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Royal Air Maroc Reviews and Ratings

Read 11,316 verified passenger reviews to find out if Royal Air Maroc is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Good route network
Affordable fares
Meal offerings

Cons

Frequent delays
Poor customer services
Baggage mishandling

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Royal Air Maroc reviews

2.37

Terrible
(7)
Poor
(0)
Average
(0)
Very Good
(0)
Excellent
(0)

Rose Meg A

Verified | Sep 17, 2026

Casablanca-Frankfurt
Economy
Claim escalated to airline

Denied boarding

The worst that exists on the planet who stop the only airport that doesn't have travelled agencies in the airport the only airport that doesn't have automatic money machines at the airport no customer service very rude on professional racist.

Casablanca-Frankfurt
Economy
Claim escalated to airline

Anonymous member

Verified | Jul 14, 2026

Toronto-Madrid
Economy

Horrible airline and even worse cus...

Horrible airline and even worse customer service. I submitted a claim over three months ago and still have not received any response. They completely damaged my luggage, and I have videos showing how the airport employees handled our bags — it’s no surprise they were broken. My father also lost his luggage during the same trip. While this may be a budget airline, the experience was extremely disappointing. I would not recommend it based on the poor handling of luggage and lack of customer support.

Overall

Poor Customer Service & Baggage Damage and Loss
N/A

Toronto-Madrid
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Theophile Y

Verified | May 21, 2026

London-Douala
Economy
Successful claim

Flight delay

Honestly I lost money and missed a day job to where I was going to. I costed me time and money. That’s why I am claiming compensation for this flight delaying.

London-Douala
Economy
Successful claim

Ahab N

Verified | Feb 24, 2026

San Diego-Malaga
Economy
Claim escalated to airline

Denied boarding

If I could give them zero stars I would. They overbooked our flight and denied us boarding on a. connecting flight from the US to Casa Blanca (connecting flight to Spain). They gave us tickets for a flight 2 days later and told us that they would not be able to cover our taxi, food or hotel costs while we waited for that next flight. They gave us a phone number to call for the reimbursement and I have called multiple times over the past couple months and have not been able to reach a single person. I've also filled out multiple claim forms on their site and still have not heard anything back from anyone there for the past 2 months. It blows my mind that this can even be allowed to happen.

San Diego-Malaga
Economy
Claim escalated to airline

Jennifer Aba D

Verified | Jan 28, 2026

Accra-London
Economy

Denied boarding

Just terrible airline. They delayed the delivery of my bags both during the inbound and outbound flights. The most annoying part is the lack of communication from their end.

Accra-London
Economy

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Royal Air Maroc Ratings

All-time Rating & Reviews

Average Star Rating

2.37

Total Reviews count

11316

Review Sites Distribution

AirAdvisor
2.37
11316 (100%)
TripAdvisor
2.5
6787 (60%)
TrustPilot
1.3
2067 (18.3%)
Flight Radar
3.45
901 (8%)

Kayak
3.1
626 (5.5%)
Yelp
1.5
186 (1.6%)
Airlines-Inform
2.8
179 (1.6%)
FlightReport
3.55
142 (1.3%)
PissedConsumer
1.4
135 (1.2%)
Google
1.7
77 (0.7%)
Glassdoor
3.5
70 (0.6%)
Airline Ratings
2.2
55 (0.5%)
eSky
3.6
46 (0.4%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.37

11316

2/5 overall

3 ways to claim compensation from Royal Air Maroc

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Royal Air Maroc by following the steps below
1. Fill in the feedback and claims form on the Royal Air Maroc website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Royal Air Maroc Reviews and Ratings

Pros

Cons

Pros

Cons

Royal Air Maroc reviews

Denied boarding

Comments

Horrible airline and even worse cus...

Comments

Flight delay

Comments

Denied boarding

Comments

Denied boarding

Comments

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Royal Air Maroc Ratings

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Royal Air Maroc Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Horrible airline and even worse cus...

Comments

Flight delay

Comments

Denied boarding

Comments

Denied boarding

Comments

Royal Air Maroc Ratings

Join the conversation! What do you think of Royal Air Maroc

How does Royal Air Maroc compare?

Compare Royal Air Maroc with:

3 ways to claim compensation from Royal Air Maroc

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