WestJet Complaints: How to Contact and Submit Via Form, Phone, Email

When booking in on line 24 hours prior to departure the website had us seated in different parts of the plane. Why when I booked as a couple? Went on the website to correct this and wanted to charge me $28.00 plus tax to do this, which I did to make the change. I contacted WestJet Live chat and was told if I had called them there would have been no charge, but nothing on the seat change that says that. Then contacted customer service by phone which was a waste of time. Now they tell me that there is a charge for every seat on the plane, even when they chose it for you. Really? Where are you supposed to sit when you purchase a ticket? I've flown WestJet forever and this is making me rethink my carrier.

They provided an € 8 voucher. I used it up for a tall Starbucks coffee As a result the flight delay, I nodded the opportunity to spend the evening with my cousin and her family, during my short stay in Dubai, and maximize the time between visiting with my friends and my cousin's family. They rebooked me into the next Emirates Airline - EK 046, at 2:30 pm that afternoon. And thus pushing my arrival in Dubai, from 7:00pm to 11:40 and it was well past midnight when I got out of the airport. I ended up using a Dragon Pass lounge voucher at the airport for my meals and refreshments.

I booked this flight and connection in good faith that all would proceed as scheduled. I have cancer (multiple myeloma) and osteoporosis. I required time in Vancouver to get from domestic to international. Given my condition, the original schedule would work. With the delay (actual arrival time - 9:05) I would not have made my connection. (Phoenix departing time 9:15) My stress and anxiety levels were high and in looking at options, I saw the next connections required a flight to Calgary,... a delay there in connecting to Phoenix. I chose the original flight to get me to Phoenix from YVR in about 3 hours...not the extended hours required to fly to Calgary.., wait and then connect to Phoenix. Quite simply my health would not have been able to handle that. I would like to know how to proceed to have a refund for my flight.

I have for years and was always happy to trust westjet with my travels as I’ve had good experiences. I had booked a flight for November 25 2024 from Edmonton- Calgary- Montego Bay Jamaica reservation # UFAUMX. I arrived at the airport two hours early which I was glad to do as there was a slow moving line. I remembered I previously checked in online so I left the line and went to the kiosk to get my boarding pass and bag tags. This trip was my first with oversized luggage so I asked a westjet agent how to proceed and she sent me to the oversized baggage area. After waiting there for a while the agent in that section informed me that she gave me the wrong information and I should go back to the regular line, which I was in before, to weigh and tag the bags. I finally got up to the front counter and the agent had me weigh my luggage and pay the oversized fee. After this she then informed me I had to join a different line as she couldn’t activate the tags. I was now starting to panic as my time was getting shorter and shorter and the cushion room I gave myself time wise was used up. I approached another agent and informed her I had to board soon and I was worried about missing my flight to which she replied “ohhhh don’t worry you’re good on time”. That made me relieved and I joined the line to activate my tags. I reached the front and when I informed the lady at the counter of this she started to interrogate me about the situation. I told her I had weighed and payed for the bags and was sent here by her colleague, who she could easily ask and resolve the whole issue. Instead of asking her colleague or even reweighing the bags she was insinuating that I was trying to sneak my bags in without paying. For a while I couldn’t help but feel she was thinking this way because I am a black woman as she wasn’t receptive or helpful at all. I was mortified as many other travellers were looking on and many were judging me for trying to “sneak on” my bags. After much hubbub I was now officially panicking as she wasn’t listening to a thing I said and I was worried I was going to miss my flight as it was now the time for me to board. She started insisting on seeing my receipt that I got from the other counter for my overweight bag and in my panicked state I couldn’t find it right away and was asking her to please confirm with her colleague. After a while I remember I threw something in the garbage i finally found the visa receipt in the garbage the other agent gave me and gave it to her while explaining that I had accidentally thrown it away along with the tracking portion of my tags and I had to dig in the garbage to get it. After she took the receipt she had me weigh my bags AGAIN before finally activating my tags and sending me to the oversized area where there was yet another line. I was shaking from panic as I had yet to even make it through security and my boarding time had passed minutes ago. I finally dropped the bags and had to run to security, where I arrived and could faintly hear them calling my name over the intercom for last chance boarding. I had to rush through security and sprint to my gate where I arrived just in time as they were about to close the doors. I was sweating and panting as I apologized to the agents while they scanned my pass and let me board the plane where I was once again totally embarrassed as I walked to me seat with everyone staring at me because I had held up the flight. Now if that whole ordeal was not enough, I arrived in Jamaica and they one of my bag did not arrive with me. These bags caused all that stress and made me almost miss my flight somehow did not make it to Jamaica. For all the interrogation I had to endure and running around I had to do to get my tags activated I expected better. I expected my bags to be in the airport when I arrive to Jamaica as that is the only outcome that makes sense after the rigorous checking and re checking! Instead I had to fill out a lost bag form in the Montego Bay airport, File #13153. Very disappointed Regular customer

As be arrived in Calgary at midnight, many people besides me missed their connection. Others received a hotel voucher (I found out the next day), but I did not. I had to pay for my own hotel and I would like to claim on the basis of equality. I was told it was a lightening strike and hence no compensation, but if others received vouchers on the same flight, I should be eligible too.

My flight was supposed to be 9:45pm then they said it was delayed and changed it to 10:15pm then again changed to 11:15pm then it was cancelled.. So I stayed in the airport and sleep in a bench and wait for the next day for my flight which is 6:00pm.. the following day it was moved again to 6:30pm and that was Nov 21.. being a senior citizen.. I had pain in my back because of the sleepless nights.. and stayed in the airport for 24 hours.. no body in the west jet staff give us food or accommodation.. they just told me to go home and come back 5 hours before the flight.. It was snowy outside and late in the evening.. so I decided to stay in the airport to keep myself safe..