 to my original credit card. Their response? A generic, copy-pasted reply about standard cancellation fees and store credit. Zero acknowledgement of the armed conflict. Zero engagement with the legal grounds raised. They want to charge AED 200 per passenger per sector as a "cancellation fee" — and lock the remainder as Air Arabia credit, usable only on future Air Arabia flights. Credit I have absolutely no intention of using, given that their only hub is in the middle of a war zone. This is not a customer service failure. This is a company exploiting fine print to profit from passengers who fear for their lives. I am now pursuing a credit card chargeback and filing formal complaints with the Turkish Directorate General of Civil Aviation (SHGM) and the Turkish Consumer Arbitration Panel. Avoid this airline. When it matters most, they will hide behind their terms and leave you with nothing.

Overall

Refused cash refund

Istanbul-Male
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

Sunil G

Verified | Mar 29, 2026

Sharjah-Colombo
Economy

I recently booked a flight with Air...

I recently booked a flight with Air Arabia as I was leaving Dubai. The ticket price was reasonable. However, my experience at Sharjah Airport was disappointing. The check-in staff were unprofessional and did not treat passengers with proper respect. Many staff members were using portable weighing scales and seemed focused on imposing excess baggage charges on passengers. Even laptop bags and ladies’ handbags were strictly counted within the cabin baggage allowance, which was unexpected. This is the first time I have encountered such a situation. Advice to other passengers: Please carefully read your booking details and ensure your luggage complies with the allowed weight. Be aware that the total cabin allowance may include your cabin bag, laptop bag, and handbag combined (for example, 7 kg + 3 kg combined limit). Laptop bags can easily exceed the limit, which may result in extra charges. In my case, I had to pay 500 AED for excess weight on my laptop bag. Additionally, some valuable items from my cabin baggage had to be discarded at the airport due to weight restrictions, which was very frustrating.

Overall

poor customer service on check in bags
good flight service

Sharjah-Colombo
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to €1,920 in compensation.

Check here.

Anonymous member

Verified | Jan 30, 2026

Islamabad-Bangkok
Economy

One of the pathetic airline just to...

One of the pathetic airline just to sell the ticket they sell tickets and overload and then they off load people what a rubbish and there supervisor on sharjah airport abdel afoof instead of apology he scream at us what a rubbish stuff

Overall

Air Arabia supervisor on sharjah airport well rubbish and have no manners
Nothing

Islamabad-Bangkok
Economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Alex E

Verified | Dec 30, 2026

Economy

Advise to not book this flight air ...

Advise to not book this flight air Arabia it’s always delay and it canceled every time if u wanna sleep in the airport u can do it it’s also very risky

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

Claim in minutes.

Srinavamani R

Verified | Dec 30, 2026

Trivandrum-Dammam
Economy

Flight delay

Give us compansation, because i am paying more money for short term connection flight and staying in airport more than 8 hour.

Trivandrum-Dammam
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Air Arabia Ratings

All-time Rating & Reviews

Average Star Rating

3.02

Total Reviews count

12113

Review Sites Distribution

AirAdvisor
3.02
12113 (100%)
TripAdvisor
2
4303 (35.6%)
TrustPilot
3.5
3978 (32.9%)
Google
4
2099 (17.4%)

Airlines-Inform
3
855 (7.1%)
Flight Radar
3.9
640 (5.3%)
Kayak
3.8
55 (0.5%)
Airline Ratings
2.3
28 (0.2%)
eSky.eu
4
22 (0.2%)
PissedConsumer
1.9
18 (0.1%)
FlightReport
3.4
15 (0.1%)
Tiket2
3
(%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of Air Arabia

See if you’re eligible for compensation

Compare Air Arabia with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.02

12113

3/5 overall

3 ways to claim compensation from Air Arabia

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Arabia by following the steps below
1. Fill in the feedback and claims form on the Air Arabia website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Air Arabia Reviews and Ratings

Pros

Cons

Pros

Cons