Royal Air Maroc Complaints - Contact Methods, Tips, and How AirAdvisor Can Help

Written By Amy Lancelotte

Last Updated: November 12, 2024

Royal Air Maroc, often known simply as RAM, is Morocco’s national airline and routinely jets over 7 million passengers to nearly 100 different destinations. The airline’s on-time percentage is 83%, but that still means that 17% of passengers can encounter an unforeseen flight delay. This could be cause for complaints, as could other types of RAM flight disruptions.

Additionally, in 2023, 39 new complaints were opened just related to Regulation UK261, which is what drives compensation for interrupted flights. This doesn’t include the many European passengers who would also have a right to claim under regulation EU261. So, these 39 complaints are likely just the tip of the iceberg.

Now, what do you do when Royal Air Maroc complaints are necessary? Read on:

Royal Air Maroc Contact Info - UK and Other Regions

You have a few options at your disposal when you want to contact RAM for a complaint. They offer country-specific call centres, email, and online forms based on different scenarios.

Royal Air Maroc Customer Service

Urgent complaints are best initiated by phone. English support is available, but most regions don’t offer toll-free numbers, so make sure you have a local phone plan or are prepared to pay for the call. 

Experienced a flight interruption with Royal Air Maroc?Click here to start a no-risk complaint today!Check Your Flight

Royal Air Maroc Telephone Numbers

When you need to reach customer service quickly, calling is the best choice. As mentioned, the RAM contact numbers differ by region. Here is a summary:

Tips For Reaching the Royal Air Maroc Customer Service Department

• Call at off-peak times: The best times to call are early mornings (before 8 AM) or late evenings as they are generally less busy. Avoid calling during peak hours like midday or on Mondays and Fridays. Also avoid calling during widespread events, like bad weather and holidays.
• Prepare your details: Have all necessary information ready before you call, including your booking reference number, flight number and date, passport details (if applicable), and Safar Flyer Program number.
• Consider using callback options: Some airlines offer a callback service where they will return your call when it’s your turn in the queue. This saves you from waiting on hold and can be more convenient.
• Request a reference number: Always ask for a reference or case number at the end of the call. This will make it easier to track your complaint or follow up later.
• Record key details: Write down the name of the agent, the time of the call, and what was discussed. This can be useful if you need to follow up or escalate your issue later.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Royal Air Maroc E-mail Complaints

The e-mail for complaints related to flight schedules and bookings is serviceclient@royalairmaroc.com. If you’ve previously contacted them about the complaint, make sure to use the same reference number.

E-mail is a solid method to use for Royal Air Maroc complaints as it allows you the freedom to describe a complex situation and keep a concrete record of all communications.

Royal Air Maroc Social Media Contacts

When you’re having trouble getting an answer via traditional channels or you don’t want to call RAM to complain, social media may be a good option. Platforms like X, Instagram, and Facebook expose your complaint to a wide audience usually prompting a faster resolution. You can also use these channels to initiate a complaint, but that is not the best route to take.

Royal Air Ma♣roc Live Chat

There is no traditional live chat function on the RAM website, but you can contact them via WhatsApp at +212 522 488 448. The conversation should function similarly to live chat.

Royal Air Maroc Online Complaint Form

On the “Contact Us” page of RAM’s website, you’ll find a general contact form called “Make a claim or complaint.” From there, you have 4 options, and the 2 you are most likely to use are for refund requests or a customer service complaint.

What Should RAM Passengers Do If the Airline Isn’t Responding?

You can attempt to escalate the issue if the airline isn’t getting back to you or take to social media to make your complaint public. Alternatively, if your complaint relates to delayed or cancelled flights, missed connections, or denied boarding, we can help. Our team knows exactly how to get through to the Royal Air Maroc on your behalf. 

Dealing with a RAM flight that was delayed by 3 hours or more?Click here to start your complaint today.Check Your Flight

Royal Air Maroc Complaints: A Checklist

To help you have an easier time navigating the Royal Air Maroc contact process, follow these tips:

• Start your complaint right away so as not to lose any pertinent information or forget the relevant details.
• Keep all the documents you have, as they may be needed to validate complaints. Photos, airline-issued documents and correspondence, etc.
• Don’t forget to provide your own details. Give RAM the best phone number to reach you during the day and an email that gets checked often.
• Be specific when detailing the incident and what exactly it will take to resolve the situation. Regulations EU 261 and UK 261 should be referenced if they apply.
• Make sure to follow up. Airlines don’t typically prioritize complaints as they should, so if you’ve been waiting a while and still haven’t received a reply, follow up until you get one.

Royal Air Maroc Compensation Form

To submit a complaint for an interrupted Royal Air Maroc flight, go to the online section with the customer service complaint form. Just make sure you specify that the incident type is “irregularity,” and then check the box that applies (flight cancellation, delay, or denied boarding).

Submitting Your Royal Air Maroc Complaint in 5 Quick Steps

1. Visit AirAdvisor.com.
2. Add your RAM flight information.
3. Click “Check Compensation.” 
4. Add any extra details as required.
5. Move on with your life and let our experienced team of airline compensation experts handle everything going forward.

Example Templates for Royal Air Maroc Complaints

Whether you’re using the form, an e-mail, or a formal letter, it can be tricky saying what you need to, especially if this is your first airline complaint. These temples should help:

• Disappointing service template
• Refund request template
• Airline request template

What If the Royal Air Maroc Contact Form Doesn’t Work?

There are lots of fields to fill in on the RAM contact form and missing one or adding incorrect info can throw up an error message. The form may also just not work altogether. If that’s the case, remember that you can rely on us to file your claim, and you won’t have to worry about the complicated RAM form at all. 

Short on time?Let AirAdvisor handle your RAM complaint while you focus on other things. Click here to get started. Check Your Flight

FAQs: Royal Air Maroc Complaints