Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
WestJet Complaints: How to Contact and Submit Via Form, Phone, Email
Get paid by WestJet β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
- www.westjet.com
- |
- Mailing address
WestJet Airlines Ltd.
WestJet, an Alberta Partnership
22 Aerial Place NE, Calgary, Canada, T2E 3J1
Flight left you disappointed? Let others know what happened
Free to check
No win, no fee
Rated 4.5 (28,732 reviews)
Over β¬100M claimed501 passengers complained about WestJet here. Around half ended up compensated.
Flight left you disappointed? Let others know what happened
Customer support contact details
Website:
www.westjet.comMailing Address
WestJet Airlines Ltd. WestJet, an Alberta Partnership 22 Aerial Place NE, Calgary, Canada, T2E 3J1Contact WestJet
Phone, website & mailing address β below
Free eligibility check β no card needed
No win, no fee β ever 830,000+ claims handled since 2017
Contact WestJet
Website:
www.westjet.com
Mailing Address
WestJet Airlines Ltd. WestJet, an Alberta Partnership 22 Aerial Place NE, Calgary, Canada, T2E 3J1
Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
Get answers to your questions about WestJet
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)Sort & Filter
Sort & Filter
Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
121 comments
John R
Verified | Oct 27, 2026Toronto-Vancouver
Economy
Terrible customer service at gate
Delayed in Toronto. We arrived 15 minutes before flight time but were denied entry to the airplane because the attendant at the gate said we were too late for the flight. The airplane was still at the gate and baggage was still being loaded.
Overall
Poor customer service at gate
- Toronto-Vancouver
- Economy
Jordan A
Verified | Oct 2, 2026Dublin-Calgary
Economy
No reason given
I haven not received any official communications back from airline so I have no evidence. Their claims website does not work either. I have just attached a file so I can submit this page/claim.- Dublin-Calgary
- Economy
Anonymous member
Verified | Sep 30, 2026Calgary-Amsterdam
Economy
Rerfund refusal of cancelled flight due to airline's labor dispute
Was invited to cancel flight due to impeding labor dispute and possible flight cancellations. Re booked with another airline as twice the fare. Was reimbursed the seat selection cost but not airfare. Was given a credit valid for 12 months. I requested refund as I do not anticipate air travel within a year. Was flatly refused by WestJet as it is "not their policy" The flight was cancelled due to the strike not because I changed my mind regarding travel.Overall
- Had to cancel due to impending strike and rebook with another airline at twivce the cost
No cancellation fee due to the labour disruption
- Calgary-Amsterdam
- Economy
- Loss: β¬772
- Desired solution
Refund
Anonymous member
Verified | Sep 16, 2026Toronto-Edmonton
Economy
Bad customer services and Miss handling the issue
They cancelled my flights with no explanation and didnβt provide where to sleep I had to sleep on the floor in the middle of the airport. It was not really nice and disappointing from your side. I was at the airport on time the check in was on time everything was perfect until I arrived on the till that when I was told my flight was cancelled no any explanation. Just there is nothing we can do. When I explained to them that I have no problem take the next possible flight? The lady lied to me that there is no alternative flight when you can see on board there is a flight at 21:55pm mine was at 19:35pm. She lied to my face. I tried to explain to them that I have no where to sleep or even simple shower? They just blew me away. In this case I had to spend the money I didnβt have on food and few sanitation on that night. However, my big issue is how I was treated by the me mber of customers service there and they gave me a number to call, I spent like half an hour on the phone without getting through to anyone which was upsetting, they put you on hold for like 10 min then passed you to another operator whom will tidy you around. In the ends they told me to call next day on working hours. It was really shambolic situation, I wish I had at least one person in the customer care to listen to me.Overall
- No good
- Toronto-Edmonton
- Economy
- Loss: β¬1400
- Desired solution
Sheikh J
Verified | Sep 11, 2026Calgary-Copenhagen
Economy
Claim escalated to airline
Problems at airport
My flight was delayed from Calgary and had less than an hour to catch my flight from Paris to Copenhagen due to security and bus transit within the airport Iβve to rebook my ticket from pocket- Calgary-Copenhagen
- Economy
- Claim escalated to airline
Geoffrey B
Verified | Sep 8, 2026Edmonton-San Diego
Economy
3 hours late for our vacation and no communication or ammenities while waiting on the ground
We flew from Edmonton to Calgary to San Diego CA on a family vacation. We circled San Diego several times and were then informed that we had to land in Ontario CA for more fuel and could'nt land due to the airport being too busy. The whole ordeal added 3 hours onto our flight and while on the ground waiting, there was no option of snacks, drinks or even water. No updates were given by the staff.Overall
- Over 3 hours late landing
- inflight entertainment
- Edmonton-San Diego
- Economy
- Loss: β¬300
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Sep 6, 2026Economy
Control Freak Boarding Staff.
Control freak boarding staff when going to board aircraft. My carry on fit in the required space. It was compressible further. Boarding attendant made it very difficult. I was not the only one. She picked out male passengers only. A female passenger with a child with way too many carry on bags for two people was allowed to board with no question.- Economy
- Desired solution
Other - None
Mike D
Verified | Aug 28, 2026Nanaimo-Calgary
Economy
Terrible customer service accompanied by pettiness
I have been a loyal WestJet customer for probably 30 years, and am appalled and incensed at the treatment I received from one of your staff this evening. I am looking to get a full refund β and other compensations β for the absolutely horrendous experience I had with WestJet tonight. I booked a near-last-minute flight this afternoon (August 27) from Nanaimo to Calgary to attend the service of a childhood pal whoβd tragically died a few days before. (I'd planned on driving out, but the car I was using died in the ferry line.) I drove to the airport and parked in the long term area. No buses, so I had to hump my bag to the terminal. When I get there thereβs only one check-out person. She was talking to a member of the ground crew, so I waited until she was finished and said Iβd like to check in. She looked at the clock and told me I was six minutes late (approximately the same length of time as her conversation with the ground-crew member). I asked if she would squeeze me in and was told I could get on, but my baggage couldnβt. (That was maddening because just before your employee began a conversation with the ground crew guy, she let a young couple board with all their baggage.) The check-in person told me to phone WestJet, which I did, but hung up after my call wasnβt answered. I asked the woman how much from my bag could I literally carry in my arms on the plane. She supplied me with a small box that I quickly filled and then told me I had 10 minutes to run back to my car, stow my bag and make it back. I asked if I might be able to leave the box there for a few minutes while I ran to the longterm parking area. She flatly refused. I asked: βDoes WestJet do nothing for itβs customers anymore?βShe replied she could pull my boarding pass. βSeriously?β I asked. She kept talking so I thought my best course of action was to just leave and do what I had to do. She was chattering at me the whole time I turned and walked away. βI donβt care,β I repeated as I raced to the entrance. She then appeared right behind me and demanded my boarding pass. I said no, and she told me β with a brazen sneer β she would tell security not to let me fly. I said: βIf you do that, look at your watch; itβs not everyone who knows to the minute when their career dies.β She claimed I threatened her and was not only rescinding my boarding pass, but was indeed going to call the police. I told her OK, Iβll wait. Thatβs when she went to the security folks and kiboshed my flight, which I discovered was delayed until 9 p.m. β the second such announcement of a delay. Not only did your employee cost me my flight over a petty power-trip, she destroyed my opportunity to say a final goodbye to an extremely close friend. In conclusion, I would like a full refund of $1,206.11 for the return flight I never got to take, and added compensation as you see fit. Here are the particulars on my flight out: β’ Mike DβAmour β’ WestJet flight: WS 3738 (Confirmation: EWBIZQ Credit card used: My wife put it on her VISA: Sandra DβAmour, 5181271961738686, Expiry.: 03/31. Flight return info: β’ Fri, Sep 4, 11:35 p.m., Flight 3739, confirmation: HKSJEA Thank you for your consideration in this matter. Sincerely, Mike DβAmourOverall
