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Iberia Airlines Reviews and Ratings

Read 41,945 verified passenger reviews to find out if Iberia Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Extensive route network
Food service for long-haul flights
Comfortable business class
Baggage policies

Cons

Poor customer service
Frequent delays
Poor communication
Cramped Economy seating

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Iberia Airlines reviews

2.63

Terrible
(21)
Poor
(14)
Average
(10)
Very Good
(0)
Excellent
(1)

Rui

Verified | Sep 16, 2024

Miami-Tel-aviv
Economy

The initial flight I had booked was cancelled

My flight from Miami via Madrid to Tel aviv was canceled a day before departure. Instead I was only offered (by expedia with whom I booked) a flight from Miami via London but only to Cyprus. I had to spend and extra of 1664 to get from Larnaca to Tel aviv. Iberia told me to be in touch with Expedia and Expedia told me to be in touch with Iberia for any compensation. No one offered to find my a flight from cyprus to Israel which was supposed to be my final destination. IN addition I arrived a day late to Tel aviv - Instead of the 27th of March I will arrived today on the 28th.

Miami-Tel-aviv
Economy

Lorena

Verified | Sep 16, 2024

Madrid-New York
Business

I was on vacation in...

I was on vacation in Spain to return to Boston and was told that my flight was cancelled the morning of confirmation of flighty . The only flight available was a direct flight to JF k . I then had to find my way to Boston, my original booking destination. On the flight to NY . The only seats available were near the toilets and the doors would not stay closed when not occupied. It was an an annoying experience for the duration of the flight.. the flight attendant placed a claim to document the incident.

Madrid-New York
Business

Sergio

Verified | Sep 16, 2024

Madrid-Milano
Economy

My flight from Madrid to...

My flight from Madrid to Italy SUPPOSIDLY left before I could catch the scheduled flight. I had to wait, albeit, in the business lounge after about 2 hours of trying to get a new boarding pass. The ground staff were not only not helpful but were extremely rude. It is unusual that my baggage was on the originally scheduled flight. I had trouble getting my baggage in Malpensa because it was not on the flight I was on. IBERIA is a definite NO NO NO for me for future travel.

Madrid-Milano
Economy

Rodrigo

Verified | Sep 16, 2024

Bogota-Zurich
Economy

The flight fromm Bogota was...

The flight fromm Bogota was due to a technical Problem at the aircraft (what led to the need to change the aircraft in Madrid for the flight before mine) 4.5 delayed once we arrived in Madrid. Iberia moved me to the 20:00 flight to Zurich. This flight was as well more than 1 hour delayed. Waiting for luggage in Zürich led to the situation that I missed the last public transport option to home and had to choice between staying in a hotel in Zurich or take an Uber home (what I did).

Bogota-Zurich
Economy

Marta

Verified | Sep 16, 2024

New York-Zagreb
Economy

Iberia airlines cancelled our...

Iberia airlines cancelled our flight and deboarded everyone due to technical issues with the plane after having us sit on the plane for 2.5 hours. When they rebooked us on the next available flight we arrived nearly 36 hours (32 Hours exactly) after intended. They announced that they would not be providing any help with hotels and that if we needed to reschedule we could call customer service. We had to pay more money for seats (107 118), we had to pay again to check in our bag (77), our hotel reservation was cancelled because we didn’t show up (132), our car reservation was cancelled and we had to rent a car at a much higher rate for less days (40 50 95). Additionally I took 2 days off work that I could have worked if we had been traveling Friday night instead of Thursday afternoon, and our layover was much longer in Madrid than anticipated plus we had to check our carry on bags on the new flight and my pregnant wife had supplies in those bags that she needed for the flight and for the long layover but we were not able to access them until arriving in Zagreb. Overall the cancellation was very physically, emotionally, and financially taxing on us and we missed a day and a half of our booked/planned itinerary on our trip.

New York-Zagreb
Economy

Antonia

Verified | Sep 16, 2024

Los Angeles-Tucson
Economy

Arrives at 1353 LAX...

Arrives at 1353 LAX on a flight from Tucson AZ on 6 April 24. They were able to forward my luggage over for the flight that was delayed. This Luggage was charged a fee which should have been free since due to military service.

Los Angeles-Tucson
Economy

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Iberia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

41945

Review Sites Distribution

AirAdvisor
2.63
41945 (100%)
TripAdvisor
2.5
25300 (60.4%)
Flight Radar
3.75
5744 (13.7%)
TrustPilot
1.3
4379 (10.5%)

Kayak
3.5
3248 (7.8%)
Yelp
1.6
509 (1.2%)
Airlines-Inform
2.87
465 (1.1%)
Consumer Affairs
1.1
422 (1%)
FlightReport
3.55
422 (1%)
eSky
3.9
403 (1%)
Igraal
4.39
333 (0.8%)
Google
2
140 (0.3%)
PissedConsumer
1.6
120 (0.3%)
Airline Ratings
2
78 (0.2%)
SiteJabber
1.7
7 (0%)
Mouthshut
1
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

41945

3/5 overall

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Iberia Airlines Reviews and Ratings

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Iberia Airlines reviews