Check Compensation
Iberia Lost Baggage Compensation: How to claim reimbursement for Damaged & Delayed Luggage

Iberia Lost Baggage Compensation: How to claim reimbursement for Damaged & Delayed Luggage

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: December 26, 2023

Iberia ranked #1 this year in AirAdvisor’s 15 Best European Airlines Ranking. They also won the title “Most Punctual Airline in Europe” by Cirium. But how is Iberia for baggage mishandling? If you’ve taken a flight with Iberia and had trouble with damaged or lost luggage, you can get compensation from the airline if you follow certain steps.

Ready to find out how and when to submit your claim? Let’s take a closer look at exactly what you should do to file reports and compensation claims with Iberia.

Key Points

  1. You could receive up to approximately €1555 in compensation for delayed, damaged, or lost baggage.
  2. Your lost baggage compensation rights are enforced by the laws of the Montreal Convention.
  3. If you want to claim compensation for baggage mishandling, you need to follow specific steps within certain time frames or Iberia could deny your claim.

Passenger red luggage

Your Rights as an Iberia Passenger

Since Iberia is based in the EU, most passenger rights for baggage mishandling claims will be covered under the Montreal Convention. This treaty sets liability limits for the amount of compensation airlines are required to pay you for damaged and lost baggage. The amount is set by SDRs (Special Drawing Rights) which are a combined value of various currencies that equal approximately €1,555.

If you’ve had a flight delay or cancellation with Iberia, then your passenger rights are covered under European Regulation (EU) 261/2004.

What Causes Lost Baggage

  • Shortages in baggage handlers
  • Issues with machinery or technology on the plane
  • Conveyor belt malfunction
  • Outdated technology

Know the Difference Between Reports vs. Claims

A report: For baggage mishandling, you must file a report first. If you skip this step, you may not be eligible for compensation.

A claim: In order to receive compensation from Iberia, you need to submit a claim after you file a report for damaged or lost baggage.

Baggage on carousel

How to Report Lost & Delayed Baggage with Iberia

If you land at your final destination and you don’t receive your baggage from the carousel, then you should proceed by taking these steps within 6 hours of your arrival:

  1. Locate the Iberia Customer Service Desk
  2. Inform the agent of your missing baggage
  3. If no one is available, find the QR codes and scan them to open a PIR
  4. Complete a Property Irregularity Report (PIR) with the agent or online
  5. Obtain the PIR code and use it to track your baggage or to update information

After you file a report

Once you complete the report, Iberia will try to find your lost baggage. When they do, they will send it to you using the address you entered on the PIR. In the meantime, wait for them to contact you by email or SMS.

If 72 hours or 3 days passes and you still haven’t been reunited with your baggage, then you should contact Iberia’s Customer Service.

If more than 21 days have passed, you can begin the claim process for lost luggage compensation. The Montreal Convention considers baggage officially lost if it hasn’t been delivered to you after 21 days.

What about Essential Purchases

You will probably have to buy some essentials while your luggage is missing. Make sure that whatever you buy is, in fact, essential, and keep all of your receipts for these purchases.

You can submit these expenditures to Iberia for reimbursement within 21 days from the time you opened your Property Irregularity Report.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

How to File a Claim for Lost Baggage and Essentials

To file a compensation claim for your lost luggage, submit all your supporting documents to the appropriate form found on the Iberia site.

When to file your lost baggage claim with Iberia

When your baggage has been missing for more than 21 days, then it is considered officially lost, so wait until 21 days have passed before submitting a lost baggage compensation claim.

Iberia TimeTable

Documents needed for your claim

  1. Property Irregularity Report (PIR) info and code
  2. Your passport or other official photo ID
  3. Bag tag
  4. Boarding pass or flight itinerary
  5. Receipts for essential purchases

What to do next

Now that you’ve filed your claim, you have to wait for Iberia to make their assessment.

Contact their Customer Service for additional information about your claim.

Did you know that you could be compensated for a delayed or canceled flight? If you've experienced a flight disruption in the past 3 years, let AirAdvisor's team of legal experts help you file your claim! We have a 98% success rate, and we only get paid when you do! See if your flight is eligible!
Check eligibility

Damaged Baggage

How to file a damaged baggage report with Iberia

Did you collect your baggage and notice that it was damaged? If this is you, then you should follow these steps before you leave the airport and within 6 hours of your flight’s arrival:

  1. Find the Iberia Customer Service Desk in the baggage reclaim area
  2. Complete a Property Irregularity Report (PIR)
  3. Take photos of the damage (this isn’t required, but it will help you with your claim)
  4. Keep track of your PIR number
  5. Collect any receipts for essential purchases you had to make as a result of the damage

If you’ve already left the airport, you can report your damaged baggage on this form.

The next step is to begin the process of having Iberia repair your luggage by entering your information on this page.

File a damaged baggage compensation claim with Iberia

Once you’ve filed a report with Iberia, you can begin your baggage compensation claim. Ensure that you file your claim within 7 days of receiving your baggage.

Information you need to provide for a damaged baggage claim:

  • Information from your Property Irregularity Report
  • Bag Tag info
  • Your itinerary or boarding pass
  • A copy of your official photo ID

Iberia will not cover:

  • Normal wear and tear
  • Small rips, scuffs, or scratches
  • Damage due to improper packing
  • Damage due to poorly made luggage

What to do next

Now that you’ve filed your damaged baggage claim, you will have to wait until Iberia processes your claim. You can also check your claim’s status by using your PIR number/code.

Red Suitcase

About Iberia

Founded in 1927, Iberia is Spain’s largest airline with routes to 138 destinations in the Americas, Europe, the Middle East and Africa. Based in Madrid, Iberia also partners with other airlines for an additional 380 connecting flights.


If you’ve run into problems with baggage mishandling, you can get the compensation you’re owed if you follow the steps we covered. Pay especially close attention to filing claims and reports within the deadlines. If you stay patient, organized, and on time with your submissions, Iberia should reimburse for your trouble.

Need help with the claims process? At AirAdvisor, we’re hoping to offer baggage claim services sometime in the near future, but in the meantime we’d love to help you get compensated for flight disruptions.

Have you had a canceled flight in the last 3 years? Find out if you’re eligible for compensation!Check eligibility

People Also Ask

What do I do about filing for lost and damaged baggage if I’ve had connecting flights with other airlines?

If you had multiple carriers in your flight itinerary, you will have to contact the airline that operated the final leg of your trip and file reports and claims through them.

I lost a personal item that was part of my cabin luggage. What can I do to find it?

If you lost part of your hand luggage or a personal belongings, then make your way to the Lost and Found office or visit Iberia’s online form for lost items.

You might also like:

Flight Compensation Calculator
Flight Compensation Calculator

Flight Compensation Calculator:

Check if you are entitled to flight delay compensation in just 3 minutes.
Free Instant Check

Free Instant Check

No Win, No Fee

No Win, No Fee

Ready to claim your £520 (€600) now?

It takes less than 5 minutes

Claim compensation

AirAdvisor has been featured in:

  • CNN
  • Forbes
  • USA Today
  • Mirror