- Abhorrent customer service
- Nanaimo-Calgary
- Economy
- Desired solution
Refund
Tasha B
Verified | Aug 18, 2026Economy
ON THE PHONE POOR CUSTUMER SERVICE AGENT REFUSED TO TRANSFER TO MANAGER
OUR INTERNATIONAL FLIGHT WAS RESCHEDULED WITH A VERY SHORT LAYOVER IN VANCOUVER WITHOUT GIVEN ANY OPTIONS - AN AGENT SHOULD REACH OUT TO LET THE CLIENT KNOW. THE AGENT WAS NOT ABLE TO GUARANTEE THAT WE WOULD GET ON THE FLIGHT HOME AND WE WOULD HAVE NO PLACE TO OVERNIGHT. WE HAD TO RESCHEDULE OUR FLIGHT AND PAY A SURCHARGE OF TO WESTJEST TO CHANGE THE FLIGHTS THAT WESTJET CHANGE IN THE FIRST PLACE. WE ALSO BOOKED A HOTEL ROOM. TODAY WE FIND OUT THAT OUR FLIGHT WERE CHANGE AGAIN! WITH OUT NOTICE, NO EMAIL, NO NOTIFICATION TO THE ORGINAL FLIGHTS THAT WE ORIGINALLY BOOKED. WE CALL AN AGENT AGAIN, SPEND AN HOUR ON HOLD, AGENT WOULD NOT RE-EMBURSE US FOR THE SURCHARGE FOR TRYING TO BE PROACTIVE. HE WOULD NOT TRANSFER US TO A MANAGER AND STATED THE CHANGE WAS VOLUNTARY. THE CHANGE WAS NOT VOLUNTARY, IT WAS A CONSEQUENCE OF THE CHANGES THAT WERE FORCE ON US WITH OUT BEING GIVEN ANY OPTIONS. (IT IS LIKE BEING HIT BY A CAR AND BEING INJURED (CAR BEING WESTJEST) AND HAVING TO GO TO THE HOPITAL (THIS IS A CONSEQUENE) I DON'T WANT TO GO HOSPITAL (NOT VOLUTARY!) ALL I AM LOOKING FOR IS RE-EMBURSEMENT FOR THE SURCHARGE!Overall
- POOR CUSTUMER SERVICE ON THE PHONE
- NONE
- Economy
- Loss: β¬600
- Desired solution
Refund
Lateef Kehinde Y
Verified | Aug 14, 2026Dublin-New York
Economy
Claim escalated to airline
I left Ireland 6th of August and arrived canada on the 6th of August. At the boarding gate we were denied boarding and was told to get an alternative flight for the next day . No accommodation no food .I got to new york over 11hours above scheduled .Holiday that supposed to be for 2days now was less than 1day.so painful.i have added all boarding passes and prof
- Dublin-New York
- Economy
- Claim escalated to airline
Kit Ping J C
Verified | Aug 12, 2026Vancouver-Toronto
Economy
Mr Man Pok Yau and Mrs Chan Kit ping J
My flight was cancelled due to the WestJet strike, causing a severe two-day delay before I could travel. This massive disruption completely derailed my plans, forced me to arrange unexpected accommodations, and caused significant stress.Per the Air Passenger Protection Regulations (APPR), a strike is within your control but required for safety. Therefore, you are obligated to cover my out-of-pocket expenses. Please process a meals, along with the standard statutory delay compensation.I look forward to your prompt response and settlement.Overall
- no flight for 2 days
- nil
- Vancouver-Toronto
- Economy
- Desired solution
Arshdeep S
Verified | Aug 8, 2026Edmonton-Delhi
Economy
Baggage claim Hii there, My name is Arshdeep Singh. I had my Cathay Pacific CX 867 flight cancelled during my Vancouver stay, into London Heathrow BA86. I didn't get my baggage back. Please help me with it. I've attached pictures of my tickets a
Hii there, My name is Arshdeep Singh. I had my Cathay Pacific CX 867 flight cancelled during my Vancouver stay, into London Heathrow BA86. I didn't get my baggage back. Please help me with it. I've attached pictures of my tickets and baggage. Thank you!Overall
- Nothing
- Nothing
- Edmonton-Delhi
- Economy
- Desired solution
Other - Hii there, My name is Arshdeep Singh. I had my Cathay Pacific CX 867 flight cancelled during my Vancouver stay, into London Heathrow BA86. I didn't get my baggage back. Please help me with it. I've attached pictures of my tickets and baggage. Thank you!
Kevin O
Verified | Aug 7, 2026Economy
Cancellation Issues and credit
Booked, CWBHLK, and within an hour cancelled it. When i got the notification, my flight was leaving within 24 hours, I called customer service (which took 2 1/2 hours) and they mentioned that the cancellation hadn't gone through and a travel voucher is all they could do. Cancellation receipt states the full amount was credited to my credit card. I request the money be credited to my card.- Economy
- Desired solution
Refund
Gregory H
Verified | Jul 9, 2026Lisbon-Halifax
Economy
Technical problems
We were supposed to arrive in Halifax at 850am from a direct flight from Lisbon. Because of the cancellation, we had to go through Toronto and did not arrive until 1015pm. When we arrived in Toronto, we found out that Westjet had an earlier flight to Halifax but they would not allow us to take it (it had space). This made the delay longer than it had to be.- Lisbon-Halifax
- Economy
Ikenna Dami S
Verified | Jun 10, 2026Toronto-Budapest
Economy
Successful claim
On 2 June 2026, I departed Toronto with WestJet and travelled to Budapest via Air France, arriving on 3 June 2026. My checked baggage did not arrive with me. The last time I saw my luggage was at check-in at Toronto Pearson Airport (YYZ), where I paid an additional fee of EUR 60 to have the bag checked. The loss of my luggage had a significant impact on me, as it contained the vast majority of my personal belongings, including my clothing, shoes, toiletries, and other essential items. I had been in Canada for approximately three weeks, and therefore nearly everything I required for my return to daily life in Budapest was packed in that suitcase. Upon discovering that my luggage was missing, I immediately filed a Property Irregularity Report (PIR) at Budapest Airport and patiently awaited updates while the airline searched for my bag. For several days, I had extremely limited access to clothing and personal care items and was forced to manage without many basic necessities. After waiting three days with no resolution and no indication of when my luggage would be returned, I reached a point where it was no longer practical to continue waiting. I had professional commitments scheduled, including an important work meeting on Monday, 8 June, and needed suitable clothing and footwear to attend work and maintain normal daily activities. As a result, on 7 June 2026, I purchased only essential replacement items necessary for day-to-day living and work. These included: 1 pair of shoes 2 pairs of trousers 1 shirt 2 polo shirts 4 pairs of socks 6 pairs of underwear Essential toiletries and personal hygiene products These purchases were not discretionary; they were made solely because I was without access to my belongings and needed basic items to maintain personal hygiene, attend work, and carry out normal daily activities. My luggage was eventually returned to me on 9 June 2026. This means I was without my checked baggage and the essential contents within it for approximately six days. During this period, I incurred unexpected expenses directly resulting from the baggage delay. At no point was I provided with a cash allowance or emergency reimbursement by the airline to cover these necessary purchases. I respectfully request reimbursement for the reasonable and necessary expenses incurred as a direct consequence of the delayed delivery of my baggage. Receipts for all purchases are attached in support of this claim.
