SWISS Reviews: Overall Airline Score
36127 passengers’ reviews
Swiss International Air Lines Ltd. Malzagasse 15, 4052 Basel Switzerland, 8058
36127 passengers’ reviews
Swiss International Air Lines Ltd. Malzagasse 15, 4052 Basel Switzerland, 8058Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.48Total Reviews count
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36127 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Attentive cabin crewQuality in-flight mealsEfficient check-in and boarding
Frequent flight disruptionsInconsistent customer serviceThis airline stands out for its seating comfort with ample leg room even in economy class. Passengers frequently mentioned the hospitable cabin crew and the Swiss chocolate offered at the end of each flight. Reviewers also gave high marks to the efficient and easy check-in and boarding process which helped set a positive tone for their trip. The downside: Several passengers criticised SWISS for their frequent cancellations and delays and were frustrated by the customer service they received.
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