Royal Air Maroc Complaints - Common Issues, Procedures, and Contact Information
Amy Lancelotte
Written By Amy Lancelotte
Last Updated:

Royal Air Maroc, often known simply as RAM, is Morocco’s national airline and routinely jets over 7 million passengers to nearly 100 different destinations. The airline’s on-time percentage is 83%, but that still means that 17% of passengers can encounter an unforeseen delay. This could be cause for complaints, as could other types of RAM flight disruptions.

So, what do you do when Royal Air Maroc complaints are necessary? We’ll cover the most common ones, your rights, contacting the airline, the overall procedure, and how AirAdvisor can make the RAM complaints process quick and easy.

Most Common Royal Air Maroc Complaints

Some Royal Air Maroc complaints are worth the trouble as they can trigger somewhat generous compensation for flights that depart from EU or UK airports. This compensation can be up to €600 (£520)! Here are some examples:

Additionally, when there are problems with your luggage, passengers can complain to RAM for compensation in certain cases on international flights due to the Montreal Convention.

You should also consider Royal Air Maroc complaints when you’re dissatisfied with the airline’s service. Letting them know about issues can sometimes result in receiving future discounts or travel vouchers as compensation.

Royal Air Maroc Boeing 737 taking off

Your RAM Passenger Rights

The compensation amounts we referenced above all come from two regulations: EU 261 and UK 261, provided your route leaves from the European Union or the United Kingdom.

With the departure airport limitation, there are a few additional restrictions to qualify for compensation. Delayed flights need to arrive at least 3 hours late at the destination, and flight cancellations must be made less than 14 days prior to the flight. And as long as you have a ticket for your Royal Air Maroc flight, if the airline bumps you without your permission, you’d likely qualify for denied boarding compensation.

This chart summarizes the scenarios when the regulations apply:

 

Covered by EU 261

Covered by UK 261

Flights that arrive at UK airports

No

No

Flights that arrive at EU airports

No

No

Flights that leave from UK airports

No

Yes

Flights that leave from EU airports

Yes

No

A further condition of compensation is your flight distance. Here’s what to expect:

Distance from EU/UK Airport

Compensation Limit

Under 1,500km

€250/£220

Between 1,500km and 3,500km

€400/£350

Over 3,500km

€600/£520

Experienced a flight interruption with Royal Air Maroc? Click here to start a no-risk complaint today!Check Your Flight

Royal Air Maroc Complaints: A Checklist

To help you have an easier time navigating the Royal Air Maroc complaints, follow these tips:

  • Start your complaint right away so as not to lose any pertinent information or forget the relevant details.
  • Keep all the documents you have, as they may be needed to validate complaints. Photos, airline-issued documents and correspondence, etc.
  • Don’t forget to provide your own details. Give RAM the best phone number to reach you during the day and an email that gets checked often.
  • Be specific when detailing the incident and what exactly it will take to resolve the situation. Regulations EU 261 and UK 261 should be referenced if they apply.

Royal Air Maroc Contact Details

Royal Air Maroc Complaints Email Address

To file your Royal Air Maroc complaints by email, use serviceclient@royalairmaroc.com. If you’ve previously contacted them about the complaint, make sure to use the same reference number.

Royal Air Maroc Complaints Phone Number

For US customers, call 1-800-344-6726. In England, it’s 020 730 758 00.

Royal Air Maroc Complaints Form Online

You’ll find that the best way to submit complaints to the airline is to use the RAM complaints form online. It’s easily accessible on the website and it will take you through the various steps of information to enter.

Royal Air Maroc Live Chat

There is no traditional live chat function on the RAM website, but you can contact them via WhatsApp at +212 522 488 448. The conversation should function similarly to live chat.

The easy way to submit RAM flight interruption complaints

Submitting Your Royal Air Maroc Complaints in 5 Quick Steps

  1. Visit www.AirAdvisor.com.
  2. Add your RAM flight information.
  3. Click “Check Compensation.”
  4. Add any extra details as required.
  5. Move on with your life and let our experienced team handle everything going forward.

The only thing to note is that AirAdvisor does take a small percentage of successful RAM complaints that we resolve. But if your complaint isn’t successful, there is no fee at all.

Short on time? Let AirAdvisor handle your RAM complaint while you focus on other things. Click here to get started

FAQs: RAM Complaints

How do I contact Royal Air Maroc about complaints regarding flight disruptions?

Contact AirAdvisor first, and let us take all the stress out of the process for you. Otherwise, fill out the lengthy Royal Air Maroc complaints form online and wait for their response.

What’s the best contact method for RAM?

For email, you should use serviceclient@royalairmaroc.com. Phone numbers depend on your region, but in England, you can call 020 730 758 00, and in the USA, the number is 1-800-344-6726. Another option is to contact RAM via WhatsApp using +212 522 488 448.

Is submitting Royal Air Maroc complaints worthwhile?

Yes! Certain types of RAM complaints can get you up to €600 (£520) in compensation. Plus, if you’re complaining about a service issue, the airline needs to know about it. How else will they improve? And for taking the time to complain, they may reward you with discounts.