- Toronto-Budapest
- Economy
- Successful claim
Steinolfur 'Stan' G
Verified | May 2, 2026Nashville-Kelowna
Economy
Missed connecting flight and required to purchase new flight
Given Boarding passes for Fl WS181 from Gate A22. Went to that gate and confirmed the flight was to Kelowna. The flight - unknown to us - was relocated to Gate A11. Discovered too late that the flight Gate had changed and the aircraft had departed. Required to purchase new tickets for both myself and my wife to take the next flight (WS 185) to Kelowna at total cost of $1,683.06. The Kelowna flight at Gate A22 was not posted until shortly before the flight time. When the flight was finally posed at the desk we realized we were at the wrong gate. The posting on the board indicated the change of gates however we felt comfortable that as Gate A22 was a Kelowna flight that we were okay. Probably we should have checked the board however I would suggest that we had little reason to do so, also keeping in mind that we are elderly (90 yrs & 86 yrs) and not as mobile as we once were! We feel that consideration should be given to reimbursement of the $1,683.06.Overall
- Not applicable
- Not applicable
- Nashville-Kelowna
- Economy
- Loss: β¬1683
Anonymous member
Verified | Apr 22, 2026Edmonton-Vancouver
Economy
terrible and unproffesional customer service
Context: There was a snow storm the previous day so another flight was cancelled, so when we arrived at the airport for check-in there was a long lineup. We arrived at least 2 hours early. The Westjet agent attending to us was told by another agent that our flight was in 40min, but instead of helping us immediately our agent was on the phone messaging. I could see heart emojis. Then after she put her phone down and we told her our flight was in 40min, she automatically said we won't make the flight. She went to the manager who later also told us we won't make the flight. We were not provided a proper and reasonable explanation, but the excuses they tried to provide us seems to change based on the flow of the conversation. One of the explanations was that there wasn't enough time for us to board; however, while we were trying to understand and get help from the manager, two other families who were previously in line behind us got help from other agents and were allowed to board. Those families went from one single person to a family of 4, like us. The family of 4 was third behind us in line, but they were allowed to board. Manager did not try to help us as he was deflecting questions, and flat out refusing to help (ie, with catching this flight, going through a fast line through security, assigning another flight so we can make it to the next airport to catch connecting flights, etc...) However, his response was that "this is outside his pay grade" and there was nothing he could do. He avoided providing a proper explanation, refused to help us, and literally said "this conversation has ended" and just left us. What makes this worse is that this is the manager who refused to help us, claiming that he did not have the ability to help us catch our flight. Other families who were helped by different agents (after us in line) were able to board, but the manager wasn't able to do that. We were provided zero assistance as the manager just walked off from the conversation. We missed our connecting flights to our destination, lost a few days to the trip, had to make hours of phone calls back and forth, almost lost our return trip as a result of missing first flight, had to pay out of pocket for accommodation and food, missed school and work for this. Please note, we were a group with seniors and children. As we are looking for options on how to get to Vancouver, we've asked other airlines regarding this situation, all airlines said 40 minutes is way more than enough time to get us boarding and that westjet should give us support and alternatives. On top of this, we've checked the westjet website on legal policies regarding denied boarding. And their actions do not match what the legal policies and regulations state on the westjet website. As stated in the westjet website, if you are denied boarding, WestJet is required to provide a proper explanation and is required to provide support and alternatives to get us to our destination. We were treated with no respect and no support at all. Hence, we seek compensation for the inconvenience of this experience and also to get Alex (manager) and the other attendant held accountable for their actions.Overall
- Poor customer service
- Edmonton-Vancouver
- Economy
- Loss: β¬600
- Desired solution
Expenses reimbursement
Other - We would like for Alex and the other WestJet attendants to be held accountable for denying our boarding without a proper and reasonable explanation, which caused us to miss our consecutive flights and lose a few days of our trip.
Michael F
Verified | Apr 21, 2026Cancun-Toronto
Economy
Terrible Customer Service, just another cash grab.
Flying back to Toronto from Cancun, my wife and myself signed into Westjet to check in and seat selection. West Jet had already assigned seating and seated us apart, there was seat available beside my assigned seat. I tried to move my wife from her assigned seat to one of the open seats beside me, but the only way to move her seat was to pay an additional $74.00USD or $105.00CAD. I feel this is was unexpectable and do not understand why the seat could not be reassigned without paying an additional cost, especially since the seats were open and not assigned at the time. Just another way to grab more money from the people flying with West Jet.Overall
- West Jet assigned seating, when we signed in to select our seats we found that West Jet had my wife sitting rows back behind me. There was available beside me and I could not select the seat without paying an additional cost of $74.00USD or $105.00CAD. se
- Cancun-Toronto
- Economy
- Loss: β¬105
- Desired solution
Expenses reimbursement
Sue W
Verified | Apr 7, 2026Waterloo-Santo Domingo
Economy
Terrible customer service refund no voucher as customers will never use Sunwing and West Jet again.
March 21st package to Santo Domingo. Flight was cancelled and customers miss a whole day at the resort. New flight left March 22 from Toronto so my customers had to Uber to Toronto because the return flight was landing in Kitchener. This a lone was terrible on West Jets part. The rep at the airport, both Sunwing and West Jet were of little help. West Jet blamed Sunwing and Sunwing blamed West Jet. All reps disappeared and there was no one to help at the Kitchener airport. We want a refund for the $189 Uber and the one day missed at the resort. We do not want a voucher as my customers made it very clear they will never use Sunwing or West Jet again.Overall
- Flight cancelled and customers had to Uber to Toronto because the next day flight was leaving from there.
- Nothing
- Waterloo-Santo Domingo
- Economy
- Loss: β¬189
- Desired solution
Refund
John M
Verified | Apr 2, 2026Toronto-Cancun
Economy
Terrible customer service from Westjet.
2 hours waiting for bags in Cancun Airport no representatives to talk with hotel suttle left without us My cost $78us plus $5us tip for cabOverall
- Extemely poor service re bagagge
- Polite Staff
- Toronto-Cancun
- Economy
- Loss: β¬83
- Desired solution
Expenses reimbursement
Brenda P
Verified | Mar 31, 2026Los Angeles-Calgary
Economy
Terrible Customer service, negeliance on West Jet staff.
