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Iberia Airlines Reviews and Ratings

Read 41,945 verified passenger reviews to find out if Iberia Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Extensive route network
Food service for long-haul flights
Comfortable business class
Baggage policies

Cons

Poor customer service
Frequent delays
Poor communication
Cramped Economy seating

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Iberia Airlines reviews

2.63

Terrible
(21)
Poor
(14)
Average
(10)
Very Good
(0)
Excellent
(1)

Manuel G

Verified | Feb 3, 2026

Madrid-Mexico City
Economy

IBERIA EXPENSIVE LOW COST COMPANY

As a result of a technical failure, passengers were left abandoned in the terminal until 4:00 a.m., without accurate information, without adequate assistance, and without even minimally professional handling of the situation. The subsequent flight reassignment was an absolute disaster: chaotic, arbitrary, and abusive, treating us as mere numbers rather than as customers who had paid for a service. The situation worsened even further when the flight we were finally assigned two days later, with a four-hour layover in Frankfurt, suffered an additional delay of nearly two hours with all passengers already boarded and confined inside the aircraft. During that time, the captain merely made a vague reference to the existence of a “bureaucratic issue,” offering no concrete explanation, no details, and showing no respect whatsoever for the passengers, who remained uninformed and ignored. Iberia’s customer service is outright unacceptable. After more than eight hours attempting to reach a human agent, the only response came from useless automated systems. Iberia’s bots are even worse than those of low-cost airlines such as Ryanair, which is particularly serious for a company that presents itself as a flagship carrier while charging some of the highest fares in the market. There is a complete disconnect between the prices Iberia charges and the service it provides. The handling of this incident, the lack of information, the disregard for passengers’ time, and the absolute inefficiency of its customer service place the airline among the worst in the industry in terms of customer treatment. It is unacceptable for a company of this size to treat its customers’ time, money, and patience with such disregard. This experience has caused not only financial damage, but a total loss of trust in the company.

Overall

INEFICACIA
QUE HAY MAS COMPAÑIAS

Madrid-Mexico City
Economy

Comments

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Marco M

Verified | Jan 8, 2026

Stockholm-Santiago
Economy

Flight delay

Staff on site need to take courses on handle difficulty situation. A few were nice but in general very bad experience. I purchased the travel with Iberia with one stop, and they need to guarantee the connection are sufficient with the time slot. I was traveling with an elderly and everything took much more time.

Stockholm-Santiago
Economy

Steven W

Verified | Dec 7, 2025

New York-Madrid
Economy

IBERIA TERRIBLE CUSTOMER SERVICE

Iberia Airlines is the WORST Airlines and their customer service is even worse. I travel all over the world and no one in their customer service wants to help the consumer. They should be banned from USA.

Overall

VERY VERY POOR CUSTOMER SERVICE
NONE

New York-Madrid
Economy

Romaneatha W

Verified | Oct 5, 2025

Barcelona-Chicago
Economy
Successful claim

Flight delay

They should receive a ZERO! From being delayed for over an hour, and subsequently making me miss my connection, to losing my luggage for 8 days with no compensation. I will NEVER fly with them again!

Barcelona-Chicago
Economy
Successful claim

B T

Verified | Jul 16, 2025

Tokyo-Madrid
Economy

Low cost service at high...

Low cost service at high prices. A shit show of service. Flight attendants nowhere to be seen. Dirty toilets without paper. Rude manners. Narrow seats. Terrible food. I had the impression of flying with a low cost carrier, but prices said otherwise. With that attention to customers, this route to Japan will fail miserably.

Tokyo-Madrid
Economy

Verified | Feb 26, 2025

Madrid-Lima
Business

Worst lugagge management and client managent

3 out of 5 suitacases are destryed did the PIR and followed up . Got certifications for no reparability and now IBERIA is requesting receipts for new suitcases. There is no such request according to Fleysr wrights, Iberia website and Montreal. It has been 2 months and they have not reimburshed me

Madrid-Lima
Business

Verified | Feb 4, 2025

Mexico City-Copenhagen
Economy

My girlfriend is now stuck... thanks.

