WestJet Complaints: How to Contact and Submit Via Form, Phone, Email

I have an ongoing issue regarding my travel bank. WestJet has made it so difficult to use that I'm concerned it will expire before coming up with a resolution, meaning WestJet is basically robbing me of over $1,100.00. When looking for another solution to the problem I was told there would be fees applied and that WestJet isn't willing to continue to explore options. The agent I spoke with today (March 17, 2025) told me that I needed to accept these unsatisfactory conditions or she would have to terminate the call.

I am writing to express my frustration regarding the cancellation of my flight on March 5, 2025 with WestJet. Instead of my original Toronto to Saskatoon flight, I was rebooked to fly to Edmonton on March 6 at 7:00 PM, then to Saskatoon on March 7, arriving at 10:00 AM, causing a delay of over 24 hours. No accommodations or food were provided, and I had to stay in an airport and sleep for 3 hours only, since all nearby hotels were fully booked. I also had to purchase a new ticket with Porter Airlines for over $500, and I spent over $60 on meals, which I hadn’t planned for. I am diabetic and have other health conditions, which made the situation even worse. I could not eat properly, charge my phone, or access necessary medication, leading my family to worry so much that they called the police to locate me. I have already contacted FlightHub for a refund, but they only offered $9, which is unacceptable. I expect a full refund of my original flight, compensation for the new flight and food costs, and appropriate compensation for the distress this caused. I have also filed the official Refund Request Form but I have not heard back from them. I am aware of my passenger rights and am prepared to take further action if needed.

I am writing to request compensation for the cancellation of my flight WS1535 from Houston (IAH) to Calgary (YYC) on February 21, 2025. I arrived at the airport 3.5 hours before the scheduled departure time, as required, and was informed at the counter that the flight had been cancelled. I was rebooked on a flight via Phoenix, resulting in a 21-hour delay. As per the Canadian Air Passenger Protection Regulations (APPR), I believe I am entitled to compensation of $700 CAD for the significant delay, as the cancellation was within WestJet’s control. I would also appreciate clarification on the reason for the cancellation. Please process my compensation at your earliest convenience. I have attached all relevant documentation, including proof of my arrival time at the airport, for your reference. Thank you for your attention to this matter. Sincerely, Aman Ullah Booking Reference # 88843103

We originally booked priority seats,so when you changed the plane we lost our original aisle and aisle seats. Got something farther back. We have been Westjet customers since I think 2010 ,and have a Westjet credit card for the companion voucher. So long loyal customers. The treatment didn’t seem in keeping.

My wife and I paid extra for seats and leg room, but we did not receive our booked and paid for seats. We should be refunded for the extra charge Tickets MSOTHJ

I arrived at the airport at 7 a.m. for what should have been a relatively simple trip from Edmonton to Winnipeg. I received an email at 3:30 a.m. notifying me that the aircraft for my flight had been changed. It didn’t affect me directly, but it was likely a problem for those who paid extra for upgrades. That should have been the first sign that WestJet was about to outdo itself in epic incompetence. Fast forward to boarding at 8 a.m. for an 8:30 a.m. departure. The flight was nearly empty, but shortly after we sat on the tarmac, we were informed of a maintenance issue and had to return to the gate. We were told it would take 10 minutes for an update. It took 30 minutes when they finally said they had to cancel the flight due to a mechanical issue. After that, we were told to wait another 20 minutes and then we would receive an email or text with further instructions. Here’s the kicker: I get WestJet notifications for every minor gate change, but somehow this one mysteriously never came through. I could see some people were going to the counter to talk to the attendants, and I thought it was strange that I still hadn’t received a text about rebooking me. After 45 minutes, I checked the app and discovered my flight had been rescheduled to 8:30 p.m. I asked the guy next to me, who had been rescheduled to the 2:30 p.m. flight, when he booked, and he said last week. I booked January 2nd! I got on the phone and managed to get myself on the 2:30 p.m. flight, which oddly enough, had 8 seats left AFTER all of the people from my flight were rebooked. This raises serious concerns about whether the initial “mechanical issue” was legitimate or if WestJet simply didn’t want to pay out compensation for a canceled flight due to staffing or other internal issues. After dealing with their incompetency and lack of customer service, I would not be at all surprised if it was a lie, and when I file my complaint with the Air Passenger Protection Regulations, I will ensure they get the so-called maintenance reports for both planes. At the counter, I spoke with a representative to confirm that my bag would be transferred to the 2:30 p.m. flight. She assured me it would. I asked if my bag would be left outside in the freezing cold, to which she smugly replied, “We’re not Air Canada.” Funny, because Air Canada would have at least gotten my bag to me and probably would have gotten me to Winnipeg without another 9-hour delay. She was one of a few terrible employees I dealt with today. But it gets better—or worse, really. The 2:30 p.m. flight was then delayed to 3:50 p.m. at 11:30 a.m. due to another “mechanical issue.” Same plane? Different plane? Who knows. WestJet’s lack of transparency leaves much to the imagination. Either way, if you’re claiming two separate planes had maintenance issues on the same day, that’s a serious indictment of your fleet reliability. Eventually, we boarded at 5 p.m., not 4:30 p.m., and took off at 5:30. By then, I had been at the airport for over 10 hours trying to reach Winnipeg. When we finally landed, it was no surprise that my bag was nowhere to be found. Why would they start being competent now? Also, it somehow didn’t end up on the next flight at 8:30 p.m. No, WestJet left it sitting in Edmonton. Honestly, if I even get my bag, I will be shocked! It’s apparently coming tomorrow. To add insult to injury, the agent in Winnipeg was not just unhelpful but downright rude. After the hellish day your airline put me through, I was met with nothing but cold indifference and zero empathy. This isn’t just bad service—it’s a complete systems failure. It’s one thing to face the occasional hiccup in travel, but the level of incompetence and lack of accountability WestJet displays time and time again is truly astounding. I have the means to take this so far, and if my bag doesn’t come, I swear to God I’m calling a lawyer. My suitcase has everything I need to do my job in Winnipeg this week, and now I cannot, and this situation is costing me and my company money and time. What industry on Earth can be this terrible and get bailed out constantly and continue to screw over the people who pay them?