There were 10 family members traveling from LA to Calgary, my Granddaughter, 2 children and grandson were left to travel on their own with no extra funds, My Grandson Daylan Vig had to book another flight out later. She had a connection from Calgary to Kelowna. She missed the connection. I called West Jet customer service. they said they would leave Food and hotel vouchers at the desk in LA to pick up. There was no staff at the desk. It was closed. The rest of the family were transferred to Delta air. Rerouted to San Fransico. They couldn't help us as it was West Jet ticket.Overall
- There was 10 of us traveling to Calgary, Alberta, Canada. then 7 going on to Edmonton. 7 of us were transferred to Delta air. My Granddaughter with 2 small children were left to go on to Calgary., Flight delayedTwice. She woiuld have had to stay in C
- nothing
- Los Angeles-Calgary
- Economy
- Desired solution
Refund
Linda P
Verified | Mar 27, 2026Frankfurt-Toronto
Business
TERRIBLE CUSTOMER SERVICE AND FAILING TO ACKNOWLEDGE BOOKING
1. On hold for more than 1 hr. 2. booked last night Frankfurt to Toronto one way June 2 for two adults. screen came up with problem with credit card, ( more than sufficient funds in the account) I tried again. then flight no longer available, Frustrated, I closed the screens to try again today. Minutes later my Credit card sent me an email it has been charged the full amount per the on-line booking of $2198.34/pp for a total of $4396.68. So am I booked or not? No confirmation email received. I spent more than 2 hrs today trying to talk to an actual Agent but was unsuccessful. When I finally made contact with your on-line Chat, I was told they could book me on that same flight for $5,367.74 CAD. Unacceptable. That is $1000 more for no mistake on my part, I requested a manager contact me @ 709 769 3983. The response was I apologize, I am unable assist with your request. To speak to our Guest Support team, please contact our WestJet team at 1-888-937-8538. (the same number I called and was on hold for more than one hour and there was no button to puch that related to my problem) Understood, unfortunately, that is the only way to get the Guest Support team, if you are dissatisfied with that, unfortunately, there is nothing else we can do, since the prices are subject to change. 12:43 PM Business said And they cannot make call backs; is there anything else I can assist you with today? YES. BOOK ME FOR THE PRICE AND INFO PER THE ON-LINE BOOKING THAT WAS ACCEPTED AND PAID FOR.Overall
- took my money March 26, 2026 WESTJET $4,396.68
- Frankfurt-Toronto
- Business
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Bobbie-Jo R
Verified | Mar 23, 2026Toronto-Puerto Plata
Economy
Terrible and Careless Service
Our luggage didn't arrive on our flight with us. Both my suitcase and my moms was missing. we emailed, called, spoke with a WJ rep at the resort. We spent hours, if not days dealing with this. We were there for my niece's wedding. I was travelling with my parent's, the grand parents of the bride. We had to shop for toiletries, clothes, bathing suits and dresses for the wedding, in a foreign country where English is hardly spoken. We had to take matters into our own hands, asking a Dominican man, my nieces FIL, for help. He made some connections and drove us to the airport to pick up our luggage ourselves, hours before the wedding. We had a terrible experience with WJ, we had to do their jobs for them. After returning home more hours wasted on hold and no resolution! I called WJ, hours on hold and transfered to someone higher up, then told they couldn't help, I'd have to call Expedia, called them, had a similar experience and then told they couldn't help and I'd have to call WJ. We flew home Air Transat and it was a dream, and....our luggage arrived when we did!Overall
- Careless and poor service
- Toronto-Puerto Plata
- Economy
- Desired solution
Bobbie-Jo R
Verified | Mar 23, 2026Toronto-Puerto Plata
Economy
Terrible and Careless Service
I was travelling to the DR with my parents for the wedding of my niece, my parents were the grandparents of the bride. We arrived in Peurto Plata and both my mom and my suitcase were not there. We spoke with a couple of employees at the airport, they promised the luggage would arrive tomorrow. My niece, the bride with a million things to attend to as her wedding was 3 days later called West Jet on Thursday, as we couldn't call from our phones. She was told baggage claims would need to be filled out, or our luggage couldn't be released from Pearson. She filled those out for us. She called later that day for updates, she gave me her phone to talk to them as she had a party to attend, and was on hold for over an hour. The rep finally took my call and told me that our bags had been located and should be on the flight that day, she said that was the plan, but no guarantees. Friday, after several check ins at the front desk, I was told there would be a WJ rep there, he spoke some Enlish, but it was a challenge. His name was Geraldo. In the mean time we received an update via email that said our luggage was at the POP airport and would be delivered by Longport Courier to our resort. He took a picture of this email and we exchanged What's App info and he said he would look into it and if he didn't hear back, he would go to the airport and check himself, and get back to us. After a few hours I called, he said the flight was delayed and he'd update us. No word, even after several messages and calls. The next morning, the day of the wedding we are getting frantic, my parents are in their 70's, everyone is edgy and frustrated, on a day that should've been pure joy! We now had to quickly go shopping to find dresses to wear, which we were expecting to have our luggage. After we spent hours shopping, I called WJ from the front desk of the resort for an update, she had no new info, just the same email I had gotten the day prior. Geraldo finally emailed me, with the picture of the email I gave him on Friday. So frustrating. At this moment, my nieces's fiance's dad, the father of the groom and taxi driver, who lives in the DR came to the foyer. We explained our plight, what do you know, he knew some people who worked at the airport and Longport. He took my What's App info, within and hour he called and said, get your passports, they found your luggage. We had to go the airport ourselves and retreat our luggage, on the wedding day. He told us that if we hadn't gone we might have gotten it on Monday!!! The tag on the luggage said RUSH and was dated Mar. 5. The day after we arrived. We got it Mar. 7 on our 4th day there! terrible service. To make matters worse, I tried calling to complain and get some compensation, after we returned. I was on hold and transfered for hours, then told I had to call expedia, as we booked through them, Another on hold for hours situation, they told me they couldn't do anything and to call WJ, silly me called them and they told me to call Expedia. What a waste of our time and money when we were on a vacation. We flew home Air Transat, what a dream! Easy to see who we will be flying with fronm now on!!Overall
- Poor customer service and given the run around
- wifi
- Toronto-Puerto Plata
- Economy
- Desired solution
Refund
Anonymous member
Verified | Mar 16, 2026Punta Cana-London
Economy
No Communication as to what was happening
We were delayed until 1:31 pm, then until 2:45 pm. Then all communication stopped. We heard it from other passengers that the flight was cancelled. There was no communication to us at all even though they had my e-mail address, A lot of other passengers had the same problem. There was also no Representatives in the Airport to talk to, to find out what was going on.- Punta Cana-London
- Economy
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Mar 16, 2026Halifax-Toronto
Economy
Rescheduling which made me take off
My flight was scheduled on March8th at 6:00am in the morning later, it was rescheduled to evening 7:45, then again rescheduled to 8:45, then again to 9:45, then to 10:45, and I reached my destination on Monday morning 1:15am. Which made me to take a day off from my work.- Halifax-Toronto
- Economy
- Desired solution
Marc V
Verified | Mar 4, 2026Punta Cana-Montreal
Economy
Lack logical smart seating!!
