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Eurowings Reviews and Ratings

Read 27,233 verified passenger reviews to find out if Eurowings is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Fares
Direct Flights in Europe
Decent Legroom

Cons

Frequent Delays
Strict Baggage Policies
Expensive Add-Ons

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Eurowings reviews

2.46

Terrible
(8)
Poor
(5)
Average
(6)
Very Good
(0)
Excellent
(2)

Levi P

Verified | Dec 4, 2024

Vienna-Brussels
Economy

Flight got cancelled on the...

Flight got cancelled on the day of travel at around 7:00am local time. I received a message on my phone. I was not at the airport at that time, but still in hotel. No reason of cancellation was communicated. I did not receive any vouchers for food or drinks. Once at the airport, I tried to pay at Starbucks close by the gate with the QR code of my cancelled flight, but did not work although airline states this is how it should work on their webpage. The employee at Starbucks said "they did not put credit on my ticket". I still purchased a coffee but cannot find the receipt anymore to get reimbursed. The alternate flight at 2:35pm same day arrived to destination with a 2hrs delay. I arrived at 7:10pm on Fri 18th Oct which is overall a 7hrs delay

Vienna-Brussels
Economy

Elisabeth W

Verified | Sep 26, 2024

Manchester-Stuttgart
Economy

Our flight from MAN to STR...

Our flight from MAN to STR was cancelled with only a few hours' notice. We were rebooked onto a more complex route the following day via Frankfurt, as this was the next available and suitable option. We had to stay another night in Manchester resulting in costs for subsistence. We had to get a taxi to the airport as I had to return the hire car. We also had to make our own way from Frankfurt Airport to Stuttgart. The reason for the bus tickets is that the high-speed train from Frankfurt airport to Stuttgart was not operating. We had to get a bus to Darmstadt and then train to Stuttgart. Our new departure was 10 hours 35 minutes later than planned and we arrived in Stuttgart 13 hours and 35 minutes later than planned. We were assured on the phone by Eurowings when they made the rebooking that all costs would be reimbursed. I have emailed Eurowings. All emails have gone unanswered. I called and was given no help or advice at all. The customer service agent was rude, unhelpful, not understanding and ended the call.

Manchester-Stuttgart
Economy

Patrick F

Verified | Sep 26, 2024

Duesseldorf-Budapest
Economy

The flight was delayed on...

The flight was delayed on the runway for several hours due to technical reasons. This caused me to miss my connecting flight Hamburg to Budapest. Because of the original delay, my connecting flight I missed it. Then I had to get two further flights instead of one to get to Budapest. I went Hamburg to Berlin and then Berlin to Budapest. I arrived at my final destination at 11:30pm, over 3 hours later than I should have. I was on a stag do so I missed the entire first evening. I had to spend more money on food between flights.

Duesseldorf-Budapest
Economy

Bibi

Verified | Sep 18, 2024

Athens-Hamburg
Economy

Our flight to Hamburg was...

Our flight to Hamburg was canceled 40 minutes before departure. We customer service to rebook the flight. The only possibility was to fly the next morning, which means we arrived to Hamburg 18 hours later than we were supposed to. Alexandra, Eurowings customer service representative, advised us, that we will be reimbursed for the expenses that we occur while waiting for the flight. It's been over 5 weeks and we did not get any response from Eurowings.

Athens-Hamburg
Economy

Simona

Verified | Sep 18, 2024

Duesseldorf-Milano
Economy

My first flight was delayed...

My first flight was delayed, I would lose my connection. I called the airline, no one was able to help me or provide me with a proper solution.

Duesseldorf-Milano
Economy

Brandon

Verified | Sep 18, 2024

Cologne-Zagreb
Economy

The flight CGN to ZAG

The flight CGN to ZAG was cancled 4h prior to the flight, aparently people have glued themselves to the airstrip as a protest. I had to take a train and uber to FRA airport and had to get a new plane ticket FRA to ZAG.

