Iberia Airlines Complaints: Contact Number, Email and Form

My flight was cancelled after delaying the boarding for 1 h. Flight cancellation due to technical difficulties. Our next flight was a day later. I arrived to my final destination with 24h delays. I missed on Thursday a whole day of meetings at work and had to take it off!!! Airline did not want to provide any accommodation but after insisting, they did provide a hotel with dinner and breakfast.

The following was sent to LEVEL/IBERIA airlines who refused payment and referred us to Vueling Airines for compensation. It was extremely upsetting to have experienced this behavior after a wonderful stay in Barcelona. I am a disabled person and require a motorized wheel chair/scooter that is powered by a lithium battery. When departing on LEVEL airline from Miami, December 4, 2024 to Barcelona, the battery was removed from the wheel chair and the wheel chair was checked with the luggage. LEVEL airline personnel read the specifications of the battery and determined I was allowed to carry it on the aircraft in my carry-on. I also confirmed this with Iberia’s Customer Service when I booked two (2) roundtrip tickets and they assured me I could carry the battery on-board with me personally. Departing Barcelona for Miami on December 22, 2024, the LEVEL/Iberia counter agent checked one (1) piece of luggage and provided a claim check for said bag before moving on to check the wheel chair/scooter. I showed the battery specifications and authorization from my healthcare provider to use a motorized wheel chair/scooter to the ticket agent along with our two (2) passports: one (1) for myself and one (1) for my wife. A LEVEL/Iberia supervisor was called to clarify about the battery. IB Agent # 425587 said he was the only Supervisor working and that he had the authority to deny us boarding due to the battery size. LEVEL/Iberia airport personnel refused to let us board the plane with the wheel chair/scooter. LEVEL/Iberia airport personnel would not allow us to bring the same battery on board that LEVEL/Iberia personnel in MIAMI allowed. I explained to the LEVEL/Iberia personnel in Barcelona that LEVEL/Iberia personnel in MIAMI allowed us to board the plane with the battery and fly to Barcelona without any issues. The LEVEL/Iberia Supervisor Agent # 425587 in Barcelona, Spain was not friendly. His tone was very arrogant and nasty. He refused to provide us with his name or employee number when we asked for it. We then asked to speak with “his” supervisor and he denied us access. He said he was the final authority in this situation. After heated discussions (us in English), him, mostly in Spanish (which we don’t understand), he walked away. He returned about 15-minutes later and sat down at the ticket agent’s station and cancelled our return tickets. A security guard was summoned and explained to us that the supervisor had cancelled our return tickets with no mention of our one (1) checked bag. The Security Guard was able to provide us with the Supervisor’s employee number. The Supervisor then stood up and walked away. No other explanation or assistance for my wife or myself to return home. He just cancelled our Tickets!! Ticketing Information for the roundtrip tickets: ConfirmaBon# YB5GFR LEVEL FLT# VY9780 MIAMI-BARCELONA, December 4, 2024 LEVEL FLT# VY9779 BARCELONA_MIAMI, December 22, 2024 Also, LEVEL/Iberia was unable to retrieve the one (1) checked bag at the Barcelona airport. We recovered the one (1) checked bag upon our arrival in Miami International Airport in Miami, Florida. We found another airline the next morning who agreed to let us return to Miami with my wheel motorized chair/scooter and the battery. I was forced to buy two (2) one-way airfare Tickets from Barcelona to Miami on Swiss Air at a cost of $2,709.50 US dollars. The flight left 6:35AM Barcelona time and arrived in Miami via Zurich at 1700 Miami time after flight delays. Swiss Air allowed the motorized wheel chair/scooter on the aircraft as luggage and I carried the lithium battery on board the aircraft as Swiss Air confirmed the battery was within their accepted specs to be on a plane. ONLY LEVEL/Iberia Spain REFUSED TO ALLOW ME TO BOARD WITH THE MOTORIZED WHEEL CHAIR/SCOOTER AND BATTERY. Because LEVEL/Iberia REFUSED us travel back to the U.S., cancelled our tickets for the flight and left us STRANDED in the Barcelona airport, we stood out as American tourists, and we were targeted and robbed! Robbed of our luggage which contained money (approx $800 US), jewelry and clothes valued at approximately $30,000 US. A Police Report was filed in the Barcelona Airport with the Barcelona Airport Police: Police Report # 1246203/2024. Police report is available if needed. Luckily, I had both passports in my waist pouch so we were able to prove our identity and could leave Barcelona, Spain. In addition to the above items mentioned that were stolen, the charging unit for my motorized wheel chair/scooter was in the stolen luggage as well as our wallets, with credit cards, driver’s licenses, house and car keys. We were stranded once again and in Miami this time. We had no car keys to gain access to our car so that we could drive home and no house keys to gain access to our house. We had to ask a friend late at night to pick us up in Miami and drive us to our home in Parkland, Florida. A friend who lives 102 miles away (one way) and as a favor, drove to Miami to pick us up. Upon arriving back at our house, we had to wake up a neighbor who had our emergency house key to open our door. This is just the start of being inconvenienced at home as a result of LEVEL/Iberia actions in Barcelona. To gain access to our car at Miami International Airport, we had to drive back to Miami International Airport in our second car and hire a mobile locksmith to open my parked car and produce new keys so we could drive it. That set us back $588.00 U.S. But it doesn’t end there. Our wallets, which were stolen contained all our personal information: driver’s licenses, car registration, our home address and house keys. To be safe and feel safe, we had all the house door locks changed so the stolen keys would no longer work in opening the house doors. That set us back another $565.00 U.S. We demand a FULL RE-Imbursement of $1,153.00 U.S. of these costs from LEVEL/Iberia as additional compensation for the inconvenience caused by LEVEL/Iberia actions in Barcelona. And since returning home, I am unable to use my motorized wheel chair/scooter as the battery is dead and I am immobile without it. The charging unit for the motorized wheel chair/scooter is on back order with the manufacturer and I will have to wait until it becomes available. So even at home in the U.S., I am being inconvenienced due to the actions of LEVEL/Iberia in Barcelona. We demand a full refund from LEVEL/Iberia airlines for the one-way airfare for two (2) people, of $609.99 US from Barcelona to Miami which is half of the full roundtrip airfare of $1,219.98 US paid from Miami to Barcelona and Barcelona to Miami. In addition, we demand LEVEL/Iberia repay us for the purchase of our two (2) one-way tickets purchased on Swiss Air from Barcelona to Miami in the amount of $2,709.50 US. The treatment by LEVEL/Iberia airline personnel was atrocious and uncalled for to anyone traveling using your airline but, especially me because I am a disabled person. Neil & Fran Geller 10845 NW 66 Court Parkland, Florida 33076 (954) 464-4201/4202