Your seating asignement is a real shit show! In all of my years of traveling, this was our first and will be our last time travelling with WestJet! How is it that you have our passport information! Which tells you our date of birth (Age), and do not have the humain logics to sit certain age grouping in certain areas? Not only were my wife and I not seated together, but someone was mentaly impeared enough in putting a 58 gentelman in the last row of seats (30C) against the restroom! Surrounded with 5 cyring children on a 4 hour flight and the toillets constant flushing! But it was logically ok to put 20-25 younger people together for them to enjoy what we call holidays! They must certainlly need it more after all of lifes is more stressfull at that age group! After having survived all this extrimely joyful flight, haven to wait an hour in the plain because you had no parking for the plane that was functional for us to excit the plane! Please don't forget to add in your thoughts the 5 cyring children! In the unbording an hour later into a pull-up bus where we where freezing cold! I was so suprised in hearing three other couples saying that they had paid for certain seats ($$$) and did not have those seats. WOW was I suprised to here this! I will spare you the details of the extra expenses this situation ended up costing us dew to the late hours of extiting the airport, and that we live two hours away! Hotel room and meals that was not planed !!! You can be sure that we will never be traveling with WestJet (SunWing) ever ever again, and believe me I will be your best spokes man to tell everyone what your level of professionalism are!Overall
- seatting
- smile
- Punta Cana-Montreal
- Economy
- Desired solution
Stephen T
Verified | Mar 3, 2026Punta Cana-Toronto
Economy
WestJet Leaves Passengers Stranded 48 hrs
Jan 30th , 2026. My family was to fly from Punta Cana to Toronto on a 7:20am flight. We were set for boarding the plane and they canceled the flight. WestJet boarding staff held up a carboard sign with a number to call to make your own reservations to get home. We were notified that WestJet had flights 48 hours later available that were connecting flight that was 12 hours return to Toronto vs direct flights which was 4 1/2 hours to Toronto. We had already missed our connecting flight for our granddaughter to Calgary and we had to work on Monday. We booked our own flights home that day on Flair Air as we had my wife and I, three of our children and 3 grandchildren with us. I submitted the cost of the alternative flights , baggage , lost flights to Calgary and received an email back from WestJet that we were not entitled to any compensation as we did not take there flight that was 48 hours later leaving than the one we had booked and showed up on time to board. We are out thousands of dollars in expenses and undue stress on us and the children for this. Very disappointed with the way this was handled by WestJet as all I expected was a refund for my out of pocket incurred expenses which was caused by WestJet. Could not even offer a set dollar amount as they list of $1000 CDN per person for a flight delay over 9 hours and we would have had to wait 48 hours. Terrible service, not a good look to not be responsible enough to step up when the airline is at fault and WRONG.Overall
- No compensation for flight canceled at day of boarding
- Punta Cana-Toronto
- Economy
- Loss: β¬2000
- Desired solution
Anonymous member
Verified | Mar 2, 2026Winnipeg-Oranjestad
Business
horrendous customer service
flight out of Winnipeg delayed as didnt start boarding a full flight early enough, then the flight attendant had maiintenance look at the main cockpit door , a further 15 min ish delay which was apparently not reported....transport canada would love that ! Then had to deice YWG a small airport but took forever to get out of there...Into Toronto and nobody there to help or assist ( many people were trying to make tight connections) When asked for help, got none and all just beyond rude I have a heart condition but set out to get to the gate as fast as I could , arriving the plane still there and attached but the gate agent was beyond rude and wouldnt let me on...plane sat there a long time...she wouldnt help, customer service was less help and really just didnt give a flying fig that our good money was flying out the window due to their lack of professionalism and care....so many easy things could have been done and saved a lot of heartache for many many people...Finally gave up...asked for room voucher and was told was not the airlines fault...well yes maam it was...again blood pressure creeping past comfort and decided to get my bag and go to room and deal with all this later on......get to baggage to find out that they hot shotted my bag from the YWG flight to the AUA flight like the old Westjet airlines would have....was impresse except now had no luggage for 24 hrs......booked on flight next day not in the class I had booked total nightmare trip We spent alot of money on the place we were staying and now missed a whole day and had to pay a huge amount to stay in Toronto to boot I have spent many years loyal to Westjet, got the credit card and worked my way up only to be treated like trash ....always late, horrible nasty people and just no care in their jobs anymore....Overall
- horrendous customer service
- baggage
- Winnipeg-Oranjestad
- Business
- Loss: β¬780
- Desired solution
Anonymous member
Verified | Mar 2, 2026Winnipeg-Oranjestad
Business
Horrendous customer service for starters
flight out of Winnipeg delayed as didnt start boarding a full flight early enough, then the flight attendant had maiintenance look at the main cockpit door , a further 15 min ish delay which was apparently not reported....transport canada would love that ! Then had to deice YWG a small airport but took forever to get out of there...Into Toronto and nobody there to help or assist ( many people were trying to make tight connections) When asked for help, got none and all just beyond rude I have a heart condition but set out to get to the gate as fast as I could , arriving the plane still there and attached but the gate agent was beyond rude and wouldnt let me on...plane sat there a long time...she wouldnt help, customer service was less help and really just didnt give a flying fig that our good money was flying out the window due to their lack of professionalism and care....so many easy things could have been done and saved a lot of heartache for many many people...Finally gave up...asked for room voucher and was told was not the airlines fault...well yes maam it was...again blood pressure creeping past comfort and decided to get my bag and go to room and deal with all this later on......get to baggage to find out that they hot shotted my bag from the YWG flight to the AUA flight like the old Westjet airlines would have....was impresse except now had no luggage for 24 hrs......booked on flight next day not in the class I had booked total nightmare trip We spent alot of money on the place we were staying and now missed a whole day and had to pay a huge amount to stay in Toronto to boot I have spent many years loyal to Westjet, got the credit card and worked my way up only to be treated like trash ....always late, horrible nasty people and just no care in their jobs anymore....Overall
- horrendous customer service
- baggage
- Winnipeg-Oranjestad
- Business
- Loss: β¬780
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Mar 2, 2026Toronto-Oranjestad
Business
Horrendous customer service, just general lack of treating people well and not like garbage
flight out of Winnipeg delayed as didnt start boarding a full flight early enough, then the flight attendant had maiintenance look at the main cockpit door , a further 15 min ish delay which was apparently not reported....transport canada would love that ! Then had to deice YWG a small airport but took forever to get out of there...Into Toronto and nobody there to help or assist ( many people were trying to make tight connections) When asked for help, got none and all just beyond rude I have a heart condition but set out to get to the gate as fast as I could , arriving the plane still there and attached but the gate agent was beyond rude and wouldnt let me on...plane sat there a long time...she wouldnt help, customer service was less help and really just didnt give a flying fig that our good money was flying out the window due to their lack of professionalism and care....so many easy things could have been done and saved a lot of heartache for many many people...Finally gave up...asked for room voucher and was told was not the airlines fault...well yes maam it was...again blood pressure creeping past comfort and decided to get my bag and go to room and deal with all this later on......get to baggage to find out that they hot shotted my bag from the YWG flight to the AUA flight like the old Westjet airlines would have....was impresse except now had no luggage for 24 hrs......booked on flight next day not in the class I had booked total nightmare trip We spent alot of money on the place we were staying and now missed a whole day and had to pay a huge amount to stay in Toronto to boot I have spent many years loyal to Westjet, got the credit card and worked my way up only to be treated like trash ....always late, horrible nasty people and just no care in their jobs anymore....Overall
- Extreme lack of customer service, rude rude rude
- they took a delay to hot shot my bag but wouldnt let me on even though plane still attached to bridgeway
- Toronto-Oranjestad
- Business
- Loss: β¬780
- Desired solution
Expenses reimbursement
Denys N
Verified | Feb 28, 2026Toronto-Frankfurt
Economy
WestJet denied boarding and written explanation
denied boarding. Refused to provide written explanation. Sold the flight without notification. Refused to provide another flight.Overall
- denied boarding
- Toronto-Frankfurt
- Economy
- Loss: β¬750
- Desired solution
Anonymous member
Verified | Feb 26, 2026Cayo Coco-Montreal
Economy
Retard de Vols 4 jours aucun support
