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Iberia Airlines Reviews and Ratings

Read 41,945 verified passenger reviews to find out if Iberia Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Extensive route network
Food service for long-haul flights
Comfortable business class
Baggage policies

Cons

Poor customer service
Frequent delays
Poor communication
Cramped Economy seating

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Iberia Airlines reviews

2.63

Terrible
(21)
Poor
(14)
Average
(10)
Very Good
(0)
Excellent
(1)

Ana R

Verified | Sep 27, 2024

Madrid-Santiago
Economy

The flight was delayed...

The flight was delayed by a few minutes but my luggage didn't arrive so I was without it until the next day in Santiago. I forfeited my accommodation in Sarria and had to book additional accommodation in Santiago for a night. Also had no toiletries.

Madrid-Santiago
Economy

Yvonne S

Verified | Sep 27, 2024

Madrid-Boston
Economy

The flight was cancel...

The flight was cancel it due to technical issue,I stay at Madrid for one night at hotel I paid by my self, the airline provide me a sandwich ,and fly to different city and I ask friend to come take me from the airport and I will have to compensate him.

Madrid-Boston
Economy

Mary

Verified | Sep 16, 2024

London-La Coruna
Economy

arrived late, losted...

arrived late , losted connection, no possible to find hotel so i spent the night sitted in airport till the morning after , and when finally arrived at A Coruna they did not sent my luggage.

London-La Coruna
Economy

John

Verified | Sep 16, 2024

Madrid-Boston
Economy

The flight was from Madrid...

The flight was from Madrid to Boston, then when I arrived in Boston I missed my connexion flight to deliver my luggage without being abroad, waiting hours in Boston airport to Iberia to rebook my flight A nightmare time, they closed the gate in my face, denying me boarding I have to stay in Boston for a night because of this.

Madrid-Boston
Economy

Luise

Verified | Sep 16, 2024

Stuttgart-Barcelona
Economy

My flight was canceled...

My flight was canceled four hours after the scheduled departure time. I called customer service, and they informed me that there were no further flights to Stuttgart. As a result, I had to immediately start looking for a new flight. I also filed a complaint with Iberia’s customer service, but they refused to refund me, citing weather conditions as the cause. The airline only informed me about the cancellation four hours after the original departure time. Then, on the evening, they suddenly offered a new flight to Madrid (not Barcelona), which I couldn't take because I had already booked a new flight. I finally arrived at my destination on September 21. In terms of assistance, the airline provided delayed responses and no refund. Unfortunately, due to this issue, I also missed a Korn concert on September 19, which I had planned to attend, resulting in a financial loss.

Stuttgart-Barcelona
Economy

Henry

Verified | Sep 16, 2024

New York-Barcelona
Economy

Plane was unable...

Plane was unable to cross the Atlantic due to technical issues. Was forced to deplane in New York JFK airport, and wait for twelve hours for a new flight to be provided. Airline provided no information besides a customer service line and no contact for six hours before providing new itinerary. Scheduled arrival at Barcelona is 23 hrs after initial anticipated arrival, resulting in missing a speaking appointment at an opthalmology conference and one day of hotel payment loss.

New York-Barcelona
Economy

Dalibor

Verified | Sep 16, 2024

Bogota-Dublin
Economy

Due to the delayed flight...

Due to the delayed flight from Bogota to Madrid, I missed my connecting flight from Madrid to Dublin. I then had to purchase a new airline ticket the following day for 352.80 EUR. The airline provided no explanation for the delay and offered no service such as vouchers in Bogota for the delay.

Bogota-Dublin
Economy

Peter

Verified | Sep 16, 2024

Barcelona-Miami
Economy

I was supposed to fly...

I was supposed to fly to Miami at 3.40pm from Barcelona, I couldn’t find my flight time on the board so I asked for help and they told me it must have been changed to 6.25pm. But I didn’t receive an email to say it was changed (or I didn’t receive it if they sent one out). I was supposed to arrive in Miami at 8pm but I arrived at 11pm instead.

Barcelona-Miami
Economy

Isabella

Verified | Sep 16, 2024

Barcelona-Boston
Economy

my direct flight from...

my direct flight from BCN to BOS was canceled at 7:15 PM, which was after the scheduled departure time. The flight was canceled due to maintenance, and very little help was offered by the airline. We were told that we had to pass back through security and passport control, collect our bags, and then go to a specific counter for our options. It took a while for that to happen, and then there was a long line for the three counters that the airline opened for us. When we got to the counter, we were told that they would not rebook us there and would only organize hotels. They should have printed vouchers and handed them out to people in line, but instead, we had to line up for them. We were then told that our bus would take us to the hotel at 9:15 PM. The bus did not arrive until 9:40 PM. The hotel that they provided was in Sabadell, not Barcelona, so we were then on a bus for almost an hour. We arrived at the hotel close to midnight, where we were then told that the hotel would not provide food, but the bus would come back with food for us. At 2 AM, I received a call from the front desk notifying me that the food had arrived—2 AM. I called Iberia, and the only flight option that they could provide me with was a flight on Wednesday, 8/21, at 9 PM from BCN TO MAD and then another flight on Thursday, 9/22, from MAD to BOS. They would not provide me with a hotel in Madrid, and I would arrive in Boston two days later than I intended.

Barcelona-Boston
Economy

Mariano

Verified | Sep 16, 2024

New York-Madrid
Economy

Our flight leaving JFK...

Our flight leaving JFK for Madrid left 90 minutes late. This resulted in a delayed arrival time. With the process through customs control and another TSA check to catch the connecting, it was not enough time. Boarding process for connecting flight started at 6:55am. Our inbound delayed flight landed at 7:00am. We arrived at the departure gate and were denied boarding on our connecting flight. We were supposed to depart at 7:25am and arrive in Alicante at 8:30am. We were told to go to customer service. There were no other Iberia flights to rebook on and then we were placed on a late afternoon flight on Air Europa. This inconvenience resulted in loss of time at destination as we didn't arrive in Alicante until 5:00pm in the afternoon. This trip delay resulted in a loss of more than 8 hours.

New York-Madrid
Economy

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Iberia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

41945

Review Sites Distribution

AirAdvisor
2.63
41945 (100%)
TripAdvisor
2.5
25300 (60.4%)
Flight Radar
3.75
5744 (13.7%)
TrustPilot
1.3
4379 (10.5%)

Kayak
3.5
3248 (7.8%)
Yelp
1.6
509 (1.2%)
Airlines-Inform
2.87
465 (1.1%)
Consumer Affairs
1.1
422 (1%)
FlightReport
3.55
422 (1%)
eSky
3.9
403 (1%)
Igraal
4.39
333 (0.8%)
Google
2
140 (0.3%)
PissedConsumer
1.6
120 (0.3%)
Airline Ratings
2
78 (0.2%)
SiteJabber
1.7
7 (0%)
Mouthshut
1
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
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Food and beverage
Legroom & seat comfort
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2.63

41945

3/5 overall

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Iberia Airlines Reviews and Ratings

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