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Swiss International Air Lines Reviews and Ratings

Check 35,026 verified passenger reviews to find out if Swiss International Air Lines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Quality in-flight meals
Efficient check-in and boarding

Cons

Frequent flight disruptions
Inconsistent customer service

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Swiss International Air Lines reviews

3.55

Terrible
(12)
Poor
(1)
Average
(1)
Very Good
(1)
Excellent
(1)

Cherise V

Verified | Oct 21, 2026

Chicago-Zurich
Business

DISASTER CUSTOMER SERVICE

Our flight was forced to make an emergency landing on an island after a chemical smell was detected in the cabin and could not be identified. We were approximately six hours off course and then waited more than eight hours for a replacement aircraft. By the time we arrived in Zurich, we were over 24 hours late and had missed our connecting flights. SWISS placed us in a poorly maintained one-star hotel that had cockroaches and was extremely unsanitary. Because we had missed our connections, we had little choice but to stay there. We later discovered bed bugs as well. We were given a personalized link and instructed to submit receipts for our additional travel expenses, hotel bookings, rental cars, and meals, with the understanding that we would be reimbursed. We followed every step SWISS Customer Care provided, but received no meaningful follow-up for months. Eventually, we were told that nothing could be done and received no compensation whatsoever. As a result of this disruption, we lost two days of our trip and paid for hotel accommodations and a rental car that we were unable to use. Between the significant delay, unsanitary accommodations, financial losses, and complete lack of support, this was an awful experience. SWISS Customer Care failed to honor the reimbursement process they instructed us to follow. I will not be flying with SWISS again anytime soon.

Overall

SWISS CUSTOMER SERVICE
Business class is nice, but we also paid $700 extra so it should be

Chicago-Zurich
Business

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

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Attila G K

Verified | Oct 14, 2026

Boston-Budapest
Economy

My name is Attila G Kelleri booke...

My name is Attila G Keller i booked a fly from Boston to Budapest to go to my high school reunion. Prior to date of departure had to have a triple bypass surgery do to my condition which the doctor recovered two weeks before my fligt. I tried to get a refund or a vulture for the Price i paid which was o$1,488.23. I am 80 years sold and leaving on my retirement of $2,450.00. such a company as Swissair snood be more understanding and accommodate my request do to my condition. For any future travelers i recommend trying any other airline beside Swissair which absolute don't care for they passengers.

Overall

poor customer service

Boston-Budapest
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

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Anonymous member

Verified | Sep 23, 2026

Zurich-Lisbon
Economy

Sexual Assault on a SWISS Flight — Completely Mishandled

My mother was travelling from Brussels to Lisbon with a stopover in Zurich. During the SWISS flight from Zurich to Lisbon, she was assaulted by the male passenger sitting next to her while she was asleep. She went into complete panic, started screaming and crying. This was especially frightening given that she already has heart problems. You can imagine how terrifying and traumatic this must have been for her. What happened afterwards makes us even more angry. The cabin crew did not seem to take the situation seriously. The only “solution” they offered was to move her to another seat. That was it. No real support, no proper response, and no sense that what had happened was being treated as the serious incident it was. It is absolutely shocking that someone can be assaulted during a flight and the response from the airline is essentially: “Just move to another seat.” What makes it even worse is that, apparently, the situation was only taken more seriously after another male passenger mentioned that his wife had previously been the victim of something similar. Does someone really have to experience this before a victim is taken seriously? We later contacted SWISS by phone to make a complaint. Instead of someone properly addressing the situation, we were simply directed to a feedback form. A sexual assault during a flight is not simply “feedback” that should be submitted through a form. This is completely unacceptable. My mother was not only made to feel unsafe because of what the passenger did to her, but also felt abandoned by the very staff who should have been there to help and protect her. This could and should have been handled with much more care, seriousness and humanity. A victim deserves to be taken seriously and supported — not simply moved to another seat and then sent to fill out a feedback form. An experience my mother will never forget. And honestly, neither will we.

Overall

Really poor cabin crew

Zurich-Lisbon
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Anonymous member

Verified | Sep 13, 2026

Economy

SWISS has got to be one of the wo...