on vacation to Cuba on December 24. Our return was scheduled for December 29. Our transfer was two hours late - instead of 5 at 7 o'clock. We went to the airport. We waited about three hours and it became clear that our flight was canceled. At the same time, Air Transat departed. After another three hours of waiting, we were returned to the hotel - at 2 in the morning. The next day at 7 in the morning we were supposed to receive information about when we were leaving. At eleven it became clear that the flight was redirected to December 31. At the same time, there were people arriving and departing from Montreal and Toronto with Air Transat and Air Canada all day long. On December 31st, we were at the reception from noon. Our transfer was on time at 3 o'clock. We went to the airport. We checked our luggage. We entered the departure lounge. We saw the plane and spent four hours locked up. Then they took us out. They gave us our luggage back and again a bus and a hotel. 10 minutes before midnight, on New Year's Eve without food and crushed by fatigue The next morning at 7 we were on the lookout for a representative. He never showed up. We found him at the neighboring hotel and it turned out he had forgotten us. At the last minute we went to the airport and thank God this time weOverall
- Retard 4 jours Les fetes a lβaeroport
- Cayo Coco-Montreal
- Economy
Desislava B
Verified | Feb 26, 2026Cayo Coco-Montreal
Economy
Retard de retour 4 jours Des fetes a lβaeroport
on vacation to Cuba on December 24. Our return was scheduled for December 29. Our transfer was two hours late - instead of 5 at 7 o'clock. We went to the airport. We waited about three hours and it became clear that our flight was canceled. At the same time, Air Transat departed. After another three hours of waiting, we were returned to the hotel - at 2 in the morning. The next day at 7 in the morning we were supposed to receive information about when we were leaving. At eleven it became clear that the flight was redirected to December 31. At the same time, there were people arriving and departing from Montreal and Toronto with Air Transat and Air Canada all day long. On December 31st, we were at the reception from noon. Our transfer was on time at 3 o'clock. We went to the airport. We checked our luggage. We entered the departure lounge. We saw the plane and spent four hours locked up. Then they took us out. They gave us our luggage back and again a bus and a hotel. 10 minutes before midnight, on New Year's Eve without food and crushed by fatigue The next morning at 7 we were on the lookout for a representative. He never showed up. We found him at the neighboring hotel and it turned out he had forgotten us. At the last minute we went to the airport and thank God this time weOverall
- Retardant 4 jours 0 service
- Cayo Coco-Montreal
- Economy
- Desired solution
Tyrrell B
Verified | Feb 26, 2026Abbotsford-Edmonton
Economy
Rude and threatening service.
No delay, just rude and threatening behavior. He escalated his threats from charging us additional fees for one carry on bag to all 3 carry on bags. Then threatened that he would not allow any of us (3 passengers) on the plane. Then he threatened that he would charge us for flight delay. He was very insulting and needs to suffer consequences for his actions.Overall
- Poor customer service at the boarding gate.
- Abbotsford-Edmonton
- Economy
- Desired solution
Other - West Jet Flt WS844 on Feb. 24, 2026. YXX to YEG. The flight gate attendant was very rude and threatening to us with regard to a carry on bag he thought was oversized. We 3 passengers had 2 backpacks and 1 sports bag. He objected to the sports bag and charged us an additional $100 to put it in the baggage compartment, then he began threatening us that he wanted to charge the $100 fee to the other 2 backpacks. when we resisted that, he then threatened that he would not allow us to enter on to the plane and we would have to find some other method back to our home in Edmonton, AB. He was very insulting and threatening. We treated him with respect. Then he threated that he would charge us with delaying the flight. We were all 3 senior citizens aged 81, 81, and 55. One of us was handicapped. He was really brutal. I could tell that his partner at the boarding gate was really ashamed about his conduct. When we had all things finally settled and he was allowing us to board the plane, I asked to speak with his supervisor. He rudely replied back that he had no supervisor, that he was the "boss", so I asked for his name. He said "Neil" but no last name. he would not give us his last name of let us look at the employee I.D. card he was wearing. This person needs to be disciplined and in a severe manner. I am not advocating he be terminated but definitely demoted to a lower and harder working position until he learns his lesson. A course in Personal Service protocol would certainly be necessary before he is allowed to work with the public again. I would like to have someone appropriate carry out this discipline and report the results back to me. Thank you, Tyrrell Brennan
Anonymous member
Verified | Feb 22, 2026Mazatlan-Calgary
Economy
paid for seats but did not get them
no notification of seat changes or refunds for seats paid for but not supplied, we were not able to sit together as we had paid forOverall
- we paid for seats together but were not together
- Mazatlan-Calgary
- Economy
- Loss: β¬200
- Desired solution
Refund
Anonymous member
Verified | Feb 22, 2026Grande Prairie-Calgary
Economy
Lack of compassion, lack of escalation beyond call centre, ridiculous waiting times
I am writing to express my frustration of the extenuating circumstances cancellation policy West Jet holds. My daughter was a surviving victim in the TRSS school shooting as well as I work in health care and was on this day. Due to (and doctor approved) extenuating circumstances and residual trauma following this event, I went to my doctor and had a note written. This trip was to go and get my daughters cat for some sort of relief following tragedy and due to so many ever changing things in our schedules currently I am unable to leave her, nor do I feel comfortable being in large centres (airports included). The lack of compassion and direct no I received despite my pleading on the phone to even consider a west jet rewards amount rather than direct refund. I am frustrated to say the least at the fact I was not able to escalate my complaint after sitting on hold for nearly an hour. Do better WestJet.Overall
- Lack of compassion toward cancellation due to medical reasons surrounding a nation-wide tragedy
- Nothing
- Grande Prairie-Calgary
- Economy
- Loss: β¬233.58
- Desired solution
Refund
Expenses reimbursement
Oyindamola O
Verified | Feb 17, 2026Victoria-Montreal
Economy
Formal Complaint β Travel Experience on February 10, 2026
Dear WestJet Customer Relations, I am writing to formally express my deep disappointment and distress regarding our travel experience on February 10, 2026. My family and I were scheduled to travel from Victoria to Calgary and then onward to Montreal, with an expected arrival time of approximately 3:30 p.m. Unfortunately, the situation we encountered at the airport caused significant emotional and physical stress for my family, particularly for our four young children. This was also our first time travelling with WestJet, and the experience was extremely upsetting. We arrived at the airport approximately 30 minutes before departure; however, we were informed that we would not be permitted to board the flight. One of the customer service representatives indicated that because we were a group of six, boarding would not be possible. This was very confusing and distressing, as passengers were still boarding at the time and we continued to receive email notifications indicating that boarding was in progress. The lack of a clear explanation left us feeling confused and unsupported. As a Black family, this experience was especially concerning and painful. Observing other passengers continue boarding while our family was denied access raised serious concerns for us about whether we were treated differently. We respectfully request that this aspect be carefully reviewed as part of your investigation. Our original itinerary required us to begin travelling at approximately 5:30 a.m., with an expected arrival time of 3:30 p.m. Instead, we were rebooked on a significantly longer itinerary departing at 9:30 a.m. and arriving at approximately 12:30 a.m. the following day, involving three layovers β Victoria to Calgary, Calgary to Toronto, and Toronto to Montreal. This unexpected change created an exhausting and difficult travel experience for our family, particularly for our young children. During this time, access to food was limited, and the prolonged travel caused considerable stress and discomfort. In addition, we were required to pay an extra $945 despite originally booking standard economy tickets. This additional expense placed significant financial strain on our family. When we sought assistance from customer service, we were informed that nothing further could be done and that we should have arrived earlier, with little consideration given to the challenges of travelling with young children or the circumstances we were facing at the time. We also found the interaction with one staff member unprofessional, as their conduct made us feel uncomfortable and not taken seriously during an already stressful situation. This experience caused unnecessary hardship and emotional distress to our family. We respectfully request a full review of this incident, clarification as to why boarding was denied while boarding was still ongoing, and appropriate compensation for the additional costs, inconvenience, and distress caused. We had hoped for a positive first experience travelling with WestJet and sincerely hope this matter can be reviewed and resolved fairly and promptly.Overall
- Denied boarding while boarding was still ongoing, without a clear explanation. Inconsistent treatment, especially observing other passengers boarding under similar timing circumstances. Significant impact on young children, including long travel hours,
- None, expect for the Wifi
- Victoria-Montreal
- Economy
- Loss: β¬945
- Desired solution
Rolando R
Verified | Feb 15, 2026Economy
Re-booked by West jet to Air Canada flight but delayed by 12 12 hours. Supposed to board flight Wesjet WS705 at 6:35 AM but was re-booked to Air Canada flight at 6 pm. And stayed at the airport waiting for 12 hours.