My girlfriend is now stuck in Madrid all because of Iberia. Fast facts. My girlfriend is moving across the world from Mexico to Sweden, she talked to Iberia before the booking because shes bringing her small 4 kg dog and cat of the same size with her. She asked if it was any problem to bring them both in the cabin, but she had to buy a ticket before fixing everything with the animals, but there was no problem. That changed on and of until the flight. The customer service, and the people that check in and the people at the gate do not have the same information. But she finally got to board and was on her way. Her flight to Copenhagen was the day after landing in Madrid. They would not let her take a flight alone with two small animals, Iberia once again. She told her about her situation but they did not care, they are full aware that she gets stranded in Madrid with no one to help her, her boyfriend (me) sitting at work in sweden totally helpless. Now I had to book a flight to come get my already stressed out girlfriend that moves to the other side of the world. This company is total shit and no compassion for other people. Typical big airline vibes, they have no service feeling at all. Give them your money and get shit back. Useless, totally useless.

Mexico City-Copenhagen
Economy

Orlando V

Verified | Nov 28, 2024

Bologna-Madrid
Economy

Scary Iberia Experience

I originally filed my complaint directly to Iberia to no avail. Their reply only stated they were sorry and hoped our next flight with Iberia would be better. Right! On Nov 11, 2024, I flew IB 1244 from Bologna to Madrid. We took off under extreme visibility restrictions and when airborne our pilot informed us Madrid was fogged in and we would attempt to land in low visibility. We were asked to turn off our phones completely (not just airplane mode) . The pilot attempted the landing but had to suddenly abort the landing because he couldn’t see runway. That was scary. We were diverted to Valencia where we sat on the plane for 3 hours waiting to return to Madrid. Of course we missed our connecting flight to the USA. I complained to Iberia for jeopardizing our safety by not just waiting in Bologna till the fog had cleared in Madrid. Iberia made this a traumatic and extremely stressful flight experience. I felt they should compensate us for the inconvenience. They were instead apathetic and did nothing.

Bologna-Madrid
Economy

Maria Victoria V

Verified | Nov 21, 2024

Madrid-Bilbao
Economy

The flight was supposed to...

The flight was supposed to depart at 11:30 am and ended up departing at 5:09 pm. I tried submitting this claim online and the website did not work. I called customer service and they said the only way to file a claim is throughput the website.

Madrid-Bilbao
Economy

Andre R

Verified | Sep 27, 2024

Bogota-Hamburg
Economy

We had a connecting flight...

We had a connecting flight from Madrid to Hamburg. We arrived on a flight from Bogota Colombia to Madrid and changed flights at the airport Adolfo Suarez Barajas. Our stroller went missing between both flights and did not turn up at the airport in Hamburg. We filed a PIR with Iberia the same day and the claim remains open until today saying that Iberia is trying to locate the missing stroller. Upon arrival back to Colombia on 14 September, I filed several claims with Iberia for compensation but Iberia repeatedly closed the claims stating that the stroller was delivered. This is not true and we continue to wait for a response.

Bogota-Hamburg
Economy

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Iberia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

41945

Review Sites Distribution

AirAdvisor
2.63
41945 (100%)
TripAdvisor
2.5
25300 (60.4%)
Flight Radar
3.75
5744 (13.7%)
TrustPilot
1.3
4379 (10.5%)

Kayak
3.5
3248 (7.8%)
Yelp
1.6
509 (1.2%)
Airlines-Inform
2.87
465 (1.1%)
Consumer Affairs
1.1
422 (1%)
FlightReport
3.55
422 (1%)
eSky
3.9
403 (1%)
Igraal
4.39
333 (0.8%)
Google
2
140 (0.3%)
PissedConsumer
1.6
120 (0.3%)
Airline Ratings
2
78 (0.2%)
SiteJabber
1.7
7 (0%)
Mouthshut
1
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

41945

3/5 overall

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Iberia Airlines Reviews and Ratings

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