Cologne-Zagreb
Economy

Grazey

Verified | Sep 18, 2024

Rhodos-Duesseldorf
Economy

I received a text message...

I received a text message announcing that the flight had been cancelled without explanation. I immediately contacted Eurowings and after half an hour of searching for an alternative flight, I was advised to take a flight on my own, which I did when I arrived at the airport at 07:45 with Aegean. I had to take a flight that landed in Brussels and not Düsseldorf because it was not available. I contacted a cab to pick me up in Brussels. I was due to land in Dusseldorf at 12:55, but the flight I found landed in Brussels at 19:05. I had to ask someone to pick up my dogs who were placed during my vacation about an hour's drive from my home. I left the island a day early to catch the flight this morning. My wife accompanied me with an additional cost for the boat tickets, which would not have been necessary if I had been warned earlier of the cancellation. In addition to the extra cost, I'm going to be arriving home late and this is likely to affect my state of fitness in my job.

Rhodos-Duesseldorf
Economy

Therese

Verified | Sep 18, 2024

Hamburg-Catania
Economy

Flight was cancelled and...

Flight was cancelled and no reason given. We queued 4 hours at Eurowings self service for a change of flight. The only option for us was to stay in Hamburg and fly the next day at 8pm to Zurich. Then fly the next day Monday at 6:55am from Zurich until Palermo via Swiss airlines arriving at 9am Monday. A different airport to catania which was our original desitination. This meant we incurred costs of the hotel the night 20th in Taormina and the car hire but all these extra costs we will request through Eurowings. We lost a total of 2 days of our holiday.

Hamburg-Catania
Economy

Francisco

Verified | Sep 18, 2024

Duesseldorf-Palma de Mallorca
Economy

The flight was cancelled from...

The flight was cancelled from Eurowings at 8pm. My flight was scheduled at 8.15 am from düsseldorf to Palma de mallorca. I could not reach anyone in the Eurowings Hotline there has been no solutions and no Vouchers. Only New costs for a new flight from Dortmund on the 22nd in the evening. I Need to get a Uber Taxi to get to the Airport. Extracosts of 330€ flight and Uber and it is Not secure that the Hotel will make a refund of the missed days.

Duesseldorf-Palma de Mallorca
Economy

Fabio

Verified | Sep 18, 2024

Barcelona-Milano
Economy

We arrived at our final...

We arrived at our final destination around 21:50 instead of 16:15. Upon inquiry, I was informed that the delay was primarily due to maintenance issues with the aircraft and complications arising from the flight being overbooked. As a passenger, I understand that safety is paramount, and maintenance is necessary; however, such matters are entirely within the airline's control and should be managed proactively to avoid disrupting passengers' schedules. Similarly, overbooking is a common practice, but it is also the airline's responsibility to manage it efficiently without causing delays. According to EU Regulation 261/2004, passengers are entitled to 250€ compensation for delays of over three hours on flights within the EU, unless the delay is caused by extraordinary circumstances beyond the airline's control. Maintenance issues and overbooking do not fall under such exceptional circumstances. Therefore, I am requesting the compensation for the inconvenience and stress caused by the delay of this flight.

Barcelona-Milano
Economy

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Eurowings Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

27233

Review Sites Distribution

AirAdvisor
2.46
27233 (100%)
TripAdvisor
2.5
13023 (47.9%)
TrustPilot
1.4
7084 (26%)
Flight Radar
3.85
4482 (16.5%)

Google
1.9
1143 (4.2%)
eSky
4
797 (2.9%)
Kayak
3.3
298 (1.1%)
FlightReport
3.45
84 (0.3%)
Airlines-Inform
2.51
60 (0.2%)
Yelp
2.7
54 (0.2%)
Igraal
4.13
23 (0.1%)
Airline Ratings
1.69
11 (0%)
SiteJabber
1.5
4 (0%)
SkyTrax Ratings
4
4 (0%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.46

27233

2/5 overall

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Eurowings Reviews and Ratings

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