Delayed by 12 hours was booked on Westjet flight 705 boarding at 6:35 am but was re-booked to Air Canada flight at 6 pm. A delayed of at least 12 hours and had stayed at the airport more than 12 hours and had to spent for some food while waiting.- Economy
Chintan D
Verified | Feb 14, 2026Calgary-Mumbai
Economy
Claim escalated to airline
Both checked baggage was delivered on Feb 14th after 48 hours. I had marriage function to attend so had to buy all clothes, traditional wear, toileteris, accessories as everything was in the luggage.
- Calgary-Mumbai
- Economy
- Claim escalated to airline
John T
Verified | Feb 12, 2026Rome-Victoria
Economy
Claim escalated to airline
Technical problems
My wife was in a seat beside me on the same flight. She contacted Westjet and they compensated her for approximately $900 CAD. However, as the supporting document shows, they denied my claim. I asked why and they did not provide an explanation.- Rome-Victoria
- Economy
- Claim escalated to airline
Marek A
Verified | Feb 9, 2026Toronto-Varadero
Economy
Terrible costumers services
The real reason for the delay was not given. The delay was postponed several times. The weather conditions were very good. Due to a 6-hour delay, I lost half a day of my Vacation arrived at the hotel at midnight, tired and hungry.Overall
- Due to a 6-hour delay, I lost half a day of my vacation
- Toronto-Varadero
- Economy
- Loss: β¬600
- Desired solution
Muhammad S
Verified | Feb 8, 2026Calgary-Abu Dhabi
Economy
I claimed money from klm but they told me to ask etihad and etihad said that they are not liable either and they keep sending me to each other. I was meant to reach abu dhabi at 7pm and reached at 7am so 12+ hours later. they didnt even give me a food voucher for that amount of time at the airport. the airline didnt provide me with anything. i spent money for food, waited for so long.
- Calgary-Abu Dhabi
- Economy
Anonymous member
Verified | Feb 5, 2026Saskatoon-Calgary
Economy
Terrible damaged luggage claim service
Westjet damaged my checked luggage on Dec15, 2025. The claim documents were fully submitted. The claim process was supposed to be finished within max. 14 days as per the Westjet claim policy. This case has not been handled even after 51 days since my luggage was damaged. The claim department always responds my inquiries to be patient, which breaks the Westjet claim processing time frame policy again and again.Overall
- poor damaged luggage claim service
- Saskatoon-Calgary
- Economy
- Loss: β¬830
- Desired solution
Refund
Nayomah W
Verified | Jan 26, 2026Buffalo-Nanaimo
Economy
HUGE RIP OFF! BUYER BEWARE!!!
I lost out on mental health issues due to the run around about a canceled flight and needing to reroute another departure time due to westjet changing my itinary. I lost out on $1,398.64 which I cannot afford to lose as a elderly widow woman.Overall
- westjet made changes to my iternary and that's when it started! Since February of 2025 until now, 1/26/26 I have been trying to get my tickets and then my refund. I was told to cancel my flight and then rebook the flight. I did as I was asked because
- Absolutely NOTHING!!!
- Buffalo-Nanaimo
- Economy
- Loss: β¬1398.64
- Desired solution
Refund
Peggy H
Verified | Jan 24, 2026Vancouver-Zihuatanejo
Economy
no refund or credit for baggage charge
i had paid for baggage, but later upgraded which included carryon so baggage was no longer needed... Westjet would not refund or credit the baggage payment even though the upgrade cost over $150.! What poor customer service! so disappointing!Overall
- refund policy
- Vancouver-Zihuatanejo
- Economy
- Loss: β¬45
- Desired solution
Refund
Anonymous member
Verified | Jan 23, 2026Calgary-London
Economy
Poor services. Compensation
Very poor connection between Paris and London. Stressful journey and damage to my baggage in London. customer service.Overall
- Poor customer service
- Air attendant were polite and helpful
- Calgary-London
- Economy
- Desired solution
Refund
Liliia B
Verified | Jan 22, 2026Winnipeg-Warsaw
Economy
We live in Ukraine. After arriving in Warsaw, we stayed in hotels based on LOT airline update that our baggage will arrive on the next flight. We had no intention or reason to stay in Warsaw. The baggage never arrived and it was not affordable to keep staying in Warsaw. During our stay, we purchased food and do not have bills, but would like to claim a minimum 40 Euros per day from December 11 until December 27 when the baggage was delivered. The airline was not reachable to provide any update and we were treated very badly. This caused a lot of emotional distress.
