Check Compensation
Iberia Airlines logo

Iberia Airlines Complaints

Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.2

Jump to complaints

Contact Information

Mailing Address:

IBERIA LAE SA Operadora Unipersonal
C/ Martínez Villergas, 49 28027 Madrid, Spain

Phone:

+1 800 772 4642 US
+44 0 20 3003 2109 UK

Search for my flight

Recent Iberia flights eligible for compensation
close
Iberia Airlines Complaints: Contact Number, Email and Form

Iberia Airlines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated:

As an Iberia Airlines passenger, you may have encountered an issue that has left you feeling compelled to complain to the airline. However, you might be unsure how to complain, what compensation to ask for, or if you even have reasonable grounds on which to complain.

AirAdvisor is the organisation you can lean on to check your eligibility for compensation and file a claim against an airline. In this article, we discuss all you need to know about Iberia Airlines complaints, including what you can complain about and how to submit your complaint.

What Can You Make a Complaint About

From delayed, cancelled or diverted flights to poor customer service and overbooking, there are many things that you are within your rights to complain about when travelling by air. As an Iberia Airlines traveller, you may approach the airline regarding flight delay compensation, cancelled flight compensation, or even a full flight refund. You might also feel compelled to seek compensation in the case of bad in-flight service or various baggage complaints.

To benefit from Iberia Airlines' delayed or cancelled flight compensation, you need to have held a ticket for a flight that was delayed over 3 hours or cancelled by the airline for reasons within their control. The compensation amount for delays typically ranges from €250 to €600. The amount of compensation that you can receive for a cancelled flight depends on various factors. For example, if Iberia Airlines cancels your flight (of fewer than 1,500 kilometres) within 14 days of your scheduled departure time, you may be eligible for €250 in compensation.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Know Your Passenger Rights

Knowing your rights as an air traveller is essential for peace of mind. European Union Regulation 261/2004 establishes certain rights for you as an air traveller in the EU. Some of these rights include:

  • Right to compensation: If your flight is cancelled or delayed by three hours or more, you're entitled to compensation, unless the airline can prove that extraordinary circumstances beyond its control caused the delay or cancellation.
  • Right to care and assistance: If you experience a delay in excess of two hours, you're entitled to free meals and refreshments, access to communication facilities, and, if necessary, accommodation and transportation to and from the airport.
  • Right to rerouting or refund: If your flight is cancelled, you have the right to choose between rerouting to your final destination under comparable conditions or having the ticket price refunded to you.
  • Right to compensation for denied boarding: If an airline denies you boarding due to overbooking, you may be entitled to compensation, unless the airline can prove that the denial was necessary for operational, safety or security reasons.
  • Right to information: Airlines are required to inform you of their rights under EU Regulation 261/2004, including the right to compensation and care and assistance, in writing or through an announcement at the airport.

It's important to note that these rights only apply to flights departing from an EU airport or arriving at an EU airport on an EU airline.

an Iberia airplane in flight

How to Make a Complaint to Iberia Airlines

Below, you can explore a step-by-step guide to one way of submitting a complaint to Iberia Airlines:

  1. Gather the necessary information and documentation: Before you lodge an Iberia Airlines complaint, it's essential to gather all the supporting information. This information might include flight details, booking confirmation numbers, boarding passes and receipts for any additional expenses incurred.
  2. Contact Iberia customer service: Once you have the information required to substantiate your claim, you can contact the Iberia Airlines customer service department and let them know of the issue you experienced and the compensation you seek. Visiting the 'Contact Us' section of their website will provide you with numerous ways to do this.
  3. Escalate the complaint: If you don't receive a response, or find it dissatisfactory when you do, you can escalate the complaint. You can do this by recontacting their customer service department or by getting in touch with the relevant regulatory body.
  4. Consider seeking third-party support: If you believe that your rights have been violated or that Iberia Airlines has breached its contract with you, you may wish to consider seeking the support of an organisation like AirAdvisor, which can ensure your complaint is taken seriously and addressed appropriately.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Ways to Make a Complaint to Iberia Airlines

If you wish to contact Iberia Airlines to make a complaint, you may consider one of the following methods:

Iberia Airlines Complaints Email

While there are some email addresses for Iberia Airlines, there isn't a dedicated one for complaints. For a written complaint, consider using their complaints form.

Iberia Airlines Complaints Phone Number

On their 'Customer Services' page, select your country or region from the drop-down menu and the website will display the relevant phone numbers for Iberia Airlines' customer care team.

Iberia Airlines Complaints Live Chat

You can access the airline's live chat by clicking on the 'Chat with us' button located at the bottom right corner of your screen.

How to Fill Out an Iberia Airlines Complaints Form for Cancelled or Delayed Flights

At AirAdvisor, we offer a free and user-friendly tool that allows you to check your eligibility for compensation and file a claim against the airline responsible for the disruption. Simply select the 'Claim Compensation' option on our website and follow the prompts before submitting your claim. We charge a commission fee for successful claims, which we deduct from the compensation payout you receive.

Iberia Airlines Complaint Response Time

Under EU regulations, Iberia Airlines has 28 days to respond to a complaint.

FAQ / Common Questions: Iberia Airlines Complaints

Listed below are FAQs regarding Iberia Airlines complaints, along with their corresponding answers for your reference:

How do I make a complaint to Iberia Airlines?

Via their complaints form, phone or live chat.

How do I contact Iberia Airlines;directly?

By phone or through their live chat function.

Does Iberia Airlines ever give refunds?

In cases whereby passengers are eligible for one, yes.

How long does Iberia Airlines take to respond to complaints?

Typically, up to 28 days.

Is it worth complaining to Iberia Airlines?

Yes, if you have reasonable grounds for your complaint.

Does Iberia Airlines have a live chat?