The following was sent to LEVEL/IBERIA airlines who refused payment and referred us to Vueling Airines for compensation. It was extremely upsetting to have experienced this behavior after a wonderful stay in Barcelona. I am a disabled person and require a motorized wheel chair/scooter that is powered by a lithium battery. When departing on LEVEL airline from Miami, December 4, 2024 to Barcelona, the battery was removed from the wheel chair and the wheel chair was checked with the luggage. LEVEL airline personnel read the specifications of the battery and determined I was allowed to carry it on the aircraft in my carry-on. I also confirmed this with Iberia’s Customer Service when I booked two (2) roundtrip tickets and they assured me I could carry the battery on-board with me personally. Departing Barcelona for Miami on December 22, 2024, the LEVEL/Iberia counter agent checked one (1) piece of luggage and provided a claim check for said bag before moving on to check the wheel chair/scooter. I showed the battery specifications and authorization from my healthcare provider to use a motorized wheel chair/scooter to the ticket agent along with our two (2) passports: one (1) for myself and one (1) for my wife. A LEVEL/Iberia supervisor was called to clarify about the battery. IB Agent # 425587 said he was the only Supervisor working and that he had the authority to deny us boarding due to the battery size. LEVEL/Iberia airport personnel refused to let us board the plane with the wheel chair/scooter. LEVEL/Iberia airport personnel would not allow us to bring the same battery on board that LEVEL/Iberia personnel in MIAMI allowed. I explained to the LEVEL/Iberia personnel in Barcelona that LEVEL/Iberia personnel in MIAMI allowed us to board the plane with the battery and fly to Barcelona without any issues. The LEVEL/Iberia Supervisor Agent # 425587 in Barcelona, Spain was not friendly. His tone was very arrogant and nasty. He refused to provide us with his name or employee number when we asked for it. We then asked to speak with “his” supervisor and he denied us access. He said he was the final authority in this situation. After heated discussions (us in English), him, mostly in Spanish (which we don’t understand), he walked away. He returned about 15-minutes later and sat down at the ticket agent’s station and cancelled our return tickets. A security guard was summoned and explained to us that the supervisor had cancelled our return tickets with no mention of our one (1) checked bag. The Security Guard was able to provide us with the Supervisor’s employee number. The Supervisor then stood up and walked away. No other explanation or assistance for my wife or myself to return home. He just cancelled our Tickets!! Ticketing Information for the roundtrip tickets: ConfirmaBon# YB5GFR LEVEL FLT# VY9780 MIAMI-BARCELONA, December 4, 2024 LEVEL FLT# VY9779 BARCELONA_MIAMI, December 22, 2024 Also, LEVEL/Iberia was unable to retrieve the one (1) checked bag at the Barcelona airport. We recovered the one (1) checked bag upon our arrival in Miami International Airport in Miami, Florida. We found another airline the next morning who agreed to let us return to Miami with my wheel motorized chair/scooter and the battery. I was forced to buy two (2) one-way airfare Tickets from Barcelona to Miami on Swiss Air at a cost of $2,709.50 US dollars. The flight left 6:35AM Barcelona time and arrived in Miami via Zurich at 1700 Miami time after flight delays. Swiss Air allowed the motorized wheel chair/scooter on the aircraft as luggage and I carried the lithium battery on board the aircraft as Swiss Air confirmed the battery was within their accepted specs to be on a plane. ONLY LEVEL/Iberia Spain REFUSED TO ALLOW ME TO BOARD WITH THE MOTORIZED WHEEL CHAIR/SCOOTER AND BATTERY. Because