- Winnipeg-Warsaw
- Economy
Jean-Mario T
Verified | Jan 21, 2026Varadero-Halifax
Economy
Lost luggage is hell with westjet
My luggage never arrived at my destination and I've had zero information from westjet about its status. The website which informs of ita progress has remained unchanged since I filled it at my arrival on SaturdayOverall
- Zero contact about my lost suitcase
- Varadero-Halifax
- Economy
- Desired solution
Other - Zero information about my lost luggage
Thesappiriyan G
Verified | Jan 8, 2026Economy
Formal Complaint Regarding Damaged Baggage β QR1002, December 4, 2025 (Dubai Airport)
Dear Qatar Airways Customer Service Team, I trust this message finds you well. I am writing to formally lodge a complaint concerning the condition of my checked baggage following my recent flight with Qatar Airways, QR1002, which arrived at Dubai International Airport on December 4, 2025. Upon retrieving my baggage, I noted significant damage, which I promptly reported through your online platform. Unfortunately, I have yet to receive any acknowledgement or response regarding the matter. For your reference, I am providing the details of the incident below: Flight Number: QR1002 Date of Flight: December 4, 2025 Baggage Tag Number: WS 0838260462 Description of Damage: baggage wheel is broken cant able to use this baggage in future Reference Number DXB4764997 Given the circumstances, I kindly request that this issue be addressed promptly. I am seeking a resolution, whether through compensation or repair, to rectify the damage caused to my personal property. I would appreciate your immediate attention to this matter and a response outlining the next steps. Should you require any further documentation or details, please do not hesitate to contact me. Thank you for your cooperation, and I look forward to your swift resolution of this issue. Yours sincerely, thesappiriyan Gunaratnam thesan@gmail.com- Economy
- Loss: β¬200
- Desired solution
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
WestJet, even with an on-time performance score of just 69%, still ranked 7th among North American airlines. Nonetheless, there’s plenty of room for improvement. If you’re trying to figure out how to file a complaint against the airline for flight disruptions or anything else, keep reading. We’re going to show you:
- The most common WestJet complaints
- Your passenger rights in Canada
- Ways to contact the airline
- How to put together a WestJet complaint
- How AirAdvisor can help your claim be more successful
Claim with AirAdvisor and get up to $1000 CAD compensation. Find out how much you’re owed today.Check Your Flight
What are Passengers Complaining About?
Aside from complaints for flight delays, cancellations, and bumped flights, WestJet has also received numerous complaints about:
- Poor customer service
- Inadequate communication
- WestJet delayed and lost baggage
- Lack of transparency with add-on fees
WestJet Passenger Rights
As a Canadian airline, WestJet must comply with the air passenger rights regulations established by the Canadian Transportation Agency.
This means that if you have a delayed or cancelled flight, you could be entitled to between $400 and $1000 CAD depending on the size of the airline and how late you arrived at your destination.
Tricks for a Successful WestJet Complaint
Before you send your complaint, here are a few things to do and to consider.
- Earlier is better: Airlines can take a while to respond. Plus, the longer you wait to send your complaint, the more likely it is you’ll forget some details. Always lodge your complaint as soon as possible.
- Gather proof: The more documentation you can provide to WestJet, the better your chances of a successful outcome.
- Include accurate contact info: It’s easy to get caught up in sending your complaint and forget to add your own contact details. Make it easy for WestJet to contact you.
- Add as many details as possible: Especially for complaints about flight disruptions, be sure to include as many specifics as possible about your situation. Also, don’t be afraid to reference the Canadian Air Passenger Protection Regulations. Doing this shows that you are aware of your rights and that you expect to be compensated accordingly.
How To Contact WestJet for Complaints
WestJet Complaint Form
- From the mainpage, use the search tool to look for “COMPENSATION”
- From the search results, choose the first option
- In the next window look for SUBMIT A CLAIM and select
- Follow the prompts and submit.
WestJet Email
The airline’s email option on the site will take you to another form with several fields for you to add information.
WestJet Phone Numbers
The airline doesn’t provide a dedicated line for complaints. Also, it’s usually better to submit complaints through the form listed above.
- For general inquiries: 1-888-937-8538
- For baggage issues in North America: 1-966-666-6224
- For baggage issues outside North America: 1-403-444-2581
WestJet Live Chat
You can find the live chat by going to the Contact section of the official website.
- On the Contact Us page, scroll down and look for SELF SERVE HUB.
- Select that and scroll down until you see the CHAT WITH AN AGENT
The Easiest Way to Lodge a WestJet Complaint
Here’s the easiest and most reliable way to get compensated for flight delays, cancellations, and other disruptions.
- Go to AirAdvisor.com
- Add the basic information about your WestJet flight
- Click “Check Compensation”
- Add additional information about you and your flight
- AirAdvisor will contact the airline and begin working with WestJet to get you your compensation.
Avoid the hassle and uncertainty of submitting a claim on your own, and let the legal team at AirAdvisor do it for you!Check Your Flight
Why Trust AirAdvisor
We’ve been defending air passenger rights since 2017, and more than 300,000+ have trusted us with their claims. Our goal is to make the entire process smooth and easy while winning you the maximum compensation for your unique situation.
In doing this, we want to be transparent about the fact we do deduct a small percentage of the successful claim amount, so we can continue helping passengers. At the same time, if we aren’t able to secure compensation for you, you don’t pay anything at all. So, basically, you have nothing to lose!
Get started on your claim today by entering your flight details below!
Check Your Flight
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
WestJet customer support contact details
Website:
www.westjet.com
Mailing Address
WestJet Airlines Ltd. WestJet, an Alberta Partnership 22 Aerial Place NE, Calgary, Canada, T2E 3J1
Had Issues with WestJet Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!
Search for my flight
Instant flight check
Did you have any connecting flights within this journey under the same booking?
No, it was a direct flight
Yes, I had to change flights
Related & Resources
Trusted By 830,000 Passengers
AirAdvisor is rated Excellent 4.5/5 based on 28,732 reviews from Reviews.io
Kamlesh Rani
Verified CustomerVery Excellent service and cooperative company. Done everything very quick and Easy.
2 hours ago
Maja RaΕΎov
Verified CustomerA very simple, easy and quick questionnaire for resolving complaints.
1 week ago
Veronica Mc Entee
Verified CustomerIt is so easy just put in your information and submit. You don't have to worry about who to contact just fill in your details and air advisor look after everyything else .
3 weeks ago
Velina Petrova Tsvetkova
Verified CustomerIβd like to thank Air Advisor for their help. I didn't think Iβd get anything, but after two yearsβand with their assistanceβI received compensation. Thank you very much.
1 month ago
Luciano Moggia
Verified CustomerI used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
1 month ago
Irzam Hardiansyah
Verified CustomerEasy, quick, and concrete. Got my claim money in my account within less than a month.
1 month ago
Noor Sajjad
Verified Customerthis was an amazing experience. AirLine (swiss air) rejected my claim, but with AIr Advisor i got the amount.
1 month ago
Alan Braude
Verified CustomerExcellent service Very efficient Great communication Would recommend very highly
1 month ago
Anderson Kimtai Limangura
Verified CustomerIβm very pleased with the service I received. The process of securing my compensation from KLM Royal Dutch Airlines was handled professionally and efficiently. Communication was clear, and I was kept informed throughout the process. I would definitely recommend their service to anyone seeking assistance with an airline compensation claim.
1 month ago
Sara Georgieva
Verified CustomerWas clear and efficient way, but you take 30% of the money.
1 month ago
Varsha Bacchus Khemraj
Verified CustomerAirAdvisor was very good, i just put my details and proof of my flight cancelled and they did all the work.
1 month ago
Tayan Mutagaya
Verified CustomerQuick and easy to understand with all questions well structured. The response was imediate as well.
1 month ago
Comfort Nantwi Dankyi
Verified CustomerTrust air advisor for all your air travel claims if you want efficiency
1 month ago
Veerasangappa Magadal
Verified CustomerGreat experience, it was easy to handle and smooth process
1 month ago
9 years experience
830,000+ claims
Specialist expert lawyers
No-win no-fee
AirAdvisor has been featured in:
View more