It does, you can talk to a chatbot first that'll transfer you to a customer care representative if it can't help you out.

Why is my Iberia Airlines refund taking so long?

Some refunds can take longer than others to process.

How much does Iberia Airlines charge for special assistance?

There is no cost for special assistance for passengers with disabilities or reduced mobility on Iberia Airlines flights.

Can you sue Iberia Airlines?

Whether or not to sue an airline depends on the specific circumstances of your case. In general, suing an airline can be a complex and time-consuming process that may involve significant legal fees and resources.

How reliable is Iberia Airlines?

Iberia Airlines generally has a good reputation as a reliable airline. The airline has been operating for over 90 years and has established a strong presence in the European aviation market, offering a range of domestic and international flights to destinations in Europe, Africa, Asia and the Americas.

Flight Compensation Calculator

Had Issues with Iberia Flight?

You might be able to get up to £520 (€600) for your trouble!
Free Instant Check

Free Instant Check

Free Instant Check

No Win, No Fee

Complaints

Manon Limone

Technical problems

Apr 16, 2025
My flight was cancelled, so I had to change my train ticket to get to Madrid airport, at extra cost (see OUI GO invoice).
Nelly Rutaganda

No reason given

Apr 12, 2025
I received an email that my scheduled flight from Madrid to Bogota was changed from 00.30am to 07.45am. I was originally supposef to arrive in Bogota 5.00am but due to this change and delay I arrived in Bogota 11.15am. My end destinatiol was Cartagena and due to this delay I missed my connectiom flight from Bogota scheduled at 6.40am and had to take another flight from Bogota at 3.17pm which further delayed my arrival at final destination which was supposed to be 30th March 8.13am but due to the delay I arrived in Cartagena 30th March 4.51pm.
Andrea Gomez Sanchez

Apr 11, 2025
I lost a whole day with my family. I am a resident physician and I only have 20 days off a year. Losing a whole day off stuck in a city I did not want to be is a big perjudice. In addition, my original flight was direct to Barcelona and the flight they offered me was to Paris. So I had to wait 2 additional hours and take and additional flight from Paris to Barcelona.
Nancy John

Technical problems

Apr 10, 2025
Airline not interested delayed flight because of faulty Tyre therefore missing connections in Madrid had to stay in a hotel provided by them with no suitcases . We arrived late food was appalling left overs no time for breakfast or lunch as being picked up to go to airport again . We missed two days hotel accommodation and transfers In Puerto Rico arriving late late Thursday nite Friday morning head to port to collect ship. The airline don’t seem to recognize any of this Or even asking for receipts when clearly we missed our connections incurring more charges . Also I incurred overweight baggage fee when I was unable to buy extra luggage online going and returning I have receipts for these too .
Debra Bakman

Was put on the carrier (Level) instead of Iberia

Apr 8, 2025
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1

confidental
My flight was scheduled with Iberia through American Airlines. When I checked in at the Iberia counter, and was taken to the gate by wheelchair, I noticed that I was not with Iberia. I was told that it was a subsidiary for Iberia and American, which is not true. This flight was dirty, wasn't given a blanket or pillow, and my seat was filthy. This is not what I payed for. I requested a wheel chair, and it was not there when I departed the plane. I had to walk to customs, wait in line at customs, get my baggage, and stand outside waiting for my ride for an hour and a half. Iberia was to arrive at LAX at 6:10PM. Level arrived an hour and a half earlier. I have spent 2 days now talking to American Airlines who claims it is Iberia's responsibility of what happened, and after calling Iberia Airlines 2 times, I was told it was American Airlines. I am a cancer patient, have a bad back, and knees, and I should not have had to go through this, as well as, any healthy person. American Airlines representatives have been extremely helpful and claims that they never heard of Level Airlines and Level Airlines are not a subsidiary of American Airlines, and I should have never been put on this flight. Your representatives, Anbres and the other one I spoke to today were rude, wouldn't put me through to a supervisor when asked, and kept telling me it was American Airlines responsibility. I am asking for monetary compensation for this horrible experience.
Preferred solution: Refund
Fabrice Savolle

No reason given

Apr 1, 2025
My flight from Madrid was delayed, which caused us to miss our connecting flight to Lyon. Consequently, we were placed on standby for the 4:50 PM flight. Although I was able to board this flight, my two children were not accommodated until the 9:55 PM flight. As a result, our final arrival time was 11:45 PM instead of the scheduled 11:55 AM—a delay of nearly 12 hours. The disruption did not end there. After finally landing, we had to drive 2½ hours to our ski resort, and we did not reach our hotel until 3:30 AM. This delay resulted in the loss of an entire half day and incurred significant additional costs during our stay at Club Med “La Rosière.” To further compound the situation, one of our three checked bags never arrived. As of Tuesday at 5:45 PM, I have yet to receive any update regarding its whereabouts. Lastly, I have been informed that proof of travel for my children on the Miami–Madrid flight is required, yet their boarding passes were discarded. I believe it is the airline’s responsibility to maintain accurate records of all passengers, and I should not be penalized for this oversight. This entire experience has been nothing short of a nightmare. I expect immediate action to resolve the missing baggage issue and a prompt explanation for the severe mismanagement of our itinerary. I look forward to your swift response and a satisfactory resolution to these matters. Sincerely, Fabrice Savolle

List of airlines

Why Trust Reviews on AirAdvisor?

  • Professional auto and manual moderation
  • Equal opportunity and protection
  • Verified content
  • 410,000+ clients trust AirAdvisor
  • Only genuine complaints
  • Helping air passengers since 2017

Ready to claim your £520 (€600) now?

It takes less than 5 minutes

Claim compensation

AirAdvisor has been featured in:

  • CNN
  • Forbes
  • USA Today
  • Mirror