SWISS has got to be one of the worst airlines operating at the moment. Their basic fare doesn't even include a carry-on, and when you pay extra for one, they weigh it at the gate with a strict 8kg limit. This is an absurd restriction that most competitors don't enforce this aggressively. On another flight, I was charged twice for my checked bags because their system didn't show that I had already pre-paid for them. Instead of resolving it on the spot, I had to pay again just to board. I filed a claim weeks ago and have received absolutely no reply. No acknowledgment, no follow-up, nothing. For a supposedly premium airline, the customer service is nonexistent. Avoid if you can. You'll pay premium prices for a low-cost experience, and if anything goes wrong, don't expect them to respond.

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

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Patrick W

Verified | Jul 28, 2026

New York-Zurich
Economy

Flight cancellation

all ok but should have a comment section. for example Swiss did not fly, may be due to weather conditions they will say BUT other companies did fly such as Lufthansa to Frankfurt and LOT to Warsaw on the same timings (with delays). my other daughter was on the Warsaw flight so i am sure abut that one

New York-Zurich
Economy

Viacheslav B

Verified | Jul 12, 2026

Zurich-Barcelona
Economy

Two flights - two delays.Second fl...

Two flights - two delays. Second flight we were sitting in the plane for an hour. So, 3 hours inside and they offered a water an a small chocolate.

Zurich-Barcelona
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Valon D

Verified | Jul 11, 2026

Zurich-Antalya
Economy
Claim escalated to airline

Flight cancellation

Nothing yet,company edreams is very bad they even took subscription without me doing that, company cancelled mu flight never told me they did it

Zurich-Antalya
Economy
Claim escalated to airline

Michael M

Verified | Jul 11, 2026

Lisbon-Geneva
Economy

Flight delay

I am writing to warn other passengers about the bad-faith stalling tactics SWISS uses to evade their legal obligations under EU Regulation. On a recent flight from Portugal to Switzerland, my family experienced a severe delay of over 5 hours. SWISS customer service explicitly admitted in writing that the root cause was an internal technical maintenance failure. Despite this written admission, they formally denied our statutory compensation, hiding behind a generic template claiming this constituted an "unexpected safety shortcoming." This is a blatant misapplication of passenger rights. Binding European case law dictates that internal technical and mechanical defects are strictly the operational responsibility of the airline, not an "extraordinary circumstance." Safety is why you fix the aircraft; the technical failure is why you owe passengers compensation for their lost time. When pushed on the legal framework, their team completely ignored the law and sent patronizing, copy-paste corporate scripts about "trust," completely evading their obligations.

Lisbon-Geneva
Economy

Miriam H

Verified | May 27, 2026

Dublin-Zurich
Economy

Flight cancellation

I was very disappointed with my recent experience. my flight from Dublin to Zurich was cancelled without explanation just as I was parking my car and I was delayed by 6 hours. The handling agents at Dublin airport could not or would not provide any assistance. I was directed to a third party to claim compensation and they have just come back to say the airline has refused this, again without explanation.

Dublin-Zurich
Economy

Kevin P

Verified | Apr 27, 2026

London-Zurich
Economy
Claim escalated to airline

Flight delay

My latest trip has really soured me on the airline; they did a terrible job of updating after diverting our flight and have also dismissed my claim for compensation with regard to my lost luggage.

London-Zurich
Economy
Claim escalated to airline

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Swiss International Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.55

Total Reviews count

35026

Review Sites Distribution

AirAdvisor
3.55
35026 (100%)
TripAdvisor
3.5
17136 (49%)
Flight Radar
4.4
7708 (22%)
TrustPilot
1.3
3201 (9.1%)

Google
4.3
2192 (6.3%)
Kayak
3.75
2068 (5.9%)
FlightReport
3.85
1020 (2.9%)
eSky
4.2
578 (1.7%)
Airlines-Inform
3.53
474 (1.4%)
Yelp
2.2
245 (0.7%)
PissedConsumer
2.1
136 (0.4%)
ConsumerAffairs
1
103 (0.3%)
Airline Ratings
2.63
78 (0.2%)
SiteJabber
2.3
9 (0%)
Productreview
1
5 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.55

35026

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Swiss International Air Lines by following the steps below
1. Fill in the feedback and claims form on the Swiss International Air Lines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Swiss International Air Lines Reviews and Ratings

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