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Swiss International Air Lines Reviews and Ratings

Check 35,026 verified passenger reviews to find out if Swiss International Air Lines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Quality in-flight meals
Efficient check-in and boarding

Cons

Frequent flight disruptions
Inconsistent customer service

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Swiss International Air Lines reviews

3.55

Terrible
(12)
Poor
(1)
Average
(1)
Very Good
(1)
Excellent
(1)

Anonymous member

Verified | Apr 10, 2026

Hong Kong-Zurich
Economy

I flew Swiss Air from China to Swit...

I flew Swiss Air from China to Switzerland on economy class. The plane was very old and the seats were complely wore out. Right after I boarded, I realized that the seat was broken, since the back cannot be adjusted at all. It was either very straight up or even slightly bending forwards and made the seating very uncomfortable. I immediately told the crew and they tried to fix it. It was not fixable as I was told eventually. I asked them to change a seat and they said it could not be changed. The only remedy they could do was to issue me a 250 SF credit for future usage. I refused, since I did not think I would ever fly with this airline. I told the crew that I did not think 250 SF credit could do any compensation for suffering ten houes of bending forwards on a tightly seated flight, especially for a old man. Plus I was someone over 65 and had highblood pressure. I had immediate meetings right after arrival. The crew told me that they cold not do anything else. I used to believe that Swiss Air is a high end airlines. I had never expected that they would fly such an old aircraft. It was a terrible experience and I swear I would never fly this airline again.

Overall

very old aircraft with broken seat and poor attitude of crew
no

Hong Kong-Zurich
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Feb 10, 2026

Economy

Stay away from the airline. I boug...

Stay away from the airline. I bought three tickets from Naples to Zurich three months in advance. I needed to cancel the flight reservations as there are EU regulations that we cannot be in the EU for longer than 90 days. However, Switzerland is not in the EU but found out later that they are part of some odd agreement that they still need to participate in the 90-day rule. So, need to cancel the flight. The flight was 495 Euros and also had baggage additions for another 60 Euros. Well, the airline only refunded us for the baggage and not the flight. We are out around 500 Euros. The pathetic airline will then resell the tickets and make a nice profit on us. I will never use this airline again. never.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Satta M

Verified | Dec 14, 2025

London-Freetown
Economy

Denied boarding

SCAM ALERT. DO NOT USE SWISS AIRLINES. They may offer low cost fares but they are totally unwilling to offer partial or full refunds when a passenger is unable to travel. They are actually worse than SCAMMERS because they are an internationally recognised company but hide behind complex terms and conditions, and then blame their customers when they encounter something that they would need a degree in aviation and EU policies, to understand.

London-Freetown
Economy

Peter V

Verified | Aug 14, 2025

Malaga-Budapest
Economy

This Swiss airlines and staff...

This Swiss airlines and staff includen the pilot absolut horrible people we book return flight Malaga budapest on the 6 of august paying good price for 2 tickets. We check in 2 lugage no problem ask me hand lugage yes on small one ok that was it. We continu to the gate show our bording pas and they put a label with out explaning why. The say you go premium ok. I go to the plane and they refuse to take my small unlocked hand lugage in the stewardess should to me you don't agree you don't fly. I am a heart patien and I need my medicine and other valueble stuff than a pilot come alone starting argument with me. I am 76 old discusting this people we go back to the counter to sort out the problem one lady organish that I could take my lugage with me so we go back try to enter but again they refuse I tell them that lady organish for me. And the pilot and the female go to that lady starting argue. Than this horrible pilot came to me like a grizzelbear I say to be I don't care what that lady say it has to go dawn absolut personell fight off him so I say ok we don't fly return our 2 lugage so the dit 45 min delay my advice for the maneged ment of Swiss air get rid of this unfriendly pilot

Malaga-Budapest
Economy

Bettina H

Verified | Jul 8, 2025

Tulsa-Zurich
Economy

WONDERFUL SERVICE

I was so impressed with Swiss Air and the people who work at the ticket counter in Zurich. I arrived in Zurich, from the Czech Republic, late at night and left one of my bags on the train while traveling to the hotel airport as I had an 8 am flight out of Zurich. My bag was miraculously turned in but had to travel 1 hour, each way, to retrieve my bag. They employees were wonderful, had my luggage pulled from the fight and graciously rescheduled me for the following day. I have nothing but praise for them.

Tulsa-Zurich
Economy

Phoebe A

Verified | Apr 29, 2025

Vienna-Athens
Economy

The plane arrived into Manchester...

The plane arrived into Manchester late due to a problem with the brakes. The VIE-ATH flight was delayed. I was due to arrive at 16:40, i actually arrived at 22:06.

Vienna-Athens
Economy

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Swiss International Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.55

Total Reviews count

35026

Review Sites Distribution

AirAdvisor
3.55
35026 (100%)
TripAdvisor
3.5
17136 (49%)
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4.4
7708 (22%)
TrustPilot
1.3
3201 (9.1%)

Google
4.3
2192 (6.3%)
Kayak
3.75
2068 (5.9%)
FlightReport
3.85
1020 (2.9%)
eSky
4.2
578 (1.7%)
Airlines-Inform
3.53
474 (1.4%)
Yelp
2.2
245 (0.7%)
PissedConsumer
2.1
136 (0.4%)
ConsumerAffairs
1
103 (0.3%)
Airline Ratings
2.63
78 (0.2%)
SiteJabber
2.3
9 (0%)
Productreview
1
5 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.55

35026

4/5 overall

3 ways to claim compensation from Swiss International Air Lines

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Swiss International Air Lines by following the steps below
1. Fill in the feedback and claims form on the Swiss International Air Lines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Swiss International Air Lines Reviews and Ratings

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