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Royal Air Maroc Reviews and Ratings

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11,316 reviews

Read 11,316 verified passenger reviews to find out if Royal Air Maroc is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

  • plus Good route network
  • plus Affordable fares
  • plus Meal offerings

Cons

  • minus Frequent delays
  • minus Poor customer services
  • minus Baggage mishandling
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Royal Air Maroc reviews

2.37

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Zahra A

verifbadgeVerified | Oct 27, 2025

  • Washington-Casablanca
  • Economy
  • Successful claim

Flight delay

My flight with Royal Air Maroc (RAM) was originally scheduled to depart at 9:00 PM, but it was delayed several times — first to 3:00 AM, and finally took off at 5:00 AM. Because of this long delay (from 9:00 PM to 5:00 AM), I had a lot of difficulty finding someone to pick me up from the airport when I arrived.

  • Washington-Casablanca
  • Economy
  • Successful claim
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verifbadgeVerified | Jul 19, 2025

  • Doha-Casablanca
  • Economy

Poor Service on Royal Air Maroc – A Disappointing Ongoing Experience

I’ve flown with Royal Air Maroc many times, and I’m writing this review after giving them several chances over the years. Unfortunately, the service hasn’t improved — in fact, it keeps getting more disappointing. The first issue starts the moment you board: the unpleasant smell inside the aircraft makes you question hygiene and cleanliness right away. Once seated, you realize the plane lacks basic amenities — things that should be standard on any flight, like blankets, hygiene kits, or even small towels. I’m referring especially to long-haul flights (5 hours or more), where you expect a minimum level of comfort and professional service. But when you need something, crew members often don’t respond, or they take a long time and come back with excuses like, “We don’t have it.” Even asking for water becomes a hassle — it's brought late, and only in a small plastic cup. If you ask them to refill your personal bottle, you’re told to get up and do it yourself. That is not acceptable for any airline that calls itself “Royal.” On top of that, if you’re asleep during meal service, they won’t save your food or check in with you afterward. If you wake up and request something, they respond in a rude or dismissive way, as if it’s your fault you missed it. There is no sense of customer care or service awareness. To make things worse, the baggage situation is consistently frustrating. Many times, the luggage from different destinations gets mixed up, which causes unnecessary delays. You often find yourself waiting much longer than you should at baggage claim because your suitcase was grouped with bags from another flight. This kind of disorganization shows a lack of efficiency and proper management. We pay high prices to fly with Royal Air Maroc and expect a certain standard in return — at the very least, basic respect and reliable service. Instead, we get told things like, “We have limited stock,” which is not the passenger’s responsibility. If we’re paying for a full service, we deserve one. Honestly, it seems like the level of service changes depending on the flight route. I’ve noticed that flights to the U.S., for example, are treated with more care. So does that mean passengers on other routes are less important? The airline’s name is Royal Air Maroc — and the word “Royal” should mean something. I didn’t write this just out of frustration. I’ve flown with you many times, hoping that someday I’d notice a change, but nothing has improved. It feels like we fly with RAM because we have no other choice — not because the experience is worth it. I truly hope Royal Air Maroc takes this feedback seriously. Learn from other airlines like Qatar Airways, where service is delivered with professionalism and heart. In the aviation industry, you must love what you do — because passengers feel the difference. Please invest in better-trained, more professional staff, and improve your overall systems — not just to please customers, but to do your job properly. I work in this industry myself, and I follow strict rules and standards. I love my profession, and I do it with care, making sure every customer feels satisfied and respected — because that’s how you build a good reputation and a strong international image. There’s no reason Morocco shouldn’t be among the best in aviation. We can aim higher Kindly take this seriously. Best of luck.

  • Doha-Casablanca
  • Economy

Comments

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Anonymous member: Wow! Thanks for sharing this. I will be staying away from this airline. A friend bought a tickte from Lon to Los so sad.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Royal Air Maroc Ratings

All-time Rating & Reviews

Royal Air Maroc customer review scores from various review websites. Average Star RatingRoyal Air Maroc customer review scores from various review websites.

Average Star Rating

2.37
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Total number of reviews for Royal Air Maroc Total Reviews countTotal number of reviews for Royal Air Maroc

Total Reviews count

11316
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    2.37

    11316 (100%)

  • dist

    TripAdvisor

    2.5

    6787 (60%)

  • dist

    TrustPilot

    1.3

    2067 (18.3%)

  • dist

    Flight Radar

    3.45

    901 (8%)

  • dist

    Kayak

    3.1

    626 (5.5%)

  • dist

    Yelp

    1.5

    186 (1.6%)

  • dist

    Airlines-Inform

    2.8

    179 (1.6%)

  • dist

    FlightReport

    3.55

    142 (1.3%)

  • dist

    PissedConsumer

    1.4

    135 (1.2%)

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    Google

    1.7

    77 (0.7%)

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    Glassdoor

    3.5

    70 (0.6%)

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    Airline Ratings

    2.2

    55 (0.5%)

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    eSky

    3.6

    46 (0.4%)

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    SkyTrax Ratings

    4

    (%)

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Royal Air Maroc logo

2.37

11316

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2/5 overall

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