LEVEL/Iberia REFUSED us travel back to the U.S., cancelled our tickets for the flight and left us STRANDED in the Barcelona airport, we stood out as American tourists, and we were targeted and robbed! Robbed of our luggage which contained money (approx $800 US), jewelry and clothes valued at approximately $30,000 US. A Police Report was filed in the Barcelona Airport with the Barcelona Airport Police: Police Report # 1246203/2024. Police report is available if needed. Luckily, I had both passports in my waist pouch so we were able to prove our identity and could leave Barcelona, Spain. In addition to the above items mentioned that were stolen, the charging unit for my motorized wheel chair/scooter was in the stolen luggage as well as our wallets, with credit cards, driver’s licenses, house and car keys. We were stranded once again and in Miami this time. We had no car keys to gain access to our car so that we could drive home and no house keys to gain access to our house. We had to ask a friend late at night to pick us up in Miami and drive us to our home in Parkland, Florida. A friend who lives 102 miles away (one way) and as a favor, drove to Miami to pick us up. Upon arriving back at our house, we had to wake up a neighbor who had our emergency house key to open our door. This is just the start of being inconvenienced at home as a result of LEVEL/Iberia actions in Barcelona. To gain access to our car at Miami International Airport, we had to drive back to Miami International Airport in our second car and hire a mobile locksmith to open my parked car and produce new keys so we could drive it. That set us back $588.00 U.S. But it doesn’t end there. Our wallets, which were stolen contained all our personal information: driver’s licenses, car registration, our home address and house keys. To be safe and feel safe, we had all the house door locks changed so the stolen keys would no longer work in opening the house doors. That set us back another $565.00 U.S. We demand a FULL RE-Imbursement of $1,153.00 U.S. of these costs from LEVEL/Iberia as additional compensation for the inconvenience caused by LEVEL/Iberia actions in Barcelona. And since returning home, I am unable to use my motorized wheel chair/scooter as the battery is dead and I am immobile without it. The charging unit for the motorized wheel chair/scooter is on back order with the manufacturer and I will have to wait until it becomes available. So even at home in the U.S., I am being inconvenienced due to the actions of LEVEL/Iberia in Barcelona. We demand a full refund from LEVEL/Iberia airlines for the one-way airfare for two (2) people, of $609.99 US from Barcelona to Miami which is half of the full roundtrip airfare of $1,219.98 US paid from Miami to Barcelona and Barcelona to Miami. In addition, we demand LEVEL/Iberia repay us for the purchase of our two (2) one-way tickets purchased on Swiss Air from Barcelona to Miami in the amount of $2,709.50 US. The treatment by LEVEL/Iberia airline personnel was atrocious and uncalled for to anyone traveling using your airline but, especially me because I am a disabled person. Neil & Fran Geller 10845 NW 66 Court Parkland, Florida 33076 (954) 464-4201/4202

At 12:54 Jan 15 we were told our 12:35 flight was cancelled. I was booked on the same flight the next day Jan 16 - i was given a hotel and meal voucher. But i have now missed a day of work since i was due back in the office tomorrow and now i will spend that day traveling back to Boston.

Flight was delayed and changed for the day after and it’s the second time this happens with the same airline company. I was notified yesterday at 11pm.

My flight got cancelled on the same day of departure without any reason. It’s the second time that I purchase with this airline company and they cancel my flight.