WestJet Complaints: How to Contact and Submit Via Form, Phone, Email

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  September 12, 2024

WestJet, even with an on-time performance score of just 69%, still ranked 7th among North American airlines. Nonetheless, there’s plenty of room for improvement. If you’re trying to figure out how to file a complaint against the airline for flight disruptions or anything else, keep reading. We’re going to show you:

1. The most common WestJet complaints
2. Your passenger rights in Canada
3. Ways to contact the airline
4. How to put together a WestJet complaint
5. How AirAdvisor can help your claim be more successful

Claim with AirAdvisor and get up to $1000 CAD compensation. Find out how much you’re owed today.Check Your Flight

What are Passengers Complaining About?

Aside from complaints for flight delays, cancellations, and bumped flights, WestJet has also received numerous complaints about:

• Poor customer service
• Inadequate communication
• WestJet delayed and lost baggage
• Lack of transparency with add-on fees

WestJet Passenger Rights

As a Canadian airline, WestJet must comply with the air passenger rights regulations established by the Canadian Transportation Agency.

This means that if you have a delayed or cancelled flight, you could be entitled to between $400 and $1000 CAD depending on the size of the airline and how late you arrived at your destination.

 Tricks for a Successful WestJet Complaint

Before you send your complaint, here are a few things to do and to consider.

• Earlier is better: Airlines can take a while to respond. Plus, the longer you wait to send your complaint, the more likely it is you’ll forget some details. Always lodge your complaint as soon as possible.
• Gather proof: The more documentation you can provide to WestJet, the better your chances of a successful outcome.
• Include accurate contact info: It’s easy to get caught up in sending your complaint and forget to add your own contact details. Make it easy for WestJet to contact you.
• Add as many details as possible: Especially for complaints about flight disruptions, be sure to include as many specifics as possible about your situation. Also, don’t be afraid to reference the Canadian Air Passenger Protection Regulations. Doing this shows that you are aware of your rights and that you expect to be compensated accordingly.

How To Contact WestJet for Complaints

WestJet Complaint Form

1. From the mainpage, use the search tool to look for “COMPENSATION”
2. From the search results, choose the first option
3. In the next window look for SUBMIT A CLAIM and select
4. Follow the prompts and submit.

WestJet Email

The airline’s email option on the site will take you to another form with several fields for you to add information.

WestJet Phone Numbers

The airline doesn’t provide a dedicated line for complaints. Also, it’s usually better to submit complaints through the form listed above.

• For general inquiries: 1-888-937-8538
• For baggage issues in North America: 1-966-666-6224
• For baggage issues outside North America: 1-403-444-2581

WestJet Live Chat

You can find the live chat by going to the Contact section of the official website. 

• On the Contact Us page, scroll down and look for SELF SERVE HUB. 
• Select that and scroll down until you see the CHAT WITH AN AGENT 

The Easiest Way to Lodge a WestJet Complaint

Here’s the easiest and most reliable way to get compensated for flight delays, cancellations, and other disruptions.

1. Go to AirAdvisor.com
2. Add the basic information about your WestJet flight
3. Click “Check Compensation”
4. Add additional information about you and your flight
5. AirAdvisor will contact the airline and begin working with WestJet to get you your compensation.

Avoid the hassle and uncertainty of submitting a claim on your own, and let the legal team at AirAdvisor do it for you!Check Your Flight

Why Trust AirAdvisor

We’ve been defending air passenger rights since 2017, and more than 300,000+ have trusted us with their claims. Our goal is to make the entire process smooth and easy while winning you the maximum compensation for your unique situation. 

In doing this, we want to be transparent about the fact we do deduct a small percentage of the successful claim amount, so we can continue helping passengers. At the same time, if we aren’t able to secure compensation for you, you don’t pay anything at all. So, basically, you have nothing to lose!

Get started on your claim today by entering your flight details below!
Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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